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Credit Card Associate Jobs in Missouri (NOW HIRING)

Rapid Roberts, Inc.

Full-Time Sales Associate

Crane, MO · On-site

$16/hr

APPLY NOW AT CALL (417)890-1111 EXT. 630 TO SET UP AN INTERVIEW WAGE: $16 SALES ASSOCIATES: • Provide fast & friendly customer service • Operate cash register, conduct credit card and check ...

Midwest Petroleum Company

$15 - $16.50/hr

Credit card transactions * Lotto/lottery transactions * Issue money orders * Be available to assist with shift coverage (most stores 24 hours). * Handle any other work that can be assigned at ...

New

Rapid Roberts, Inc.

Full-Time Sales

Mansfield, MO · On-site

$16/hr

APPLY NOW AT CALL (417)890-1111 EXT. 630 TO SET UP AN INTERVIEW WAGE: $16 SALES ASSOCIATES: • Provide fast & friendly customer service • Operate cash register, conduct credit card and check ...

New

Combs Waterkotte

Be Seen First

Associate Attorney

Saint Louis, MO · On-site

$80K - $150K/yr

Associate Attorney Pay: $80,000.00 - $150,000.00 per year Job Type: Full-time Work Location: In ... Company credit card * Professional development assistance * Referral program * Retirement plan ...

Combs Waterkotte

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Associate Attorney

Saint Louis, MO · On-site

$80K - $150K/yr

Associate Attorney Pay: $80,000.00 - $150,000.00 per year Job Type: Full-time Work Location: In ... Company credit card * Professional development assistance * Referral program * Retirement plan ...

K&K Supply Company Inc

Counter Sales Associate

Fenton, MO · On-site

$15.25 - $19/hr

Description: We are seeking a customer-focused and detail-oriented Counter Sales Associate to ... Process cash, credit card, and check transactions accurately. * Maintain stock levels by ensuring ...

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Credit Card Associate information

What does a Credit Card Associate do?

A Credit Card Associate typically helps customers with credit card applications, account management, and resolving issues related to credit card usage. They may work in customer service, assisting with inquiries about card benefits, payments, and disputes. Additionally, they often educate customers on responsible credit usage and may support fraud prevention efforts. Their goal is to ensure a positive customer experience while maintaining compliance with financial regulations.

What are the typical challenges faced by a Credit Card Associate in balancing customer satisfaction with company policies?

Credit Card Associates often encounter situations where they must enforce company policies, such as credit limits and fraud prevention measures, while still providing a positive customer experience. Navigating these scenarios requires strong communication skills to explain decisions clearly and empathy to address customer concerns. Associates must stay up-to-date on policy changes and use discretion when escalating issues to supervisors. Successfully balancing these responsibilities helps build trust with both customers and the company, and can open doors to advancement within the financial services sector.

What is the difference between Credit Card Associate vs Customer Service Representative?

AspectCredit Card AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking or finance experienceHigh school diploma; customer service experience beneficial
Work EnvironmentBank branches, financial institutions, call centersCall centers, retail stores, corporate offices
Employer & Industry UsageFinancial institutions, credit card companiesVarious industries including banking, retail, telecom
Common Search & ComparisonOften compared for customer interaction and financial knowledgeBroader customer support roles, less finance-specific

The main difference between a Credit Card Associate and a Customer Service Representative lies in their focus. Credit Card Associates primarily handle credit card accounts, offer financial advice, and process transactions within banking or credit companies. Customer Service Representatives provide general support across various industries, addressing customer inquiries and resolving issues. While both roles involve customer interaction, Credit Card Associates require more finance-specific knowledge and experience related to credit products.

What are the key skills and qualifications needed to thrive as a Credit Card Associate, and why are they important?

To thrive as a Credit Card Associate, you need strong customer service skills, attention to detail, and a solid understanding of financial products, typically supported by a high school diploma or equivalent. Familiarity with CRM systems, payment processing platforms, and basic office software is important, and some roles may require knowledge of regulatory compliance. Excellent communication, problem-solving abilities, and patience help you excel when handling inquiries or resolving disputes. These skills ensure efficient service, customer satisfaction, and regulatory adherence in a competitive financial environment.
What are the most commonly searched types of Credit Card jobs in Missouri? The most popular types of Credit Card jobs in Missouri are:
What cities in Missouri are hiring for Credit Card Associate jobs? Cities in Missouri with the most Credit Card Associate job openings:
Credit Card Associate jobs near you

Supervisor - Commercial Card Client Advisors

UMB Financial

Kansas City, MO • On-site

$51K - $75K/yr

Full-time

Re-posted 2 days ago

Job description

UMB's bottom line is directlyimpactedby the growth of our commercial loan portfolioand revenue generating lines of business inTreasury Management and Commercial Card.The team consists ofCommercial Relationship Managers, Treasury/Card Sales Officers, Account Executives, and Implementation Specialists.This team managesthe commercial payments relationships throughout its life -developing meaningful connections with management of companies,governmentand non-profitsthey serve. Always mindful of the changes in the company, its industry, etc., over time that might create a change in their financial service needs.

As aSupervisorCommercialClient Advisor,youwill have the Commercial Card Client Advisor team as direct reports and be their point of escalation for client issues and will report directly to the Manager of Commercial Card Programs Service & Support. This role will also serve as a knowledge point for any day-to- daytraining and questions that come from the team. Will escalate any situations as neededtothe Manager.

How you will spendyourtime:

  • Function as the subject matter expert and point of contact for the Commercial Client Advisor team.
  • Perform consultation, research, and recommend solutions for complex card program inquiries,issuesand escalations toappropriate resolution.
  • Serve as the point of escalation that is available to the team for their immediate needs. If a client needs to speak to a manager oran employee needs assistanceon how to work an item.
  • Assistwith the onboarding and training of new hires. Responsible for keeping policies,processand procedure documents updated.
  • Track client issues & resolution, work withappropriate resourcesto ensure follow up and best practices with client and business partner(s).
  • Provide proactive communication with clients and internal business partnersregardingall components of client experience and set best practice expectations.
  • Provide training and education toCommercialClient Advisor team and Business Partners on all program tools and best practices as needed through multiple communication channels including in person.
  • HandlePTOcalendar, monthly and/or daily assignments for the Commercial Client Advisor team.
  • Conduct monthly 1-on-1s,Next90 and team meetings for the Commercial Client Advisor team.
  • Participate inidentification ofprocess improvement and program growth opportunities through root cause analysis and program review.
  • Complete special projects as needed.
  • Other duties as assigned.

We are excited to talk to you if you:

  • High School Diploma or Equivalent
  • 3+ years of credit card program or financial services experience.
  • Complex problem solving and ability to translate client needs
  • Strong written and verbal communication skills
  • Ability toidentifyand solve routine technical and end user system tools issues
  • Ability to effectively manage multiple requests, concerns and problems in a professional manner requiring significant attention to detail
  • Demonstrates attention to detail, end-to-end ownership, drive for results in support of growing the business, with a focus on the client
  • Demonstrate ability to communicate with multiple levels of leadership and lines of business effectively and professionally
  • Demonstrates strong interpersonal skills

Bonus points if:

  • Undergraduate degree in Business Administration/Finance
  • 3+ years Client Relationship Management, Customer Service & Sales experience in a related field
  • Functional knowledge of credit card industry
  • Functional knowledge of Commercial Card programs,servicingand operations
  • Knowledge and understanding of online banking platforms including ACH, EFT, Wire Transfer, UMB Commercial Card, Commercial Card Center, and FIS
  • Exposure to ERP and basic accounting systems
  • Functional knowledge of credit card industry
  • Functional knowledge of Commercial Card programs,servicingand operations
  • Knowledge and understanding of online banking platforms including ACH, EFT, Wire Transfer, UMB Commercial Card, Commercial Card Center, and FIS
  • Exposure to ERP and basic accounting systems

Compensation Ranges:

US Employees in California, Washington DC, New Jersey, and New York:

$62,310 - $90,760

US Employees in Colorado, Connecticut, Delaware, Illinois, Massachusetts, Maryland, Minnesota, Pennsylvania, Rhode Island, Texas, Washington, and Wisconsin:

$56,890 - $83,080

US Employees in all other states not listed above:

$51,480 - $75,410

The posted compensation range on this listing represents UMB's good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. Please see the description of benefits included with this job posting for additional information.

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more?
You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.


UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to talentacquisition@umb.com to let us know the nature of your request.


If you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB.


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