ZipRecruiter

Log In

1

Credit Card Associate Jobs (NOW HIRING)

Scheels

Credit Card Specialist

Eden Prairie, MN

Credit Card Specialist Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your ... SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in ...

FERGUSON

Credit Trainee

Santa Ana, CA

Credit Trainee Since 1953, Ferguson has been a source of quality supplies for a variety of ... Ferguson is a community of proud associates who operate with the shared purpose of building ...

SCHEELS

Credit Card Specialist

Eden Prairie, MN · On-site

$17/hr

SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in ... Execute Card Member Appreciation Days or other special promotions at a high level according to ...

Scheels

Credit Card Specialist

Eden Prairie, MN · On-site

$17/hr

SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in ... Execute Card Member Appreciation Days or other special promotions at a high level according to ...

Setpoint

$80K - $120K/yr

... credit card - is a network of credit relationships. Setpoint provides critical operational ... We are looking for a Capital Solutions Associate to join our team! This is an opportunity to have a ...

Setpoint

$80K - $120K/yr

... credit card - is a network of credit relationships. Setpoint provides critical operational ... We are looking for a Capital Solutions Associate to join our team! This is an opportunity to have a ...

Hellas Construction

Be Seen First

Credit Card & Accounting Specialist

Cedar Park, TX · On-site

$55K - $65K/yr

High school diploma or equivalent required; associate or bachelor's degree in Accounting, Finance ... Prior accounting, accounts payable, expense reporting, credit card administration, or related ...

next page

Showing results 1-20

People also search for

All JobsCredit Card Associate Jobs

Credit Card Associate information

What are the key skills and qualifications needed to thrive as a Credit Card Associate, and why are they important?

To thrive as a Credit Card Associate, you need strong customer service skills, attention to detail, and a solid understanding of financial products, typically supported by a high school diploma or equivalent. Familiarity with CRM systems, payment processing platforms, and basic office software is important, and some roles may require knowledge of regulatory compliance. Excellent communication, problem-solving abilities, and patience help you excel when handling inquiries or resolving disputes. These skills ensure efficient service, customer satisfaction, and regulatory adherence in a competitive financial environment.

What are the typical challenges faced by a Credit Card Associate in balancing customer satisfaction with company policies?

Credit Card Associates often encounter situations where they must enforce company policies, such as credit limits and fraud prevention measures, while still providing a positive customer experience. Navigating these scenarios requires strong communication skills to explain decisions clearly and empathy to address customer concerns. Associates must stay up-to-date on policy changes and use discretion when escalating issues to supervisors. Successfully balancing these responsibilities helps build trust with both customers and the company, and can open doors to advancement within the financial services sector.

What does a Credit Card Associate do?

A Credit Card Associate typically helps customers with credit card applications, account management, and resolving issues related to credit card usage. They may work in customer service, assisting with inquiries about card benefits, payments, and disputes. Additionally, they often educate customers on responsible credit usage and may support fraud prevention efforts. Their goal is to ensure a positive customer experience while maintaining compliance with financial regulations.

What is a credit card associate?

A credit card associate is a professional who works for financial institutions or credit card companies, assisting customers with account management, application processes, and inquiries. They often need strong communication skills and knowledge of credit products, and may use customer service tools to support clients effectively.

What is the difference between Credit Card Associate vs Customer Service Representative?

AspectCredit Card AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking or finance experienceHigh school diploma; customer service experience beneficial
Work EnvironmentBank branches, financial institutions, call centersCall centers, retail stores, corporate offices
Employer & Industry UsageFinancial institutions, credit card companiesVarious industries including banking, retail, telecom
Common Search & ComparisonOften compared for customer interaction and financial knowledgeBroader customer support roles, less finance-specific

The main difference between a Credit Card Associate and a Customer Service Representative lies in their focus. Credit Card Associates primarily handle credit card accounts, offer financial advice, and process transactions within banking or credit companies. Customer Service Representatives provide general support across various industries, addressing customer inquiries and resolving issues. While both roles involve customer interaction, Credit Card Associates require more finance-specific knowledge and experience related to credit products.

More about Credit Card Associate jobs
What cities are hiring for Credit Card Associate jobs? Cities with the most Credit Card Associate job openings:
What are the most commonly searched types of Credit Card jobs? The most popular types of Credit Card jobs are:
What states have the most Credit Card Associate jobs? States with the most job openings for Credit Card Associate jobs include:
What job categories do people searching Credit Card Associate jobs look for? The top searched job categories for Credit Card Associate jobs are:
Credit Card Associate jobs near you
Infographic showing various Credit Card Associate job openings in the United States as of May 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 96% Physical, and 4% Remote job distribution.
Card Services Associate

Card Services Associate

HawaiiUSA Federal Credit Union

Honolulu, HI • On-site

$21 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

The Card Services Associate is a vital member of the Card Services Division. This role is key to ensuring our members receive seamless card experiences by performing card related servicing for all card types (ATM, debit, and credit). The Card Services Associate is also responsible for handling card disputes, mitigating fraud risks, and ensuring compliance with federal regulations and card operating rules.

Key Responsibilities
Card Servicing and Member Support

  • Assist members with inquiries related to ATM cards, debit cards, and credit cards: Card balances, Transaction history, Card declines.
  • Process card reissues, replacements, and PIN resets promptly.
  • Educate members and staff on card features, benefits, and usage guidelines.
  • Collaborate with other departments to address card-related issues efficiently.
  • Perform corrections/ adjustments to member accounts.

Dispute Processing

  • Investigate and resolve cardholder disputes while adhering to Regulation E, Regulation Z, and Visa/Mastercard operation rules.
  • Handle chargebacks, unauthorized transactions, and fraudulent activity.
  • Maintain accurate records of dispute cases and outcomes.

Fraud Mitigation

  • Monitor card transactions for suspicious activity and patterns.
  • Work closely with the Fraud team to identify potential fraud cases.

Compliance and Regulation

  • Adhere to network rules/ regulations (e.g., Mastercard, Visa, Regulation E, Regulation Z).

Qualifications & Experience

  • Minimum of two years of experience in card servicing or comparable work experience for a financial institution or customer service environment
  • Understanding banking regulations and retail banking products preferred.
  • Experience with ATM network management and credit card processing workflows preferred.
  • High School diploma or equivalent.

Minimum Physical Requirements:

  • Sit for prolonged periods at a desk, working on a computer.
  • Reach, bend, twist and turn frequently.
  • Lift, pull, push, and carry up to 30 pounds on occasion.
  • We'll make reasonable accommodations for qualified applicants and employees with disabilities.

Benefits and Pay:

The expected pay range for Card Services Associate is $21 - $25 per hour.

This pay reflects the compensation we reasonably expect to offer for this role based on typical qualifications and market data. The pay offered may vary depending on the candidate’s experience, skills, and other relevant factors.

We cover 100% of employee’s single medical, drug, vision, and dental monthly health insurance premiums. Employees also love receiving paid volunteer time, our pay it forward program, and matching their charitable donations up to $250 per year per employee. Tuition assistance for higher education is another special way we invest in our workforce. Benefits include, Paid Time Off and 11 Paid Holidays, 401(k) and 3% Employer Contribution, Health insurance, Paid time off, Vision insurance, Dental insurance, Prescription drug insurance, Tuition reimbursement, Life insurance, Flexible spending account, Disability insurance, Opportunities for advancement, Employee assistance program, Referral program, Retirement plan, Employee discount, Paid training, Professional development assistance, AD&D insurance, Volunteer time off, Credit union membership, Paid orientation, and more.

About Company:

HawaiiUSA Federal Credit Union is a local, not-for-profit, federally insured financial cooperative, owned and operated by our members since 1936. We are dedicated to helping members achieve their financial goals and our employees reach their career aspirations. We are committed to our community by extending ourselves through our time, efforts and resources. Our motto, Life Matters, means celebrating life’s experiences and creating fulfilling work opportunities, not just jobs.

Make a difference one life at a time!