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Card Services Associate Jobs in Howell, MI (NOW HIRING)

Reliance One

Member Experience Associate

Brighton, MI · Hybrid

$18 - $21/hr

Member Experience Associate Location : Brighton, MI Pay: $18.00+ per hour (based on experience) Job ... loans, debit card applications, and other financial services. The ideal candidate will have ...

Ross Stores, Inc

Retail Associate

White Lake, MI

$14 - $16/hr

Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and ... Safeguards confidential information, cash and credit card information, and merchandise. * Follows ...

Ross Stores

Retail Associate

Brighton, MI · On-site

$14.75 - $16.75/hr

Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and ... Safeguards confidential information, cash and credit card information, and merchandise. * Follows ...

Ross Stores, Inc

Retail Associate

Brighton, MI

$14.75 - $16.75/hr

Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and ... Safeguards confidential information, cash and credit card information, and merchandise. * Follows ...

Ross Stores

Retail Associate

White Lake, MI · On-site

$15 - $17.25/hr

Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and ... Safeguards confidential information, cash and credit card information, and merchandise. * Follows ...

Ross Stores

Retail Associate

White Lake, MI

$15 - $17.25/hr

Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and ... Safeguards confidential information, cash and credit card information, and merchandise. * Follows ...

Ross Stores

Retail Associate

Brighton, MI

$14.75 - $16.75/hr

Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and ... Safeguards confidential information, cash and credit card information, and merchandise. * Follows ...

Ross Stores

Retail Associate

Brighton, MI · On-site

$14.75 - $16.75/hr

Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and ... Safeguards confidential information, cash and credit card information, and merchandise Follows all ...

Ross Stores

Retail Associate

White Lake, MI · On-site

$14 - $16/hr

Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and ... Safeguards confidential information, cash and credit card information, and merchandise Follows all ...

Ross Stores

Retail Associate

Brighton, MI · On-site

$14.75 - $16.75/hr

Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and ... Safeguards confidential information, cash and credit card information, and merchandise Follows all ...

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Showing results 1-20

All JobsCard Services Associate JobsCard Services Associate Jobs in Howell, MI

Card Services Associate information

See Howell, MI salary details

$20.1K

$75.6K

$151.6K

How much do card services associate jobs pay per year?

As of Jul 27, 2026, the average yearly pay for card services associate in Howell, MI is $75,636.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,800.00 and $98,700.00 per year, depending on experience, location, and employer.

What is the difference between Card Services Associate vs Customer Service Representative?

AspectCard Services AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking or finance certificationsHigh school diploma; customer service training often preferred
Work EnvironmentBank branches, call centers, financial institutionsCall centers, retail stores, corporate offices
Employer & Industry UsageFinancial institutions, credit card companiesVarious industries including retail, telecom, banking
Common Search & Comparison IntentFocus on card-related issues, account managementGeneral customer inquiries, product info

The Card Services Associate primarily handles credit card account issues, fraud prevention, and card-related inquiries within financial institutions. Customer Service Representatives have a broader role, assisting with general customer inquiries across various industries. While both roles require strong communication skills and some customer service experience, Card Services Associates focus specifically on credit card products, making their skills more specialized in banking and finance contexts.

What are the key skills and qualifications needed to thrive as a Card Services Associate, and why are they important?

To thrive as a Card Services Associate, you need strong attention to detail, knowledge of banking policies and procedures, and typically a background in finance or customer service. Familiarity with banking software, payment processing systems, and compliance regulations like PCI DSS is essential. Excellent communication, problem-solving abilities, and a customer-focused attitude help you stand out in this role. These skills ensure accurate transaction handling, regulatory compliance, and high-quality customer support in a fast-paced financial environment.

How does a Card Services Associate typically interact with other departments to resolve customer issues?

Card Services Associates frequently collaborate with teams such as fraud prevention, IT, and customer service to resolve complex cardholder issues. For example, when addressing disputed transactions or technical card errors, associates may coordinate with the fraud team to investigate suspicious activity or with IT to troubleshoot system glitches. Effective communication and teamwork are essential, as many customer concerns require quick input from multiple departments to ensure timely and accurate solutions.

What does a Card Services Associate do?

A Card Services Associate is responsible for handling customer inquiries and issues related to debit and credit cards, such as processing new card requests, resolving transaction disputes, and ensuring account security. They often work in banks or financial institutions, providing support via phone, email, or in person. Their duties also include monitoring for fraudulent activity, assisting with card activation and deactivation, and educating customers on card features and security protocols. Strong communication and problem-solving skills are essential for this role.
Card Services Associate jobs near you
Member Experience Associate

Member Experience Associate

Reliance One

Brighton, MI • Hybrid

$18 - $21/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 12 days ago

Job description

Member Experience Associate

Location: Brighton, MI

Pay: $18.00+ per hour (based on experience)

Job Type: Direct Hire

Work Schedule: Full-Time, 10:00 AM – 7:00 PM. First 6 months are ALL ONSITE in Brighton, then will move to a hybrid role (Tuesday, Wednesday, Thursday onsite). 

Benefits: Medical, Dental, Vision, 401(k), Profit Sharing, Quarterly Reviews, Career Growth Opportunities, Onsite Gym, Café, Espresso Machine, Sauna


About the Opportunity

Reliance One, Inc. is seeking a Member Experience Associate to join a growing financial services team in Brighton, MI. This customer-focused role serves as the first point of contact for members calling with questions regarding accounts, loans, debit card applications, and other financial services.


The ideal candidate will have excellent customer service skills, strong computer proficiency, and the ability to navigate challenging conversations with professionalism and empathy. Prior call center experience is not required, making this an excellent opportunity for candidates with retail, hospitality, banking, or customer service backgrounds.


Responsibilities

• Serve as the first point of contact for members, providing exceptional service and support over the phone.

• Assist members with questions regarding accounts, loans, debit applications, and other financial products and services.

• Resolve member concerns through effective problem-solving and conflict resolution.

• Build strong relationships by actively listening and identifying member needs.

• Educate members on available financial products and services that support their financial goals.

• Open and maintain deposit accounts, including specialty and business accounts.

• Identify opportunities to recommend additional products and services that benefit members.

• Educate members on consumer loan and credit card options.

• Originate, process, and close consumer loans.

• Accurately document member interactions and maintain records within company systems.

• Collaborate with team members to support departmental goals and deliver an exceptional member experience.

• Adapt to new technologies, processes, and changing priorities in a fast-paced environment.


Qualifications & Skills

• High School Diploma or GED required.

• 1–2 years of customer service experience in retail, banking, hospitality, financial services, or a related field preferred.

• Strong customer service and relationship-building skills.

• Excellent verbal and written communication abilities.

• Strong conflict resolution and problem-solving skills.

• Proficient computer skills and ability to learn new systems quickly.

• Ability to multitask and work effectively in a fast-paced environment.

• Positive attitude and team-oriented mindset.

• Call center experience is not required.


Reliance One, Inc. is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any kind, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.



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