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Claims Customer Service Representative Jobs (NOW HIRING)

Gene Hufford Agency, Inc

Be Seen First

Insurance Licensed Customer Service Representative (CSR)

Rapid City, SD · On-site

$55K - $75K/yr (+ commission)

Licensed Customer Service Representative (CSR) Company: Gene Hufford Agency, Inc. Since 1989 Job ... through claims submissions, and review coverage needs to identify potential insurance gaps.

Urgent

U-Haul

Claims Service Representative

Phoenix, AZ

Repwest Insurance is looking for a Claims Service Representative in our Claims Reporting Unit. The ... Service customers through back-to-back inbound phone calls * Manage incoming and outgoing mail

U-Haul

Claims Service Representative

Phoenix, AZ · On-site

Repwest Insurance is looking for a Claims Service Representative in our Claims Reporting Unit. The ... Service customers through back-to-back inbound phone calls * Manage incoming and outgoing mail

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Claims Customer Service Representative information

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How much do claims customer service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for claims customer service representative in the United States is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What does a claims customer service representative do?

A Claims Customer Service Representative assists customers with filing, processing, and following up on insurance claims. They answer questions about policies, explain the claims process, gather necessary information, and provide updates on claim status. These professionals act as a liaison between customers and insurance adjusters to ensure claims are handled efficiently and accurately. Strong communication, problem-solving, and organizational skills are essential for this role.

What are the key skills and qualifications needed to thrive as a claims customer service representative, and why are they important?

To thrive as a Claims Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in insurance or customer service. Familiarity with claims management software, CRM systems, and basic office applications is typically required. Empathy, patience, and problem-solving abilities are essential soft skills for effectively assisting customers through stressful situations. These skills and qualifications ensure accurate claim processing, positive customer experiences, and efficient resolution of inquiries.

What are some common challenges faced by claims customer service representatives, and how can they be managed?

Claims Customer Service Representatives often handle high volumes of calls from customers who may be experiencing stressful situations. Balancing empathy with efficiency can be challenging, especially when dealing with complex or emotionally charged claims. Developing strong communication and problem-solving skills, along with a thorough understanding of company policies, can help manage these challenges. Many companies provide ongoing training and team support to help representatives maintain a positive and productive work environment.

What is the difference between Claims Customer Service Representative vs Claims Adjuster?

AspectClaims Customer Service RepresentativeClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance certificationsHigh school diploma; state licensing or certification often required
Work EnvironmentOffice setting, customer service calls, data entryField or office, investigating claims, inspecting damages
Employer & Industry UsageInsurance companies, customer service centersInsurance companies, claims departments
Common Search & ComparisonCustomer service, claims support, policy inquiriesClaims investigation, damage assessment, settlement

The main difference is that Claims Customer Service Representatives primarily handle customer inquiries and support related to claims, focusing on communication and policy details. Claims Adjusters investigate and evaluate claims, often inspecting damages and determining settlement amounts. Both roles require insurance knowledge, but their responsibilities and work environments differ significantly.

More about Claims Customer Service Representative jobs

What cities are hiring for Claims Customer Service Representative jobs?

Cities with the most Claims Customer Service Representative job openings:

Who are the top companies hiring for Claims Customer Service Representative jobs?

The top employers for Claims Customer Service Representative jobs are:

What states have the most Claims Customer Service Representative jobs?

States with the most job openings for Claims Customer Service Representative jobs include:

What job categories do people searching Claims Customer Service Representative jobs look for?

The top searched job categories for Claims Customer Service Representative jobs are:

What are popular job titles related to Claims Customer Service Representative jobs?

For Claims Customer Service Representative jobs, the most frequently searched job titles are:

Claims Customer Service Representative jobs near you
Infographic showing various Claims Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $41,287 per year, or $19.8 per hour.

Customer Service Representative (Seasonal)

Balance Claims LLC

Indianapolis, IN • On-site

$15.25 - $20.75/hr

Temporary

Re-posted 17 days ago

Job description

About Balance Platforms, LLC
Balance Platforms, LLC (https://balanceclaims.com) provides full-service claims administration, estimating, and advisory services for contractors in the insurance restoration industry. We integrate into our clients' workflows to help manage construction job files efficiently so they can focus on selling, building, and billing.
Customer Service Representative (CSR) - Seasonal
In Office - Indianapolis, IN
Balance Platforms is seeking a Customer Service Representative (CSR) to serve as the primary point of contact for inbound client communication and internal task coordination.
This role is centered around handling inbound phone calls, routing requests, and ensuring all communication is properly captured and directed to the appropriate team members. The CSR plays a key role in keeping workflows organized and ensuring nothing falls through the cracks.
This is a seasonal, in-office role with the potential to transition into a full-time position based on performance and company needs.
What You'll Be Responsible For
  • Answer and manage inbound client phone calls in a professional and efficient manner
  • Triage incoming requests and route them to the appropriate internal teams (Sales, Account Management, Production, or Admin)
  • Create and assign tasks to ensure all client communication is documented and followed up on
  • Provide basic file status updates when appropriate and escalate more complex requests
  • Make outbound calls to clients when additional follow-up is needed to support file progression
  • Support the Admin team by ensuring communication gaps are minimized and follow-ups are initiated when needed

Performance Expectations
  • Maintain consistent responsiveness to inbound calls throughout the day
  • Accurately capture and route client requests with minimal errors or rework
  • Ensure every interaction results in a clear next step (task created, routed, or escalated)
  • Follow established workflows and documentation standards consistently
  • Contribute to keeping projects moving by initiating follow-up calls when needed

Qualifications
  • Strong verbal communication skills and professionalism on the phone
  • High attention to detail and organizational ability
  • Ability to manage multiple conversations and tasks throughout the day
  • Basic computer proficiency (experience with CRM systems such as HubSpot is a plus)
  • Prior customer service or administrative experience preferred but not required

Apply