The Catering Operations Manager holds duties related to successful execution and coordination for catering and events in the club, offices, and residences. The position entails a need for excellent attention to detail and communication skills; ability to multi-task on a variety of projects simultaneously, accurate distribution of pertinent information both internally to all departments as well as to clients and related vendors. You will be expected to have excellent client skills in presentation and marketing ability.
· Oversees all operations for catering, deliveries, pantry stocking, and service for all offices and residences
· Carries out FOH & BOH administrative tasks such as payroll, invoicing, scheduling, inventory, ordering
· Spearheads administrative operations for events in the club
· Consults clients as to scope, expectations, setting, menu, collateral entertainment to have successful and appropriate events and meals within the client’s budget
· Plans menus in consultation with the clients and chefs
· Recruits, interviews, selects, and trains permanent and casual staff
· Organizes, leads and motivates the catering team
· Plans staff, and schedules for meals, events, stocking, deliveries.
· Maintains and develops accurate financial and administrative records
· Serves as liaison and coordinator between Commissary and the operation.
· Assesses BEO requirements and ensure satisfaction with the services delivered
· Performs final review and assessment of catering events to determine if they meet performance and quality standards
· Resolves customer concerns and ensures timely customer payment
Preferred Qualifications:
· Operationally savvy industry professional with demonstrated leadership in managing people, events and the overall guest experience
· Strong organization, time management and team motivation skills are essential for success in this role
· Ability to work independently with little direct supervision
· Ability to communicate effectively (verbal and written) with clients, teammates, senior management, and Commissary team.
· Ability to respond effectively to continuously changing demands
· Demonstrated experience in budgeting, P&L, labor and sales forecasting and reporting
· Effective use of discretion to problem solve in a fast-paced environment
· Ability to establish credibility with senior culinary professionals
· Human Resource experience including hiring, training, mentoring and development
· 3-5 years’ experience in a hospitality management environment (preferably in a catering environment)
· The ability to manage in an environment with focus on client service, entrepreneurship and building and growing a strong business
· Specific experience with Cater Xpert, Microsoft Excel, Tripleseat, Compass OMS.