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Chat Manager Jobs in California (NOW HIRING)

Attractive incentives Qualifications Let's have a quick chat if, * You have 3 to 8 years Account Management experience * You hold a Bachelors degree. * You have experience working in Consumer ...

Managing Performance • Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs. • Monitors individual team member performance and developing action plans ...

Managing Performance • Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs. • Monitors individual team member performance and developing action plans ...

Product Manager

San Francisco, CA · On-site

$200K - $350K/yr

Own the sub-500ms latency experience across voice, chat, and email channels * Drive emotional ... Drive improvements to knowledge base management and RAG integrations * Shape the developer ...

Advisor Chat & Agentic Experiences * Define product vision and roadmap for key advisor-facing AI capabilities which may span prospecting, planning, investment management, client service or practice ...

Attractive incentives Qualifications Let's have a quick chat if, * You have 3 to 8 years Account Management experience * You have managed a Territory of accounts * You have prior supervisory or ...

... management, including experience taking a technical product from 0 to 1 or managing a product ... Gmail and Google Chat). Preferred qualifications: * Experience building platformized services or ...

Showing results 21-40

Chat Manager information

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a chat manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What is a chat manager?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.
What are the most commonly searched types of Chat jobs in California? The most popular types of Chat jobs in California are:
What are popular job titles related to Chat Manager jobs in California? For Chat Manager jobs in California, the most frequently searched job titles are:
What cities in California are hiring for Chat Manager jobs? Cities in California with the most Chat Manager job openings:
Infographic showing various Chat Manager job openings in California as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, 2% Temporary, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Manager - Sales Manager

Ra

San Francisco, CA • Remote

$55K/yr

Full-time

Re-posted 21 days ago


Job description

Company Description

Who are we?

We (our client) are one of the leading Consumer goods company spread across the globe. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description

What is that you get out of this job?

  • A base salary up to $55,000 
  • Bonus: $5,000 - $30,000
  • Remote work
  • Company car, iphone and laptop
  • Attractive incentives
Qualifications

Let's have a quick chat if,

  • You have 3 to 8 years Account Management experience
  • You hold a Bachelors degree.
  • You have experience working in Consumer Packaged Goods.
Additional Information

All your information will be kept confidential according to EEO guidelines.