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Chat Manager Jobs in California (NOW HIRING)

Burjline Builders

Live Chat Agent

Los Angeles, CA · On-site

$19 - $28/hr

Supportive & Collaborative Team Environment is a dynamic construction and project management ... Live Chat Customer Support * Respond to customer inquiries through live chat in a timely and ...

Clerk AI

BDR Manager

San Francisco, CA · On-site

BDR Manager (Foundational GTM | AI Voice & RCS) Clerk Chat is building AI-powered voice and messaging (RCS/SMS) agents for high-volume, performance-driven revenue organizations. Our customers operate ...

Eltropy Inc.

Onboarding Manager

Santa Clara, CA · Remote

$85K - $100K/yr

Build expertise on Eltropy's platform capabilities including Voice, Video, Text, Secure Chat, Co ... Comfort with managing customer timelines and dependencies * Passion for software technology and ...

Eltropy Inc.

Onboarding Manager

Santa Clara, CA · Remote

$85K - $100K/yr

Build expertise on Eltropy's platform capabilities including Voice, Video, Text, Secure Chat, Co ... Comfort with managing customer timelines and dependencies * Passion for software technology and ...

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All JobsChat JobsChat Manager JobsChat Manager Jobs in California

Chat Manager information

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a chat manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What is a chat manager?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.
What are the most commonly searched types of Chat jobs in California? The most popular types of Chat jobs in California are:
What are popular job titles related to Chat Manager jobs in California? For Chat Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Chat Manager jobs in California look for? The top searched job categories for Chat Manager jobs in California are:
What cities in California are hiring for Chat Manager jobs? Cities in California with the most Chat Manager job openings:
Chat Manager jobs near you
Infographic showing various Chat Manager job openings in California as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, 2% Temporary, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Live Chat Agent

Burjline Builders

Los Angeles, CA • On-site

$19 - $28/hr

Other

Medical, Dental, Vision, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Location: Remote (Work from Home)
Job Type: Full-Time / Part-Time
Salary: $19 - $28 per hour (Based on Experience)
BENEFITS
  • Health, Dental & Vision Insurance
  • Paid Time Off (Vacation & Sick Leave)
  • Paid Holidays
  • Flexible Remote Work Schedule
  • Career Growth & Professional Development
  • Employee Recognition Programs
  • Performance-Based Incentives
  • Supportive & Collaborative Team Environment
is a dynamic construction and project management company dedicated to delivering quality building solutions and exceptional customer experiences. We are seeking a professional, customer-focused Remote Live Chat Support Specialist to join our growing team.
In this role, you will serve as the first point of contact for customers, contractors, vendors, and website visitors by providing prompt, accurate, and friendly assistance through live chat. You'll help answer questions, resolve concerns, provide project and service information, and ensure every customer interaction reflects 's commitment to excellence.
Live Chat Customer Support
  • Respond to customer inquiries through live chat in a timely and professional manner.
  • Assist customers with questions regarding 's construction services, project updates, consultations, estimates, and general inquiries.
  • Guide customers through available services, scheduling, and online resources.
  • Troubleshoot basic customer concerns and provide effective first-contact resolutions whenever possible.
Customer Service
  • Deliver exceptional customer support while maintaining professionalism and empathy.
  • Respond to inquiries related to appointments, billing, contracts, project timelines, and company services.
  • Ensure every customer receives accurate information and a positive service experience.
Issue Resolution
  • Take ownership of customer inquiries from initial contact through resolution.
  • Escalate complex technical or project-related concerns to the appropriate department.
  • Coordinate with project managers, sales representatives, and administrative staff to ensure timely follow-up.
Documentation & Data Management
  • Accurately document customer interactions within the company's CRM system.
  • Maintain detailed customer records and update project communication logs.
  • Identify recurring customer concerns and report trends to management.
Knowledge Base Support
  • Assist with maintaining internal FAQs, customer support resources, and knowledge base articles.
  • Recommend process improvements based on customer feedback and recurring inquiries.
Required
  • Previous experience in customer service, live chat support, or virtual customer assistance.
  • Excellent written communication and interpersonal skills.
  • Strong problem-solving and multitasking abilities.
  • Typing speed of 40-50+ WPM with high accuracy.
  • Experience using CRM platforms and customer support software.
  • Ability to manage multiple chat conversations simultaneously.
  • Strong organizational skills and attention to detail.
  • Ability to work independently in a remote environment.
Preferred
  • Experience with Zendesk, LiveChat, Intercom, HubSpot, Salesforce, or similar platforms.
  • Previous remote work experience.
  • Basic knowledge of construction, property management, or home improvement services.
  • Familiarity with customer knowledge management systems.
Employee Benefits
  • Medical, Dental & Vision Insurance
  • Paid Vacation & Sick Leave
  • Paid Holidays
  • Ongoing Professional Development
  • Career Advancement Opportunities
  • Employee Recognition & Performance Bonuses
  • Fully Remote Work Environment

Locations Los Angeles

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