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Case Management Associate Jobs in North Carolina

Encompass Health

Case Manager

Winston Salem, NC

$18.50 - $23.75/hr

Complete case management addendums and all required documentation. * Maintain knowledge of ... For Nursing, must possess minimum of an Associate Degree in Nursing, RN licensure with BSN ...

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All JobsCase Management Associate JobsCase Management Associate Jobs in North Carolina

Case Management Associate information

See North Carolina salary details

$10

$17

$27

How much do case management associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for case management associate in North Carolina is $17.95, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $19.90 per hour, depending on experience, location, and employer.

What is a case management associate?

A Case Management Associate is a professional who supports case managers in coordinating and managing patient care or social services. Their duties often include gathering patient information, assisting with documentation, scheduling appointments, and facilitating communication between clients, healthcare providers, and insurance companies. They help ensure that clients receive appropriate and timely services while maintaining accurate records. Case Management Associates typically work in hospitals, clinics, insurance companies, or social service agencies and play a key role in streamlining the case management process.

What is the job of a case management associate?

The responsibilities of a case management associate involve managing cases for patients in a health care, mental health care, or social services setting. Your duties in this career often involve working on documentation for clients or patients. You may complete admission and discharge paperwork and communicate with patients or clients during the process so that they understand each step. Some case management aides may interact extensively with patients to get initial information that the caseworker or manager can use to make an assessment.

What are the key skills and qualifications needed to thrive as a case management associate, and why are they important?

To thrive as a Case Management Associate, you generally need foundational knowledge in healthcare or social services, often supported by an associate's or bachelor's degree in a related field. Familiarity with case management software, electronic health records (EHR), and documentation systems is typically required. Outstanding organizational skills, empathy, and effective communication help you excel in coordinating care and supporting clients. These competencies are essential for ensuring efficient case resolution, client satisfaction, and seamless collaboration with interdisciplinary teams.

What are some common challenges faced by case management associates, and how can they be addressed?

Case Management Associates often navigate challenges such as balancing high caseloads, managing complex client needs, and coordinating communication among various service providers. Time management and organizational skills are crucial in prioritizing tasks and ensuring timely follow-up. Building strong relationships with clients and maintaining clear, consistent communication with interdisciplinary teams can help address these challenges and lead to more effective outcomes.

What is the difference between Case Management Associate vs Social Worker?

AspectCase Management AssociateSocial Worker
Required CredentialsHigh school diploma or bachelor's degree; certifications varyBachelor's or master's degree in social work; licensure often required
Work EnvironmentHealthcare facilities, community organizations, insurance companiesHospitals, clinics, social service agencies
Employer & Industry UsageHealthcare, insurance, community servicesHealthcare, social services, government agencies
Common Search & ComparisonYesYes

While both roles involve supporting clients and coordinating services, Case Management Associates typically have less advanced credentials and focus on administrative and coordination tasks. Social Workers often hold advanced degrees and provide more in-depth counseling and advocacy. Understanding these differences helps in choosing the right career path or job search focus.

Can you become a case management associate with an associate's degree?

Yes, many employers hire case management associates with an associate's degree in fields like social work, psychology, or healthcare. Relevant skills include communication, organization, and knowledge of case management software; some positions may also require certification or experience in social services.

Is case management a stressful job?

Case management associates often work in fast-paced environments that require strong organizational and communication skills, which can lead to stress. The job involves managing multiple cases, meeting deadlines, and addressing client needs, which may contribute to job-related stress levels.
More about Case Management Associate jobs

What are the most commonly searched types of Case Management jobs in North Carolina?

The most popular types of Case Management jobs in North Carolina are:

What cities in North Carolina are hiring for Case Management Associate jobs?

Cities in North Carolina with the most Case Management Associate job openings:

Case Management Associate jobs near you
Infographic showing various Case Management Associate job openings in North Carolina as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 10% Part Time, 7% Temporary, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $37,343 per year, or $18 per hour.

Housing Case Manager / Site Manager

Covenant Case Management Services

Albemarle, NC • On-site

$22 - $25/hr

Part-time

Posted 23 days ago

Job description

Site Manager - Tenant Case Management Program
Reports To: Clinical Professional Development Director
Location: Stanly County, On-Site
Job Type: Full-Time
Schedule: 2:30pm - 8:30pm, Monday-Sunday
Position Summary
The Site Manager is responsible for providing non-clinical, person-centered support services to
individuals receiving Tenant Case Management through Covenant Case Management Services.
This position assists members in maintaining housing stability, accessing behavioral health and
community services, building life skills, and supporting whole health and resiliency goals in
accordance with the Vaya Health Tenant Case Management program requirements.
Key Responsibilities
Member Support & Service Delivery
• Maintain scheduled contact with assigned members to support housing stability,
independent living skills, and crisis prevention.
• Assist members with developing and achieving whole health and resiliency goals.
• Link members to behavioral health, medical, community, and natural support resources
as needed.
• Participate in the creation and updates of Person-Centered Plans, Crisis Plans, or
Housing Stabilization Plans for members not linked to a behavioral health provider.
• Provide education, engagement, and support to members and their families/caregivers
using non-clinical approaches.
• Maintain a working knowledge of the Eviction Prevention Protocol and support
intervention steps as needed.
Documentation & Reporting
• Document all service contacts and interventions using required logs and monthly service
notes in accordance with program standards.
• Assist clients with the completion of their annual recertification documentation.
• Submit accurate and timely documentation, signatures, and required reports.
• Maintain applicant/waitlist tracking as assigned and support Residential Selection
Committee processes.
• Maintain confidentiality and comply with HIPAA and Medicaid regulations.
• Assist clients with required work order and maintenance forms.
• Coordinate services with local vendors.
Collaboration & Communication
• Work closely with Vaya Health Residential Housing Specialists, ARC of NC Property
Management staff, and internal Covenant Case Management team members.
• Participate in interviews for housing applicants as requested.
• Notify supervisors of member concerns, safety risks, or eviction risks promptly.
• Represent the agency in a professional and ethical manner in community settings.
Qualifications
Required:
• High School diploma or equivalent
• Valid driver's license, reliable transportation, and ability to travel to work site
• Ability to pass background check and required credentialing
• Strong communication, documentation, and interpersonal skills
Preferred:
• Experience working with MH/SU/IDD/TBI populations
• Experience in case management, supportive housing, or human services
• Associate or Bachelor's degree in Human Services, Psychology, Social Work, or related
field
Work Environment & Physical Requirements
• Field-based position requiring travel to housing sites
• Ability to sit, stand, walk, and lift up to 25 lbs occasionally
• Must maintain professional boundaries and safety practicesEqual Employment Opportunity Statement
Covenant Case Management Services actively encourages applications from individuals of all backgrounds and lived experiences. We believe diversity strengthens our ability to serve individuals and families with dignity, respect, and compassion.
Covenant Case Management Services is an Equal Employment Opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, or any other protected characteristic under applicable federal, state, or local laws.
We are committed to providing a workplace free from discrimination and harassment and to fostering a diverse, inclusive, and respectful environment for all employees, contractors, and applicants. Employment decisions are based on qualifications, merit, and business needs.

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