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Card Services Associate Jobs in Michigan (NOW HIRING)

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Card Services Associate information

What does a Card Services Associate do?

A Card Services Associate is responsible for handling customer inquiries and issues related to debit and credit cards, such as processing new card requests, resolving transaction disputes, and ensuring account security. They often work in banks or financial institutions, providing support via phone, email, or in person. Their duties also include monitoring for fraudulent activity, assisting with card activation and deactivation, and educating customers on card features and security protocols. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Card Services Associate?

To thrive as a Card Services Associate, you need strong attention to detail, knowledge of banking policies and procedures, and typically a background in finance or customer service. Familiarity with banking software, payment processing systems, and compliance regulations like PCI DSS is essential. Excellent communication, problem-solving abilities, and a customer-focused attitude help you stand out in this role. These skills ensure accurate transaction handling, regulatory compliance, and high-quality customer support in a fast-paced financial environment.

How does a Card Services Associate typically interact with other departments to resolve customer issues?

Card Services Associates frequently collaborate with teams such as fraud prevention, IT, and customer service to resolve complex cardholder issues. For example, when addressing disputed transactions or technical card errors, associates may coordinate with the fraud team to investigate suspicious activity or with IT to troubleshoot system glitches. Effective communication and teamwork are essential, as many customer concerns require quick input from multiple departments to ensure timely and accurate solutions.

What is the difference between Card Services Associate vs Customer Service Representative?

AspectCard Services AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking or finance certificationsHigh school diploma; customer service training often preferred
Work EnvironmentBank branches, call centers, financial institutionsCall centers, retail stores, corporate offices
Employer & Industry UsageFinancial institutions, credit card companiesVarious industries including retail, telecom, banking
Common Search & Comparison IntentFocus on card-related issues, account managementGeneral customer inquiries, product info

The Card Services Associate primarily handles credit card account issues, fraud prevention, and card-related inquiries within financial institutions. Customer Service Representatives have a broader role, assisting with general customer inquiries across various industries. While both roles require strong communication skills and some customer service experience, Card Services Associates focus specifically on credit card products, making their skills more specialized in banking and finance contexts.

What are the most commonly searched types of Card Services jobs in Michigan?

The most popular types of Card Services jobs in Michigan are:

What are popular job titles related to Card Services Associate jobs in Michigan?

For Card Services Associate jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Card Services Associate jobs in Michigan look for?

The top searched job categories for Card Services Associate jobs in Michigan are:

What cities in Michigan are hiring for Card Services Associate jobs?

Cities in Michigan with the most Card Services Associate job openings:

Card Services Associate jobs near you

Member Experience Associate - Packard

Lake Trust Credit Union

Ann Arbor, MI • On-site

Full-time

Medical, Retirement

Re-posted 3 days ago

Lake Trust Credit Union rating

9.1

Company rating: 9.1 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

This position is located in Ann Arbor, MI. 

 

More Than A Job!

 
Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us.

Benefits Include

  • Financial wellbeing services
  • 401(K) matching with up to 5% match
  • Reduced health insurance
  • Employee wellbeing services
  • DE&I initiatives
  • Work-life balance

Job summary

 

The Member Experience Associate is passionate about delivering the best Member Experience to our members! This team member will uncover needs, inspire possibilities, and deliver solutions to advance our members' financial success. This person must be adaptable with a strong sense of teamwork.  They will cross-sells products and services, open all deposit accounts, including specialty and business accounts to help our members meet their financial goals. This position will build and deepen member relationships by providing the Best Member Experience.  Member Experience Associates will be expected to support onstage operations and help to reach and exceed Lake Trust goals.

What you'll do

  • Proactively greet and interact with members as they enter the Credit Union.  Through active listening and asking open ended, highly impactful questions you will uncover member needs to best assist them in meeting those needs.
  • Be a financial coach to our members!  Look for opportunities to maximize member loyalty, building and deepening the member's relationship by assessing member's total financial picture and offering solutions to advance their financial success.
  • Coach and mentor peers by working collaboratively and promoting teamwork in order to achieve Lake Trust goals.
  • Demonstrate positive behaviors that promote high morale, cooperation and enthusiasm.
  • Educate members on consumer loans and credit card products.  Originate, process, and close on consumer loans.  Advise on opportunities to advance members' financial well-being by looking for cross-sale opportunities and acting as a financial coach to members.

What you'll bring

  • High School Diploma/GED is required
  • Minimum of 1-2 years job-related experience demonstrating success in building member/customer relationships by successfully cross selling products within a financial institution or retail environment.
  • Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities.

 

What you'll get

 

We know that pay and benefits are important. And, we've really got that covered. But, we also know that those are not the only things that you need to decide if this is the place for you. Join our team of Lake Trusters and you'll enjoy:

  • Working with an energetic team focused on making our members wildly successful
  • An opportunity to work with others that have your back every step of the way
  • Opportunities to make a difference both inside and outside of our walls
  • Being treated like you are more than the work you do

What Lake Trust Credit Union employees say

Pay

Benefits

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