At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our ... Reviews and processes debit card disputes in accordance with REG E and Visa chargeback rights.
At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our ... Reviews and processes debit card disputes in accordance with REG E and Visa chargeback rights.
Credit Card Specialist
Eden Prairie, MN · On-site
$17/hr
SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in ... Execute Card Member Appreciation Days or other special promotions at a high level according to ...
Credit Card Specialist
Eden Prairie, MN · On-site
$17/hr
SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in ... Execute Card Member Appreciation Days or other special promotions at a high level according to ...
Credit Trainee
Lenexa, KS · On-site
Ferguson is a community of proud associates who operate with the shared purpose of building ... Credit Trainee Ferguson is seeking a motivated early-career professional to join our Credit team.
Credit Trainee
Lenexa, KS · On-site
Ferguson is a community of proud associates who operate with the shared purpose of building ... Credit Trainee Ferguson is seeking a motivated early-career professional to join our Credit team.
SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in ... Execute Card Member Appreciation Days or other special promotions at a high level according to ...
SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in ... Execute Card Member Appreciation Days or other special promotions at a high level according to ...
$90K - $125K/yr
... credit card - is a network of credit relationships. Setpoint provides critical operational ... We are looking for a Capital Solutions Associate to join our team! This is an opportunity to have a ...
$90K - $125K/yr
... credit card - is a network of credit relationships. Setpoint provides critical operational ... We are looking for a Capital Solutions Associate to join our team! This is an opportunity to have a ...
$90K - $125K/yr
... credit card - is a network of credit relationships. Setpoint provides critical operational ... We are looking for a Capital Solutions Associate to join our team! This is an opportunity to have a ...
$90K - $125K/yr
... credit card - is a network of credit relationships. Setpoint provides critical operational ... We are looking for a Capital Solutions Associate to join our team! This is an opportunity to have a ...
Accounts Payable Clerk Credit Card Processing
Independence, OH · On-site
$18.75 - $23.75/hr
Associate Degree in Accounting, Finance, or Business preferred. * 1-3 years of accounts payable ... Experience processing and posting corporate credit card transactions is preferred. * Proficiency ...
Accounts Payable Clerk Credit Card Processing
Independence, OH · On-site
$18.75 - $23.75/hr
Associate Degree in Accounting, Finance, or Business preferred. * 1-3 years of accounts payable ... Experience processing and posting corporate credit card transactions is preferred. * Proficiency ...
Associate Degree in Accounting, Finance, or Business preferred. * 1-3 years of accounts payable ... Experience processing and posting corporate credit card transactions is preferred. * Proficiency ...
Associate Degree in Accounting, Finance, or Business preferred. * 1-3 years of accounts payable ... Experience processing and posting corporate credit card transactions is preferred. * Proficiency ...
Wells Fargo is seeking an Associate Account Resolution Representative - Credit Card Collections in West Des Moines, IA. This team is part of our Unsecured Lending Operations, empowering millions of ...
Wells Fargo is seeking an Associate Account Resolution Representative - Credit Card Collections in West Des Moines, IA. This team is part of our Unsecured Lending Operations, empowering millions of ...
Credit Card and Digital Payment Reconciler
Cumberland, RI · Hybrid
$18.50 - $38.82/hr
As an Credit Card and Digital Payment Reconciler, you will be responsible for identifying and ... Associate degree or equivalent experience * Bachelor's degree preferred Anticipated Weekly Hours 40 ...
Credit Card and Digital Payment Reconciler
Cumberland, RI · Hybrid
$18.50 - $38.82/hr
As an Credit Card and Digital Payment Reconciler, you will be responsible for identifying and ... Associate degree or equivalent experience * Bachelor's degree preferred Anticipated Weekly Hours 40 ...
Experience in credit and debit card operations and regulations in preferred. Education : * High School Diploma or GED is required. * Associates degree in a business related field is preferred. Other ...
Experience in credit and debit card operations and regulations in preferred. Education : * High School Diploma or GED is required. * Associates degree in a business related field is preferred. Other ...
Job Purpose: Assist applicants in completing credit card applications, guiding them through the process, verifying personal information, and ensuring all required data is accurate and complete.
New
Job Purpose: Assist applicants in completing credit card applications, guiding them through the process, verifying personal information, and ensuring all required data is accurate and complete.
New
Job Purpose: Assist applicants in completing credit card applications, guiding them through the process, verifying personal information, and ensuring all required data is accurate and complete.
New
Job Purpose: Assist applicants in completing credit card applications, guiding them through the process, verifying personal information, and ensuring all required data is accurate and complete.
New
Card Services Specialist
Oak Ridge, TN · On-site
Experience in credit and debit card operations and regulations in preferred. Education : * High School Diploma or GED is required. * Associates degree in a business related field is preferred. Other ...
Card Services Specialist
Oak Ridge, TN · On-site
Experience in credit and debit card operations and regulations in preferred. Education : * High School Diploma or GED is required. * Associates degree in a business related field is preferred. Other ...
Credit Application Associate
Dakota Dunes, SD · On-site
Job Purpose: Assist applicants in completing credit card applications, guiding them through the process, verifying personal information, and ensuring all required data is accurate and complete.
Credit Application Associate
Dakota Dunes, SD · On-site
Job Purpose: Assist applicants in completing credit card applications, guiding them through the process, verifying personal information, and ensuring all required data is accurate and complete.
As an Associate in Card Acquisitions Risk SMB Strategy, you will directly engage and influence Acquisitions risk strategies in the newly created 1st line credit function within the Card Credit ...
As an Associate in Card Acquisitions Risk SMB Strategy, you will directly engage and influence Acquisitions risk strategies in the newly created 1st line credit function within the Card Credit ...
As an Associate in Card Acquisitions Risk SMB Strategy, you will directly engage and influence Acquisitions risk strategies in the newly created 1st line credit function within the Card Credit ...
As an Associate in Card Acquisitions Risk SMB Strategy, you will directly engage and influence Acquisitions risk strategies in the newly created 1st line credit function within the Card Credit ...
As an Associate in Card Acquisitions Risk SMB Strategy, you will directly engage and influence Acquisitions risk strategies in the newly created 1st line credit function within the Card Credit ...
As an Associate in Card Acquisitions Risk SMB Strategy, you will directly engage and influence Acquisitions risk strategies in the newly created 1st line credit function within the Card Credit ...
Private Credit Valuation Senior Associate
Philadelphia, PA · On-site
$125K - $150K/yr
Private Credit Valuation Senior Associate Location: Philadelphia / Hybrid Company: Fidem Financial ... Perform valuation analysis for private credit investments including credit card and installment ...
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Private Credit Valuation Senior Associate
Philadelphia, PA · On-site
$125K - $150K/yr
Private Credit Valuation Senior Associate Location: Philadelphia / Hybrid Company: Fidem Financial ... Perform valuation analysis for private credit investments including credit card and installment ...
Chase Card Services is the leading credit card issuer in the U.S. With over $1 trillion in sales ... As a Card Risk Strategy Associate in the Card Credit Decisioning Unit, you will lead efforts to ...
Chase Card Services is the leading credit card issuer in the U.S. With over $1 trillion in sales ... As a Card Risk Strategy Associate in the Card Credit Decisioning Unit, you will lead efforts to ...
Credit Card Associate information
What does a Credit Card Associate do?
A Credit Card Associate typically helps customers with credit card applications, account management, and resolving issues related to credit card usage. They may work in customer service, assisting with inquiries about card benefits, payments, and disputes. Additionally, they often educate customers on responsible credit usage and may support fraud prevention efforts. Their goal is to ensure a positive customer experience while maintaining compliance with financial regulations.
What are the typical challenges faced by a Credit Card Associate in balancing customer satisfaction with company policies?
Credit Card Associates often encounter situations where they must enforce company policies, such as credit limits and fraud prevention measures, while still providing a positive customer experience. Navigating these scenarios requires strong communication skills to explain decisions clearly and empathy to address customer concerns. Associates must stay up-to-date on policy changes and use discretion when escalating issues to supervisors. Successfully balancing these responsibilities helps build trust with both customers and the company, and can open doors to advancement within the financial services sector.
What is the difference between Credit Card Associate vs Customer Service Representative?
| Aspect | Credit Card Associate | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma; some roles may prefer banking or finance experience | High school diploma; customer service experience beneficial |
| Work Environment | Bank branches, financial institutions, call centers | Call centers, retail stores, corporate offices |
| Employer & Industry Usage | Financial institutions, credit card companies | Various industries including banking, retail, telecom |
| Common Search & Comparison | Often compared for customer interaction and financial knowledge | Broader customer support roles, less finance-specific |
The main difference between a Credit Card Associate and a Customer Service Representative lies in their focus. Credit Card Associates primarily handle credit card accounts, offer financial advice, and process transactions within banking or credit companies. Customer Service Representatives provide general support across various industries, addressing customer inquiries and resolving issues. While both roles involve customer interaction, Credit Card Associates require more finance-specific knowledge and experience related to credit products.
What are the key skills and qualifications needed to thrive as a Credit Card Associate, and why are they important?
To thrive as a Credit Card Associate, you need strong customer service skills, attention to detail, and a solid understanding of financial products, typically supported by a high school diploma or equivalent. Familiarity with CRM systems, payment processing platforms, and basic office software is important, and some roles may require knowledge of regulatory compliance. Excellent communication, problem-solving abilities, and patience help you excel when handling inquiries or resolving disputes. These skills ensure efficient service, customer satisfaction, and regulatory adherence in a competitive financial environment.
What cities are hiring for Credit Card Associate jobs? Cities with the most Credit Card Associate job openings:
What are the most commonly searched types of Credit Card jobs? The most popular types of Credit Card jobs are:
What states have the most Credit Card Associate jobs? States with the most job openings for Credit Card Associate jobs include:
Other
Posted 6 days ago
Job description
At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our culture of inclusion and collaboration enables us to support our members’ financial wellbeing, positively impact the communities we serve, and help our associates grow their careers. Bring your authentic self to work as part of an organization where you’ll feel valued for your unique qualities, are enabled to reach your full potential, and are recognized for your contributions to our success. We strive to ensure you feel empowered to grow and succeed, while also feeling valued and taken care of, as we all do our part to put people first. We invite you to learn more about this and other opportunities at Landmark Credit Union.
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NATURE AND SCOPE
Reports to the Manager, Debit Disputes. Reviews and processes debit card disputes in accordance with REG E and Visa chargeback rights. Assists in fraud detection and mitigation in other delivery channels including, but not limited to, point of sale and e-commerce. Reviews and analyzes accounts and customer situations that may require specialized resolution.
Reports to the Manager, Debit Disputes. Reviews and processes debit card disputes in accordance with REG E and Visa chargeback rights. Assists in fraud detection and mitigation in other delivery channels including, but not limited to, point of sale and e-commerce. Reviews and analyzes accounts and customer situations that may require specialized resolution.
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REQUIREMENTS
1. High school diploma or equivalent, and a minimum one year financial industry experience with managing REG E claims and the chargeback process required.
2. Experience or ability to gain proficiency in all programs and systems used for this job.
3. Proficiency in dealing with customer issues in both a routine and complex environment.
4. Must have the ability to use independent judgment and discretion in various situations while maintaining a high degree of confidentiality.
5. Excellent verbal and written communication skills, problem solving skills, organizational skills and the ability to work independently.
6. Must develop a thorough understanding of company policies and procedures as they relate to this position. Must comply with all company policies and procedures and all job-related state and federal laws and regulations.
1. High school diploma or equivalent, and a minimum one year financial industry experience with managing REG E claims and the chargeback process required.
2. Experience or ability to gain proficiency in all programs and systems used for this job.
3. Proficiency in dealing with customer issues in both a routine and complex environment.
4. Must have the ability to use independent judgment and discretion in various situations while maintaining a high degree of confidentiality.
5. Excellent verbal and written communication skills, problem solving skills, organizational skills and the ability to work independently.
6. Must develop a thorough understanding of company policies and procedures as they relate to this position. Must comply with all company policies and procedures and all job-related state and federal laws and regulations.
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PRINCIPAL ACCOUNTABILITIES
1. Processes daily debit card claims to ensure compliance. Determines if claim is authorized or unauthorized and responds appropriately.
2. Works with merchants, branch staff and/or members to gather information as needed to make determinations on disputes.
3. Contacts cardholders to verify if transactions are valid. Responds to all calls, emails, and other correspondence to answer questions and resolve issues with disputes.
4. Drafts and sends notice to member indicating a provisional credit applied to their account while the dispute investigation takes place.
5. Tracks fraudulent transactions through fraud management system, and includes involved dollar amounts to show how much fraud was exposed, lost and/or prevented.
6. Conducts external research to ensure truthfulness of dispute claims, when needed.
7. Performs other duties as assigned.
1. Processes daily debit card claims to ensure compliance. Determines if claim is authorized or unauthorized and responds appropriately.
2. Works with merchants, branch staff and/or members to gather information as needed to make determinations on disputes.
3. Contacts cardholders to verify if transactions are valid. Responds to all calls, emails, and other correspondence to answer questions and resolve issues with disputes.
4. Drafts and sends notice to member indicating a provisional credit applied to their account while the dispute investigation takes place.
5. Tracks fraudulent transactions through fraud management system, and includes involved dollar amounts to show how much fraud was exposed, lost and/or prevented.
6. Conducts external research to ensure truthfulness of dispute claims, when needed.
7. Performs other duties as assigned.
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EEO/Veterans/Disabled