ZipRecruiter

Log In

1

Debit Card Dispute Jobs (NOW HIRING)

PenFed Credit Union

Card Dispute Specialist

Omaha, NE · Hybrid

Accurately and efficiently review and process Credit, Debit, and ATM card transaction dispute ... claims/chargebacks. * Conduct reasonable and logical investigation to resolve card transation ...

next page

Showing results 1-20

People also search for

All JobsDebit Card Dispute Jobs

Debit Card Dispute information

See salary details

$14

$22

$30

How much do debit card dispute jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for debit card dispute in the United States is $22.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $22.12 per hour, depending on experience, location, and employer.

What is a Debit Card Dispute job?

A Debit Card Dispute job involves investigating and resolving customer disputes related to unauthorized or incorrect debit card transactions. Employees in this role review transaction details, gather necessary documentation, and follow banking regulations to determine the legitimacy of claims. They communicate with customers, merchants, and financial institutions to ensure fair outcomes. Accuracy, attention to detail, and knowledge of fraud prevention are essential skills for this position.

What are the key skills and qualifications needed to thrive in the Debit Card Dispute position, and why are they important?

To excel in a Debit Card Dispute role, you should have strong analytical abilities, attention to detail, knowledge of banking regulations, and prior experience in financial services or customer support. Familiarity with dispute processing software, core banking systems, and regulatory compliance tools such as Reg E is often required. Excellent communication, problem-solving, and empathy are vital soft skills to effectively assist customers and resolve sensitive issues. These skills are essential for accurately investigating disputes, ensuring regulatory compliance, and providing a positive customer experience.

What are the most common challenges faced in a Debit Card Dispute role?

Professionals in Debit Card Dispute positions often encounter challenges like managing high volumes of cases while maintaining accuracy under tight deadlines, dealing with complex or ambiguous transaction information, and consistently applying regulatory guidelines. The role also requires balancing the needs of customers—who may be frustrated or anxious about disputed transactions—while protecting the financial institution from potential fraud. Strong organization and multitasking skills help manage these demands, and ongoing training is typically provided to keep up with evolving industry requirements. Collaboration with compliance, fraud prevention, and customer service teams is common to ensure efficient resolution and adherence to policies.

More about Debit Card Dispute jobs
What cities are hiring for Debit Card Dispute jobs? Cities with the most Debit Card Dispute job openings:
What are the most commonly searched types of Debit Card Dispute jobs? The most popular types of Debit Card Dispute jobs are:
What states have the most Debit Card Dispute jobs? States with the most job openings for Debit Card Dispute jobs include:
What job categories do people searching Debit Card Dispute jobs look for? The top searched job categories for Debit Card Dispute jobs are:
Debit Card Dispute jobs near you
Infographic showing various Debit Card Dispute job openings in the United States as of May 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $46,823 per year, or $22.5 per hour.
Card Dispute Specialist

Card Dispute Specialist

PenFed Credit Union

Omaha, NE • Hybrid

Full-time

Posted 4 days ago

PenFed Credit Union rating

7.1

Company rating: 7.1 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Overview

PenFed is hiring a (Hybrid) Card Dispute Specialist at our Omaha, Nebraska location. The incumbent must be proficient with the efficient review and accurate processing of credit, debit and ATM card transaction disputes and pre-arbitration chargebacks.   They must also be proficient with working in PenFed’s case management CRM (Salesforce) and Fiserv’s First Disputes, EASE and STAR Station exception case management applications.  The incumbent will maintain a daily card transaction dispute case log while performing other duties as assigned.  Other duties will include but are not limited to getting a second opinion on complex and/or high dollar dispute cases, provide coverage for coworkers who are out of the office as well as assisting with card dispute case inquiries and escalations.


Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. 

  • Accurately and efficiently review and process Credit, Debit, and ATM card transaction dispute claims/chargebacks.
  • Conduct reasonable and logical investigation to resolve card transation dispute claims.
  • Meet or exceed departmental daily case resolution and case quality requirements.
  • Maintain a daily case log while meeting all Regulation E, Regulation Z and card/network scheme requirements and chargeback timelines.
  • Assist on the Card Dispute Assist line helping the MSR/BSR’s or Service and Support team with questions regarding existing or new card transaction dispute claims.
  • Maintain thorough knowledge of credit, debit, and PIN operating procedures, be up to date and proficient with Regulation E and Regulation Z as well as with internal PenFed policies.
  • Deliver high quality servicing to internal and external partners.
  • Notify Manager of any compliance gaps or processing errors. 

Qualifications

Equivalent combination of education and experience is considered.

  • High School Diploma or equivalent combination of education, training and experience, required.
  • Associate’s Degree, preferred
  • Minimum of two (2) years of direct and detailed knowledge of credit, debit, and ATM payment card operations with a focus on exception processing and case management. 
  • Minimum of two (2) years of direct work experience in a large card disputes or fraud chargeback operations department. 
  • Effective verbal, written, and interpersonal communication skills.
  • Skill in comprehending and analyzing data and identifying trends and drawing conclusions.   
  • Ability to make informed decisions. 
  • Ability to multitask in a fast-paced environment. 
  • Working knowledge of Microsoft Excel and Word.  
  • Team player who can work independently.
     

Supervisory Responsibility

This position will not have any direct reports. 

Licenses and Certifications

There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to alternate PenFed locations as needed.  

#LI-Hybrid

Qualifications:

Equivalent combination of education and experience is considered.

  • High School Diploma or equivalent combination of education, training and experience, required.
  • Associate’s Degree, preferred
  • Minimum of two (2) years of direct and detailed knowledge of credit, debit, and ATM payment card operations with a focus on exception processing and case management. 
  • Minimum of two (2) years of direct work experience in a large card disputes or fraud chargeback operations department. 
  • Effective verbal, written, and interpersonal communication skills.
  • Skill in comprehending and analyzing data and identifying trends and drawing conclusions.   
  • Ability to make informed decisions. 
  • Ability to multitask in a fast-paced environment. 
  • Working knowledge of Microsoft Excel and Word.  
  • Team player who can work independently.
     

Supervisory Responsibility

This position will not have any direct reports. 

Licenses and Certifications

There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to alternate PenFed locations as needed.  

#LI-Hybrid

Education:UNAVAILABLEEmployment Type: FULL_TIME

What PenFed Credit Union employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply