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Chat Manager Jobs in California (NOW HIRING)

Clerk AI

BDR Manager

San Francisco, CA

BDR Manager (Foundational GTM | AI Voice & RCS) Clerk Chat is building AI-powered voice and messaging (RCS/SMS) agents for high-volume, performance-driven revenue organizations. Our customers operate ...

Aston Carter

Data Entry Specialist

Newbury Park, CA · On-site

$21/hr

You will respond to customer enquiries via email and live chat, manage data entry in internal systems, and work across multiple screens and tools to resolve queries efficiently and accurately.

Ra

Manager - Sales Manager

San Francisco, CA · Remote

$55K/yr

Attractive incentives Qualifications Let's have a quick chat if, * You have 3 to 8 years Account Management experience * You hold a Bachelors degree. * You have experience working in Consumer ...

dbi

Store Manager

Sacramento, CA · On-site

Managing Performance • Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs. • Monitors individual team member performance and developing action plans ...

LPL Financial

AVP, AI Product Manager

San Diego, CA · Hybrid

Advisor Chat & Agentic Experiences * Define product vision and roadmap for key advisor-facing AI capabilities which may span prospecting, planning, investment management, client service or practice ...

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All JobsChat JobsChat Manager JobsChat Manager Jobs in California

Chat Manager information

What is a chat manager?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.

What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a chat manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What are the most commonly searched types of Chat jobs in California?

The most popular types of Chat jobs in California are:

What are popular job titles related to Chat Manager jobs in California?

For Chat Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Chat Manager jobs in California look for?

The top searched job categories for Chat Manager jobs in California are:

What cities in California are hiring for Chat Manager jobs?

Cities in California with the most Chat Manager job openings:

Chat Manager jobs near you
Infographic showing various Chat Manager job openings in California as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, and 3% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

BDR Manager

Clerk AI

San Francisco, CA

Full-time

Re-posted 4 days ago

Job description

BDR Manager (Foundational GTM | AI Voice & RCS)

Clerk Chat is building AI-powered voice and messaging (RCS/SMS) agents for high-volume, performance-driven revenue organizations. Our customers operate in complex, regulated environments where speed to lead, contact rates, and conversion efficiency directly drive revenue.

We're hiring a foundational BDR Manager to build our sales development engine from zero, owning pipeline generation, outbound strategy, and AI-powered automation across inbound and outbound.

This is a hands-on leadership role for a self-starter who wants to build, not inherit.

What You'll Do
  • Build and scale Clerk Chat's BDR function from the ground up
  • Hire, onboard, and coach high-performing BDRs
  • Own top-of-funnel pipeline across inbound + outbound motions
  • Design and run a high-output, multi-channel outbound engine (calls, email, LinkedIn, RCS)
  • Break into complex, multi-stakeholder accounts with high lead velocity and strict compliance needs
  • Partner closely with Sales on account strategy and pipeline targets
  • Own BDR KPIs: meetings set, SQOs, pipeline created, and conversion rates
  • Build and operate AI-first workflows using tools like Clay, Make, Lemlist, and LLMs
  • Experiment, iterate, and scale new outbound plays as the market evolves
Who You Are
  • A builder who thrives in ambiguity and early-stage environments
  • Hands-on leader who leads from the front
  • Outbound-first, metrics-driven, and operationally sharp
  • Comfortable selling into performance-driven orgs (lead gen, marketplaces, regulated verticals)
  • Excited about AI, automation, and creating leverage with modern GTM tools
Requirements
  • 4-7+ years in sales or sales development
  • 2-4+ years managing or leading BDR/SDR teams
  • Proven success owning pipeline targets and outbound motions
  • Experience building or scaling GTM processes from scratch
  • Strong analytical and coaching skills
  • Experience with CRM, sequencing tools, and sales analytics
Strongly Preferred
  • Experience selling AI, voice, messaging, or API-first products
  • Familiarity with high-volume lead environments and compliance-driven workflows
  • Hands-on experience with Clay, Make, enrichment tools, or custom GTM automation
  • Track record developing BDRs into AEs
Why Clerk Chat
  • Foundational GTM role with real ownership
  • Build the first AI-native BDR engine for voice + RCS
  • Work directly with sales leadership on GTM strategy
  • Move fast, ship often, and see your impact immediately

Apply