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Credit Card Associate Jobs in Alabama (NOW HIRING)

Metals USA

Credit Manager

AL · On-site

$80K - $90K/yr

... electronic and credit card payments. * Establishes and adheres to accounting principles and ... Bachelor degree or associate degree in accounting, business administration, finance or a similar ...

Metals USA Holdings Corp.

Credit Manager

Mobile, AL · On-site

$80K - $90K/yr

... electronic and credit card payments. * Establishes and adheres to accounting principles and ... Bachelor degree or associate degree in accounting, business administration, finance or a similar ...

Von Maur

LOSS PREVENTION ASSOCIATE

Hoover, AL · On-site

As a Loss Prevention Associate , you play an important role in protecting the company's assets. You ... Conduct investigations including credit card and check fraud * Achieve individual case goals * Be ...

Ross Stores, Inc

Retail Associate

Decatur, AL · On-site

$13.75 - $15.75/hr

The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ... Safeguards confidential information, cash and credit card information, and merchandise. * Follows ...

Ross Stores, Inc

Retail Associate

Montgomery, AL

$15 - $17.25/hr

The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ... Safeguards confidential information, cash and credit card information, and merchandise. * Follows ...

Ross Stores, Inc

Retail Associate

Mobile, AL

$12.50 - $14.50/hr

The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ... Safeguards confidential information, cash and credit card information, and merchandise. * Follows ...

Ross Stores, Inc

Retail Associate

Montgomery, AL · On-site

$12.75 - $14.75/hr

The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ... Safeguards confidential information, cash and credit card information, and merchandise. * Follows ...

Ross Stores

Retail Associate

Homewood, AL · On-site

$15.25 - $17.50/hr

The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ... Safeguards confidential information, cash and credit card information, and merchandise. * Follows ...

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Credit Card Associate information

What does a Credit Card Associate do?

A Credit Card Associate typically helps customers with credit card applications, account management, and resolving issues related to credit card usage. They may work in customer service, assisting with inquiries about card benefits, payments, and disputes. Additionally, they often educate customers on responsible credit usage and may support fraud prevention efforts. Their goal is to ensure a positive customer experience while maintaining compliance with financial regulations.

What are the typical challenges faced by a Credit Card Associate in balancing customer satisfaction with company policies?

Credit Card Associates often encounter situations where they must enforce company policies, such as credit limits and fraud prevention measures, while still providing a positive customer experience. Navigating these scenarios requires strong communication skills to explain decisions clearly and empathy to address customer concerns. Associates must stay up-to-date on policy changes and use discretion when escalating issues to supervisors. Successfully balancing these responsibilities helps build trust with both customers and the company, and can open doors to advancement within the financial services sector.

What is the difference between Credit Card Associate vs Customer Service Representative?

AspectCredit Card AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking or finance experienceHigh school diploma; customer service experience beneficial
Work EnvironmentBank branches, financial institutions, call centersCall centers, retail stores, corporate offices
Employer & Industry UsageFinancial institutions, credit card companiesVarious industries including banking, retail, telecom
Common Search & ComparisonOften compared for customer interaction and financial knowledgeBroader customer support roles, less finance-specific

The main difference between a Credit Card Associate and a Customer Service Representative lies in their focus. Credit Card Associates primarily handle credit card accounts, offer financial advice, and process transactions within banking or credit companies. Customer Service Representatives provide general support across various industries, addressing customer inquiries and resolving issues. While both roles involve customer interaction, Credit Card Associates require more finance-specific knowledge and experience related to credit products.

What are the key skills and qualifications needed to thrive as a Credit Card Associate, and why are they important?

To thrive as a Credit Card Associate, you need strong customer service skills, attention to detail, and a solid understanding of financial products, typically supported by a high school diploma or equivalent. Familiarity with CRM systems, payment processing platforms, and basic office software is important, and some roles may require knowledge of regulatory compliance. Excellent communication, problem-solving abilities, and patience help you excel when handling inquiries or resolving disputes. These skills ensure efficient service, customer satisfaction, and regulatory adherence in a competitive financial environment.
What are the most commonly searched types of Credit Card jobs in Alabama? The most popular types of Credit Card jobs in Alabama are:
What are popular job titles related to Credit Card Associate jobs in Alabama? For Credit Card Associate jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Credit Card Associate jobs in Alabama look for? The top searched job categories for Credit Card Associate jobs in Alabama are:
What cities in Alabama are hiring for Credit Card Associate jobs? Cities in Alabama with the most Credit Card Associate job openings:
Credit Card Associate jobs near you
Credit Card Support Specialist

Credit Card Support Specialist

ServisFirst Bank

Birmingham, AL • On-site

Full-time

Posted 9 days ago

Job description

At ServisFirst, Our Name is Our Mission.



DUTIES AND RESPONSIBILITIES


The Credit Card Support Specialist provides support to current clients by researching and resolving escalated customer service issues, setting up new accounts and collecting documentation as necessary. In addition, the position provides ongoing support to agent banks by coordinating credit card program details, conduct agent bank training and assist banks with promoting the program to existing and potential customers.


The incumbent will:


  • Handle research and escalated calls and emails from Consumer and Private Banking clients. Issues include but are not limited to: researching declines, increasing limits, researching payments and posting payments
  • Determine where and how to apply incorrect payments
  • Gather required documents for commercial accounts and input all new consumer and commercial applications
  • Make outbound calls and emails as necessary to collect required documentation
  • Send collection reports to officers; make collection calls to clients as requested by officers
  • Coordinate payment efforts for clients in collections
  • Reconcile payments on accounts and post payment files to system
  • Assist agent banks with creating and distributing marketing materials as well as create training guides, tutorials and develop training presentations for agent banks
  • Travel to multiple states providing onsite training for agent banks
  • Develop agent bank websites and application links
  • Perform back up duties for Correspondent Banking Client Services Representatives as needed
  • Responsible for being familiar with all compliance regulations and policies that are applicable to this position and follow and ensure compliance with these regulations and policies


Note: Reasonable accommodation may be made to enable otherwise qualified associates/applicants with disabilities to perform the essential functions of the job.

Note: Additional duties and responsibilities may be assigned.


MINIMUM QUALIFICATIONS


  • Bachelor’s degree in finance, business, marketing or a related field
  • Two (2) years of customer service experience
  • Previous banking experience preferred
  • Marketing experience preferred
  • Web development experience is a plus
  • Proficient in Microsoft Outlook, Word, Excel, PowerPoint and mainframe
  • Experience handling highly confidential and sensitive material in a professional manner
  • Basic knowledge of related federal and state banking compliance regulations and other Bank operational policies
  • Effective organizational and time management skills
  • Effective oral, written and interpersonal communication skills with the ability to carry out instructions, understand procedures and compose correspondence
  • Ability to accurately type using a keyboard
  • Ability to deal with difficult issues involving multiple facets and variables



PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS


The physical requirements and environmental conditions of this position consist primarily of:


  • Sustained standing and sitting
  • Frequent use of PC, including typing or sustained attention to monitor
  • Occasional presentations requiring public speaking to small groups
  • Occasional lifting of basic office files or equipment up to 20 lbs
  • Occasional travel out of state
  • Normal office environment with comfortable internal temperatures and low level noise

EOE/AA