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Claims Customer Service Representative Jobs in Florida

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Customer Service Rep

Boca Raton, FL · On-site

$15.25 - $20.50/hr

Claims Customer Service Representatives are responsible for the adjudication of a variety of claims submitted over the phone and online including, but not limited to, Tire & Wheel repairs, Pre-Paid ...

Total Warranty Services

Customer Service Rep

Boca Raton, FL · On-site

$15.25 - $20.50/hr

Description Claims Customer Service Representatives are responsible for the adjudication of a variety of claims submitted over the phone and online including, but not limited to, Tire & Wheel repairs ...

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Claims Customer Service Representative information

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How much do claims customer service representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for claims customer service representative in Florida is $14.83, according to ZipRecruiter salary data. Most workers in this role earn between $12.60 and $16.15 per hour, depending on experience, location, and employer.

What does a claims customer service representative do?

A Claims Customer Service Representative assists customers with filing, processing, and following up on insurance claims. They answer questions about policies, explain the claims process, gather necessary information, and provide updates on claim status. These professionals act as a liaison between customers and insurance adjusters to ensure claims are handled efficiently and accurately. Strong communication, problem-solving, and organizational skills are essential for this role.

What are the key skills and qualifications needed to thrive as a claims customer service representative, and why are they important?

To thrive as a Claims Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in insurance or customer service. Familiarity with claims management software, CRM systems, and basic office applications is typically required. Empathy, patience, and problem-solving abilities are essential soft skills for effectively assisting customers through stressful situations. These skills and qualifications ensure accurate claim processing, positive customer experiences, and efficient resolution of inquiries.

What are some common challenges faced by claims customer service representatives, and how can they be managed?

Claims Customer Service Representatives often handle high volumes of calls from customers who may be experiencing stressful situations. Balancing empathy with efficiency can be challenging, especially when dealing with complex or emotionally charged claims. Developing strong communication and problem-solving skills, along with a thorough understanding of company policies, can help manage these challenges. Many companies provide ongoing training and team support to help representatives maintain a positive and productive work environment.

What is the difference between Claims Customer Service Representative vs Claims Adjuster?

AspectClaims Customer Service RepresentativeClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance certificationsHigh school diploma; state licensing or certification often required
Work EnvironmentOffice setting, customer service calls, data entryField or office, investigating claims, inspecting damages
Employer & Industry UsageInsurance companies, customer service centersInsurance companies, claims departments
Common Search & ComparisonCustomer service, claims support, policy inquiriesClaims investigation, damage assessment, settlement

The main difference is that Claims Customer Service Representatives primarily handle customer inquiries and support related to claims, focusing on communication and policy details. Claims Adjusters investigate and evaluate claims, often inspecting damages and determining settlement amounts. Both roles require insurance knowledge, but their responsibilities and work environments differ significantly.

What are popular job titles related to Claims Customer Service Representative jobs in Florida?

For Claims Customer Service Representative jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Claims Customer Service Representative jobs in Florida look for?

The top searched job categories for Claims Customer Service Representative jobs in Florida are:

What cities in Florida are hiring for Claims Customer Service Representative jobs?

Cities in Florida with the most Claims Customer Service Representative job openings:

What are popular job titles related to Claims Customer Service Representative jobs in FL?

For Claims Customer Service Representative jobs in FL, the most frequently searched job titles are:

Claims Customer Service Representative jobs near you
Infographic showing various Claims Customer Service Representative job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $30,854 per year, or $14.8 per hour.

Claims Customer Service Representative

FCCI Insurance Group

Sarasota, FL • On-site

$18.58 - $28.62/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

At FCCI, we focus on creating connections and building lasting relationships. Our people truly make the difference. Are you a dedicated team player who thrives in a diverse, innovative and upbeat culture? Do you have strong team working skills, possess technical excellence, have a desire for continuous learning and have compassion and respect for others? If so, FCCI Insurance Group is the company for you!
Currently seeking a Claims Customer Service Representative to obtain claim-related factual information from agents, policyholders and claimants in order to complete the Notice of Loss documents for all lines of business. The representative is also responsible for all new claims and correspondence for all regions and all lines of business, answering claim and provider inquiries, routing all other company related calls to the appropriate personnel and some administrative tasks to support the department. This role requires the ability to prioritize and multi-task in a fast-paced environment. The position will be a hybrid position working in our Sarasota, FL office.
In exchange for your talents, FCCI offers competitive salaries and an excellent benefits package which includes:

  • Flexible Work Environment
  • Paid Family Leave
  • Competitive PTO & Holidays
  • Recognition & Bonus Programs
  • Medical, Vision, Dental & Life Insurance
  • Employee Referral Bonus
  • Paid Volunteer Time
  • 401(k) Match & Profit-Sharing

The salary range for this position is $18.58-$28.62 hourly. This salary range is an estimate and the actual salary will vary based on applicant's education, experience, knowledge, skills, and abilities.
We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
Please apply via our website at www.fcci-group.com.
Drug Free Workplace
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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