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Claims Unit Manager Jobs in Texas (NOW HIRING)

Archgroup

AVP, Casualty Claims - Excess

Houston, TX · Hybrid

$170K - $195K/yr

... unit. * Leads, directs and has full management accountability for Claims staff with an emphasis on talent management and succession planning in accordance with corporate strategic direction

Archgroup

AVP, Casualty Claims - Excess

Houston, TX · Hybrid

$170K - $195K/yr

... unit. * Leads, directs and has full management accountability for Claims staff with an emphasis on talent management and succession planning in accordance with corporate strategic direction

Chubb

ESIS Claims Team Leader, WC

Houston, TX

Refers cases beyond scope of authority to Unit Managers. * Supervises investigations, and oversees settlement or disposition of claims by assuring prompt contact of insureds and claimants, timely ...

Chubb

ESIS Claims Team Leader, WC

Houston, TX · On-site

Refers cases beyond scope of authority to Unit Managers. * Supervises investigations, and oversees settlement or disposition of claims by assuring prompt contact of insureds and claimants, timely ...

FCCI Insurance Group

Surety Claim Specialist

Richardson, TX · On-site +1

$102K - $157K/yr

This includes the preparation and presentation of reports and summaries to claims management staff ... Serves as a resource and/or mentor for others within the surety and claims unit. * Secures a ...

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Claims Unit Manager information

See Texas salary details

$32.6K

$81.9K

$129.5K

How much do claims unit manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for claims unit manager in Texas is $81,856.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,400.00 and $97,800.00 per year, depending on experience, location, and employer.

What is a claims unit manager?

Claims Unit Managers are professionals who oversee a team of claims adjusters or examiners within an insurance company. They are responsible for managing daily operations, ensuring claims are processed accurately and efficiently, and maintaining compliance with company policies and legal regulations. Claims Unit Managers also handle escalated or complex cases, provide training and mentorship to staff, and monitor performance metrics to improve service quality. Their role is essential in ensuring fair and timely settlements for policyholders while minimizing risk for the company.

What is the difference between Claims Unit Manager vs Claims Adjuster?

AspectClaims Unit ManagerClaims Adjuster
CredentialsRelevant certifications (e.g., CPCU, ARM), leadership experienceLicenses as required by state, insurance adjuster certifications
Work EnvironmentSupervisory role overseeing teams, administrative tasksField or office-based, evaluating claims and interviewing claimants
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Search & Comparison IntentManagement, leadership, team oversightClaims evaluation, settlement, investigation

The Claims Unit Manager typically oversees a team of claims adjusters, focusing on management, strategy, and administrative duties. In contrast, a Claims Adjuster directly investigates and settles claims. Both roles require insurance knowledge and certifications, but the managerial position emphasizes leadership and team coordination, while the adjuster role centers on claim assessment and resolution.

What are the key skills and qualifications needed to thrive as a claims unit manager?

To thrive as a Claims Unit Manager, you need expertise in claims processing, insurance regulations, team leadership, and typically a bachelor's degree in business, finance, or a related field. Familiarity with claims management systems, data analysis tools, and, in some cases, certifications like AIC (Associate in Claims) are highly valued. Strong communication, problem-solving, and organizational skills help foster an effective team environment and ensure high service standards. These skills and qualities are crucial to efficiently managing claims operations, minimizing risk, and ensuring regulatory compliance.

What are some common challenges faced by claims unit managers, and how can they effectively address them?

Claims Unit Managers often encounter challenges such as balancing workloads across their teams, ensuring compliance with ever-changing regulations, and maintaining high levels of customer satisfaction. To address these, it's important to implement efficient workflow systems, provide ongoing training for staff on regulatory updates, and foster a collaborative team environment. Regular communication with both team members and upper management is also key to identifying bottlenecks early and implementing solutions proactively.
What are popular job titles related to Claims Unit Manager jobs in Texas? For Claims Unit Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Claims Unit Manager jobs in Texas look for? The top searched job categories for Claims Unit Manager jobs in Texas are:
What cities in Texas are hiring for Claims Unit Manager jobs? Cities in Texas with the most Claims Unit Manager job openings:
Claims Unit Manager jobs near you
Infographic showing various Claims Unit Manager job openings in Texas as of August 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $81,856 per year, or $39.4 per hour.

Claims Unit Manager - Auto Liability

American Automobile Association

Coppell, TX • On-site

$120K - $160K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

AAA The Auto Club Group rating

7.4

Company rating: 7.4 out of 10

Based on 281 frontline employees who took The Breakroom Quiz

225th of 304 rated insurance

Job description

Claims Unit Manager - Auto Liability
This is an Onsite Position in Coppell, TX
Job Summary
This management leadership position is typically responsible for managing four to ten Claims Teams, or it can manage specialized functions within the Claims business unit. The primary functions include effective loss and expense management, employee development and succession planning, training, staffing, performance measurements and continuous improvement. Another critical function is to facilitate unit level strategies to support claims initiatives. The position also ensures compliance with all regulatory and statutory requirements as well as company technical and customer service Best Practices.
Job Duties
  • Ensure all claims within the unit meet or exceed quality and regulatory requirements. Regularly review appropriate claim files for quality and monitor results of all audits, performance reports and customer survey data. Ensure corrective actions are taken to correct deficiencies.
  • Recruit and develop people to accomplish #1. Effectively oversee/participate with management team in employee recruitment to ensure appropriate staffing. Identify and implement staff development and training needed to support an effective succession plan. Perform timely and responsive employee coaching and performance counseling.
  • Provide opportunities, support professional growth and expand staff responsibilities. Delegate authority to appropriate levels. Capitalize on capabilities of all employees and ensure decisions correlate with corporate and Claim Division goals.
  • Communicate corporate, unit, and team goals with direct reports. Monitor and reinforce behavior that furthers technical and customer service performance expectations. Continuously seek innovative approaches to address organizational issues.
  • Ensure effective communication by the unit management team with internal and external customers. Communicate and interact with a variety of individuals to address customer service issues in a prompt and professional manner
  • Prepare reports and statistical data on behalf of department regarding performance, cost, staffing, and resource allocation. Attend meetings, both intra and inter-department, to evaluate work product, case management system and overall administrative projects
  • Participate in committees and projects designed to enhance the organization's goals and objectives.

Qualifications
  • Bachelors or Equivalent combination of education and experience Preferred
  • 7-9 years Claims handling and/or operations. Required
  • 4-6 years Management/Supervisory Preferred
  • Advanced organizational and planning skills required.
  • Advanced oral and written communication skills required.
  • Advance interpersonal skills necessary
  • Ability to effectively lead change.
  • Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required

Travel Requirements
Occasional travel to off-site business meetings or conferences. (5% proficiency)
#LI-SM1
The starting pay range for this position is:
$120,500.00 - $160,800.00
Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance,
travel, entertainment, services and more!)
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."
AAA is an Equal Opportunity Employer
Our organization participates in E-Verify

What AAA The Auto Club Group employees say

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Benefits

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Workplace

Get the full story on Breakroom

American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

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