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Debit Card Dispute Jobs (NOW HIRING)

OnPath Credit Union

Card Services Manager

Metairie, LA

$68K - $85K/yr

Oversee all card dispute operations, including debit card, credit card, ATM, and ACH disputes where applicable. * Manage dispute management systems, ensuring timely case resolution, regulatory ...

C&F Bank

Card Services Support Specialist II

Toano, VA · On-site

Responsibilities include debit card production and maintenance, customer support, dispute processing, fraud monitoring, risk mitigation, regulatory compliance activities, and reconciliation functions.

SCCU

Dispute Analyst I

Melbourne, FL · Hybrid

$46K - $48K/yr

Dispute Analyst I Key Responsibilities ... Reviews, processes, and decisions debit and credit card fraud and merchant disputes, including ATM ...

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Debit Card Dispute information

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How much do debit card dispute jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for debit card dispute in the United States is $22.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $22.12 per hour, depending on experience, location, and employer.

What is a debit card dispute?

A Debit Card Dispute job involves investigating and resolving customer disputes related to unauthorized or incorrect debit card transactions. Employees in this role review transaction details, gather necessary documentation, and follow banking regulations to determine the legitimacy of claims. They communicate with customers, merchants, and financial institutions to ensure fair outcomes. Accuracy, attention to detail, and knowledge of fraud prevention are essential skills for this position.

What are the key skills and qualifications needed to thrive in a debit card dispute role?

To excel in a Debit Card Dispute role, you should have strong analytical abilities, attention to detail, knowledge of banking regulations, and prior experience in financial services or customer support. Familiarity with dispute processing software, core banking systems, and regulatory compliance tools such as Reg E is often required. Excellent communication, problem-solving, and empathy are vital soft skills to effectively assist customers and resolve sensitive issues. These skills are essential for accurately investigating disputes, ensuring regulatory compliance, and providing a positive customer experience.

What are the most common challenges faced in a debit card dispute role?

Professionals in Debit Card Dispute positions often encounter challenges like managing high volumes of cases while maintaining accuracy under tight deadlines, dealing with complex or ambiguous transaction information, and consistently applying regulatory guidelines. The role also requires balancing the needs of customers—who may be frustrated or anxious about disputed transactions—while protecting the financial institution from potential fraud. Strong organization and multitasking skills help manage these demands, and ongoing training is typically provided to keep up with evolving industry requirements. Collaboration with compliance, fraud prevention, and customer service teams is common to ensure efficient resolution and adherence to policies.

How do disputes work with debit card disputes?

A debit card dispute involves a cardholder reporting unauthorized or incorrect transactions to their bank or financial institution. The bank investigates the claim, often requesting documentation from the cardholder, and may temporarily credit the account while resolving the issue. The process typically follows regulations such as the Electronic Fund Transfer Act and can take several weeks to complete.
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Debit Card Dispute jobs near you
Infographic showing various Debit Card Dispute job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,823 per year, or $22.5 per hour.

EFT Operations Specialist

Charlotte, NC • Hybrid

Motion Recruitment
Recruiting and Staffing Services • 501 - 1,000 employees
Learn more about Motion Recruitmentexternal

Contractor

Re-posted 14 days ago

Job description

Exciting EFT Operations Specialist position with an established financial services firm.
Contract Duration: 6 months and may extend .
Location: Charlotte, NC Hybrid role
Title: EFT Operations Specialist.
Requirements:
  • 3-5 years of Reg-E/EFT experience preferred Experience working and managing BPO operations Card Disputes
  • Chargeback processing experience with VISA Resolve Online and Mastercomm
  • Good communication and organizational skills

What You will be Doing:

  • Job Duties: The EFT Operations Specialist is responsible for processing and oversight of debit card disputed items.
  • Specialist work may include investigating claims in a fast paced work environment.
  • The EFT Operations Specialist will serve as the primary contact for all disputes and research claims for both internal and external members.
  • The EFT Operations Specialist must possess in-depth knowledge of debit card dispute processing rules, Regulation E rules, and Visa Zero Liability rules.


Additional responsibilities include:

  • Processes disputed items and performs follow ups on outstanding items.
  • QA/QC review
  • Sends required correspondence to members regarding the status of their dispute
  • Understands and maintains compliance with Regulation E and Visa Zero Liability Rules while adhering to our client's policies and procedures.
  • Demonstrates regulatory and technical knowledge to provide guidance and support to internal staff and members on dispute items.
  • Ensures daily-automated tasks are complete through review of files and reports.
  • Work with internal and external partners to ensure systems and processes are effective and accurate.
  • Pull reports and other data to assist management in understanding the status and amount of disputed items.
  • Manages strict deadlines and performs time sensitive duties accurately and efficiently.
  • Maintains a working knowledge of all functions within the department to sustain integrity of the departments guidelines.
  • May be cross trained in other areas of Operations and/or Member Success related functions.

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