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Workers Compensation Claims Unit Manager Jobs (NOW HIRING)

Marriott

Claims Unit Manager

Bethesda, MD · Hybrid

Minimum of 5 years workers' compensation claims adjusting experience with advance knowledge of ... Oversee and manage unit Service Call Program. * Monitor and assess adequacy of reserves. * Oversee ...

G-TECH Services

Be Seen First

Workers' Compensation Claims Handler

Fincastle, KY · On-site

$29/hr

Workers' Compensation Claims Handler Workers' Compensation Claims Handler at the Plant with a focus on excellent customer service, quality claims handling, and loss cost management. Plant-based ...

TEEMA Group

Workers' Compensation Claims III

Irving, TX · On-site

$76K - $85K/yr

Manage loss-time Workers' Compensation claims within Texas jurisdiction from inception through closure * Investigate, evaluate, and determine compensability in accordance with statutory regulations ...

Marriott

Claims Unit Manager

Bethesda, MD · Hybrid

JOB SUMMARY The Claims Unit Manager is responsible for overseeing the adjustment and resolution of ... Strong technical knowledge of civil laws and state workers' compensation statutes. Preferred

Marriott

Claims Unit Manager

Bethesda, MD · Hybrid

JOB SUMMARY The Claims Unit Manager is responsible for overseeing the adjustment and resolution of ... Strong technical knowledge of civil laws and state workers' compensation statutes. Preferred

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Workers Compensation Claims Unit Manager information

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$51K

$101.1K

$140K

How much do workers compensation claims unit manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for workers compensation claims unit manager in the United States is $101,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,000.00 and $114,500.00 per year, depending on experience, location, and employer.

What are the main challenges faced by a Workers Compensation Claims Unit Manager when leading a team?

One of the primary challenges for a Workers Compensation Claims Unit Manager is maintaining consistent claim handling quality across the team while managing high caseloads and meeting regulatory deadlines. Balancing the needs of injured employees, employers, and insurers often requires strong communication and conflict resolution skills. Additionally, the manager must stay updated on changing state and federal regulations, provide ongoing training, and support team members' professional development, all while ensuring efficient workflow and customer satisfaction.

What is the difference between Workers Compensation Claims Unit Manager vs Workers Compensation Claims Adjuster?

AspectWorkers Compensation Claims Unit ManagerWorkers Compensation Claims Adjuster
CredentialsTypically requires a bachelor’s degree, industry certifications, and management experienceUsually requires a bachelor’s degree and relevant insurance or claims certifications
Work EnvironmentOversees teams in office or claims department settings, managing multiple claims unitsWorks directly with individual claims, assessing and settling cases
Employer & Industry UsageCommon in insurance companies, government agencies, and large corporationsWidely used in insurance firms, third-party administrators, and healthcare providers

The main difference is that the Workers Compensation Claims Unit Manager oversees multiple claims teams and manages departmental operations, while the Workers Compensation Claims Adjuster handles individual claims, assessing and settling cases directly. The manager focuses on team leadership and strategic oversight, whereas the adjuster concentrates on case evaluation and resolution.

What are the key skills and qualifications needed to thrive as a Workers Compensation Claims Unit Manager, and why are they important?

To thrive as a Workers Compensation Claims Unit Manager, you need expertise in workers compensation laws, claims processing, and team leadership, typically supported by a bachelor’s degree and several years of claims management experience. Familiarity with claims management systems, risk assessment software, and relevant certifications such as Associate in Claims (AIC) are commonly required. Strong organizational, communication, and conflict resolution skills help you effectively manage teams and complex claims. These skills and qualifications ensure efficient claims handling, regulatory compliance, and optimal outcomes for both the company and claimants.

What does a Workers Compensation Claims Unit Manager do?

A Workers Compensation Claims Unit Manager oversees a team responsible for handling workers' compensation insurance claims. They ensure that claims are processed efficiently, fairly, and in compliance with legal regulations. Their duties include supervising claim adjusters, reviewing complex or high-value cases, implementing best practices, and providing training and support. They also collaborate with legal, medical, and human resources professionals to resolve claims and mitigate organizational risk.
What cities are hiring for Workers Compensation Claims Unit Manager jobs? Cities with the most Workers Compensation Claims Unit Manager job openings:
Who are the top companies hiring for Workers Compensation Claims Unit Manager jobs? The top employers for Workers Compensation Claims Unit Manager jobs are:
What states have the most Workers Compensation Claims Unit Manager jobs? States with the most job openings for Workers Compensation Claims Unit Manager jobs include:
Workers Compensation Claims Unit Manager jobs near you
Claims Unit Manager

Claims Unit Manager

Marriott

Bethesda, MD • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,173 frontline employees who took The Breakroom Quiz

51st of 106 rated hotels

Job description

JOB SUMMARY 

The Claims Unit Manager is responsible for overseeing the adjustment and resolution of self-insured and self-administered casualty claims across multiple jurisdictions, ensuring compliance with legal and organizational standards. This role manages a team of 3-6 claims professionals, including adjusters, assistants, and administrative support personnel, providing training, guidance, and performance oversight. The manager monitors caseloads to maintain appropriate balance based on jurisdictional requirements and the complexity of workers' compensation and general liability claims, ensuring high-quality, timely, and cost-effective claim outcomes. 

CANDIDATE PROFILE 

Education and Experience  

Required 

  • Minimum of 5 years workers' compensation claims adjusting experience with advance knowledge of claims processing, including full claim investigations, evaluation, and resolution.  
  • Demonstrated experience providing technical guidance and direction, including strong case management training and support. 
  • Strong technical knowledge of civil laws and state workers' compensation statutes. 

 Preferred 

  • Bachelor's degree in risk management or claims  
  • Certification from various Claims seminars 
  • Workers' Compensation license 
  • Hybrid to Marriott International HQ in Bethesda, MD 

CORE WORK ACTIVITIES  

  • Maintain primary responsibility for settlement decisions up to individual authority. 
  • Assign, control and monitor staff investigations/dispositions to assure compliance with state laws/regulations and department policies and procedures. 
  • Monitor and approve benefit, claims and expense payments to assure reasonableness, accuracy and timeliness. 
  • Review unit transactions to assure proper procedure and prompt error corrections. 
  • Oversee and manage unit Service Call Program. 
  • Monitor and assess adequacy of reserves. 
  • Oversee and ensure the effective management of workers' compensation (WC) and liability claims by adjusters, in accordance with legal requirements and company policies.  Key areas of focus include but are not limited to: 
  • Prompt investigation of claims, including obtaining statements to determine liability and compensability. 
  • Evaluation of damages and payment of benefits as prescribed by law and/or Marriott policies and procedures. 
  • Collection of necessary documentation to support timely loss adjustment and oversight of settlement decisions within individual authority limits. 
  • Completion and monitoring of timely WC payments and required state filings. 
  • Management of WC medical treatment with the goal of minimizing disability, including consultation with Occupational Health Services as needed. 
  • Oversight of litigation cases, including coordination with outside attorneys and support for discovery, trial preparation, and legal strategy. 
  • Evaluation of claims for potential third-party liability or subrogation recovery. 
  • Partner with the Regional Director and Operations Managers to ensure effective communication, coordination, and issue resolution across key operational areas, including: 
  • Notifying leadership of staff absences, schedules, and appointments. 
  • Informing of attorney, vendor, or other visits from external parties. 
  • Communicating updates on upcoming trials and their outcomes. 
  • Discussing significant incidents such as I.D. rapes, deaths, or outbreaks. 
  • Reporting personnel issues or concerns as they arise. 
  • Delivering monthly statistical reports within five days of receiving the data. 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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