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Agency Claims Advocate

Norwalk, CT · Remote

Agency Claims Advocate - 100% Remote Property and Casualty Insurance Industry A 12-office Agency/Broker is on the lookout for a Commercial P&C Claims Account Manager. This role involves being the ...

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$34.5K

$72.6K

$138.5K

How much do claims account manager jobs pay per year?

As of Jun 13, 2026, the average yearly pay for claims account manager in the United States is $72,638.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $101,500.00 per year, depending on experience, location, and employer.

How does a Claims Account Manager typically collaborate with other departments to resolve complex claims issues?

Claims Account Managers often work closely with underwriting, legal, and risk management teams to address complex claims. This collaboration may involve reviewing policy details, analyzing risk factors, and ensuring compliance with regulations. Effective communication and teamwork are essential, as Claims Account Managers act as the main point of contact between clients and internal departments, helping to expedite resolutions and maintain client satisfaction.

What is the difference between Claims Account Manager vs Claims Adjuster?

Claims Account ManagerClaims Adjuster
Focuses on managing client accounts, policy renewals, and customer relationshipsEvaluates insurance claims, investigates damages, and determines claim validity
Requires strong communication, customer service, and account management skillsRequires claims investigation, assessment, and knowledge of insurance policies
Works primarily in client-facing roles within insurance companies or brokersWorks in claims departments, often in an office or field environment

While both roles are integral to the insurance industry, a Claims Account Manager primarily manages client relationships and policy accounts, whereas a Claims Adjuster focuses on investigating and settling individual claims. Understanding these differences helps job seekers identify the right career path within insurance claims roles.

What does a Claims Account Manager do?

A Claims Account Manager is responsible for overseeing and managing insurance claims on behalf of clients or an organization. They serve as the main point of contact between clients, insurance companies, and internal teams, ensuring claims are processed efficiently and accurately. Their duties include reviewing claims, negotiating settlements, providing updates to clients, and helping resolve any issues that arise during the claims process. Ultimately, they work to ensure clients receive fair and timely claim resolutions while maintaining strong business relationships.

What are the key skills and qualifications needed to thrive as a Claims Account Manager, and why are they important?

To thrive as a Claims Account Manager, you need a solid understanding of insurance policies, claims processing, and account management, typically backed by a bachelor's degree in business or a related field. Familiarity with claims management software, CRM systems, and industry certifications like AINS or CPCU is highly beneficial. Strong negotiation, problem-solving, and client communication skills set top performers apart in this role. These skills and qualifications ensure efficient claims resolution, high client satisfaction, and effective risk management for both the company and its clients.
More about Claims Account Manager jobs
What cities are hiring for Claims Account Manager jobs? Cities with the most Claims Account Manager job openings:
Who are the top companies hiring for Claims Account Manager jobs? The top employers for Claims Account Manager jobs are:
What states have the most Claims Account Manager jobs? States with the most job openings for Claims Account Manager jobs include:
What job categories do people searching Claims Account Manager jobs look for? The top searched job categories for Claims Account Manager jobs are:
Claims Account Manager jobs near you
Infographic showing various Claims Account Manager job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $72,638 per year, or $34.9 per hour.
Claims Account Manager

Claims Account Manager

Unified Group Services Inc

Anderson, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 22 days ago

Job description

About Us

Unified Group Services earned one of Indiana's "top workplaces" awards! We strive for a positive, family-oriented culture.

Unified Group Services is a full-service third-party administrator (TPA) for self-insured group health plans. We're dedicated to providing excellent customer service and the flexibility our customers desire in administering employee benefit plans.

We offer company-sponsored wellness time, Yoga classes and studio, a treadmill room, and wellness coaches!

The Claims Account Manager processes medical, dental, and vision claims for their assigned clients. Occasionally, they may be requested to help other team members process claims when someone is out of the office. This job requires an employee to be familiar with keyboarding since our company standard of processing claims is to have them entered into the computer within five days of receipt. This position is also responsible for taking phone calls and responding to emails and faxes concerning their group's claims. Claims Account Managers work together in teams, so it is often necessary to assist other Account Managers with phone calls regarding their groups during lunches, vacations, etc. Therefore, this essential team support requires the employee to work inside the office. This position requires excellent customer service skills. This position is much more than data entry, although that is a large part of the position. This job requires knowledge of the client's plan and their requirements regarding the benefits. A claim can be a routine claim with a simple application of a payment code, or it can be a complex scenario requiring additional records, forms, professional review, etc. before completion and payment rendered.

As with any job, there may be other tasks assigned when necessary.

Job Qualifications:


High school diploma or G.E.D. Some college helpful but not required.
Polite, courteous, and professional phone skills.
Excellent attendance
Excellent customer service and a desire to exceed customer expectations.
Familiarity with word processing programs, Microsoft Outlook, and working knowledge of WLT is helpful.
Good organizational skills.
Self-motivated and self-starter.
Willingness to learn.


Essential Functions:

Attention to detail, data entry, and excellent phone skills are critical components of this job.

Hours Required:

40 per week - Monday through Friday, 8:00 a.m. to 5:00 p.m.

Pay Basis:

Hourly

Unified Group Services is an Equal Opportunity Employer. We provide a health plan, matching 401K plan, life insurance, short & long-term disability, health clinic, and sponsored wellness programs.