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Credit Card Services Jobs (NOW HIRING)

OnPath Credit Union

Card Services Manager

Metairie, LA

$58K - $73K/yr

At OnPath Credit Union, we share a passion for delivering exceptional service. Your primary role ... We are looking for a Card Services Manager to join our team! The salary range for this position is ...

LAFCU

Card Services Manager

Lansing, MI · On-site

Partner with the VP Card Services to manage the debit and credit card programs, including issuance, processing, servicing, disputes, chargebacks, and rewards. * Oversee daily card operations to ...

metrocu

Card Services Specialist

Chelsea, MA

Position Summary The Card Services Specialist plays a critical role in delivering a seamless, accurate, and secure experience for members across all credit, debit, and ATM/ITM operations. This ...

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Credit Card Services information

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$12

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$32

How much do credit card services jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for credit card services in the United States is $23.19, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are Credit Card Services?

Credit Card Services refer to a range of financial services provided by banks, credit unions, and other financial institutions related to credit cards. These services include issuing credit cards, processing payments, managing accounts, handling disputes, and providing customer support for cardholders. Credit Card Services also involve fraud detection, credit limit management, and rewards programs. They play a crucial role in helping individuals and businesses manage transactions, build credit history, and access short-term financing.

What are some common challenges faced by professionals working in Credit Card Services, and how can they be effectively managed?

Professionals in Credit Card Services often encounter challenges such as handling high call volumes, resolving complex customer disputes, and staying updated with regulatory changes. Managing these challenges requires strong communication skills, attention to detail, and an ability to stay calm under pressure. Many teams provide ongoing training and support to help employees navigate these situations and foster a collaborative environment where team members can share best practices. Adapting to new technologies and maintaining a customer-centric approach are key to success in this role.

What are the key skills and qualifications needed to thrive in Credit Card Services, and why are they important?

To thrive in Credit Card Services, you need a solid understanding of financial products, customer account management, and regulatory compliance, often supported by a degree in finance or business. Familiarity with customer relationship management (CRM) software, payment processing systems, and fraud detection tools is typically required. Excellent communication, problem-solving abilities, and attention to detail are vital soft skills for engaging customers and resolving issues efficiently. These skills and qualities are crucial for ensuring customer satisfaction, minimizing risk, and maintaining the integrity of financial operations.

What is the difference between Credit Card Services vs Credit Card Processors?

AspectCredit Card ServicesCredit Card Processors
Primary RoleProvides customer support, account management, and fraud prevention for credit card usersHandles the technical processing of credit card transactions between merchants and banks
CredentialsCustomer service skills, industry certificationsTechnical knowledge, payment processing certifications
Work EnvironmentOffice settings, customer support centersData centers, technical support environments
Industry UsageFinancial institutions, credit card companiesPayment networks, merchant services providers

Credit Card Services focus on customer support and account management, while Credit Card Processors handle the technical transaction processing. Both roles are essential in the credit card industry but serve different functions.

More about Credit Card Services jobs
What states have the most Credit Card Services jobs? States with the most job openings for Credit Card Services jobs include:
What job categories do people searching Credit Card Services jobs look for? The top searched job categories for Credit Card Services jobs are:
Credit Card Services jobs near you
Card Services Specialist

Card Services Specialist

Texans Credit Union

Richardson, TX

Other

Posted 27 days ago

Job description

Description

Position Purpose and Objectives

Under general supervision, this role supports cardholders and internal employees with basic inquiries, requests, and issue resolution related to debit cards, credit cards, ATM cards, and mobile wallet services.

This position is responsible for processing routine card service requests, assisting with dispute intake and tracking, and ensuring timely and accurate completion of operational tasks while delivering a high level of customer service.

The role is designed to build foundational knowledge of card services operations and will cross-train across key functions within the department.


Major Duties and Essential Functions

  • Embraces the core values of Texans CU including excellence, people, integrity, and collaboration.
  • Provide member service support to members and internal staff by responding to card-related inquiries via phone, email, and internal systems
  • Process routine card maintenance, including Card orders and replacements, Balance transfers (basic processing), and Authorized user updates
  • Assist with debit and credit card dispute intake: Collect and review required documentation, log cases into tracking systems, and escalate complex issues to senior team members
  • Monitor and update dispute tracking logs and vendor updates under guidance
  • Conduct basic research on card transactions to support member inquiries
  • Process daily reports and identify items requiring review or escalation
  • Assist with preparation and distribution of standard member communications (e.g., provisional credit letters)
  • Support mobile wallet activation and respond to general usage questions
  • Collaborate with internal departments and escalate issues when appropriate
  • Maintain accurate records in accordance with procedures and service level expectations
  • Cross-train within Card Services functions to build knowledge and capability
  • Assist with credit card audits and chargebacks as needed
  • Perform other duties as assigned

Positions directly supervised:

None


Grade 6

Requirements

Specific knowledge, skills, and abilities required for this position:

  • Basic proficiency in Microsoft Office (Outlook, Word, Excel)
  • Strong customer service orientation and communication skills
  • Ability to follow detailed procedures and ensure accuracy
  • Strong organizational and time management skills
  • Problem-solving skills with the ability to escalate appropriately
  • Ability to manage multiple tasks in a fast-paced environment
  • Willingness to learn card operations, fraud, and dispute processes
  • Ability to build professional relationships with members, peers, and vendors

Education:

High school diploma or GED.


Experience:

  • 1-3 years of customer service or financial institution experience preferred
  • Exposure to banking, call center, or card services operations preferred

Apply