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Credit Card Services Jobs (NOW HIRING)

LAFCU

Card Services Manager

Lansing, MI · On-site

Partner with the VP Card Services to manage the debit and credit card programs, including issuance, processing, servicing, disputes, chargebacks, and rewards. * Oversee daily card operations to ...

metrocu

Card Services Specialist

Chelsea, MA

Position Summary The Card Services Specialist plays a critical role in delivering a seamless, accurate, and secure experience for members across all credit, debit, and ATM/ITM operations. This ...

LAFCU

Card Services Manager

Lansing, MI · On-site

Partner with the VP Card Services to manage the debit and credit card programs, including issuance, processing, servicing, disputes, chargebacks, and rewards. * Oversee daily card operations to ...

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Credit Card Services information

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$12

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$32

How much do credit card services jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for credit card services in the United States is $23.19, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are Credit Card Services?

Credit Card Services refer to a range of financial services provided by banks, credit unions, and other financial institutions related to credit cards. These services include issuing credit cards, processing payments, managing accounts, handling disputes, and providing customer support for cardholders. Credit Card Services also involve fraud detection, credit limit management, and rewards programs. They play a crucial role in helping individuals and businesses manage transactions, build credit history, and access short-term financing.

What are some common challenges faced by professionals working in Credit Card Services, and how can they be effectively managed?

Professionals in Credit Card Services often encounter challenges such as handling high call volumes, resolving complex customer disputes, and staying updated with regulatory changes. Managing these challenges requires strong communication skills, attention to detail, and an ability to stay calm under pressure. Many teams provide ongoing training and support to help employees navigate these situations and foster a collaborative environment where team members can share best practices. Adapting to new technologies and maintaining a customer-centric approach are key to success in this role.

What are the key skills and qualifications needed to thrive in Credit Card Services, and why are they important?

To thrive in Credit Card Services, you need a solid understanding of financial products, customer account management, and regulatory compliance, often supported by a degree in finance or business. Familiarity with customer relationship management (CRM) software, payment processing systems, and fraud detection tools is typically required. Excellent communication, problem-solving abilities, and attention to detail are vital soft skills for engaging customers and resolving issues efficiently. These skills and qualities are crucial for ensuring customer satisfaction, minimizing risk, and maintaining the integrity of financial operations.

What is the difference between Credit Card Services vs Credit Card Processors?

AspectCredit Card ServicesCredit Card Processors
Primary RoleProvides customer support, account management, and fraud prevention for credit card usersHandles the technical processing of credit card transactions between merchants and banks
CredentialsCustomer service skills, industry certificationsTechnical knowledge, payment processing certifications
Work EnvironmentOffice settings, customer support centersData centers, technical support environments
Industry UsageFinancial institutions, credit card companiesPayment networks, merchant services providers

Credit Card Services focus on customer support and account management, while Credit Card Processors handle the technical transaction processing. Both roles are essential in the credit card industry but serve different functions.

More about Credit Card Services jobs
What states have the most Credit Card Services jobs? States with the most job openings for Credit Card Services jobs include:
What job categories do people searching Credit Card Services jobs look for? The top searched job categories for Credit Card Services jobs are:
Credit Card Services jobs near you
Card Services Associate

Card Services Associate

HawaiiUSA Federal Credit Union

Honolulu, HI • On-site

$21 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

The Card Services Associate is a vital member of the Card Services Division. This role is key to ensuring our members receive seamless card experiences by performing card related servicing for all card types (ATM, debit, and credit). The Card Services Associate is also responsible for handling card disputes, mitigating fraud risks, and ensuring compliance with federal regulations and card operating rules.

Key Responsibilities
Card Servicing and Member Support

  • Assist members with inquiries related to ATM cards, debit cards, and credit cards: Card balances, Transaction history, Card declines.
  • Process card reissues, replacements, and PIN resets promptly.
  • Educate members and staff on card features, benefits, and usage guidelines.
  • Collaborate with other departments to address card-related issues efficiently.
  • Perform corrections/ adjustments to member accounts.

Dispute Processing

  • Investigate and resolve cardholder disputes while adhering to Regulation E, Regulation Z, and Visa/Mastercard operation rules.
  • Handle chargebacks, unauthorized transactions, and fraudulent activity.
  • Maintain accurate records of dispute cases and outcomes.

Fraud Mitigation

  • Monitor card transactions for suspicious activity and patterns.
  • Work closely with the Fraud team to identify potential fraud cases.

Compliance and Regulation

  • Adhere to network rules/ regulations (e.g., Mastercard, Visa, Regulation E, Regulation Z).

Qualifications & Experience

  • Minimum of two years of experience in card servicing or comparable work experience for a financial institution or customer service environment
  • Understanding banking regulations and retail banking products preferred.
  • Experience with ATM network management and credit card processing workflows preferred.
  • High School diploma or equivalent.

Minimum Physical Requirements:

  • Sit for prolonged periods at a desk, working on a computer.
  • Reach, bend, twist and turn frequently.
  • Lift, pull, push, and carry up to 30 pounds on occasion.
  • We'll make reasonable accommodations for qualified applicants and employees with disabilities.

Benefits and Pay:

The expected pay range for Card Services Associate is $21 - $25 per hour.

This pay reflects the compensation we reasonably expect to offer for this role based on typical qualifications and market data. The pay offered may vary depending on the candidate’s experience, skills, and other relevant factors.

We cover 100% of employee’s single medical, drug, vision, and dental monthly health insurance premiums. Employees also love receiving paid volunteer time, our pay it forward program, and matching their charitable donations up to $250 per year per employee. Tuition assistance for higher education is another special way we invest in our workforce. Benefits include, Paid Time Off and 11 Paid Holidays, 401(k) and 3% Employer Contribution, Health insurance, Paid time off, Vision insurance, Dental insurance, Prescription drug insurance, Tuition reimbursement, Life insurance, Flexible spending account, Disability insurance, Opportunities for advancement, Employee assistance program, Referral program, Retirement plan, Employee discount, Paid training, Professional development assistance, AD&D insurance, Volunteer time off, Credit union membership, Paid orientation, and more.

About Company:

HawaiiUSA Federal Credit Union is a local, not-for-profit, federally insured financial cooperative, owned and operated by our members since 1936. We are dedicated to helping members achieve their financial goals and our employees reach their career aspirations. We are committed to our community by extending ourselves through our time, efforts and resources. Our motto, Life Matters, means celebrating life’s experiences and creating fulfilling work opportunities, not just jobs.

Make a difference one life at a time!