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Case Management Associate Jobs (NOW HIRING)

Toll Holdings Limited

$18 - $23/hr

As a Case Management Associate in a Regional Service Centre, you will contribute to this by being a part of a dedicated case management team acting to support your case manager colleagues and their ...

Alivia Health

PR · On-site

The Clinical Case Management Associate is responsible for performing telephonic and face to face contact with patients of Alivia Specialty Pharmacy. He or she will evaluate the health care and ...

Toll Holdings Limited

$18 - $23/hr

As a Case Management Associate in a Regional Service Centre, you will contribute to this by being a part of a dedicated case management team acting to support your case manager colleagues and their ...

Alivia Health

PR · On-site

RESUMEN DEL PUESTO Y RESPONSABILIDADES: El/La Asociado(a) de Manejo Clínico de Casos es responsable de realizar contactos telefónicos y presenciales con pacientes de Alivia Specialty Pharmacy.

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How much do case management associate jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for case management associate in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between Case Management Associate vs Social Worker?

AspectCase Management AssociateSocial Worker
Required CredentialsHigh school diploma or bachelor's degree; certifications varyBachelor's or master's degree in social work; licensure often required
Work EnvironmentHealthcare facilities, community organizations, insurance companiesHospitals, clinics, social service agencies
Employer & Industry UsageHealthcare, insurance, community servicesHealthcare, social services, government agencies
Common Search & ComparisonYesYes

While both roles involve supporting clients and coordinating services, Case Management Associates typically have less advanced credentials and focus on administrative and coordination tasks. Social Workers often hold advanced degrees and provide more in-depth counseling and advocacy. Understanding these differences helps in choosing the right career path or job search focus.

What is a Case Management Associate?

A Case Management Associate is a professional who supports case managers in coordinating and managing patient care or social services. Their duties often include gathering patient information, assisting with documentation, scheduling appointments, and facilitating communication between clients, healthcare providers, and insurance companies. They help ensure that clients receive appropriate and timely services while maintaining accurate records. Case Management Associates typically work in hospitals, clinics, insurance companies, or social service agencies and play a key role in streamlining the case management process.

What are some common challenges faced by Case Management Associates, and how can they be addressed?

Case Management Associates often navigate challenges such as balancing high caseloads, managing complex client needs, and coordinating communication among various service providers. Time management and organizational skills are crucial in prioritizing tasks and ensuring timely follow-up. Building strong relationships with clients and maintaining clear, consistent communication with interdisciplinary teams can help address these challenges and lead to more effective outcomes.

What are the key skills and qualifications needed to thrive as a Case Management Associate, and why are they important?

To thrive as a Case Management Associate, you generally need foundational knowledge in healthcare or social services, often supported by an associate's or bachelor's degree in a related field. Familiarity with case management software, electronic health records (EHR), and documentation systems is typically required. Outstanding organizational skills, empathy, and effective communication help you excel in coordinating care and supporting clients. These competencies are essential for ensuring efficient case resolution, client satisfaction, and seamless collaboration with interdisciplinary teams.

What Is the Job of a Case Management Associate?

The responsibilities of a case management associate involve managing cases for patients in a health care, mental health care, or social services setting. Your duties in this career often involve working on documentation for clients or patients. You may complete admission and discharge paperwork and communicate with patients or clients during the process so that they understand each step. Some case management aides may interact extensively with patients to get initial information that the caseworker or manager can use to make an assessment.

More about Case Management Associate jobs
What cities are hiring for Case Management Associate jobs? Cities with the most Case Management Associate job openings:
What are the most commonly searched types of Case Management jobs? The most popular types of Case Management jobs are:
Who are the top companies hiring for Case Management Associate jobs? The top employers for Case Management Associate jobs are:
What states have the most Case Management Associate jobs? States with the most job openings for Case Management Associate jobs include:
Case Management Associate jobs near you
Infographic showing various Case Management Associate job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,090 per year, or $19.8 per hour.

Case Management Associate 1

Primeritus Financial Services Inc

Nashville, TN • Hybrid

Full-time

Posted 20 days ago

Job description

Primeritus Financial Services is a national provider of repossession management, remarketing, titled, and skip tracing services to the automotive finance industry in the United States and Puerto Rico. Primeritus provides clients with value-added, outsourced repossession management, skip tracing investigations, and remarketing services by leveraging a national network of certified agents and unique investigative techniques to quickly and reliably secure customers’ collateral. Through effective leadership, service, and performance, Primeritus Financial Services offers the trifecta of repossession services: locate, recover, and remarket.
Position Summary:
The Case Management Associate (CMA) owns the full post-recovery lifecycle of a case once a vehicle has been marked recovered. This role is the primary point of accountability for agent-facing case activities — including document review, fee approval, and ensuring agents remain compliant with regulatory and client requirements — as well as for ensuring lenders are invoiced accurately and in accordance with each client's contractual SLA/SOW. The CMA plays a critical role in protecting recovery revenue, minimizing compliance exposure, and delivering a consistent, high-quality experience to both agents and clients during the post-recovery process.
Key Responsibilities:
Agent-Facing Case Management
  • Review agent-submitted documentation for completeness, accuracy, and compliance with client and regulatory requirements.
  • Review and approve agent fees in accordance with client contracts, fee schedules, and company policy.
  • Identify and escalate documentation gaps, discrepancies, or compliance concerns to agents for correction.
  • Monitor case status to ensure timely progression through the post-recovery workflow, minimizing delays that create client or agent friction.
  • Serve as a point of contact for agents on case-specific requirements, providing clear guidance when expectations are not met.
Client Invoicing amp; Compliance
  • Prepare and issue accurate lender invoices in accordance with each client's contractual SLA/SOW.
  • Validate invoice data against case documentation prior to submission to prevent billing errors or disputes.
  • Monitor invoicing timelines to ensure compliance with client-specific service level agreements.
  • Maintain accurate case and billing records to support audit readiness and client reporting requests.
Cross-Functional Collaboration
  • Partner with Account Management to resolve client-specific questions related to post-recovery cases and invoicing.
  • Communicate recurring agent compliance issues or documentation trends to leadership for broader remediation.
  • Respond to case-related inquiries from internal teams and clients in a timely, professional manner.
Qualifications:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • 1–2 years of experience in case management, collections, recovery operations, or a related operational role; experience in auto recovery or lending is a plus.
  • Strong attention to detail with the ability to review documentation and financial data for accuracy.
  • Working knowledge of, or ability to quickly learn, client-specific SLA/SOW requirements and regulatory standards applicable to vehicle recovery.
  • Comfortable managing a high volume of cases with competing deadlines.
  • Clear, professional written and verbal communication skills for both agent- and client-facing interactions.
  • Proficiency with case management systems and standard office software (e.g., Microsoft Excel, Outlook).
Success Measures:
  • Case cycle time from recovery to closure within workflow targets.
  • Invoice accuracy and on-time delivery against client SLA/SOW commitments.
  • Agent compliance and documentation quality on assigned cases.
  • Responsiveness to client and internal inquiries within established timeframes.
Working Conditions:
• This is a hybrid based role, working in our Nashville, TN office.
• Sedentary position requiring extended periods of computer use.
• Must be able to work in a dynamic and sometimes noisy environment.
• Predictable attendance and adherence to established protocols are essential.
Primeritus an Equal Opportunity employer and all qualified applicants will receive consideration to employment without regard to race, color, religion, gender, pregnancy, sexual orientation, national origin, age, or protected veteran or disability status.

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