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Debit Card Dispute Jobs in Texas (NOW HIRING)

Yoakum National Bank

Customer Care Center

San Antonio, TX

$14.50 - $19.50/hr

Identify customer needs and offer solutions to improve their banking experience Debit Card & ACH Dispute Management (High Priority Function) * Accept and initiate all Debit Card and ACH disputes in ...

TBK Bank, SSB

Senior Fraud Specialist

Dallas, TX · On-site

Serve as a back-up for ATM/Debit card dispute processing in accordance with MasterCard Operating Regulations and REG E. * Other operational duties as assigned. Experience & Education * High school ...

Triumph Financial

Senior Fraud Specialist

Dallas, TX · On-site

Serve as a back-up for ATM/Debit card dispute processing in accordance with MasterCard Operating Regulations and REG E. * Other operational duties as assigned. Experience & Education * High school ...

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Debit Card Dispute information

What is a debit card dispute?

A Debit Card Dispute job involves investigating and resolving customer disputes related to unauthorized or incorrect debit card transactions. Employees in this role review transaction details, gather necessary documentation, and follow banking regulations to determine the legitimacy of claims. They communicate with customers, merchants, and financial institutions to ensure fair outcomes. Accuracy, attention to detail, and knowledge of fraud prevention are essential skills for this position.

What are the key skills and qualifications needed to thrive in a debit card dispute role?

To excel in a Debit Card Dispute role, you should have strong analytical abilities, attention to detail, knowledge of banking regulations, and prior experience in financial services or customer support. Familiarity with dispute processing software, core banking systems, and regulatory compliance tools such as Reg E is often required. Excellent communication, problem-solving, and empathy are vital soft skills to effectively assist customers and resolve sensitive issues. These skills are essential for accurately investigating disputes, ensuring regulatory compliance, and providing a positive customer experience.

What are the most common challenges faced in a debit card dispute role?

Professionals in Debit Card Dispute positions often encounter challenges like managing high volumes of cases while maintaining accuracy under tight deadlines, dealing with complex or ambiguous transaction information, and consistently applying regulatory guidelines. The role also requires balancing the needs of customers—who may be frustrated or anxious about disputed transactions—while protecting the financial institution from potential fraud. Strong organization and multitasking skills help manage these demands, and ongoing training is typically provided to keep up with evolving industry requirements. Collaboration with compliance, fraud prevention, and customer service teams is common to ensure efficient resolution and adherence to policies.

How do disputes work with debit card disputes?

A debit card dispute involves a cardholder reporting unauthorized or incorrect transactions to their bank or financial institution. The bank investigates the claim, often requesting documentation from the cardholder, and may temporarily credit the account while resolving the issue. The process typically follows regulations such as the Electronic Fund Transfer Act and can take several weeks to complete.

What are the most commonly searched types of Debit Card Dispute jobs in Texas?

The most popular types of Debit Card Dispute jobs in Texas are:

What are popular job titles related to Debit Card Dispute jobs in Texas?

For Debit Card Dispute jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Debit Card Dispute jobs in Texas look for?

The top searched job categories for Debit Card Dispute jobs in Texas are:

What cities in Texas are hiring for Debit Card Dispute jobs?

Cities in Texas with the most Debit Card Dispute job openings:

Debit Card Dispute jobs near you
Infographic showing various Debit Card Dispute job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Card Dispute Representative

FIRST SERVICE CREDIT UNION

Houston, TX • On-site

Full-time

Re-posted 21 days ago

Job description

Role:

Serve as the credit union's primary specialist for card-related fraud, disputes, and risk mitigation. Investigate and resolve debit, credit, ATM, Zelle, and other P2P payment disputes in full compliance with Regulation E, Visa/Pulse rules, and the Electronic Fund Transfer Act. Process card suppressions, manage compromised card events, and action real-time alerts from card networks to protect members and minimize financial loss to the credit union.  

Essential Functions & Responsibilities:

Thoroughly investigate, process, and resolve all card-related disputes (debit, credit, ATM), Zelle disputes, and other P2P payment disputes in accordance with Regulation E timelines, Visa operating regulations, Pulse rules, and internal policy. Conduct detailed research using transaction history, merchant documentation, member statements, and network tools to determine liability and protect both members and the credit union from unnecessary losses.

Process all card suppression requests and compromised card reissues.

Monitor, action, and resolve real-time fraud alerts from Visa (VCAS/VDMP), Pulse, and internal fraud detection systems. Make rapid risk-based decisions on transaction authorization, card blocks, or member contact.

Identify emerging fraud patterns, recommend rule changes in the fraud detection platform, and collaborate with the Fraud Supervisor on new prevention strategies.

Perform other job-related duties as assigned and remain current on all regulatory changes affecting card disputes and electronic funds transfers.

Performance Measurements:

  1. 100% compliance with Regulation E provisional and final resolution timelines with zero monetary penalties or regulatory findings.
  2. Investigations are thorough, well-documented, and defensible in the event of member escalation or regulatory exam.
  3. Demonstrate proactive identification of new fraud trends and actionable recommendations for prevention.
  4. Accept individual accountability and responsibility for the success of FSCU, including meeting assigned goals and projects.

Knowledge and Skills:

Experience: One year to three years of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills: Expert knowledge of Regulation E, Visa/Pulse dispute rules, and the Electronic Fund Transfer Act.

Strong investigative and analytical skills with attention to detail.

Ability to interpret merchant documentation, authorization logs, and network reports.

Comfort making time-sensitive, risk-based decisions that balance member experience and credit union loss exposure.

Excellent written documentation skills for dispute responses and case notes.

Physical Requirements: Standard office requirements including prolonged computer use and telephone, text and email communication.

Work Environment: Professional office setting; may occasionally require extended hours during large fraud events or data compromises.

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