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Claims Customer Service Representative Jobs (NOW HIRING)

Long's

Customer Service Representative

Fairhope, AL · On-site

$14 - $15/hr

... Care Representative for a busy customer service and claims support team in Fairhope. This is a ... This role works heavily with incoming calls, customer support, claims processing, order entry, and ...

One Ten Inc

Sales, Customer Service & Claims

Tampa, FL · On-site

Licensed Inside Sales Representative * Liability Determination Adjuster * CAT Field Adjuster Key ... Minimum of 3 years of relevant experience in customer service, sales, or insurance claims * Strong ...

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Claims Customer Service Representative information

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How much do claims customer service representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for claims customer service representative in the United States is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a claims customer service representative, and why are they important?

To thrive as a Claims Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in insurance or customer service. Familiarity with claims management software, CRM systems, and basic office applications is typically required. Empathy, patience, and problem-solving abilities are essential soft skills for effectively assisting customers through stressful situations. These skills and qualifications ensure accurate claim processing, positive customer experiences, and efficient resolution of inquiries.

What is the difference between Claims Customer Service Representative vs Claims Adjuster?

AspectClaims Customer Service RepresentativeClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance certificationsHigh school diploma; state licensing or certification often required
Work EnvironmentOffice setting, customer service calls, data entryField or office, investigating claims, inspecting damages
Employer & Industry UsageInsurance companies, customer service centersInsurance companies, claims departments
Common Search & ComparisonCustomer service, claims support, policy inquiriesClaims investigation, damage assessment, settlement

The main difference is that Claims Customer Service Representatives primarily handle customer inquiries and support related to claims, focusing on communication and policy details. Claims Adjusters investigate and evaluate claims, often inspecting damages and determining settlement amounts. Both roles require insurance knowledge, but their responsibilities and work environments differ significantly.

What does a claims customer service representative do?

A Claims Customer Service Representative assists customers with filing, processing, and following up on insurance claims. They answer questions about policies, explain the claims process, gather necessary information, and provide updates on claim status. These professionals act as a liaison between customers and insurance adjusters to ensure claims are handled efficiently and accurately. Strong communication, problem-solving, and organizational skills are essential for this role.

What are some common challenges faced by claims customer service representatives, and how can they be managed?

Claims Customer Service Representatives often handle high volumes of calls from customers who may be experiencing stressful situations. Balancing empathy with efficiency can be challenging, especially when dealing with complex or emotionally charged claims. Developing strong communication and problem-solving skills, along with a thorough understanding of company policies, can help manage these challenges. Many companies provide ongoing training and team support to help representatives maintain a positive and productive work environment.
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Claims Customer Service Representative jobs near you
Infographic showing various Claims Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,287 per year, or $19.8 per hour.

Customer Claims Representative

Service Pros Auto Glass

Lakeland, FL • On-site

$1.0K - $2.5K/wk

Full-time

Re-posted 26 days ago

Job description

Customer Claims Representative - Lakeland

Join the Service Pros Auto Glass team inside our partnered dealerships! You'll engage customers, spot glass-replacement opportunities, and coordinate quick, professional service — all while building strong relationships and developing a personal team. This role is perfect for a teachable person who loves being part of a supportive, winning team.

What You'll Do:

  • Engage customers in the service drive and identify windshield replacement needs.
  • Educate and guide customers through their options and next steps.
  • Build strong relationships with service advisors, managers, and technicians.
  • Encourage dealership referrals and hit daily/weekly sales goals.
  • Schedule and coordinate on-site glass services.
  • Keep accurate records of leads, interactions, and completed jobs.
  • Represent the company with a professional, positive attitude.

What Makes You a Great Fit:

  • Experience in customer service or sales is a plus, but not required.
  • Strong communication and people skills.
  • A self-motivated, proactive approach — you enjoy taking the lead.
  • Team-oriented mindset with a friendly, professional appearance.
  • Valid driver's license and reliable transportation.

What We Offer:

  • A fun, energetic, team-first culture
  • Ability to earn $1000 - $2500 per week
  • You are paid on a weekly basis
  • Promotion from within and clear growth paths
  • Ongoing training and development

Team events, company outings, and a culture that celebrates wins