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Billing Customer Service Representative Jobs (NOW HIRING)

Five Star Solutions

$14/hr

... Customer Service Representatives to support customers with their natural gas utility accounts. In this role, you will assist customers with questions regarding their gas bills, payments, account ...

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Billing Customer Service Representative information

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$8

$19

$28

How much do billing customer service representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for billing customer service representative in the United States is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is a billing customer service representative?

Billing Customer Service Representatives are professionals who assist customers with billing inquiries, payment issues, and account discrepancies. They typically work for companies in industries like healthcare, utilities, telecommunications, and retail. Their responsibilities include answering questions about bills, processing payments, resolving disputes, and ensuring customers understand their charges. They may also update account information and escalate complex issues to the appropriate department. Strong communication and problem-solving skills are essential for this role.

What skills and qualifications are needed to be a billing customer service representative?

To thrive as a Billing Customer Service Representative, you need strong problem-solving abilities, attention to detail, and experience with billing processes, often supported by a high school diploma or equivalent. Familiarity with billing software, customer relationship management (CRM) systems, and proficiency in office applications like Excel are typically required. Excellent communication, patience, and conflict resolution skills set top performers apart in handling customer inquiries and disputes. These skills ensure accurate billing, timely resolution of issues, and a positive customer experience, which are critical for business reputation and client retention.

What challenges do billing customer service representatives face and how can they manage them?

Billing Customer Service Representatives often encounter challenges such as handling upset customers, resolving billing discrepancies, and managing high call volumes. To effectively manage these situations, strong communication and problem-solving skills are essential. Representatives benefit from staying organized, remaining patient, and utilizing available resources and company protocols to resolve issues efficiently. Building rapport and demonstrating empathy can also help diffuse tense situations and lead to more positive customer interactions.

What is the difference between Billing Customer Service Representative vs Accounts Receivable Clerk?

AspectBilling Customer Service RepresentativeAccounts Receivable Clerk
Primary RoleHandles customer billing inquiries, resolves billing issues, and provides account supportManages invoicing, tracks payments, and maintains accounts receivable records
CredentialsHigh school diploma; customer service experience often preferredHigh school diploma; accounting or finance knowledge beneficial
Work EnvironmentCustomer service centers, call centers, or office settingsOffice environment, accounting or finance departments
Industry UsageCommon across industries with billing needs, such as healthcare, telecom, and utilitiesPrimarily in finance, accounting, and administrative departments

While both roles involve billing processes, the Billing Customer Service Representative focuses on customer interactions and resolving billing issues, whereas the Accounts Receivable Clerk manages invoicing and payment tracking. Both roles are essential in financial operations but serve different functions within an organization.

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Billing Customer Service Representative jobs near you
Infographic showing various Billing Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $40,254 per year, or $19.4 per hour.

Medical Customer Service Representative

Healogics

Jacksonville, FL • On-site

$15.50 - $19.50/hr

Other

This job post has expired today. Applications are no longer accepted.

Healogics rating

5.9

Company rating: 5.9 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

Job description

Customer Service Representative

The rewards at Healogics are immense, starting with the important work we do to change patients' lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide.

Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non-healing wounds that would benefit from expert care is dramatically increasing. As a result, the company is working to provide our differentiated, quality outcomes to as many patients that would benefit through our out-patient clinic partnerships.

The Customer Service Representative is responsible for a variety of duties which include answering calls from internal and external customers, handling correspondence, troubleshooting, setting up payment plans, processing credit card payments, updating patient demographics and insurance information, and other duties as assigned. All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.

Essential Functions/Responsibilities:
  • Answering multiline phone system
  • Handling medical billing/customer service inquiries telephonically and via email
  • Researching required information using available resources
  • Resolving customer/patient complaints and questions
  • Resolving discrepancies in patient accounts
  • Entering and updating new patient information into appropriate systems
  • Routing and escalating calls to appropriate resource
  • Processing insurance and patient credit card payments
  • Handling correspondence and returned mail
  • Setting up payment plans
  • Follows up patient calls and respond to voicemails
  • Correcting information on claims sent to outside agencies
  • Performs other duties as required
Required Education, Experience and Credentials:
  • High school diploma required; Associate's degree preferred
  • At least two (2) years of Billing Office experience or; an equivalent combination of education and experience from which knowledge, skills and abilities are acquired
Required Knowledge, Skills and Abilities:
  • Ability to read and comprehend simple instructions, read and write short correspondence, and memos
  • Ability to effectively present information in small group situations to employees of the organization
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Ability to compute rate, ratio, and percent
  • Knowledge of medical billing principles and practices
  • The ability to work independently and collaboratively on projects
  • Strong data entry skills
  • Multi-tasking and prioritization skills
  • Excellent written and verbal communication skills
  • Ability to recognize individual and system problems and to communicate them to the Business Manager
  • Proficient knowledge of MS Outlook, Excel, Word, Access software, internet and web-based database programs
  • The hourly rate for this role is 19.20 - 21.00 USD Hourly

This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.

If you are a current employee, to submit a job application, you need to apply as an internal candidate in Workday via the "Jobs Hub".

What Healogics employees say

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About Healogics

Sourced by ZipRecruiter

Healogics is the Global Wound Care leader, driven by Providers who impact the lives of an underserved, growing patient population of over 7 million individuals. We're proud to set the standard in our field, boasting the largest wound database on the planet: the foundation for wound care research and development, worldwide. Our Wound Care Providers enjoy a collaborative community, supported by technology for innovative care solutions, as well as passionate Regional Medical Directors and visionary leadership, including our Chief Medical Officer, Dr. William Ennis - the founder of the first wound healing and tissue repair fellowship in the United States

Industry

Outpatient health care

Company size

1,001 - 5,000 Employees

Headquarters location

Jacksonville, FL, US

Year founded

1996

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