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Debit Card Dispute Jobs (NOW HIRING)

PenFed Credit Union

Card Dispute Specialist

Omaha, NE · Hybrid

$16.82 - $25.12/hr

Accurately and efficiently review and process Credit, Debit, and ATM card transaction dispute ... claims/chargebacks. * Conduct reasonable and logical investigation to resolve card transation ...

Canvas

Card Dispute Representative

Lone Tree, CO · On-site

$22.49 - $28.11/hr

What you'll do The Card Dispute Representative is responsible for ensuring the financial well-being ... Maintain general ledgers associated with the debit and credit card adjustments. * Strive for full ...

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How much do debit card dispute jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for debit card dispute in the United States is $22.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $22.12 per hour, depending on experience, location, and employer.

What is a Debit Card Dispute job?

A Debit Card Dispute job involves investigating and resolving customer disputes related to unauthorized or incorrect debit card transactions. Employees in this role review transaction details, gather necessary documentation, and follow banking regulations to determine the legitimacy of claims. They communicate with customers, merchants, and financial institutions to ensure fair outcomes. Accuracy, attention to detail, and knowledge of fraud prevention are essential skills for this position.

What is a card dispute job description?

A debit card dispute job involves investigating and resolving unauthorized or incorrect transactions on customer accounts. Employees in this role review transaction details, communicate with cardholders and merchants, and use banking software to process disputes and ensure accurate account activity. Strong attention to detail and knowledge of banking regulations are essential skills for this position.

Can I make disputes on a debit card?

A debit card dispute involves reporting unauthorized or incorrect transactions to your bank or card issuer. The issuer will investigate the claim, and if valid, may reverse the transaction or issue a refund. This process often requires providing supporting documentation and following the bank's dispute procedures.

How likely are you to win a debit card dispute?

As a debit card dispute specialist, your success depends on the evidence provided and the bank's policies. Generally, disputes are resolved in favor of the customer if there is clear proof of unauthorized or fraudulent transactions, but outcomes vary case by case. Familiarity with banking regulations and dispute procedures can improve your effectiveness in handling such cases.

What are the key skills and qualifications needed to thrive in the Debit Card Dispute position, and why are they important?

To excel in a Debit Card Dispute role, you should have strong analytical abilities, attention to detail, knowledge of banking regulations, and prior experience in financial services or customer support. Familiarity with dispute processing software, core banking systems, and regulatory compliance tools such as Reg E is often required. Excellent communication, problem-solving, and empathy are vital soft skills to effectively assist customers and resolve sensitive issues. These skills are essential for accurately investigating disputes, ensuring regulatory compliance, and providing a positive customer experience.

What jobs involve conflict resolution?

Jobs that involve conflict resolution include roles such as customer service representatives, mediators, human resources specialists, and dispute resolution officers. These positions require strong communication, negotiation skills, and often certification or training in conflict management. They are common in industries like finance, legal, healthcare, and social services.

What are the most common challenges faced in a Debit Card Dispute role?

Professionals in Debit Card Dispute positions often encounter challenges like managing high volumes of cases while maintaining accuracy under tight deadlines, dealing with complex or ambiguous transaction information, and consistently applying regulatory guidelines. The role also requires balancing the needs of customers—who may be frustrated or anxious about disputed transactions—while protecting the financial institution from potential fraud. Strong organization and multitasking skills help manage these demands, and ongoing training is typically provided to keep up with evolving industry requirements. Collaboration with compliance, fraud prevention, and customer service teams is common to ensure efficient resolution and adherence to policies.

More about Debit Card Dispute jobs
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Debit Card Dispute jobs near you
Infographic showing various Debit Card Dispute job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 18% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $46,823 per year, or $22.5 per hour.
Debit Card Dispute Specialist - Remote

Debit Card Dispute Specialist - Remote

First American Bank

Melrose Park, IL • On-site

$24.04 - $26.92/hr

Full-time

Posted 17 days ago

Job description

First American Bank was founded in Chicago, and over the years has expanded throughout Wisconsin and Florida. As the largest privately held bank in Illinois, we now have over 60 locations and assets of $8+ billion. We are a community bank at heart with international expertise, traditional values, and a forward-looking philosophy. Our employees have the experience and vision to meet the needs of savers, borrowers, and businesses in the 21st century. First American Bank can offer employees a level of visibility, career growth, and stability that is difficult to find in many larger corporations.

The Debit Card Dispute Specialist hourly (non-exempt) position investigates and resolves debit card and Zelle disputes by researching and monitoring cases to ensure Regulation E compliance, reviewing chargeback statuses, and handling unposted cardholder items. Additionally, this position monitors a variety of reports and performs general research tasks related to debit card operations.

DUTIES & RESPONSIBILITES

  • Investigate and resolve debit card disputes by researching and monitoring cases while ensuring Regulation E compliance is met. Review reports for chargeback statuses. Research cardholder unposted items and prepare checks as needed.

  • Comply with REG E, MasterCard rules, Network rules, and internal policies and procedures.

  • Process Zelle dispute claims. Ensure claims are processed according to all policies, procedures, and regulatory requirements.

  • Prepare the MasterCard Billing Reports (MCB). 

  • Prepare end-of-the-month status reports.

  • Monitor the Account Data Compromise alerts. Warm cards that were reissued due to the alerts.

  • Perform general research tasks related to debit card operations as needed.

  • Conduct and complete additional assignments/projects as designated by management. 

QUALIFICATIONS

  • High school diploma or equivalent required.
  • Minimum one year of experience in banking or bank-related field required.
  • Previous experience in debit/credit card operations and balancing/account reconciliation preferred.
  • Must be professional, comfortable speaking with external and internal contacts with a demonstrated ability to tailor the message appropriately to the audience and situation effectively.
  • Demonstrated ability to convey thoughts and ideas effectively and succinctly via written formats, including emails, letters, and electronic platforms. Maintain professional standards relating to spelling and grammar.
  • Maintain credibility through professional demeanor, appearance, and presence by modeling standards appropriate to our environment and industry.
  • Maintain good working relationships with internal partners by exhibiting exemplary interpersonal skills, adopting a constructive, solutions-focused approach.
  • Use sound professional judgment to balance the interests of the organization and customer, understanding and using available resources to mitigate risks.
  • Proficiency with Microsoft 365 products and applications, including the ability to effectively prepare or review documents, procedures, and reports.
  • Demonstrated ability to learn new systems and applications, as well as the ability to understand, adapt and adjust responsibilities/workflows as a result of system upgrades.
  • Occasional travel to other First American Bank locations, Bank functions, and training facilities may be required.
  • Typical schedule is Monday through Friday 8:00 a.m. to 5:00 p.m. Additional hours may be required depending upon business need.
  • Punctuality is required to maintain First American Bank’s customer service standards.

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