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Card Services Jobs (NOW HIRING)

Alpine Bank

Card Services Specialist

Grand Junction, CO · On-site

$18 - $23/hr

General Purpose The Card Services Specialist works within Alpine Bank's Card Services, working with debit cards, credit cards, Automatic Teller Machines (ATMs), Instant Issue Debit Cards, Digital ...

metrocu

Card Services Specialist

Chelsea, MA · Hybrid

Position Summary The Card Services Specialist plays a critical role in delivering a seamless, accurate, and secure experience for members across all credit, debit, and ATM/ITM operations. This ...

Origin Bank

Card Services Specialist I

Ruston, LA · On-site

Responsible for day-to-day activities of Bank Card Services; answers phone calls from customers and co-workers to provide information and assistance accordingly; provides support to the Bank Card/ATM ...

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How much do card services jobs pay per hour?

As of May 31, 2026, the average hourly pay for card services in the United States is $24.35, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.96 per hour, depending on experience, location, and employer.

What is a Card Services job?

A Card Services job involves handling credit, debit, and prepaid card transactions, account maintenance, and customer support. Employees in this role assist customers with card activations, disputes, lost or stolen cards, and account inquiries. They may also work with fraud prevention teams to ensure secure transactions. Strong attention to detail and customer service skills are essential in this position.

What are the key skills and qualifications needed to thrive in the Card Services position, and why are they important?

To excel in Card Services, you need strong analytical skills, attention to detail, and a solid understanding of financial products and payment processing systems, often supported by a background in banking or finance. Familiarity with card management platforms, fraud detection tools, and customer relationship management (CRM) software is typically required. Exceptional communication, problem-solving abilities, and a commitment to customer service set top performers apart. These skills are crucial for ensuring secure transactions, quick resolution of account issues, and a positive customer experience in a highly regulated environment.

What are typical daily responsibilities for someone working in Card Services?

Professionals in Card Services typically handle tasks such as processing card applications, investigating and resolving disputed transactions, monitoring accounts for fraudulent activity, and assisting customers with card-related issues. They may also collaborate with fraud prevention teams, IT support, and other departments to ensure seamless service delivery. The role often involves balancing administrative work with direct customer interaction, requiring both technical accuracy and strong interpersonal skills. This dynamic environment offers the opportunity to develop expertise in payment technology and customer support while contributing to the integrity and security of financial services.
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Card Services jobs near you

Card Services Specialist

RAIZ FEDERAL CREDIT UNION

El Paso, TX

$15.60 - $23.40/hr

Full-time

Posted 8 days ago

Job description

Our Company

At Raiz FCU, we share a passion for knowledge and a pursuit of growth. Grounded in our El Paso heritage as previously Teachers Federal Credit Union, since 1936 we are growing to help our community move into the future. We are inspired people, invested in you.  At Raiz, we guide our members to focus on what could be and help them get there. This new path inspires us to look ahead and the lead the way with passion.

Job Overview

This position reports to the manager of Card Services. This role is responsible for providing support to members and team members with debit card and credit card services, including ordering replacement cards and rush cards, and placing travel notes or making and checking disputes. Our Card Services team is passionate about serving our members by providing accurate, secure, and modern payment solutions. You will be an empowering mentor that will be:

  • A trusted expert
  • A natural communicator
  • A champion for our members and the community
  • A guide through the moments that matter the most to our members

Position Details: 

Hourly, Full-Time 

Schedule: Monday thru Friday, occasional Saturdays  

1241 Pullman, El Paso, TX 79936

Pay Range:  

$15.60-$23.40

Skills and Experience

  • Education - High school diploma or equivalent, additional business training or experience in a technical field helpful.
  • Minimum of 1 year experience in the financial services industry.
  • Strong interpersonal, public relations and phone skills
  • Strong organizational, time management and analytical skills
  • Willingness to assist others with empathy and efficiency
  • Ability to multitask and manage multiple projects
  • Ability to operate related computer applications to include Microsoft Word, Excel, Outlook, and platforms for virtual meetings/trainings
  • Should be result driven, motivated and dedicated to accomplishing departmental goals.
  • Professional appearance, dress, and attitude. 

Role Description and Essential Duties

  • Answer incoming member and team member phone calls and emails in a professional and courteous manner. Responsible for establishing and maintaining effective communication, coordination and working relations with credit union personnel and vendors.
  • Responsible for supporting member and team members with debit and credit card services which include day-to-day functions and the effective and timely performance of assigned functions. These responsibilities include but are not limited to the following:
    • Card production to include new, renewal, replacement, cancellation and expedited cards for both credit and/or debit.
    • Retrieve and work daily debit and credit reports.
    • Complete card maintenance for debit and credit programs.
    • Maintenance of compromised cards on system(s), to include core and card processor.
    • Carry out dispute resolution process by reviewing daily reports and managing monetary adjustments for card disputes filed by members due to errors or fraud.
    • Prepares and submits daily settlements and network balancing duties.
    • Responsible for accurately posting and settling of daily exceptions.
    • Prepares and sends notifications to members of any digital enrollments.
  • Establishes and maintains professional relationships with members, colleagues, and business contacts. Effectively communicates, coordinates, and resolves issues, discrepancies, and updates. Maintains member confidentiality by exercising sensitivity toward the nature of the issue associated with member and non-member information. Participates in product development of payments, attends or conducts training on card programs, and participates in projects as needed.
  • Follow the policies and procedures of Raiz FCU exercising competency, courtesy and concern for the development of the credit union.
  • Complies with all Bank Secrecy Act (BSA) rules and regulations, in addition to Customer Identification Program (CIP). Attends required annual BSA training and required compliance training.
  • Assist with all other duties as assigned or identified.

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