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Manager Debit Card Dispute Jobs (NOW HIRING)

PenFed Credit Union

Card Dispute Specialist

Omaha, NE · Hybrid

$16.82 - $25.12/hr

Overview PenFed is hiring a (Hybrid) Card Dispute Specialist at our Omaha, Nebraska location. The ... debit, and ATM payment card operations with a focus on exception processing and case management.

Canvas

Card Dispute Representative

Lone Tree, CO · On-site

$22.49 - $28.11/hr

Maintain general ledgers associated with the debit and credit card adjustments. * Strive for full ... Efficient organizational and time management skills with ability to work independently and manage ...

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Manager Debit Card Dispute information

What is the difference between Manager Debit Card Dispute vs Debit Card Dispute Specialist?

AspectManager Debit Card DisputeDebit Card Dispute Specialist
CredentialsRelevant banking or financial certifications, managerial experienceFinancial certifications, customer service skills
Work EnvironmentBank branches, financial institutions, team managementCall centers, customer support centers, banking institutions
Employer & IndustryBanks, credit unions, financial service providersBanks, credit card companies, financial institutions
Search & Comparison IntentUnderstanding managerial roles in dispute resolutionLearning about dispute resolution specialists' responsibilities

The main difference between a Manager Debit Card Dispute and a Debit Card Dispute Specialist lies in their roles and responsibilities. Managers oversee dispute processes, handle escalations, and manage teams, often requiring managerial experience and certifications. Dispute specialists focus on resolving individual disputes, customer interactions, and processing claims. Both roles are essential in banking and financial services, but they differ in scope and level of responsibility.

What cities are hiring for Manager Debit Card Dispute jobs? Cities with the most Manager Debit Card Dispute job openings:
What are the most commonly searched types of Debit Card Dispute jobs? The most popular types of Debit Card Dispute jobs are:
What states have the most Manager Debit Card Dispute jobs? States with the most job openings for Manager Debit Card Dispute jobs include:
Manager Debit Card Dispute jobs near you
Debit Card Dispute Specialist

Debit Card Dispute Specialist

First American Bank

Melrose Park, IL • On-site

$26.92/hr

Other

Posted 7 days ago

Job description


Debit Card Dispute Specialist
Org Structure : Job Posting Location
Melrose Park, IL - 2001 Mannheim Rd
Category
Operations
Type
Regular Full-Time
Minimum Pay
USD $24.04/Hr.
Maximum Pay
USD $26.92/Hr.
# of Openings
1
Work Arrangement
Fully Remote
Job Description

First American Bank was founded in Chicago, and over the years has expanded throughout Wisconsin and Florida. As the largest privately held bank in Illinois, we now have over 60 locations and assets of $8+ billion. We are a community bank at heart with international expertise, traditional values, and a forward-looking philosophy. Our employees have the experience and vision to meet the needs of savers, borrowers, and businesses in the 21st century. First American Bank can offer employees a level of visibility, career growth, and stability that is difficult to find in many larger corporations.

The Debit Card Dispute Specialist hourly (non-exempt) position investigates and resolves debit card and Zelle disputes by researching and monitoring cases to ensure Regulation E compliance, reviewing chargeback statuses, and handling unposted cardholder items. Additionally, this position monitors a variety of reports and performs general research tasks related to debit card operations.

DUTIES & RESPONSIBILITES

    Investigate and resolve debit card disputes by researching and monitoring cases while ensuring Regulation E compliance is met. Review reports for chargeback statuses. Research cardholder unposted items and prepare checks as needed.

  • Comply with REG E, MasterCard rules, Network rules, and internal policies and procedures.

  • Process Zelle dispute claims. Ensure claims are processed according to all policies, procedures, and regulatory requirements.

  • Prepare the MasterCard Billing Reports (MCB).

  • Prepare end-of-the-month status reports.

  • Monitor the Account Data Compromise alerts. Warm cards that were reissued due to the alerts.

  • Perform general research tasks related to debit card operations as needed.

  • Conduct and complete additional assignments/projects as designated by management.

QUALIFICATIONS

  • High school diploma or equivalent required.
  • Minimum one year of experience in banking or bank-related field required.
  • Previous experience in debit/credit card operations and balancing/account reconciliation preferred.
  • Must be professional, comfortable speaking with external and internal contacts with a demonstrated ability to tailor the message appropriately to the audience and situation effectively.
  • Demonstrated ability to convey thoughts and ideas effectively and succinctly via written formats, including emails, letters, and electronic platforms. Maintain professional standards relating to spelling and grammar.
  • Maintain credibility through professional demeanor, appearance, and presence by modeling standards appropriate to our environment and industry.
  • Maintain good working relationships with internal partners by exhibiting exemplary interpersonal skills, adopting a constructive, solutions-focused approach.
  • Use sound professional judgment to balance the interests of the organization and customer, understanding and using available resources to mitigate risks.
  • Proficiency with Microsoft 365 products and applications, including the ability to effectively prepare or review documents, procedures, and reports.
  • Demonstrated ability to learn new systems and applications, as well as the ability to understand, adapt and adjust responsibilities/workflows as a result of system upgrades.
  • Occasional travel to other First American Bank locations, Bank functions, and training facilities may be required.
  • Typical schedule is Monday through Friday 8:00 a.m. to 5:00 p.m. Additional hours may be required depending upon business need.
  • Punctuality is required to maintain First American Bank's customer service standards.

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