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Card Services Jobs (NOW HIRING)

Affinity Federal Credit Union

$50K - $52K/yr

Card Services Specialist Affinity FCU is looking for a Card Services Specialist to join our Card Services team. The Card Services Specialist is responsible for performing daily functions necessary to ...

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William and Mary

Tribe Card Services Specialist II

Tribe Card Services Specialist II Department: CC00417 WM001 | WMUO | Identification Office Job Family: Staff - Administrative & Office Support Worker Sub-Type: Regular (benefited) Job Requisition ...

William and Mary

Tribe Card Services Specialist II

Tribe Card Services Specialist II Department: CC00417 WM001 | WMUO | Identification Office Job Family: Staff - Administrative & Office Support Worker Sub-Type: Regular (benefited) Job Requisition ...

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How much do card services jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for card services in the United States is $24.35, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.96 per hour, depending on experience, location, and employer.

What is a card services?

A Card Services job involves handling credit, debit, and prepaid card transactions, account maintenance, and customer support. Employees in this role assist customers with card activations, disputes, lost or stolen cards, and account inquiries. They may also work with fraud prevention teams to ensure secure transactions. Strong attention to detail and customer service skills are essential in this position.

What does a card services do?

Professionals in Card Services typically handle tasks such as processing card applications, investigating and resolving disputed transactions, monitoring accounts for fraudulent activity, and assisting customers with card-related issues. They may also collaborate with fraud prevention teams, IT support, and other departments to ensure seamless service delivery. The role often involves balancing administrative work with direct customer interaction, requiring both technical accuracy and strong interpersonal skills. This dynamic environment offers the opportunity to develop expertise in payment technology and customer support while contributing to the integrity and security of financial services.

What are the key skills and qualifications needed to thrive in card services, and why are they important?

To excel in Card Services, you need strong analytical skills, attention to detail, and a solid understanding of financial products and payment processing systems, often supported by a background in banking or finance. Familiarity with card management platforms, fraud detection tools, and customer relationship management (CRM) software is typically required. Exceptional communication, problem-solving abilities, and a commitment to customer service set top performers apart. These skills are crucial for ensuring secure transactions, quick resolution of account issues, and a positive customer experience in a highly regulated environment.

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Card Services jobs near you
Infographic showing various Card Services job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $50,655 per year, or $24.4 per hour.

Card Services Specialist

Kalamazoo, MI • Hybrid

Arbor Financial Credit Union
Commercial Banking • 51 - 200 employees
Learn more about Arbor Financial Credit Unionexternal

$17.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Description

Card Services Specialist Benefit Highlights

  • Hybrid work schedule
  • Paid vacation, personal, sick, holiday, volunteer & birthday time off
  • 401(k) with 6% match and 4% profit-sharing contribution
  • Top-notch health insurance, dental, and vision
  • HSA, Flexible spending plans, life insurance, and short-term/long-term disability coverage
  • Employee Assistance Program to prioritize your wellbeing
  • Loan and mortgage discounts + higher rates for savings products

Starting Wage: $17.25/Hour, based on experience


Location: Kalamazoo, MI

About The Role

Join our team as a Card Services Specialist, where you'll play a key role in supporting debit and credit card programs, resolving card-related issues, and assisting members with confidence and care. This position is ideal for someone who enjoys problem-solving, working with financial systems, and delivering exceptional service while protecting sensitive member information.


Where You're Headed

Start your journey at Arbor as a Card Services Specialist and grow right where you are - Card Services Specialist II and III growth track promotions possible (with a pay increase).  With advancement opportunities and access to internal openings in departments like lending, marketing, IT, HR, and finance, your future is full of possibility.


What You'll Do

  • Process credit card payment exceptions and review activity reports 
  • Research and resolve card-related issues and payment exceptions 
  • Assist members and staff with card service inquiries 
  • Monitor and respond to fraud, lost/stolen cards, and account abuse 
  • Process balance transfers, returns, check requests, and account closures
  • Maintain accurate records and protect confidential information
  • Support department operations and ensure policy compliance

Is This You?

  • High School Diploma or equivalent
  • Financial services industry experience
  • Strong computer and application skills 
  • Strong oral and written communication skills 
  • Ability to successfully organize, prioritize, and manage multiple responsibilities
  • Team player with a positive attitude and flexibility
  • Professionalism in conduct, communication, and appearance 
  • Ability to be bonded
  • Preferred But Not Required: College degree, service/sales experience, and previous experience in a similar or related role.

Why Join Arbor?

For over 90 years, Arbor Financial Credit Union has helped members and employees thrive. We've built a workplace grounded in our core values: Work Together, Do the Right Thing, Be Creative, and Have Fun. Here, you'll enjoy meaningful work, growth opportunities, caring teams, and great benefits. Visit our website to discover what makes us exceptional and apply in minutes: www.arborfcu.org/careers.

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