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Credit Card Services Jobs (NOW HIRING)

Jeanne D'Arc

Card Services Representative

Lowell, MA · On-site

At Jeanne D'Arc Credit Union, we don't just offer jobs-we build careers. With competitive pay ... Card Services Representative Come join our team as a Card Services Representative where you will ...

IBC Bank

Card Services Specialist I

San Antonio, TX · On-site

The card services specialist I is responsible for managing the daily operations for the credit card program, including but not limited to card and printer supply inventory management and distribution ...

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Credit Card Services information

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$12

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$32

How much do credit card services jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for credit card services in the United States is $23.19, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is credit card services?

Credit Card Services refer to a range of financial services provided by banks, credit unions, and other financial institutions related to credit cards. These services include issuing credit cards, processing payments, managing accounts, handling disputes, and providing customer support for cardholders. Credit Card Services also involve fraud detection, credit limit management, and rewards programs. They play a crucial role in helping individuals and businesses manage transactions, build credit history, and access short-term financing.

What are the key skills and qualifications needed to thrive in credit card services, and why are they important?

To thrive in Credit Card Services, you need a solid understanding of financial products, customer account management, and regulatory compliance, often supported by a degree in finance or business. Familiarity with customer relationship management (CRM) software, payment processing systems, and fraud detection tools is typically required. Excellent communication, problem-solving abilities, and attention to detail are vital soft skills for engaging customers and resolving issues efficiently. These skills and qualities are crucial for ensuring customer satisfaction, minimizing risk, and maintaining the integrity of financial operations.

What are some common challenges faced by professionals working in credit card services, and how can they be effectively managed?

Professionals in Credit Card Services often encounter challenges such as handling high call volumes, resolving complex customer disputes, and staying updated with regulatory changes. Managing these challenges requires strong communication skills, attention to detail, and an ability to stay calm under pressure. Many teams provide ongoing training and support to help employees navigate these situations and foster a collaborative environment where team members can share best practices. Adapting to new technologies and maintaining a customer-centric approach are key to success in this role.

What is the difference between Credit Card Services vs Credit Card Processors?

AspectCredit Card ServicesCredit Card Processors
Primary RoleProvides customer support, account management, and fraud prevention for credit card usersHandles the technical processing of credit card transactions between merchants and banks
CredentialsCustomer service skills, industry certificationsTechnical knowledge, payment processing certifications
Work EnvironmentOffice settings, customer support centersData centers, technical support environments
Industry UsageFinancial institutions, credit card companiesPayment networks, merchant services providers

Credit Card Services focus on customer support and account management, while Credit Card Processors handle the technical transaction processing. Both roles are essential in the credit card industry but serve different functions.

More about Credit Card Services jobs

What states have the most Credit Card Services jobs?

States with the most job openings for Credit Card Services jobs include:

What job categories do people searching Credit Card Services jobs look for?

The top searched job categories for Credit Card Services jobs are:

Credit Card Services jobs near you
Infographic showing various Credit Card Services job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $48,239 per year, or $23.2 per hour.

Card Services Manager

Houston, TX • On-site

FIRST SERVICE CREDIT UNION
Finance and Insurance • 201 - 500 employees
Learn more about FIRST SERVICE CREDIT UNIONexternal

Full-time

Re-posted 5 days ago

Job description

Role:
Provide direct leadership and supervision to the Card Disputes and Card Servicing teams. Oversee all card-related fraud detection, investigation, dispute resolution, and loss-mitigation activities for debit, credit, and ATM cards, as well as all non-fraud card servicing operations including card inventory management, stock control, travel notifications, card suppressions, and other card-related member support. Ensure 100% regulatory compliance with Regulation E, Visa and Pulse operating rules, and internal policies while minimizing financial losses, maintaining card program integrity, and delivering exceptional member experience.
Essential Functions & Responsibilities:
Supervise, coach, and develop the Card Disputes Representative(s) and Card Servicing Representative(s). Responsibilities include hiring, training, scheduling, performance reviews, and quality assurance reviews of fraud investigations, disputes, card servicing activities, and documentation.
Oversee daily card operations: monitor and ensure timely investigation and resolution of card fraud cases and disputes within required SLAs and regulatory timelines (Regulation E and network rules). Serve as the final escalation point for complex or high-dollar card fraud and servicing matters. Actively participate in monitoring, identifying, and stopping card-related fraudulent activity as needed.
Manage card program support functions including card inventory and stock management, travel notifications, card suppressions/activations, and resolution of other card-related issues to ensure operational efficiency and member satisfaction.
Monitor team and departmental performance metrics, including card fraud loss rates, recovery rates, dispute win/loss ratios, provisional credit accuracy, card servicing turnaround times, and compliance adherence; implement corrective actions where required.
Identify emerging card fraud trends and typologies; recommend and implement detection rule enhancements, policy updates, and system configurations in Verafin, card management platforms, and related tools; coordinate testing, rollout, and evaluation of new prevention strategies in collaboration with vendors and internal partners.
Perform other duties as assigned and remain current on evolving fraud typologies and regulatory changes.
Performance Measurements:
  1. The Card Servicing team achieves 100% compliance with all regulatory timelines and requirements (Regulation E, Visa, Pulse, and network rules) with zero monetary penalties or examination findings.
  2. Card fraud loss rate and net loss ratio meet or fall below annual budgeted targets.
  3. Team dispute win/loss ratios, recovery rates, and card servicing metrics consistently meet or exceed department and industry benchmarks.
  4. Proactive trend analysis, rule enhancements, vendor collaborations, and process improvements result in measurable year-over-year reductions in card fraud attempts or losses.
  5. Accept individual accountability and responsibility for success of FSCU which includes meeting assigned goals/ projects.

Knowledge and Skills:
Experience: Three years to five years of similar or related experience.
Education: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).
Interpersonal Skills: Strong leadership and coaching skills; frequent contact with staff, senior management, members (in distress), law enforcement, and regulators. Must excel at motivating teams during high-pressure events while maintaining professionalism and empathy.
Other Skills: Expert knowledge of Regulation E (electronic transfer error resolution), Visa and Pulse operating regulations, and applicable card network rules. Advanced proficiency with fraud platforms (Verafin or equivalent), card management systems, digital banking platforms, core processing systems, and related tools. Proven ability to analyze card fraud data, manage card program operations, prepare executive-level reports, and implement effective detection and prevention strategies. Strong vendor management, project management, decision-making, and prioritization skills in a fast-paced environment. Excellent written and verbal communication skills for executive reporting, training, and member correspondence.
Physical Requirements: Standard office environment; occasional extended hours during major fraud events or compromises.
Work Environment: Professional office setting with the need for calm, decisive leadership during crisis situations.

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