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Card Services Associate Jobs in Michigan (NOW HIRING)

Xtend Inc

Member Services Associate

Grand Rapids, MI · On-site

Educate members on account details, debit and credit card concerns, and general account functionality. * Handle inbound service calls, make outbound follow-ups, and provide timely member callbacks.

Reliance One

Member Experience Associate

Brighton, MI · Hybrid

$18 - $21/hr

Member Experience Associate Location : Brighton, MI Pay: $18.00+ per hour (based on experience) Job ... loans, debit card applications, and other financial services. The ideal candidate will have ...

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Card Services Associate information

What does a Card Services Associate do?

A Card Services Associate is responsible for handling customer inquiries and issues related to debit and credit cards, such as processing new card requests, resolving transaction disputes, and ensuring account security. They often work in banks or financial institutions, providing support via phone, email, or in person. Their duties also include monitoring for fraudulent activity, assisting with card activation and deactivation, and educating customers on card features and security protocols. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Card Services Associate?

To thrive as a Card Services Associate, you need strong attention to detail, knowledge of banking policies and procedures, and typically a background in finance or customer service. Familiarity with banking software, payment processing systems, and compliance regulations like PCI DSS is essential. Excellent communication, problem-solving abilities, and a customer-focused attitude help you stand out in this role. These skills ensure accurate transaction handling, regulatory compliance, and high-quality customer support in a fast-paced financial environment.

How does a Card Services Associate typically interact with other departments to resolve customer issues?

Card Services Associates frequently collaborate with teams such as fraud prevention, IT, and customer service to resolve complex cardholder issues. For example, when addressing disputed transactions or technical card errors, associates may coordinate with the fraud team to investigate suspicious activity or with IT to troubleshoot system glitches. Effective communication and teamwork are essential, as many customer concerns require quick input from multiple departments to ensure timely and accurate solutions.

What is the difference between Card Services Associate vs Customer Service Representative?

AspectCard Services AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking or finance certificationsHigh school diploma; customer service training often preferred
Work EnvironmentBank branches, call centers, financial institutionsCall centers, retail stores, corporate offices
Employer & Industry UsageFinancial institutions, credit card companiesVarious industries including retail, telecom, banking
Common Search & Comparison IntentFocus on card-related issues, account managementGeneral customer inquiries, product info

The Card Services Associate primarily handles credit card account issues, fraud prevention, and card-related inquiries within financial institutions. Customer Service Representatives have a broader role, assisting with general customer inquiries across various industries. While both roles require strong communication skills and some customer service experience, Card Services Associates focus specifically on credit card products, making their skills more specialized in banking and finance contexts.

What are the most commonly searched types of Card Services jobs in Michigan?

The most popular types of Card Services jobs in Michigan are:

What are popular job titles related to Card Services Associate jobs in Michigan?

For Card Services Associate jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Card Services Associate jobs in Michigan look for?

The top searched job categories for Card Services Associate jobs in Michigan are:

What cities in Michigan are hiring for Card Services Associate jobs?

Cities in Michigan with the most Card Services Associate job openings:

Card Services Associate jobs near you

Patient Services Associate

University of Michigan

Ann Arbor, MI • On-site

$43K - $62K/yr

Full-time

Re-posted 8 days ago

University Of Michigan rating

8.1

Company rating: 8.1 out of 10

Based on 145 frontline employees who took The Breakroom Quiz

162nd of 618 rated colleges and universities

Job description

Responsibilities*
BASIC FUNCTION AND RESPONSIBILITY
Provides basic customer service and clerical support to patients within either inpatient or outpatient settings and escalates more complex issues to more advanced positions, or leadership.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES
  • Maintain accurate patient records and documentation, ensuring compliance with confidentiality and privacy regulations (HIPAA).
  • Accurately verify patient information, including demographic details, medical history, and insurance coverage.
  • Serve as the point of contact between patients, healthcare providers, and administrative staff.
  • Communicate appointment changes, test results, or instructions to patients clearly and promptly.
  • Assist healthcare providers with administrative tasks such as preparing patient files, documents, and arranging follow-up services.
  • May collect cash and credit card payments from patients using established guidelines to determine patient pay portion and provide receipt of payment.
  • Provides customer service to patients by facilitating business processes including appointment scheduling, check-in and check-out, pre-arrival and telephone triage.
  • Work closely with other healthcare professionals to ensure seamless patient flow and high-quality care.

Required Qualifications*
Graduation from high school or an equivalent combination of education and experience.
Desired Qualifications*
1 year of customer service experience.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .
Work Locations
Department of Neurosurgery
Taubman Center
Additional Information
SUPERVISION RECEIVED: Direct supervision is received from the Department Supervisor.
PHYSICAL REQUIREMENTS: This position require infrequent standing/walking.
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.
Job Detail
Job Opening ID
279439
Working Title
Patient Services Associate
Job Title
Patient Services Associate
Work Location
Michigan Medicine - Ann Arbor
Ann Arbor, MI
Modes of Work
Onsite
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Um Hospital
Department
MM Neurosurg - Tech
Posting Begin/End Date
8/05/2026 - 8/19/2026
Salary
$43,056.00 - $62,462.40
Career Interest
Service Employees Intl Union (SEIU)

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About University of Michigan

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The University of Michigan (U-M), based in Ann Arbor, MI, US, is one of America's most esteemed institutions in higher education. Established in 1817, it presides in the industry of education and research, providing a range of services including undergraduate, graduate, and professional education programs. Complementing this is an extensive research activity that has significantly contributed to various fields, from healthcare to engineering, humanities to sports. Upholding its mission "to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values", U-M consistently ranks among the top universities globally, a testament to its tradition of excellence in learning and research, and a deep commitment to innovation and discovery.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Ann Arbor, MI, US

Year founded

1817

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