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Claims Account Manager Jobs (NOW HIRING)

Brookfield

Senior Claims Account Manager

New York, NY

... claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc. Business Title(s): SeniorClaims Account Manager Employment Type: Full-Time FLSA ...

Brookfield

Senior Claims Account Manager

Omaha, NE · On-site

... claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc. Business Title(s): SeniorClaims Account Manager Employment Type: Full-Time FLSA ...

Brookfield

Senior Claims Account Manager

Albany, NY

... claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc. Business Title(s): SeniorClaims Account Manager Employment Type: Full-Time FLSA ...

Brookfield

Senior Claims Account Manager

Chicago, IL

... claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc. Business Title(s): SeniorClaims Account Manager Employment Type: Full-Time FLSA ...

Brookfield

Senior Claims Account Manager

Richmond, VA

... claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc. Business Title(s): SeniorClaims Account Manager Employment Type: Full-Time FLSA ...

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How much do claims account manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for claims account manager in the United States is $72,638.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $101,500.00 per year, depending on experience, location, and employer.

How does a Claims Account Manager typically collaborate with other departments to resolve complex claims issues?

Claims Account Managers often work closely with underwriting, legal, and risk management teams to address complex claims. This collaboration may involve reviewing policy details, analyzing risk factors, and ensuring compliance with regulations. Effective communication and teamwork are essential, as Claims Account Managers act as the main point of contact between clients and internal departments, helping to expedite resolutions and maintain client satisfaction.

What is the difference between Claims Account Manager vs Claims Adjuster?

Claims Account ManagerClaims Adjuster
Focuses on managing client accounts, policy renewals, and customer relationshipsEvaluates insurance claims, investigates damages, and determines claim validity
Requires strong communication, customer service, and account management skillsRequires claims investigation, assessment, and knowledge of insurance policies
Works primarily in client-facing roles within insurance companies or brokersWorks in claims departments, often in an office or field environment

While both roles are integral to the insurance industry, a Claims Account Manager primarily manages client relationships and policy accounts, whereas a Claims Adjuster focuses on investigating and settling individual claims. Understanding these differences helps job seekers identify the right career path within insurance claims roles.

What are the key skills and qualifications needed to thrive as a Claims Account Manager?

To thrive as a Claims Account Manager, you need a solid understanding of insurance policies, claims processing, and account management, typically backed by a bachelor's degree in business or a related field. Familiarity with claims management software, CRM systems, and industry certifications like AINS or CPCU is highly beneficial. Strong negotiation, problem-solving, and client communication skills set top performers apart in this role. These skills and qualifications ensure efficient claims resolution, high client satisfaction, and effective risk management for both the company and its clients.
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What cities are hiring for Claims Account Manager jobs?

Cities with the most Claims Account Manager job openings:

Who are the top companies hiring for Claims Account Manager jobs?

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What states have the most Claims Account Manager jobs?

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Claims Account Manager jobs near you
Infographic showing various Claims Account Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $72,638 per year, or $34.9 per hour.

Senior Claims Account Manager

American National Insurance Company

Omaha, NE • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

American National Insurance rating

7.4

Company rating: 7.4 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

229th of 308 rated insurance

Job description

Company
Argo Group
Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.
Job Description
Business Title(s): Senior Claims Account Manager
Employment Type: Full-Time
FLSA Status: Exempt
Location: In-Office
Summary:
We are looking for a highly capable Senior Claims Account Manager to join our team and work from our Albany, Chicago, Los Angeles, New York City, Omaha, or Richmond office. We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability. This position reports into the VP of Program Claims who works from our San Antonio, TX office. This individual oversees a third-party claim administrator handling a discontinued workers' compensation program on Argo's behalf.
The successful candidate must bring deep workers' compensation claims expertise and the ability to immediately provide meaningful leadership, technical direction, and accountability to the TPA handling the workers' compensation runoff program. This includes strong command of compensability, medical management, litigation strategy, reserving, settlement evaluation, return-to-work considerations, regulatory compliance, and claims cost containment. The candidate must also understand that runoff claims management requires a different operating mindset than active business, with emphasis on disciplined reserving, targeted closure strategies, leakage control, recovery opportunities, expense management, data quality, and achieving optimal financial outcomes while maintaining appropriate claims handling standards.
This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.
Essential Responsibilities:
  • Drive runoff outcomes through disciplined claim strategy, accurate reserving, targeted resolution planning, litigation and medical management, cost containment, recovery pursuit, and timely closure where appropriate.
  • Provide technical direction on complex workers' compensation, professional liability, and casualty claims, including compensability, coverage, liability, damages, exposure evaluation, settlement strategy, and litigation posture.
  • Monitor TPA and internal claims performance against Claims Administration Agreements, claim handling guidelines, regulatory requirements, financial objectives, and runoff management goals.
  • Lead audits, claim reviews, large loss reviews, and stewardship discussions, ensuring findings are documented and followed by specific corrective action when needed.
  • Use claims data, dashboards, audit results, and claim review findings to identify trends, leakage, stagnant files, reserve concerns, process gaps, and opportunities to improve financial outcomes.
  • Hold TPAs and internal claim handlers accountable for timely investigation, supportable reserves, effective medical and litigation management, prompt authority requests, and meaningful action plans.
  • Maintain continuity and claim handling discipline during TPA adjuster transitions, staffing changes, file transfers, or runoff program changes.
  • Support onboarding and oversight of additional runoff programs as Clearbrook acquires new companies, portfolios, or lines of business, including transition planning, TPA implementation, claim file transfer, authority protocols, reporting expectations, and governance routines.
  • Communicate regularly with actuarial, finance, legal, compliance, operations, TPAs, and senior claims leadership regarding program performance, adverse trends, reserve development, large losses, litigation activity, and runoff strategy.

Qualifications / Experience Required:
  • Strong business acumen and understanding of how runoff claims management affects carried reserves, loss development, expense management, operational risk, capital considerations, and portfolio value.
  • Deep workers' compensation technical expertise, including compensability, medical treatment, disability exposure, return-to-work, settlement valuation, Medicare considerations, litigation management, jurisdictional requirements, and claim resolution strategy and exception customer service focus typically obtained through:
    • Bachelor's Degree from an accredited university. At least seven years of workers' compensation claims experience required, including significant experience overseeing TPAs, complex indemnity claims, litigated matters, reserve reviews, settlement strategy, medical management, and regulatory compliance.
  • Advanced technical expertise related workers' compensation policies, claims resolution, and skills and knowledge of insurance and claims settlement principles, practices and procedures. Experience conducting claims audits TPA reviews, stewardship meetings, and performance assessments, with the ability to communicate findings and drive corrective action.
  • Strong communication, negotiation, presentation, and influencing skills, with the ability to lead through technical credibility and accountability rather than direct line management.
  • Advanced analytical and problem-solving skills, including the ability to use claims data, dashboards, audit results, and financial reporting to identify trends and improve outcomes.
  • Ability to partner effectively with finance, actuarial, legal, compliance, operations, IT, TPAs, brokers, and senior leadership.
  • Strong execution orientation, with the ability to create structure, drive action, and produce measurable improvements in claim handling and financial outcomes.
  • Ability to manage multiple priorities across legacy programs, emerging runoff portfolios, and cross-functional stakeholders.
  • Intellectual curiosity and sound judgment, including the ability to challenge conventional claim handling when a different approach may better support runoff objectives.
  • Ability to articulate the financial value of the role's work to Clearbrook and carrier-level senior executives, including Argo leadership and leadership of other acquired or managed insurance platforms.
  • Ability to regularly exercise discretion and independent judgment with respect to matters of significance.

The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package.
  • Richmond metro area Pay Range: $137,500 - $167,000
  • Albany and Chicago metro area Pay Range: $151,000 - $181,250
  • Los Angeles and New York City metro area Pay Range: $165,000 - $198,000

About Working in Claims at Argo Group
  • Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful.
  • Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is.
  • We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses.
  • Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas.
  • We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.

PLEASE NOTE:
Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.
If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.
Benefits and Compensation
We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.
Core Values
At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we apsire to be - guiding how we work, how we lead and how we succeed.

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