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Manager Debit Card Dispute Jobs (NOW HIRING)

landmarkcu

Debit Card Dispute Associate

Brookfield, WI · On-site

NATURE AND SCOPE Reports to the Manager, Debit Disputes. Reviews and processes debit card disputes ... dispute investigation takes place. 5. Tracks fraudulent transactions through fraud management ...

PenFed Credit Union

Card Dispute Specialist

Omaha, NE · Hybrid

$16.82 - $28.92/hr

The incumbent will maintain a daily card transaction dispute case log while performing other duties ... debit, and ATM payment card operations with a focus on exception processing and case management.

Canvas

Card Dispute Representative

Lone Tree, CO · On-site

$22.49 - $28.11/hr

Maintain general ledgers associated with the debit and credit card adjustments. * Strive for full ... Efficient organizational and time management skills with ability to work independently and manage ...

Camdennational

Payment Dispute Specialist

Bangor, ME · On-site

Utilize dispute management, card processing, and fraud monitoring systems to accurately manage ... Experience with debit card dispute processing systems and chargeback platforms * Prior experience ...

Camdennational

Payment Dispute Specialist

Auburn, ME · On-site

Utilize dispute management, card processing, and fraud monitoring systems to accurately manage ... Experience with debit card dispute processing systems and chargeback platforms * Prior experience ...

Camdennational

Payment Dispute Specialist

Portland, ME · On-site

Utilize dispute management, card processing, and fraud monitoring systems to accurately manage ... Experience with debit card dispute processing systems and chargeback platforms * Prior experience ...

Camdennational

Payment Dispute Specialist

Berlin, NH

Utilize dispute management, card processing, and fraud monitoring systems to accurately manage ... Experience with debit card dispute processing systems and chargeback platforms * Prior experience ...

Camdennational

Payment Dispute Specialist

Camden, ME · On-site

Utilize dispute management, card processing, and fraud monitoring systems to accurately manage ... Experience with debit card dispute processing systems and chargeback platforms * Prior experience ...

Camdennational

Payment Dispute Specialist

Gardiner, ME · On-site

Utilize dispute management, card processing, and fraud monitoring systems to accurately manage ... Experience with debit card dispute processing systems and chargeback platforms * Prior experience ...

Remitly

$176 - $220/hr

Principal Product Manager, Debit CardSkip to main content#Principal Product Manager, Debit Card page is loaded## Principal Product Manager, Debit CardApplylocations: Arlington Virginia, United ...

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Manager Debit Card Dispute information

What is the difference between Manager Debit Card Dispute vs Debit Card Dispute Specialist?

AspectManager Debit Card DisputeDebit Card Dispute Specialist
CredentialsRelevant banking or financial certifications, managerial experienceFinancial certifications, customer service skills
Work EnvironmentBank branches, financial institutions, team managementCall centers, customer support centers, banking institutions
Employer & IndustryBanks, credit unions, financial service providersBanks, credit card companies, financial institutions
Search & Comparison IntentUnderstanding managerial roles in dispute resolutionLearning about dispute resolution specialists' responsibilities

The main difference between a Manager Debit Card Dispute and a Debit Card Dispute Specialist lies in their roles and responsibilities. Managers oversee dispute processes, handle escalations, and manage teams, often requiring managerial experience and certifications. Dispute specialists focus on resolving individual disputes, customer interactions, and processing claims. Both roles are essential in banking and financial services, but they differ in scope and level of responsibility.

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Manager Debit Card Dispute jobs near you

Debit Card Dispute Associate

Landmark Credit Union

Brookfield, WI • On-site

Full-time

Re-posted 4 days ago

Landmark Credit Union rating

9.0

Company rating: 9.0 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our culture of inclusion and collaboration enables us to support our members' financial wellbeing, positively impact the communities we serve, and help our associates grow their careers. Bring your authentic self to work as part of an organization where you'll feel valued for your unique qualities, are enabled to reach your full potential, and are recognized for your contributions to our success. We strive to ensure you feel empowered to grow and succeed, while also feeling valued and taken care of, as we all do our part to put people first. We invite you to learn more about this and other opportunities at Landmark Credit Union.
NATURE AND SCOPE
Reports to the Manager, Debit Disputes. Reviews and processes debit card disputes in accordance with REG E and Visa chargeback rights. Assists in fraud detection and mitigation in other delivery channels including, but not limited to, point of sale and e-commerce. Reviews and analyzes accounts and customer situations that may require specialized resolution.
REQUIREMENTS
1. High school diploma or equivalent, and a minimum one year financial industry experience required. Experience with REG E claims and the chargeback process preferred.
2. Experience or ability to gain proficiency in all programs and systems used for this job.
3. Proficiency in dealing with customer issues in both a routine and complex environment.
4. Must have the ability to use independent judgment and discretion in various situations while maintaining a high degree of confidentiality.
5. Excellent verbal and written communication skills, problem solving skills, organizational skills and the ability to work independently.
6. Must develop a thorough understanding of company policies and procedures as they relate to this position. Must comply with all company policies and procedures and all job-related state and federal laws and regulations.
PRINCIPAL ACCOUNTABILITIES
1. Processes daily debit card claims to ensure compliance. Determines if claim is authorized or unauthorized and responds appropriately.
2. Works with merchants, branch staff and/or members to gather information as needed to make determinations on disputes.
3. Contacts cardholders to verify if transactions are valid. Responds to all calls, emails, and other correspondence to answer questions and resolve issues with disputes.
4. Drafts and sends notice to member indicating a provisional credit applied to their account while the dispute investigation takes place.
5. Tracks fraudulent transactions through fraud management system, and includes involved dollar amounts to show how much fraud was exposed, lost and/or prevented.
6. Conducts external research to ensure truthfulness of dispute claims, when needed.
7. Performs other duties as assigned.
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