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Chat Manager Jobs (NOW HIRING)

StrataBuilt LLC

live chat representative

$16.50 - $22.25/hr

Live Chat Representative StrataBuilt is a dynamic and innovative company dedicated to providing ... Ability to multitask, prioritize, and manage time effectively * Patient, empathetic, and committed ...

TEC Accutite

Live Chat Representative

$16.50 - $22.25/hr

We can act as General Contractor, Design-Builder, Construction Manager and even Developer. We are looking for a dynamic and customer-focused Live Chat Representative to join our Customer Support team.

Oates Energy

Chat Support Agent

Jacksonville, FL · On-site +1

$26 - $37/hr

Provide prompt and precise answers to client questions through real-time chat platforms. * Diagnose ... Manage multiple tasks efficiently without compromising accuracy or attention to detail. * Be fully ...

At Your School (AYS, Inc.)

Live Chat Support Agent

$19.25 - $25.50/hr

Ability to multitask and manage time effectively in a fast-paced environment * Familiarity with live chat software and customer relationship management (CRM) tools * Availability to work flexible ...

AYS

Live Chat Support Agent

Phoenix, AZ · On-site

$18.50 - $24.75/hr

... and manage time effectively in a fast-paced environment - Familiarity with live chat software and customer relationship management (CRM) tools - Availability to work flexible hours, including ...

Apex Systems

Persistent Chat Engineer

Charlotte, NC · On-site

Manage product lifecycle, fixes, features, and enhancements by liaising with various internal teams and external vendors. * Oversee workbook management through product JIRAs. * Develop low-level ...

Bileddo Associates

Remote Live Chat Agent

Elgin, IL · Remote

Manage multiple chats simultaneously while maintaining quality. * Update customer interaction ... Proficiency in live chat software and CRM tools. Benefits : Competitive salary, flexible hours, and ...

Bileddo Associates

Remote Live Chat Agent

Manage multiple chats simultaneously while maintaining quality. * Update customer interaction ... Proficiency in live chat software and CRM tools. Benefits : Competitive salary, flexible hours, and ...

The Mayeaux Foundation

Chat Moderator (Remote)

$12.50/hr

The "Chat Moderator" position is a part-time, remote, and flexible position that entails moderating ... equality while managing our company. Our company offers services such as computer programming ...

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Chat Manager information

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$23K

$61.4K

$102.5K

How much do chat manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for chat manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What is a chat manager?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.

What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a chat manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

More about Chat Manager jobs

What cities are hiring for Chat Manager jobs?

Cities with the most Chat Manager job openings:

What are the most commonly searched types of Chat jobs?

The most popular types of Chat jobs are:

What states have the most Chat Manager jobs?

States with the most job openings for Chat Manager jobs include:

What job categories do people searching Chat Manager jobs look for?

The top searched job categories for Chat Manager jobs are:

Chat Manager jobs near you
Infographic showing various Chat Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $61,351 per year, or $29.5 per hour.

live chat representative

Remote

StrataBuilt LLC
11 - 50 employees
Learn more about StrataBuilt LLCexternal

$16.50 - $22.25/hr

Other

Re-posted 8 days ago

Job description

Live Chat Representative

StrataBuilt is a dynamic and innovative company dedicated to providing industry-leading solutions in custom software development and agile consulting. We are committed to delivering outstanding customer experiences, and we are looking for a proactive and personable Live Chat Representative to be a key player in our support team.

Position Overview

The Live Chat Representative will serve as the first point of contact for customers via our online chat platform. This role is essential to ensuring prompt, friendly, and accurate assistance to users seeking support, information, or guidance about our products and services.

Key Responsibilities
  • Respond promptly and professionally to customer inquiries through live chat
  • Resolve customer issues or escalate them appropriately to the relevant department
  • Maintain in-depth knowledge of StrataBuilt's services, products, and policies
  • Document customer interactions and feedback accurately
  • Meet performance metrics including response time, customer satisfaction, and resolution rate
  • Collaborate with team members to improve customer service processes
  • Identify common issues and suggest improvements to FAQs or help articles
  • Represent StrataBuilt’s brand voice in all communications—friendly, helpful, and solution-oriented
Qualifications
  • High school diploma or equivalent; associate or bachelor’s degree preferred
  • Previous experience in a customer support or live chat role is a plus
  • Excellent written communication skills with proper grammar and spelling
  • Strong typing skills (minimum 45 WPM with high accuracy)
  • Tech-savvy and comfortable navigating multiple systems and tools
  • Ability to multitask, prioritize, and manage time effectively
  • Patient, empathetic, and committed to providing excellent customer service
  • Availability to work flexible hours, including evenings or weekends if required
What We Offer
  • Competitive pay and performance bonuses
  • Work-from-home flexibility (if applicable)
  • Paid training and professional development
  • Supportive team culture with opportunities for growth
  • Employee wellness and engagement programs

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