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Case Management Associate Jobs (NOW HIRING)

BCForward

Case Management Associate

Albany, NY · Remote

$16 - $17/hr

Case Management, Associate Location: Remote (2 days a month onsite in Albany, NY) Duration: Contract - 6 months Have strong experience in high-volume subrogation case management, legal documentation ...

Toll Holdings Limited

$18 - $23/hr

As a Case Management Associate in a Regional Service Centre, you will contribute to this by being a part of a dedicated case management team acting to support your case manager colleagues and their ...

Toll Holdings Limited

$18 - $23/hr

As a Case Management Associate in a Regional Service Centre, you will contribute to this by being a part of a dedicated case management team acting to support your case manager colleagues and their ...

Alivia Health

PR · On-site

The Clinical Case Management Associate is responsible for performing telephonic and face to face contact with patients of Alivia Specialty Pharmacy. He or she will evaluate the health care and ...

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How much do case management associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for case management associate in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $21.88 per hour, depending on experience, location, and employer.

What Is the Job of a Case Management Associate?

The responsibilities of a case management associate involve managing cases for patients in a health care, mental health care, or social services setting. Your duties in this career often involve working on documentation for clients or patients. You may complete admission and discharge paperwork and communicate with patients or clients during the process so that they understand each step. Some case management aides may interact extensively with patients to get initial information that the caseworker or manager can use to make an assessment.

What are the key skills and qualifications needed to thrive as a Case Management Associate, and why are they important?

To thrive as a Case Management Associate, you generally need foundational knowledge in healthcare or social services, often supported by an associate's or bachelor's degree in a related field. Familiarity with case management software, electronic health records (EHR), and documentation systems is typically required. Outstanding organizational skills, empathy, and effective communication help you excel in coordinating care and supporting clients. These competencies are essential for ensuring efficient case resolution, client satisfaction, and seamless collaboration with interdisciplinary teams.

What are some common challenges faced by Case Management Associates, and how can they be addressed?

Case Management Associates often navigate challenges such as balancing high caseloads, managing complex client needs, and coordinating communication among various service providers. Time management and organizational skills are crucial in prioritizing tasks and ensuring timely follow-up. Building strong relationships with clients and maintaining clear, consistent communication with interdisciplinary teams can help address these challenges and lead to more effective outcomes.

What is a Case Management Associate?

A Case Management Associate is a professional who supports case managers in coordinating and managing patient care or social services. Their duties often include gathering patient information, assisting with documentation, scheduling appointments, and facilitating communication between clients, healthcare providers, and insurance companies. They help ensure that clients receive appropriate and timely services while maintaining accurate records. Case Management Associates typically work in hospitals, clinics, insurance companies, or social service agencies and play a key role in streamlining the case management process.

What is the difference between Case Management Associate vs Social Worker?

AspectCase Management AssociateSocial Worker
Required CredentialsHigh school diploma or bachelor's degree; certifications varyBachelor's or master's degree in social work; licensure often required
Work EnvironmentHealthcare facilities, community organizations, insurance companiesHospitals, clinics, social service agencies
Employer & Industry UsageHealthcare, insurance, community servicesHealthcare, social services, government agencies
Common Search & ComparisonYesYes

While both roles involve supporting clients and coordinating services, Case Management Associates typically have less advanced credentials and focus on administrative and coordination tasks. Social Workers often hold advanced degrees and provide more in-depth counseling and advocacy. Understanding these differences helps in choosing the right career path or job search focus.

More about Case Management Associate jobs
What cities are hiring for Case Management Associate jobs? Cities with the most Case Management Associate job openings:
What are the most commonly searched types of Case Management jobs? The most popular types of Case Management jobs are:
Who are the top companies hiring for Case Management Associate jobs? The top employers for Case Management Associate jobs are:
What states have the most Case Management Associate jobs? States with the most job openings for Case Management Associate jobs include:
Case Management Associate jobs near you
Infographic showing various Case Management Associate job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 38% Full Time, 53% Part Time, 3% Temporary, 2% Contract, and 2% Nights. Highlights an 79% Physical, 1% Hybrid, and 20% Remote job distribution, with an average salary of $41,090 per year, or $19.8 per hour.
Case Management Associate

Case Management Associate

BCForward

Albany, NY • Remote

$16 - $17/hr

Contractor

Medical, Vision, Life

Posted 26 days ago

Job description

Job Title: Case Management, Associate

Location: Remote (2 days a month onsite in Albany, NY)

Duration: Contract – 6 months

Job Description

Have strong experience in high-volume subrogation case management, legal documentation, and stakeholder communication and a proven ability to negotiate settlements, drive recoveries, and maintain compliance with HIPAA and security standards.

Responsibilities:

  • Comply with HIPAA and government security standards for handling PHI.
  • Manage a caseload of approximately 700–1,000 subrogation cases, including file notation, settlement negotiation, and recovery execution.
  • Engage professionally with attorneys, insurers, medical providers, court staff, clients, recipients, and family members via inbound and outbound calls.
  • Prepare and process correspondence, liens, claims, and case materials to advance resolutions.
  • Meet departmental standards for customer service, settlement targets, and file management.
  • Conduct document reviews, perform legal research, and progress cases through workflows on time.
  • Verify beneficiary eligibility and update case documentation.
  • Confirm third-party liability, probate details, and beneficiary assets through research.
  • Analyze data from multiple sources to determine case status and inform decisions.
  • Handle claim and lien disputes, collaborating with attorneys and stakeholders to resolve issues.
  • Perform periodic follow-ups on status and payment progress.
  • Negotiate and settle claim or lien amounts under contractual guidelines.
  • Execute and file notarized documents with county offices as applicable.
  • Prioritize critical events and revenue-impacting deadlines while maintaining legal and internal compliance.
  • Consistently meet productivity metrics for file handling and call volume.

Required Skills & Qualifications:

  • HS Diploma or GED.
  • Minimum 2 years of relevant experience in case management, claims, or a related discipline.
  • Proficiency in Microsoft Word, Excel, and PowerPoint.
  • Strong analytical and problem-solving abilities with attention to detail, cite-checking, and proofreading accuracy.
  • Effective communication skills with internal and external stakeholders across levels.
  • Ability to manage multiple priorities, meet deadlines, and perform under pressure while maintaining confidentiality and ethical standards.

Preferred Skills:

  • Knowledge of Medicaid and/or Medicare.
  • Basic knowledge of Microsoft Access.

Company Description

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.
BCforward is an equal opportunity employer.
BCforward logo

About BCforward

Sourced by ZipRecruiter

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1998

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