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Overnight Debit Card Dispute Jobs (NOW HIRING)

PenFed Credit Union

Card Dispute Specialist

Omaha, NE · Hybrid

$16.82 - $28.92/hr

Accurately and efficiently review and process Credit, Debit, and ATM card transaction dispute ... claims/chargebacks * Conduct reasonable and logical investigation to resolve card transation ...

Heartland Bank and Trust Company

$21.49 - $24.54/hr

Provide clear and concise debit dispute decisions within established guidelines. * Complete ... Monitor daily card order transmissions for errors and enter rush cards into CPI system. Other ...

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Overnight Debit Card Dispute information

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How much do overnight debit card dispute jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for overnight debit card dispute in the United States is $22.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $22.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an overnight debit card dispute specialist?

To thrive as an Overnight Debit Card Dispute Specialist, you need a strong understanding of banking regulations, fraud detection, and transaction analysis, often supported by experience in financial services or a related field. Familiarity with dispute processing systems, case management software, and card network rules (such as Visa or Mastercard) is typically required. Attention to detail, problem-solving abilities, and effective communication are vital soft skills for investigating issues and assisting customers. These skills ensure accurate and timely resolution of disputes, minimize financial loss, and maintain customer trust during critical overnight hours.

What are some common challenges faced by overnight debit card dispute specialists, and how can they be managed?

Overnight Debit Card Dispute specialists often handle time-sensitive cases and must investigate and resolve issues while most of the organization is offline. This can present challenges such as limited immediate support from other departments and the need to follow strict regulatory timelines. Success in this role relies on strong attention to detail, effective documentation, and the ability to work independently. Building clear communication channels with daytime teams and utilizing comprehensive knowledge bases can help manage these challenges efficiently.

What does an overnight debit card dispute specialist do?

An Overnight Debit Card Dispute specialist handles customer claims and disputes related to unauthorized or incorrect debit card transactions that occur outside of regular business hours. They review transaction details, gather necessary documentation, and investigate claims to determine their validity. Their responsibilities also include communicating with customers, banks, and merchants to resolve issues efficiently and in compliance with banking regulations. By working overnight, they ensure that potential fraud or errors are addressed promptly, helping to protect both the customer and the bank from financial loss.
What cities are hiring for Overnight Debit Card Dispute jobs? Cities with the most Overnight Debit Card Dispute job openings:
What are the most commonly searched types of Debit Card Dispute jobs? The most popular types of Debit Card Dispute jobs are:
What states have the most Overnight Debit Card Dispute jobs? States with the most job openings for Overnight Debit Card Dispute jobs include:
Overnight Debit Card Dispute jobs near you
Infographic showing various Overnight Debit Card Dispute job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 18% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $46,823 per year, or $22.5 per hour.

Debit Card Dispute Associate

landmarkcu

Brookfield, WI • On-site

Full-time

Posted 13 days ago

Job description

At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our culture of inclusion and collaboration enables us to support our members’ financial wellbeing, positively impact the communities we serve, and help our associates grow their careers. Bring your authentic self to work as part of an organization where you’ll feel valued for your unique qualities, are enabled to reach your full potential, and are recognized for your contributions to our success. We strive to ensure you feel empowered to grow and succeed, while also feeling valued and taken care of, as we all do our part to put people first. We invite you to learn more about this and other opportunities at Landmark Credit Union.
 
NATURE AND SCOPE
Reports to the Manager, Debit Disputes. Reviews and processes debit card disputes in accordance with REG E and Visa chargeback rights. Assists in fraud detection and mitigation in other delivery channels including, but not limited to, point of sale and e-commerce. Reviews and analyzes accounts and customer situations that may require specialized resolution.
 
REQUIREMENTS
1. High school diploma or equivalent, and a minimum one year financial industry experience with managing REG E claims and the chargeback process required.
2. Experience or ability to gain proficiency in all programs and systems used for this job.
3. Proficiency in dealing with customer issues in both a routine and complex environment.
4. Must have the ability to use independent judgment and discretion in various situations while maintaining a high degree of confidentiality.
5. Excellent verbal and written communication skills, problem solving skills, organizational skills and the ability to work independently.
6. Must develop a thorough understanding of company policies and procedures as they relate to this position. Must comply with all company policies and procedures and all job-related state and federal laws and regulations.
 
PRINCIPAL ACCOUNTABILITIES
1. Processes daily debit card claims to ensure compliance. Determines if claim is authorized or unauthorized and responds appropriately.
2. Works with merchants, branch staff and/or members to gather information as needed to make determinations on disputes.
3. Contacts cardholders to verify if transactions are valid. Responds to all calls, emails, and other correspondence to answer questions and resolve issues with disputes.
4. Drafts and sends notice to member indicating a provisional credit applied to their account while the dispute investigation takes place.
5. Tracks fraudulent transactions through fraud management system, and includes involved dollar amounts to show how much fraud was exposed, lost and/or prevented.
6. Conducts external research to ensure truthfulness of dispute claims, when needed.
7. Performs other duties as assigned.
 
EEO/Veterans/Disabled

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