ZipRecruiter

Log In

1

Claim Supervisor Jobs (NOW HIRING)

AEG Vision

RCM Billing & Collections Specialist

Alton, IL · On-site

$17.50 - $24/hr

... Claim Supervisor on special projects as needed. * Communicates all system, site, and billing company issues to the AR Manager on a timely basis to allow management oversight and proper resource ...

AEG Vision

RCM Billing & Collections Specialist

Alton, IL · On-site

$17.50 - $24/hr

... Claim Supervisor on special projects as needed. * Communicates all system, site, and billing company issues to the AR Manager on a timely basis to allow management oversight and proper resource ...

AEG Vision

RCM Billing & Collections Specialist

Alton, IL

$17.50 - $24/hr

... Claim Supervisor on special projects as needed. * Communicates all system, site, and billing company issues to the AR Manager on a timely basis to allow management oversight and proper resource ...

AEG Vision

RCM Billing & Collections Specialist

Alton, IL

$17.50 - $24/hr

... Claim Supervisor on special projects as needed. * Communicates all system, site, and billing company issues to the AR Manager on a timely basis to allow management oversight and proper resource ...

Managed Care Staffers

Be Seen First

Health Insurance Customer Care Specialist

Chicago, IL · Remote

$24/hr

Refer claims that were improperly handled to the Claim Supervisor for immediate attention. * Fulfill claim form requests for plans not administered by our insurance. * Communicate with insurance ...

Auto-Owners Insurance

Claims Expediter

Lansing, MI · On-site

Acquiring knowledge of basic, limited, claim handling procedures; and have the ability to recognize when exceptional circumstances require involvement of the Branch Manager, Claim Supervisor, or a ...

Principal Financial Group

Claim Analyst 3

Des Moines, IA · On-site +1

$22.93 - $40.96/hr

... supervising their caseload to ensure company and state/federal requirements are met. * Provide ... function for claim contract issues. Counsel Team members, providing guidance in claims ...

Principal Financial Group

Claim Analyst 3

Des Moines, IA · On-site +1

$30.58 - $40.96/hr

... supervising their caseload to ensure company and state/federal requirements are met. * Provide ... function for claim contract issues. Counsel Team members, providing guidance in claims ...

Barasch & McGarry

Claim Administrator

Manhattan, NY · On-site

$55K - $80K/yr

Collaborate with Supervisors, Attorneys, and other departments to ensure accurate and complete claim work. * Utilize CMS and other third-party portals while adhering to data-security and ...

Barasch and McGarry

Claim Administrator

Manhattan, NY · On-site

$55K - $80K/yr

Collaborate with Supervisors, Attorneys, and other departments to ensure accurate and complete claim work. * Utilize CMS and other third-party portals while adhering to data-security and ...

Chubb

Claim Examiner

Los Angeles, CA · On-site

$62K - $105K/yr

Consultants, Telephonic Case Managers as well as Team Supervisors to exceed customer's expectations for exceptional claims handling service. Technical Skills & Competencies: * Lost Time Claim ...

next page

Showing results 1-20

All JobsClaim Supervisor Jobs

Claim Supervisor information

See salary details

$35K

$87.9K

$139K

How much do claim supervisor jobs pay per year?

As of Jul 15, 2026, the average yearly pay for claim supervisor in the United States is $87,861.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $105,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Claim Supervisor, and why are they important?

To thrive as a Claim Supervisor, you need comprehensive knowledge of insurance policies, claim processing, and team management, usually supported by a bachelor's degree and relevant industry experience. Familiarity with claims management software, regulatory compliance tools, and sometimes certifications like AIC (Associate in Claims) are typical requirements. Strong leadership, problem-solving, and effective communication skills help you manage teams and resolve conflicts efficiently. These competencies ensure accurate, timely claims handling and foster a productive, compliant work environment.

What are Claim Supervisors?

Claim Supervisors are professionals who oversee the claims process within insurance companies or related organizations. They manage a team of claims adjusters and examiners, ensuring that claims are processed efficiently, accurately, and in compliance with company policies and regulations. Their responsibilities include training staff, reviewing complex or disputed claims, implementing process improvements, and serving as a point of escalation for challenging cases. Claim Supervisors play a key role in maintaining customer satisfaction and minimizing financial risk for their organization.

How does a Claim Supervisor typically support their team in managing complex or high-value claims?

A Claim Supervisor plays a crucial role in guiding their team through complex or high-value claims by providing technical expertise, reviewing claim files for accuracy and compliance, and offering strategic direction on challenging cases. They frequently coordinate with adjusters, legal counsel, and clients to ensure claims are processed efficiently and fairly. Additionally, Claim Supervisors often facilitate training, offer feedback, and implement best practices to enhance the team's overall performance and customer satisfaction.

What is the difference between Claim Supervisor vs Claims Adjuster?

AspectClaim SupervisorClaims Adjuster
CredentialsTypically requires a high school diploma or bachelor’s degree; industry certifications like CPCU or AIC are commonHigh school diploma or bachelor’s; certifications like AIC or CPCU are also valued
Work EnvironmentSupervises claims team, manages workflows, and reviews complex claims; office-based with some field visits
Employer & Industry UsageInsurance companies, third-party administrators, and claims management firms
Primary FocusOverseeing claims processing, team management, and ensuring policy compliance

The Claim Supervisor and Claims Adjuster roles share similar credentials and industry settings. While the Claims Adjuster handles individual claims, the Claim Supervisor oversees a team, managing workflows and ensuring quality. Both roles require industry certifications and work within insurance companies, but their responsibilities differ in scope and leadership level.

More about Claim Supervisor jobs
What cities are hiring for Claim Supervisor jobs? Cities with the most Claim Supervisor job openings:
What states have the most Claim Supervisor jobs? States with the most job openings for Claim Supervisor jobs include:
What job categories do people searching Claim Supervisor jobs look for? The top searched job categories for Claim Supervisor jobs are:
What are popular job titles related to Claim Supervisor jobs? For Claim Supervisor jobs, the most frequently searched job titles are:
Claim Supervisor jobs near you
Florida Claim Customer Service Representative

Florida Claim Customer Service Representative

AAA Auto Club Group

Tampa, FL • On-site

$20.28/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

AAA The Auto Club Group rating

7.4

Company rating: 7.4 out of 10

Based on 281 frontline employees who took The Breakroom Quiz

210th of 281 rated insurance

Job description

It's a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time
Exempt/Non Exempt:
Hourly
Job Description:
Claim Customer Service Representative - The Auto Club Group
Reports To: Claim Supervisor
What you will do:
The Auto Club Group is seeking a Florida Claim Customer Service Representative who will be responsible for taking first notice of loss, handling claim inquiries, initiating claim services and handling low-complexity, one-touch claims in a call center environment.
In this position, you will have the opportunity to:
  • Identify non-complex claims for one-touch claim adjudication upon intake.
  • Determine the type and extent of loss and ensures the claim is consistent with all reported facts.
  • Review necessary legal and police/fire reports to process claims as necessary.
  • Interpret policy language and applies coverage to authorize or deny claims.
  • Initiate services, authorizes, and resolve issues related to services such as car rental and vehicle repairs and non-complex homeowner claims (e.g., food spoilage).
  • Initiate and create payments, settles, or recommend settlement value of claims within specified limits.
  • Identify additional claim exposures and create sub-claims as necessary.
  • Refer files for investigation as warranted.
  • Inform insured of coverage decision on claims within defined scope.
  • Respond to claimant inquiries and explains payments.
  • Document claim files.
  • Review the status of open and closed reserves and makes adjustments consistent with exposures.
  • Identify claims for salvage and subrogation potential in accordance to company policy.
  • Close claims in a timely manner.
  • Ensure compliance with state regulations.
  • Handles inbound claim inquiries received via phone, the ACG website and other sources.
  • Explain the benefits of company programs to customers, and initiates services, such as arranging for repair inspections, vehicle tows and car rental.
  • Provide basic information to members regarding claims procedures in accordance with Customer Interaction Model.
  • Promote customer satisfaction and provide seamless service to ensure customer service goals and standards are met.
  • Navigate through various sources of information and claim processing systems (E.g., FACTS, CPS, Point of Sale, IPM insurance systems, Intranet/Internet, and manuals).
  • Respond to members/customers questions in a timely manner.

With our powerful brand and the mentoring, we offer, you will find your position as a Florida Claim Customer Service Representative can lead to a rewarding career at our growing organization.
How you will benefit:
  • Our Auto Club Group Claim Customer Service Representative earns a competitive hourly rate of $20.28 - $ 23.00 to start along with the opportunity for an annual company bonus incentive.
  • Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
  • 401k Match
  • Medical
  • Dental
  • Vision
  • PTO
  • Paid Holidays
  • Tuition Reimbursement

We're looking for candidates who: (Preferred/Required Qualifications)
Education (include minimum education and any licensing/certifications):
  • High School Diploma or equivalent
  • Completion of AAA approved call center training program, appropriate level ACG Claim Representative Training program and ongoing training and certification for the position
  • Must have an active Florida State Adjuster License

Experience:
  • Processing information and handling claim inquiries utilizing PCs and software packages (e.g. ACG claim systems, Microsoft Word, Excel)
  • Reading and comprehending various Customer Care service tools (manuals, work models, etc.)
  • Performing mathematical calculations including adding, subtracting, percentages, etc.
  • Analyzing and resolving problems
  • A claim related field such as insurance, automotive, medical or legal services
  • A call center environment
  • Utilizing ACG automated systems
  • Investigating and resolving claims related problems
  • Handling claims or claim support tasks such as processing glass claims, car rentals, invoice payments, etc.

Knowledge and Skills:
Knowledge of:
  • Claim processing policy and procedures
  • General claim processing functions
  • Claim processing systems
  • Telephone etiquette
  • ACG insurance processes and procedures
  • Auto and home repair basics and cost estimating
  • State insurance laws
  • Regulatory compliance requirements
  • Property and casualty insurance policy language and provisions
  • Claims quality service standards
  • Liability, negligence, No-Fault principles and subrogation

Ability to provide a high level of customer service:
  • Strong interpersonal skills demonstrated through work experience, participation in extra-curricular activities and/or community involvement
  • Strong communication skills required in understanding customers' concerns and to provide high-quality customer service as demonstrated through the effective use of the customer care call center model
  • Excellent verbal communication skills service
  • Strong written communications skills (example may be required at time of interview) needed to respond in a professional manner to members/customers inquiries
  • Effective listening skills

Ability to learn and apply claim handling skills, including:
  • Policy analysis and coverage application
  • Claim payment coding, issuance, and exception handling
  • Proactive customer contact and issue resolution
  • Car rental coverage knowledge
  • Claims' related policies and procedures
  • Auto and home repair estimate basics and compliance review
  • State compliance requirements
  • Subrogation identification and referral
  • Understand insurance fraud scenarios and recognize potential fraud indicators
  • Issue written correspondence
  • Prioritize claims-related functions

Ability to:
  • Successfully complete at least one of the following within 9 months of hire:
  • AAA general claim policy training.
  • Policy, negligence, and no-fault training
  • Proactively contact and effectively interact with the public and business partners through outbound communication
  • Work independently
  • Communicate effectively over the telephone
  • Work under pressure
  • Record and maintain information accurately and in a timely fashion
  • Work effectively in a team environment
  • Sit for the majority of the workday
  • Willingness and ability to work irregular shifts, including weekends and holidays
  • Must reside within 50 miles from our Tampa Florida Location

Work Environment
This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

What AAA The Auto Club Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

Social media

FacebookTwitter

View All American Automobile Association Jobs

Apply