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Debit Card Dispute Jobs in Michigan (NOW HIRING)

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Debit Card Dispute information

What is a debit card dispute?

A Debit Card Dispute job involves investigating and resolving customer disputes related to unauthorized or incorrect debit card transactions. Employees in this role review transaction details, gather necessary documentation, and follow banking regulations to determine the legitimacy of claims. They communicate with customers, merchants, and financial institutions to ensure fair outcomes. Accuracy, attention to detail, and knowledge of fraud prevention are essential skills for this position.

What are the key skills and qualifications needed to thrive in a debit card dispute role?

To excel in a Debit Card Dispute role, you should have strong analytical abilities, attention to detail, knowledge of banking regulations, and prior experience in financial services or customer support. Familiarity with dispute processing software, core banking systems, and regulatory compliance tools such as Reg E is often required. Excellent communication, problem-solving, and empathy are vital soft skills to effectively assist customers and resolve sensitive issues. These skills are essential for accurately investigating disputes, ensuring regulatory compliance, and providing a positive customer experience.

What are the most common challenges faced in a debit card dispute role?

Professionals in Debit Card Dispute positions often encounter challenges like managing high volumes of cases while maintaining accuracy under tight deadlines, dealing with complex or ambiguous transaction information, and consistently applying regulatory guidelines. The role also requires balancing the needs of customers—who may be frustrated or anxious about disputed transactions—while protecting the financial institution from potential fraud. Strong organization and multitasking skills help manage these demands, and ongoing training is typically provided to keep up with evolving industry requirements. Collaboration with compliance, fraud prevention, and customer service teams is common to ensure efficient resolution and adherence to policies.

How do disputes work with debit card disputes?

A debit card dispute involves a cardholder reporting unauthorized or incorrect transactions to their bank or financial institution. The bank investigates the claim, often requesting documentation from the cardholder, and may temporarily credit the account while resolving the issue. The process typically follows regulations such as the Electronic Fund Transfer Act and can take several weeks to complete.

What are the most commonly searched types of Debit Card Dispute jobs in Michigan?

The most popular types of Debit Card Dispute jobs in Michigan are:

What are popular job titles related to Debit Card Dispute jobs in Michigan?

For Debit Card Dispute jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Debit Card Dispute jobs in Michigan look for?

The top searched job categories for Debit Card Dispute jobs in Michigan are:

What cities in Michigan are hiring for Debit Card Dispute jobs?

Cities in Michigan with the most Debit Card Dispute job openings:

Debit Card Dispute jobs near you

Card Services Manager

Kellogg Community Credit Union

Battle Creek, MI

Full-time

Posted 24 days ago

Job description

Description:

Join Our Leadership Team!


Kellogg Community Credit Union is seeking an experienced and innovative leader to serve as our Card Services Manager. This position is responsible for leading the Credit Union's card services operations, including debit cards, credit cards, fraud prevention, disputes, and digital payment solutions while delivering a world class member experience.


The ideal candidate will bring a strong background in card operations, payments, fraud management, and team leadership, along with a passion for improving processes, managing risk, and delivering outstanding service to our members.


What You'll Do

  • Lead and develop a high-performing Card Services team.
  • Oversee daily operations for debit cards, credit cards, card issuance, servicing, disputes, and payment processing.
  • Drive fraud prevention strategies and oversee card security initiatives to protect members and minimize losses.
  • Ensure compliance with payment network requirements, PCI standards, and applicable regulations.
  • Manage relationships with card processors, payment networks, and third-party service providers.
  • Identify opportunities to improve operational efficiency, enhance the member experience, and expand digital payment solutions.
  • Analyze card portfolio performance, fraud trends, and operational metrics to support strategic decision-making.
  • Collaborate with teams across the organization to support growth, innovation, and member engagement.
Requirements:

What We're Looking For

  • Bachelor's degree in Business, Finance, Management, or a related field, or an equivalent combination of education and experience.
  • Five or more years of experience in card services, payments, financial services operations, or a related field.
  • Three or more years of leadership experience managing teams.
  • Strong knowledge of debit and credit card operations, fraud prevention, dispute processing, payment networks, and regulatory requirements.
  • Experience working with card processing systems and digital payment technologies.
  • Proven ability to lead people, improve processes, and make data-driven decisions.
  • Excellent communication, coaching, analytical, and relationship-building skills.

Why Join KCCU?


At KCCU, we're committed to helping our members achieve financial success while creating an engaging workplace where employees can grow and thrive. As a member of our leadership team, you'll play a key role in shaping the future of our payment services while helping deliver secure, innovative, and convenient solutions for our members.


Location: Battle Creek, Michigan
Position: Full-Time Leadership Role
Department: Operations


Ready to make a difference? Apply today and help shape the future of card services and digital payments at KCCU.


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