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Overnight Debit Card Dispute Jobs (NOW HIRING)

Canvas

Card Dispute Representative

Lone Tree, CO · On-site

$22.49 - $28.11/hr

What you'll do The Card Dispute Representative is responsible for ensuring the financial well-being ... Maintain general ledgers associated with the debit and credit card adjustments. * Strive for full ...

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Overnight Debit Card Dispute information

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How much do overnight debit card dispute jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for overnight debit card dispute in the United States is $22.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $22.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Overnight Debit Card Dispute Specialist, and why are they important?

To thrive as an Overnight Debit Card Dispute Specialist, you need a strong understanding of banking regulations, fraud detection, and transaction analysis, often supported by experience in financial services or a related field. Familiarity with dispute processing systems, case management software, and card network rules (such as Visa or Mastercard) is typically required. Attention to detail, problem-solving abilities, and effective communication are vital soft skills for investigating issues and assisting customers. These skills ensure accurate and timely resolution of disputes, minimize financial loss, and maintain customer trust during critical overnight hours.

What are some common challenges faced by Overnight Debit Card Dispute specialists, and how can they be managed?

Overnight Debit Card Dispute specialists often handle time-sensitive cases and must investigate and resolve issues while most of the organization is offline. This can present challenges such as limited immediate support from other departments and the need to follow strict regulatory timelines. Success in this role relies on strong attention to detail, effective documentation, and the ability to work independently. Building clear communication channels with daytime teams and utilizing comprehensive knowledge bases can help manage these challenges efficiently.

What does an Overnight Debit Card Dispute specialist do?

An Overnight Debit Card Dispute specialist handles customer claims and disputes related to unauthorized or incorrect debit card transactions that occur outside of regular business hours. They review transaction details, gather necessary documentation, and investigate claims to determine their validity. Their responsibilities also include communicating with customers, banks, and merchants to resolve issues efficiently and in compliance with banking regulations. By working overnight, they ensure that potential fraud or errors are addressed promptly, helping to protect both the customer and the bank from financial loss.
What cities are hiring for Overnight Debit Card Dispute jobs? Cities with the most Overnight Debit Card Dispute job openings:
What are the most commonly searched types of Debit Card Dispute jobs? The most popular types of Debit Card Dispute jobs are:
What states have the most Overnight Debit Card Dispute jobs? States with the most job openings for Overnight Debit Card Dispute jobs include:
Overnight Debit Card Dispute jobs near you
Infographic showing various Overnight Debit Card Dispute job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 18% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $46,823 per year, or $22.5 per hour.
Card Dispute Representative

Card Dispute Representative

Canvas

Lone Tree, CO • On-site

$22.49 - $28.11/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Job description

We're Canvas Credit Union
We're passionate about transforming financial services. Our members, families, and the communities we call home motivate everything we do. As part of the credit union movement, we believe in providing our members with education, support, and guidance to build strong financial futures.
Canvas "It's About More" Video - YouTube (Click here - or, visit https://www.youtube.com/watch?v=z8WAm_TDRdk )
Why Canvas?
At Canvas, we're dedicated to transforming financial services from the inside out. Our culture is a top priority and second to none. We strive to balance hard work and high achievement with a fun, supportive environment.
At Canvas, there are 5 behaviors we live by each day that will continue to help us be known for our heart and our people:
What you'll do
The Card Dispute Representative is responsible for ensuring the financial well-being of Canvas members by protecting their financial safety and security. The position professionally assists internal team members and external credit union members with researching and processing complex fraudulent Debit and Credit Card Disputes following Regulation E and Z. They collaborate with team members to ensure Card Disputes are completed timely and accurately for all cases filed within the department. They are responsible for providing superior service to internal and external members and promoting member relationships that exceed expectations.
Essential Duties/Responsibilities
  • Take inbound calls to assist internal team members and external credit union members with researching, processing, and resolving complex Credit and Debit Card Disputes by applying Reg E, Reg Z, and Card Network Rules.
  • Make outbound calls to members to understand member's Card Dispute situation, request additional documentation from members when required, and complete dispute forms if necessary.
  • Submit completed Fraud/Other Card Dispute forms to the card processor accurately and timely.
  • Review chargeback and arbitration documents pertaining to card fraud cases in a timely and accurate manner and if required, contact the cardholder.
  • Act as a liaison with Card Processor vendors regarding Card Dispute resolution and chargebacks.
  • Make independent judgments and post transactions regarding member accounts with a focus on elimination of errors, adhering to legal and regulatory restrictions and credit union policies and procedures.
  • Maintain general ledgers associated with the debit and credit card adjustments.
  • Strive for full recovery of Fraud Disputes in a timely manner.
  • Assist on special projects related to card fraud.
  • Consistently meet department quality, service and production standards that promote member satisfaction, retention and expansion.
  • Exhibit support for the organization's goals, values, initiatives and cost control.
  • Comply with Bank Secrecy Act (BSA) and other compliance requests and requirements.
  • Follow all safety and security guidelines to properly safeguard member and organization assets.
  • Maintain up-to-date and accurate filing system.
  • Embrace ongoing education and learn/apply new skills and software applications.
  • Regular attendance and punctuality are essential functions of the job
  • Perform other job duties as assigned.

Job Qualifications
Knowledge, Skill and Ability:
  • Bilingual verbal and written communication skills in both English and Spanish is a plus.
  • Thorough understanding of the card payment ecosystem and how Regulation E, Regulation Z, Regulation CC, and Card Network rules apply to Card Disputes.
  • Ability to handle difficult conversations with members about fraud and cards.
  • Professional, courteous, and effective verbal and written communication skills.
  • Strong relationship building, customer service and teamwork skills.
  • Excellent attention to detail, problem solving and decision-making skills.
  • Efficient organizational and time management skills with ability to work independently and manage multiple priorities with tight deadlines.
  • Proficient in MS Office (Outlook, Excel, Word and PowerPoint).
  • Ability to maintain confidence.
  • Pre-employment background review (components include criminal, employment, address, social security number, motor vehicle record, global sanctions, and sex offender).

Education or Formal Training: High school diploma or GED
Experience: Minimum of two years of experience in a similar position at a financial institution, preferably in a credit union environment.
For Current Canvas Employees: To be considered, you must be meeting performance expectations, consistently demonstrating HEART behaviors, and must submit an up-to-date resume or update your Work History profile with your current responsibilities and accomplishments.
This position has a starting pay range of $22.49-$28.11/hourly, and final pay rate will be determined based on experience, education, skills, and internal equity factors. Canvas benefits include:
  • Medical/Dental/Vision Insurance
  • Paid Vacation
  • Paid Sick Time
  • Paid Holidays
  • Paid Wellness Day
  • Paid Volunteer Time
  • Flexible Spending Account
  • Health Savings Account
  • World Class 401(k) Plan
  • Tuition Reimbursement
  • Rate Discounts on Qualifying Loans
  • May be eligible for incentives or discretionary bonus based on results

Working Environment/Physical Activities
High volume, fast-paced, dynamic office environment with some travel. Must be able to attend meetings and events outside of regular business hours. The job routinely uses standard office equipment such as computers, phones, printers, copiers, fax machines and filing cabinets. The position requires manual dexterity, the ability to lift files and open filing cabinets. The position requires bending, stooping, or standing as necessary.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Applications for this position will be accepted through July 15, 2026. For consideration, applications must be received by 5:00 PM MST on July 15, 2026.
#LI-Hybrid
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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