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Claims Unit Manager Jobs in California (NOW HIRING)

Marriott

FLEX Claims Adjuster I

Costa Mesa, CA · On-site +1

He/she will manage a caseload ranging from 100-150 claims (the acceptable caseloads vary based on the mix and complexity as determined by Claims Unit Manager.) CANDIDATE PROFILE Education and ...

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Claims Unit Manager information

See California salary details

$34.5K

$86.7K

$137.2K

How much do claims unit manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for claims unit manager in California is $86,711.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,100.00 and $103,600.00 per year, depending on experience, location, and employer.

What is a claims unit manager?

Claims Unit Managers are professionals who oversee a team of claims adjusters or examiners within an insurance company. They are responsible for managing daily operations, ensuring claims are processed accurately and efficiently, and maintaining compliance with company policies and legal regulations. Claims Unit Managers also handle escalated or complex cases, provide training and mentorship to staff, and monitor performance metrics to improve service quality. Their role is essential in ensuring fair and timely settlements for policyholders while minimizing risk for the company.

What is the difference between Claims Unit Manager vs Claims Adjuster?

AspectClaims Unit ManagerClaims Adjuster
CredentialsRelevant certifications (e.g., CPCU, ARM), leadership experienceLicenses as required by state, insurance adjuster certifications
Work EnvironmentSupervisory role overseeing teams, administrative tasksField or office-based, evaluating claims and interviewing claimants
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Search & Comparison IntentManagement, leadership, team oversightClaims evaluation, settlement, investigation

The Claims Unit Manager typically oversees a team of claims adjusters, focusing on management, strategy, and administrative duties. In contrast, a Claims Adjuster directly investigates and settles claims. Both roles require insurance knowledge and certifications, but the managerial position emphasizes leadership and team coordination, while the adjuster role centers on claim assessment and resolution.

What are the key skills and qualifications needed to thrive as a claims unit manager?

To thrive as a Claims Unit Manager, you need expertise in claims processing, insurance regulations, team leadership, and typically a bachelor's degree in business, finance, or a related field. Familiarity with claims management systems, data analysis tools, and, in some cases, certifications like AIC (Associate in Claims) are highly valued. Strong communication, problem-solving, and organizational skills help foster an effective team environment and ensure high service standards. These skills and qualities are crucial to efficiently managing claims operations, minimizing risk, and ensuring regulatory compliance.

What are some common challenges faced by claims unit managers, and how can they effectively address them?

Claims Unit Managers often encounter challenges such as balancing workloads across their teams, ensuring compliance with ever-changing regulations, and maintaining high levels of customer satisfaction. To address these, it's important to implement efficient workflow systems, provide ongoing training for staff on regulatory updates, and foster a collaborative team environment. Regular communication with both team members and upper management is also key to identifying bottlenecks early and implementing solutions proactively.
What are popular job titles related to Claims Unit Manager jobs in California? For Claims Unit Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Claims Unit Manager jobs in California look for? The top searched job categories for Claims Unit Manager jobs in California are:
What cities in California are hiring for Claims Unit Manager jobs? Cities in California with the most Claims Unit Manager job openings:
Claims Unit Manager jobs near you
Infographic showing various Claims Unit Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 2% Temporary, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $86,711 per year, or $41.7 per hour.

FLEX Claims Adjuster I

Marriott International

Costa Mesa, CA • On-site

$26.44 - $34.61/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,186 frontline employees who took The Breakroom Quiz

53rd of 108 rated hotels

Job description


This is a temporary position.
JOB SUMMARY
A Claims Adjuster I is responsible for the timely, good faith adjustment and disposition of self-administered claims. Responsibility extends to all aspects and phases of investigations, evaluations, negotiations, settlements and denials of the following claims: workers' compensation, auto liability, no-fault uninsured motorist and general liability. He/she will manage a caseload ranging from 100-150 claims (the acceptable caseloads vary based on the mix and complexity as determined by Claims Unit Manager.)
CANDIDATE PROFILE
Education and Experience
Required
  • High School Diploma or GED.
  • 1+ years claims adjusting or equivalent/relevant experience.
  • General knowledge of claims.

Preferred
  • Applicable industry licensing.
  • Associate in Claims (AIC) or Associate in Risk Management (ARM).
  • Two or four year degree from an accredited college/business/technical school.

CORE WORK ACTIVITIES
  • Manage caseload ranging from 100 - 150 claims.
  • Investigate claims promptly - taking statements as necessary - to determine liability/compensability
  • Evaluate damages and pay benefits as prescribed by law and/or Marriott policies and procedures
  • Secure necessary documentation to facilitate timely loss adjustment and maintain primary responsibility for settlement decisions up to individual authority
  • Complete and monitor timely WC payments/state filings
  • Monitor and actively manage WC medical treatment with the goal of minimizing disability. Consult Occupational Health Services as necessary
  • Manage litigation cases including controlling/directing outside attorneys, assisting in discovery/trial preparation and strategy as needed
  • Evaluate claims for potential third party or subrogation recovery
  • Participate in the Service Call Program and complete required Service Call reports detailing current case status
  • Actively participate in regularly scheduled unit meetings and department meetings
  • Comply with Marriott Casualty Claims Policy and Procedure Manual requirements, including meeting all Key Performance Indicators (KPIs)
  • Effectively utilize Claims Enterprise (CE) to manage all claims electronically
  • Enter action plan notes/website notes into CE
  • Participate in activities that foster teamwork and continuous quality improvement.
  • Acquire required state adjuster licenses within each jurisdiction's specified timeframe.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
About Us
All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.
Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
About the Team
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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