Tpwd Customer Service Representative I Jobs (NOW HIRING)

Job Description
TPWD MISSION
To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.
HIRING CONTACT: Sara Schumacher, 8306442252, Email Address: sara.schumacher@tpwd.texas.gov
PHYSICAL WORK ADDRESS: Lyndon B. Johnson State Park & Historic Site, 199 State Park Road 52, Stonewall, TX 78671
GENERAL DESCRIPTION:
Under the direction of the Park Superintendent and daily supervision of the Park Store Manager, this position performs entrylevel to routine customer service work. Provides support for the park Visitor Center Complex, Park Store, Park Office and Aquatic Complex. Performs routine clerical work; maintains files; books park interpretive tours and reservations; assists with inventory control; merchandising and sales in park store. Responsible for providing customer service and information to the public in person, on the telephone, and in writing; revenue collection; permit sales; automated registration system, accounting for daily revenue and ancillary product sales; preparation of reports, and processing of correspondence; and general cleaning of the Headquarters. Operates credit card machine, registration computer system, and general office equipment. Assists with interpretive park programs, volunteer program, and park special events. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division, and Branch rules, regulations and procedures.
MINIMUM QUALIFICATIONS:
Education:
Graduation from High School or GED
Experience:
Three years of experience in general clerical, cash handling or customer service work.
Licensure:
Must possess a valid State driver's license.
PREFERRED QUALIFICATIONS:
Experience:
Three years of experience in use of automation equipment or word processing and spreadsheet equipment and software.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of clerical and office practices.
Knowledge of telephone procedures and etiquette.
Knowledge of basic mathematics.
Skill in using MS Word, Excel and Outlook.
Skill in effective verbal and written communication.
Skill in providing quality customer service in a courteous and professional manner.
Skill in establishing and maintaining effective work relationships with coworkers and workrelated contacts.
Ability to accurately handle cash and account for revenue collected.
Ability to work independently with little or no supervision.
Ability to work as a member of a team.
Ability to work under stress during peak workload periods.
Ability to use reservations/registration system and Internet.
Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.
Ability to conduct work activities in accordance with the employee safety program.
WORKING CONDITIONS:
Required to work 40 hours per week, includes various schedules, with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturday and Sunday and holidays.
Required to adjust to changing work schedules.
May be required to operate a State vehicle.
Required to travel 5% with possible overnight stays.
Must conform to TPWD work rules, safety procedures and dress/grooming standards.
Nonsmoking environment in State buildings and vehicles.
PLEASE NOTE:
All applications must include complete job history information for each period of employment, provided either in the WORK HISTORY SECTION or in the attached RÉSUMÉ. Please ensure each entry includes:

• Job title,
• Employer name,
• Dates of employment (month/year),
• If employment is less than fulltime status, indicate parttime in the work history section or résumé, and
• Description of duties performed.
  NOTE: Volunteer experience may be counted toward required experience.

IMPORTANT:

• College Transcripts: If education is used to meet the minimum qualifications, a copy of the college transcript(s) issued by the registrar must be provided at the time of interview (unless otherwise noted in the posting).
• `N/A' may be entered in fields that are not applicable.
• Omission of required information may result in disqualification.

Work In Texas (WIT) Applicants:

• WIT applicants must complete the supplemental questions in the CAPPS Candidate Gateway to be considered.
• To complete these questions, log in to CAPPS Candidate Gateway .
• If you need assistance creating a résumé, please refer to the `Create a Résumé' link for Job Seekers on the Work In Texas website .

If the required information and attachments are not submitted as noted above, your application will be considered incomplete.
EXCELLENT BENEFITS:
Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a ReturntoWork Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60day waiting period. Click HERE to view our Benefits page.
MILITARY EMPLOYMENT PREFERENCE:
If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ .
Required forms that will need to be attached with application for Military Employment Preference:
Veteran DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).
Surviving spouse of a veteran who has not remarried Marriage Certificate and DD Form 1300 or appropriate documentation.
Orphan of a veteran killed while on active duty Birth Certificate and DD Form 1300 or appropriate documentation.
Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty Marriage Certificate and copy of spouses activeduty military orders.
Spouse of a veteran with disability and is the primary income for household Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.
Documentation must be attached to the application before military preference can be granted.
More information on military occupational specialty codes can be found below:
https://www.onetonline.org/crosswalk/MOC/
https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf
TPWD IS AN EQUAL OPPORTUNITY EMPLOYER