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Credit Card Associate Jobs (NOW HIRING)

SCHEELS

Credit Card Specialist

Eden Prairie, MN

$17/hr

SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in ... Execute Card Member Appreciation Days or other special promotions at a high level according to ...

Scheels

Credit Card Specialist

Eden Prairie, MN · On-site

$17/hr

SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in ... Execute Card Member Appreciation Days or other special promotions at a high level according to ...

Ferguson Enterprises, LLC

Credit Trainee

Lenexa, KS · On-site

Ferguson is a community of proud associates who operate with the shared purpose of building ... Credit Trainee Ferguson is seeking a motivated early-career professional to join our Credit team.

Setpoint

$90K - $125K/yr

... credit card - is a network of credit relationships. Setpoint provides critical operational ... We are looking for a Capital Solutions Associate to join our team! This is an opportunity to have a ...

Setpoint

$90K - $125K/yr

... credit card - is a network of credit relationships. Setpoint provides critical operational ... We are looking for a Capital Solutions Associate to join our team! This is an opportunity to have a ...

Tjx

Cashier/Credit Card specialist

Lake Mary, FL · On-site

$14 - $14.50/hr

Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet ...

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Credit Card Associate information

What does a Credit Card Associate do?

A Credit Card Associate typically helps customers with credit card applications, account management, and resolving issues related to credit card usage. They may work in customer service, assisting with inquiries about card benefits, payments, and disputes. Additionally, they often educate customers on responsible credit usage and may support fraud prevention efforts. Their goal is to ensure a positive customer experience while maintaining compliance with financial regulations.

What are the typical challenges faced by a Credit Card Associate in balancing customer satisfaction with company policies?

Credit Card Associates often encounter situations where they must enforce company policies, such as credit limits and fraud prevention measures, while still providing a positive customer experience. Navigating these scenarios requires strong communication skills to explain decisions clearly and empathy to address customer concerns. Associates must stay up-to-date on policy changes and use discretion when escalating issues to supervisors. Successfully balancing these responsibilities helps build trust with both customers and the company, and can open doors to advancement within the financial services sector.

What is the difference between Credit Card Associate vs Customer Service Representative?

AspectCredit Card AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking or finance experienceHigh school diploma; customer service experience beneficial
Work EnvironmentBank branches, financial institutions, call centersCall centers, retail stores, corporate offices
Employer & Industry UsageFinancial institutions, credit card companiesVarious industries including banking, retail, telecom
Common Search & ComparisonOften compared for customer interaction and financial knowledgeBroader customer support roles, less finance-specific

The main difference between a Credit Card Associate and a Customer Service Representative lies in their focus. Credit Card Associates primarily handle credit card accounts, offer financial advice, and process transactions within banking or credit companies. Customer Service Representatives provide general support across various industries, addressing customer inquiries and resolving issues. While both roles involve customer interaction, Credit Card Associates require more finance-specific knowledge and experience related to credit products.

What are the key skills and qualifications needed to thrive as a Credit Card Associate, and why are they important?

To thrive as a Credit Card Associate, you need strong customer service skills, attention to detail, and a solid understanding of financial products, typically supported by a high school diploma or equivalent. Familiarity with CRM systems, payment processing platforms, and basic office software is important, and some roles may require knowledge of regulatory compliance. Excellent communication, problem-solving abilities, and patience help you excel when handling inquiries or resolving disputes. These skills ensure efficient service, customer satisfaction, and regulatory adherence in a competitive financial environment.
More about Credit Card Associate jobs
What cities are hiring for Credit Card Associate jobs? Cities with the most Credit Card Associate job openings:
What are the most commonly searched types of Credit Card jobs? The most popular types of Credit Card jobs are:
What states have the most Credit Card Associate jobs? States with the most job openings for Credit Card Associate jobs include:
What job categories do people searching Credit Card Associate jobs look for? The top searched job categories for Credit Card Associate jobs are:
Credit Card Associate jobs near you
Infographic showing various Credit Card Associate job openings in the United States as of June 2026, with employment types broken down into 65% Full Time, 33% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
CNB Bank, Credit Card Associate

CNB Bank, Credit Card Associate

CNB Bank

Clearfield, PA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

CNB Bank rating

8.8

Company rating: 8.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

11th of 141 rated banks

Job description

Job Type
Full-time
Description
The Credit Card Associate supports the bank's credit card related initiatives. Their focus includes providing outstanding client experience related to credit card products and services. They must have good communication skills and be able to assist the frontline, lenders, and treasury management teams in supporting the needs of clients. They also work closely with other colleagues to assist in executing promotions and regional competitions to promote our existing credit card portfolio and ensure future growth.
Below is a list of essential functions of this position. Additional responsibilities may be assigned in the position.
KEY RESPONSIBILITIES
  • Support front line inquiries following established service level standards.
  • Utilize critical thinking to identify solutions with the cardholder and bank in mind.
  • Take ownership of assigned tasks including balancing, maintenance, & inventory.
  • Follow policy and procedures related to assigned tasks.
  • Ensure attention to detail in all tasks.

ATTITUDES
Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives by demonstrating:
  • Respect: Values diverse perspectives and treats others with dignity.
  • Client Focus: Prioritizes client needs and delivers a consistent card experience.
  • Inclusion: Embraces and supports a diverse and inclusive environment.

BEHAVIORS
Demonstrates strong business ethics and honest behaviors and the ability to positively influence and work with others to achieve excellent results by demonstrating:
  • Leadership: Takes initiative in resolving card related challenges and improving client experience.
  • Integrity: Maintains confidentiality and adheres to policies, procedures, and compliance standards.
  • Collaboration: Works effectively and efficiently with cross-functional teams.
  • Volunteerism: Participates in community and company-sponsored volunteer efforts.

COMPETENCIES
Reflects skill, good judgement, positive conduct, and personal responsibility for assigned areas. Seeks to implement and leverage services and technologies that create efficiencies by demonstrating:
  • Accountability: Owns tasks and follows through on commitments.
  • Innovation: Suggests and implements improvements to card related to products and procedures.
  • Professionalism: Practice the skill, good judgment, attitude, and conduct characterized by a person in a business environment.

POSITION LEVEL(S) EXPECTATIONS (if applicable)
  • Level 1: Completes assigned duties
  • Level 2: Completes Level 2 duties independently and demonstrates the ability to manage other tasks with minimal oversight

SEEKS PROFESSIONAL DEVELOPMENT OPPORTUNITIES
Actively participates in expanding skill sets and career paths by attending training programs, workshops, certifications, and educational resources relevant to the role. Seeks cross functional learning opportunities to enhance card expertise and deepen general banking understanding.
Requirements
QUALIFICATIONS, EDUCATION, & EXPERIENCE
To perform this position successfully, an individual must be able to perform each essential position requirement satisfactorily and a skills inventory is listed below. A high school diploma or general education degree (GED) is required, with related experience and secondary education preferred. A background screening will be conducted.
  • LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization. Ability to communicate to clients directly, efficiently, and effectively.
  • TECHNOLOGY SKILLS: Ability to utilize telephone systems and possess good digital literacy including email, internet, intranet, and Microsoft applications. Prior experience or the ability to learn multiple card applications and embrace change and new technology.
  • MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute sum, average, difference, and percents preferred.
  • REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to use critical thinking skills to solve challenging problems involving several variables in a standardized situation.
  • PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

This position operates in a professional office environment with considerable time spent at a desk using office equipment such as computers, phones, and printers. Noise level is moderate with constant communication and interactions with others. May be required to lift 30 pounds in weight. Ability to travel on occasion to all market areas and attend seminars or training sessions offsite.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
DISCLAIMER: This job description is not an exclusive list of responsibilities and duties. They may change at any time without notice.
BENEFITS
  • Medical, Dental, Vision & Life Insurance
  • 401K with company match
  • Paid Time Off & Recognized Holidays
  • Leave policies
  • Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
  • Employee Assistance Program
  • Employee Health & Wellness Program
  • Special Loan and Deposit Rates
  • Gradifi Student Loan Paydown Plan
  • Rewards & Recognition Programs and much more!

Eligibility requirements apply.
CNB Bank is an equal opportunity employer and all applicants are considered based on qualifications without regard to sex, race, color, ancestry, religious creed, national origin, sexual orientation, gender identity, physical disability, mental disability, age, marital status, disabled veteran or Vietnam era veteran status. CNB Financial Corporation is an Affirmative Action Employer and is committed to fostering, cultivating and preserving a culture of diversity and inclusion.
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