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Card Services Jobs (NOW HIRING)

Metro Credit Union

Card Services Specialist

Chelsea, MA · On-site

$150/day

Position Summary The Card Services Specialist plays a critical role in delivering a seamless, accurate, and secure experience for members across all credit, debit, and ATM/ITM operations. This ...

metrocu

Card Services Specialist

Chelsea, MA

Position Summary The Card Services Specialist plays a critical role in delivering a seamless, accurate, and secure experience for members across all credit, debit, and ATM/ITM operations. This ...

NuMark Credit Union

Card Services Specialist I

Joliet, IL · On-site

$23 - $26/hr

As a Card Services Specialist , you will play a key role in supporting NuMark Credit Union's card services and back-office operations. This position is responsible for assisting with debit and credit ...

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$16

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How much do card services jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for card services in the United States is $24.35, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.96 per hour, depending on experience, location, and employer.

What are typical daily responsibilities for someone working in Card Services?

Professionals in Card Services typically handle tasks such as processing card applications, investigating and resolving disputed transactions, monitoring accounts for fraudulent activity, and assisting customers with card-related issues. They may also collaborate with fraud prevention teams, IT support, and other departments to ensure seamless service delivery. The role often involves balancing administrative work with direct customer interaction, requiring both technical accuracy and strong interpersonal skills. This dynamic environment offers the opportunity to develop expertise in payment technology and customer support while contributing to the integrity and security of financial services.

What are the key skills and qualifications needed to thrive in the Card Services position, and why are they important?

To excel in Card Services, you need strong analytical skills, attention to detail, and a solid understanding of financial products and payment processing systems, often supported by a background in banking or finance. Familiarity with card management platforms, fraud detection tools, and customer relationship management (CRM) software is typically required. Exceptional communication, problem-solving abilities, and a commitment to customer service set top performers apart. These skills are crucial for ensuring secure transactions, quick resolution of account issues, and a positive customer experience in a highly regulated environment.

What is a Card Services job?

A Card Services job involves handling credit, debit, and prepaid card transactions, account maintenance, and customer support. Employees in this role assist customers with card activations, disputes, lost or stolen cards, and account inquiries. They may also work with fraud prevention teams to ensure secure transactions. Strong attention to detail and customer service skills are essential in this position.

More about Card Services jobs
What cities are hiring for Card Services jobs? Cities with the most Card Services job openings:
What are the most commonly searched types of Card Services jobs? The most popular types of Card Services jobs are:
What states have the most Card Services jobs? States with the most job openings for Card Services jobs include:
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Card Services jobs near you
Infographic showing various Card Services job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 18% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $50,655 per year, or $24.4 per hour.
Card Services Specialist

Card Services Specialist

Texans Credit Union

Richardson, TX

Other

Posted 27 days ago

Job description

Description

Position Purpose and Objectives

Under general supervision, this role supports cardholders and internal employees with basic inquiries, requests, and issue resolution related to debit cards, credit cards, ATM cards, and mobile wallet services.

This position is responsible for processing routine card service requests, assisting with dispute intake and tracking, and ensuring timely and accurate completion of operational tasks while delivering a high level of customer service.

The role is designed to build foundational knowledge of card services operations and will cross-train across key functions within the department.


Major Duties and Essential Functions

  • Embraces the core values of Texans CU including excellence, people, integrity, and collaboration.
  • Provide member service support to members and internal staff by responding to card-related inquiries via phone, email, and internal systems
  • Process routine card maintenance, including Card orders and replacements, Balance transfers (basic processing), and Authorized user updates
  • Assist with debit and credit card dispute intake: Collect and review required documentation, log cases into tracking systems, and escalate complex issues to senior team members
  • Monitor and update dispute tracking logs and vendor updates under guidance
  • Conduct basic research on card transactions to support member inquiries
  • Process daily reports and identify items requiring review or escalation
  • Assist with preparation and distribution of standard member communications (e.g., provisional credit letters)
  • Support mobile wallet activation and respond to general usage questions
  • Collaborate with internal departments and escalate issues when appropriate
  • Maintain accurate records in accordance with procedures and service level expectations
  • Cross-train within Card Services functions to build knowledge and capability
  • Assist with credit card audits and chargebacks as needed
  • Perform other duties as assigned

Positions directly supervised:

None


Grade 6

Requirements

Specific knowledge, skills, and abilities required for this position:

  • Basic proficiency in Microsoft Office (Outlook, Word, Excel)
  • Strong customer service orientation and communication skills
  • Ability to follow detailed procedures and ensure accuracy
  • Strong organizational and time management skills
  • Problem-solving skills with the ability to escalate appropriately
  • Ability to manage multiple tasks in a fast-paced environment
  • Willingness to learn card operations, fraud, and dispute processes
  • Ability to build professional relationships with members, peers, and vendors

Education:

High school diploma or GED.


Experience:

  • 1-3 years of customer service or financial institution experience preferred
  • Exposure to banking, call center, or card services operations preferred

Apply