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Debit Card Dispute Jobs (NOW HIRING)

America's First

Card Specialist

Birmingham, AL · On-site

$20.25 - $26.75/hr

To assist members with their card accounts; dispute resolution, issuing, blocking, or renewal of credit cards/ATM cards/Debit cards. Essential Functions & Responsibilities * Provides members and ...

AmFirst

Card Specialist

Birmingham, AL · On-site

$20.25 - $26.75/hr

To assist members with their card accounts; dispute resolution, issuing, blocking, or renewal of credit cards/ATM cards/Debit cards. Essential Functions & Responsibilities * Provides members and ...

xAI

Dispute Analyst, X Money

Bastrop, TX · On-site

Investigate incoming customer disputes across P2P, debit/credit card, and ACH transactions ... Monitor dispute aging and ensure deadlines are met for all required actions, including filings ...

NuMark Credit Union

Card Services Specialist I

Joliet, IL · On-site

$23 - $26/hr

This position is responsible for assisting with debit and credit card processing, fraud prevention, dispute resolution, ATM settlements, digital wallet support, and other operational functions that ...

New

NuMark Credit Union

Card Services Specialist I

Joliet, IL · On-site

$23 - $26/hr

This position is responsible for assisting with debit and credit card processing, fraud prevention, dispute resolution, ATM settlements, digital wallet support, and other operational functions that ...

New

xAI

Dispute Analyst, X Money

Bastrop, TX · On-site

Investigate incoming customer disputes across P2P, debit/credit card, and ACH transactions ... Monitor dispute aging and ensure deadlines are met for all required actions, including filings ...

xAI

Dispute Analyst, X Money

Bastrop, TX · On-site

Investigate incoming customer disputes across P2P, debit/credit card, and ACH transactions ... Monitor dispute aging and ensure deadlines are met for all required actions, including filings ...

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Debit Card Dispute information

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How much do debit card dispute jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for debit card dispute in the United States is $22.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $22.12 per hour, depending on experience, location, and employer.

What is a Debit Card Dispute job?

A Debit Card Dispute job involves investigating and resolving customer disputes related to unauthorized or incorrect debit card transactions. Employees in this role review transaction details, gather necessary documentation, and follow banking regulations to determine the legitimacy of claims. They communicate with customers, merchants, and financial institutions to ensure fair outcomes. Accuracy, attention to detail, and knowledge of fraud prevention are essential skills for this position.

What is a card dispute job description?

A debit card dispute job involves investigating and resolving unauthorized or incorrect transactions on customer accounts. Employees in this role review transaction details, communicate with cardholders and merchants, and use banking software to process disputes and ensure accurate account activity. Strong attention to detail and knowledge of banking regulations are essential skills for this position.

Can I make disputes on a debit card?

A debit card dispute involves reporting unauthorized or incorrect transactions to your bank or card issuer. The issuer will investigate the claim, and if valid, may reverse the transaction or issue a refund. This process often requires providing supporting documentation and following the bank's dispute procedures.

How likely are you to win a debit card dispute?

As a debit card dispute specialist, your success depends on the evidence provided and the bank's policies. Generally, disputes are resolved in favor of the customer if there is clear proof of unauthorized or fraudulent transactions, but outcomes vary case by case. Familiarity with banking regulations and dispute procedures can improve your effectiveness in handling such cases.

What are the key skills and qualifications needed to thrive in the Debit Card Dispute position, and why are they important?

To excel in a Debit Card Dispute role, you should have strong analytical abilities, attention to detail, knowledge of banking regulations, and prior experience in financial services or customer support. Familiarity with dispute processing software, core banking systems, and regulatory compliance tools such as Reg E is often required. Excellent communication, problem-solving, and empathy are vital soft skills to effectively assist customers and resolve sensitive issues. These skills are essential for accurately investigating disputes, ensuring regulatory compliance, and providing a positive customer experience.

What jobs involve conflict resolution?

Jobs that involve conflict resolution include roles such as customer service representatives, mediators, human resources specialists, and dispute resolution officers. These positions require strong communication, negotiation skills, and often certification or training in conflict management. They are common in industries like finance, legal, healthcare, and social services.

What are the most common challenges faced in a Debit Card Dispute role?

Professionals in Debit Card Dispute positions often encounter challenges like managing high volumes of cases while maintaining accuracy under tight deadlines, dealing with complex or ambiguous transaction information, and consistently applying regulatory guidelines. The role also requires balancing the needs of customers—who may be frustrated or anxious about disputed transactions—while protecting the financial institution from potential fraud. Strong organization and multitasking skills help manage these demands, and ongoing training is typically provided to keep up with evolving industry requirements. Collaboration with compliance, fraud prevention, and customer service teams is common to ensure efficient resolution and adherence to policies.

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What cities are hiring for Debit Card Dispute jobs? Cities with the most Debit Card Dispute job openings:
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Debit Card Dispute jobs near you
Infographic showing various Debit Card Dispute job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 18% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $46,823 per year, or $22.5 per hour.
Dispute Specialist I

Dispute Specialist I

Woodforest Financial Group

The Woodlands, TX • On-site

Full-time

Re-posted 3 hours ago

Woodforest National Bank rating

6.9

Company rating: 6.9 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

115th of 149 rated banks

Job description

Take the next step toward your new career today!
Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve.

At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!
The Dispute Specialist I is responsible for investigating and processing debit card and/or ACH dispute claims, and Stop Payments, initiated by customers or on behalf of the bank. Additional responsibilities include extensive knowledge of regulation E, banks policies and procedures.
Key Responsibilities:
  Research customer dispute claims by reviewing card transactions, account records and information provided by merchants or customers; makes a determination or escalates for approval as appropriate.
  Processes credits and reversals based on the outcome of the dispute claims.
  Provide excellent support for calls regarding dispute questions and claim information from customers, branches, Customer Experience, and merchants.
  Reviews pending dispute files to see if all required documentation has been provided.
  Process dispute claims in accordance with Regulation E and department/network compliance requirements
Competencies Required:
  Solid technology and internet searching skills, including proficiency with Microsoft Office applications and the ability to navigate financial software applications and payment systems.
  Working knowledge of banking operations, fraudulent investigations, and regulations that relate to overdrawn funds and general risk management including a good understanding of Regulation E.
  Self-starter possessing the ability to work independently while supporting a team environment.
  Strong customer service skills with the ability to effectively research and resolve issues and discrepancies.
  Ability to follow directions and apply proper policies, procedures and guidelines.
  Ability to work flexible hours; demonstrated good attendance and punctuality.
  Outstanding listening and communications skills, both written and verbal.
  Strong organizational skills with the ability to prioritize workload and multi-task in a fast paced, high volume environment while maintaining attention to detail.
Minimum Qualifications/Experience:
  2 years of financial operations, banking, or claim investigations experience.
  1 years of high level of administration or account servicing experience preferred.
  Some customer service experience preferred.
Formal Education & Certification:
  High School Diploma or equivalent required.
Work Status:
  Full-Time.
Supervisory Responsibility:
  None.
Travel:
  0% - Negligible amount of travel expected.
Working Conditions:
  Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.
Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee

Nothing herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Woodforest is an Equal Opportunity Employer, including Disability and Veterans.

What Woodforest National Bank employees say

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About Woodforest National Bank

Sourced by ZipRecruiter

Woodforest National Bank, based in The Woodlands, Texas, USA, is a full-service community bank that operates in the banking and financial services industry. Founded in 1980, it has evolved from a single bank in Houston, Texas, to a nationally recognized and reputed bank with branches in 17 states across the U.S. The bank provides a variety of financial services like personal banking, wealth management, insurance services, treasury management, and corporate and commercial banking. Woodforest is committed to "Earn your trust every day, in all we do" that shapes their numerous strategies and decisions.

Industry

Commercial banking

Company size

1,001 - 5,000 Employees

Headquarters location

The Woodlands, TX, US

Year founded

1980

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