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Claims Unit Manager Jobs (NOW HIRING)

Marriott International

Claims Unit Manager

Bethesda, MD · On-site

$96K - $151K/yr

JOB SUMMARY The Claims Unit Manager is responsible for overseeing the adjustment and resolution of self-insured and self-administered casualty claims across multiple jurisdictions, ensuring ...

Marriott

Claims Unit Manager

Bethesda, MD · Hybrid

JOB SUMMARY The Claims Unit Manager is responsible for overseeing the adjustment and resolution of self-insured and self-administered casualty claims across multiple jurisdictions, ensuring ...

Marriott

Claims Unit Manager

Bethesda, MD · Hybrid

JOB SUMMARY The Claims Unit Manager is responsible for overseeing the adjustment and resolution of self-insured and self-administered casualty claims across multiple jurisdictions, ensuring ...

Berkley

Claims Consultant

Boston, MA · On-site

$50 - $70/hr

Establish expense and loss reserves up to designated authority levels and recommend reserving above such levels to Claims Unit Manager, Senior Vice President of Claims and President of Gemini as ...

Berkley

Claims Consultant

Boston, MA · On-site

$50 - $70/hr

Establish expense and loss reserves up to designated authority levels and recommend reserving above such levels to Claims Unit Manager, Senior Vice President of Claims and President of Gemini as ...

Berkley

Claims Consultant

Boston, MA · On-site

$50 - $70/hr

Establish expense and loss reserves up to designated authority levels and recommend reserving above such levels to Claims Unit Manager, Senior Vice President of Claims and President of Gemini as ...

Berkley

Manager, Claims

Urbandale, IA · Hybrid

Train, mentor, and supervise claims unit staff to ensure customer service, file quality and staff ... Manage loss costs and loss adjustment expenses to support the company business plan objectives ...

Berkley

Manager, Claims

Urbandale, IA · Hybrid

Train, mentor, and supervise claims unit staff to ensure customer service, file quality and staff ... Manage loss costs and loss adjustment expenses to support the company business plan objectives ...

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$87.9K

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How much do claims unit manager jobs pay per year?

As of Jul 5, 2026, the average yearly pay for claims unit manager in the United States is $87,861.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $105,000.00 per year, depending on experience, location, and employer.

What are Claims Unit Managers?

Claims Unit Managers are professionals who oversee a team of claims adjusters or examiners within an insurance company. They are responsible for managing daily operations, ensuring claims are processed accurately and efficiently, and maintaining compliance with company policies and legal regulations. Claims Unit Managers also handle escalated or complex cases, provide training and mentorship to staff, and monitor performance metrics to improve service quality. Their role is essential in ensuring fair and timely settlements for policyholders while minimizing risk for the company.

What jobs pay 500,000 a year in the US?

Claims Unit Managers in the insurance industry can earn close to or exceeding $500,000 annually with experience, bonuses, and leadership responsibilities. High-level executive roles such as Chief Claims Officer or other senior insurance executives also often reach or surpass this salary level, especially in large organizations. These roles typically require extensive industry knowledge, management skills, and relevant certifications.

What does a claims manager do?

A claims unit manager oversees the processing and settlement of insurance claims, ensuring accuracy and compliance with company policies. They coordinate with adjusters, review claim documentation, and may use claims management software to track progress and resolve issues efficiently.

What is the difference between Claims Unit Manager vs Claims Adjuster?

AspectClaims Unit ManagerClaims Adjuster
CredentialsRelevant certifications (e.g., CPCU, ARM), leadership experienceLicenses as required by state, insurance adjuster certifications
Work EnvironmentSupervisory role overseeing teams, administrative tasksField or office-based, evaluating claims and interviewing claimants
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Search & Comparison IntentManagement, leadership, team oversightClaims evaluation, settlement, investigation

The Claims Unit Manager typically oversees a team of claims adjusters, focusing on management, strategy, and administrative duties. In contrast, a Claims Adjuster directly investigates and settles claims. Both roles require insurance knowledge and certifications, but the managerial position emphasizes leadership and team coordination, while the adjuster role centers on claim assessment and resolution.

How much do claims managers make in the US?

Claims managers in the US typically earn a median annual salary of around $80,000 to $100,000, depending on experience, location, and industry. Senior claims managers or those in specialized fields can earn higher salaries, often exceeding $120,000 annually. Compensation may also include bonuses and benefits related to management responsibilities and certifications.

What are the key skills and qualifications needed to thrive as a Claims Unit Manager, and why are they important?

To thrive as a Claims Unit Manager, you need expertise in claims processing, insurance regulations, team leadership, and typically a bachelor's degree in business, finance, or a related field. Familiarity with claims management systems, data analysis tools, and, in some cases, certifications like AIC (Associate in Claims) are highly valued. Strong communication, problem-solving, and organizational skills help foster an effective team environment and ensure high service standards. These skills and qualities are crucial to efficiently managing claims operations, minimizing risk, and ensuring regulatory compliance.

What are some common challenges faced by Claims Unit Managers, and how can they effectively address them?

Claims Unit Managers often encounter challenges such as balancing workloads across their teams, ensuring compliance with ever-changing regulations, and maintaining high levels of customer satisfaction. To address these, it's important to implement efficient workflow systems, provide ongoing training for staff on regulatory updates, and foster a collaborative team environment. Regular communication with both team members and upper management is also key to identifying bottlenecks early and implementing solutions proactively.
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Claims Unit Manager jobs near you
Claims Unit Manager

Claims Unit Manager

Marriott International

Bethesda, MD • On-site

$96K - $151K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,159 frontline employees who took The Breakroom Quiz

51st of 106 rated hotels

Job description


JOB SUMMARY
The Claims Unit Manager is responsible for overseeing the adjustment and resolution of self-insured and self-administered casualty claims across multiple jurisdictions, ensuring compliance with legal and organizational standards. This role manages a team of 3-6 claims professionals, including adjusters, assistants, and administrative support personnel, providing training, guidance, and performance oversight. The manager monitors caseloads to maintain appropriate balance based on jurisdictional requirements and the complexity of workers' compensation and general liability claims, ensuring high-quality, timely, and cost-effective claim outcomes.
CANDIDATE PROFILE
Education and Experience
Required
  • Minimum of 5 years claims adjusting experience with advanced knowledge of claims processing.

  • Demonstrated experience providing technical guidance and direction, including litigation case management training and support.

  • Strong technical knowledge of civil laws and state workers' compensation statutes.

Preferred
  • Bachelor's degree in risk management or claims

  • Certification from various Claims seminars

CORE WORK ACTIVITIES
  • Maintain primary responsibility for settlement decisions up to individual authority.

  • Assign, control and monitor staff investigations/dispositions to assure compliance with state laws/regulations and department policies and procedures.

  • Monitor and approve benefit, claims and expense payments to assure reasonableness, accuracy and timeliness.

  • Review unit transactions to assure proper procedure and prompt error corrections.

  • Oversee and manage unit Service Call Program.

  • Monitor and assess adequacy of reserves.

  • Oversee and ensure the effective management of workers' compensation (WC) and liability claims by adjusters, in accordance with legal requirements and company policies. Key areas of focus include but are not limited to:

  • Prompt investigation of claims, including obtaining statements to determine liability and compensability.

  • Evaluation of damages and payment of benefits as prescribed by law and/or Marriott policies and procedures.

  • Collection of necessary documentation to support timely loss adjustment and oversight of settlement decisions within individual authority limits.

  • Completion and monitoring of timely WC payments and required state filings.

  • Management of WC medical treatment with the goal of minimizing disability, including consultation with Occupational Health Services as needed.

  • Oversight of litigation cases, including coordination with outside attorneys and support for discovery, trial preparation, and legal strategy.

  • Evaluation of claims for potential third-party liability or subrogation recovery.

  • Partner with the Regional Director and Operations Managers to ensure effective communication, coordination, and issue resolution across key operational areas, including:

  • Notifying leadership of staff absences, schedules, and appointments.

  • Informing of attorney, vendor, or other visits from external parties.

  • Communicating updates on upcoming trials and their outcomes.

  • Evaluating significant and high-risk incidents.

  • Reporting personnel issues or concerns as they arise.

  • Delivering monthly statistical reports within five days of receiving the data.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
About Us
All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.
Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
About the Team
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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