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Card Services Associate Jobs in Michigan (NOW HIRING)

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Card Services Associate information

What does a Card Services Associate do?

A Card Services Associate is responsible for handling customer inquiries and issues related to debit and credit cards, such as processing new card requests, resolving transaction disputes, and ensuring account security. They often work in banks or financial institutions, providing support via phone, email, or in person. Their duties also include monitoring for fraudulent activity, assisting with card activation and deactivation, and educating customers on card features and security protocols. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Card Services Associate?

To thrive as a Card Services Associate, you need strong attention to detail, knowledge of banking policies and procedures, and typically a background in finance or customer service. Familiarity with banking software, payment processing systems, and compliance regulations like PCI DSS is essential. Excellent communication, problem-solving abilities, and a customer-focused attitude help you stand out in this role. These skills ensure accurate transaction handling, regulatory compliance, and high-quality customer support in a fast-paced financial environment.

How does a Card Services Associate typically interact with other departments to resolve customer issues?

Card Services Associates frequently collaborate with teams such as fraud prevention, IT, and customer service to resolve complex cardholder issues. For example, when addressing disputed transactions or technical card errors, associates may coordinate with the fraud team to investigate suspicious activity or with IT to troubleshoot system glitches. Effective communication and teamwork are essential, as many customer concerns require quick input from multiple departments to ensure timely and accurate solutions.

What is the difference between Card Services Associate vs Customer Service Representative?

AspectCard Services AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking or finance certificationsHigh school diploma; customer service training often preferred
Work EnvironmentBank branches, call centers, financial institutionsCall centers, retail stores, corporate offices
Employer & Industry UsageFinancial institutions, credit card companiesVarious industries including retail, telecom, banking
Common Search & Comparison IntentFocus on card-related issues, account managementGeneral customer inquiries, product info

The Card Services Associate primarily handles credit card account issues, fraud prevention, and card-related inquiries within financial institutions. Customer Service Representatives have a broader role, assisting with general customer inquiries across various industries. While both roles require strong communication skills and some customer service experience, Card Services Associates focus specifically on credit card products, making their skills more specialized in banking and finance contexts.

What are the most commonly searched types of Card Services jobs in Michigan?

The most popular types of Card Services jobs in Michigan are:

What are popular job titles related to Card Services Associate jobs in Michigan?

For Card Services Associate jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Card Services Associate jobs in Michigan look for?

The top searched job categories for Card Services Associate jobs in Michigan are:

What cities in Michigan are hiring for Card Services Associate jobs?

Cities in Michigan with the most Card Services Associate job openings:

Card Services Associate jobs near you

Member Services Associate

POWER WELLNESS MANAGEMENT LLC

Ann Arbor, MI • On-site

Other

Posted 3 days ago

New

Power Wellness rating

8.2

Company rating: 8.2 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

3rd of 63 rated gym and leisure clubs

Job description

Member Services Associate

Location: The Health and Fitness Center at Washtenaw Community College

Type: Part time: Flexible availability including some weekends

Summary: We improve life and we're here to serve. What you do is something special and contributes towards improving health within your community. Power Wellness serves hospitals, healthcare systems, universities and community colleges with varying portfolios. We provide a comprehensive menu of services to plan, create, develop and manage an inviting, customized, and economically self-sustaining fitness and wellness center.

The Member Services Associate is responsible for providing the highest level of customer service to members, guests and prospects of the facility, as well as, membership information, enrollment procedures, ongoing customer satisfaction and membership recruitment and retention.

Essential Duties and Responsibilities:

  • Oversee interactions at the service desk including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, student and college guest passes, check in guests/members for all scheduled appointments, accepting member feedback, accepting and returning lost and found items, guest/member check in, and the provision of information pertaining to all scheduled activities and events including sign up and fees if applicable.
  • Promote and effectively sell memberships and all ancillary services included but not limited to personal training, massage therapy, medically-integrated programs, and nutrition services.
  • Schedule all appointments via core business software (Compete), including reminder phone calls, cancellations and notifying associates of appointments per policy.
  • Knowledge of all opening and closing procedures, including balancing of drawers from daily sales, proper knowledge of credit card and check policies and use of cash drawer.
  • Proficiently enroll members via contract, explaining membership, obtaining signature and payment and providing member handbook.
  • Effective radio communication with all departments as needed.
  • Work towards achieving established satisfaction metrics such as Secret Shops and Member Survey scores as it relates to member and guest satisfaction.
  • Maintain an average of 5 working shifts per month to ensure ability to perform job.
  • Must be able to stand for length of shift (generally 3-6 hours at a time).
  • Other duties as assigned.

Qualifications:

  • High School diploma or GED preferred.
  • 1 year certificate from college or technical school preferred.
  • Minimum 6 months of related experience or training preferred.
  • 2-3 years of sales, reception and computer skills preferred.
  • CPR/AED certification required within 90 days of hire.
  • Must possess excellent inter-personal and communication skills, and the ability to work with members in a positive, service based manner.
  • Ability to multi-task and maintain a controlled and professional demeanor.
  • Proficient computer skills.

We Improve Life By Delivering Excellence In Health, Fitness & Wellness Management. Integrity * Excellence * Humanity * Passion * Creativity * Humility

What Power Wellness employees say

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