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Credit Card Associate Jobs in California (NOW HIRING)

Credit Trainee Since 1953, Ferguson has been a source of quality supplies for a variety of ... Ferguson is a community of proud associates who operate with the shared purpose of building ...

Our foundation is built on relationships - with our clients, our associates, and our communities ... Process commercial credit card applications * Work closely with retail branches and private bankers ...

Commercial Credit Analyst

Livermore, CA · On-site

$33.65 - $45.65/hr

Our foundation is built on relationships -- with our clients, our associates, and our communities ... Process commercial credit card applications * Work closely with retail branches and private bankers ...

Sales Associate

Vacaville, CA · On-site

$17 - $18/hr

As a Sales Associate, you will assist customers with their shopping and jewelry repair needs and ... Collect payments by cash and credit card * Develop and maintain solid product knowledge in order to ...

Sales Associate

Vacaville, CA · On-site

$17 - $18/hr

As a Sales Associate, you will assist customers with their shopping and jewelry repair needs and ... Collect payments by cash and credit card * Develop and maintain solid product knowledge in order to ...

Sales Associate

Vacaville, CA · On-site

$17 - $18/hr

As a Sales Associate, you will assist customers with their shopping and jewelry repair needs and ... Collect payments by cash and credit card * Develop and maintain solid product knowledge in order to ...

Sales Associate

San Diego, CA · On-site

$15 - $20.25/hr

As a Sales Associate, you will assist customers with their shopping needs and ensure an excellent ... Collect payments by cash and credit card * Issue receipts and refunds to customers * Take added ...

Sales Associate

San Bernardino, CA · On-site

$600 - $1.1K/wk

As a Sales Associate, you will assist customers with their shopping needs and ensure an excellent ... Collect payments by cash and credit card * Issue receipts and refunds to customers * Take added ...

Sales Associate

Westlake Village, CA · On-site

$14.75 - $20/hr

As a Sales Associate, you will assist customers with their shopping needs and ensure an excellent ... Collect payments by cash and credit card * Issue receipts and refunds to customers * Take added ...

As a Sales Associate, you will assist customers with their shopping needs and ensure an excellent ... Collect payments by cash and credit card * Issue receipts and refunds to customers * Take added ...

Sales Associate

San Diego, CA · On-site

$15 - $20.25/hr

As a Sales Associate, you will assist customers with their shopping needs and ensure an excellent ... Collect payments by cash and credit card * Issue receipts and refunds to customers * Take added ...

As a Sales Associate, you will assist customers with their shopping needs and ensure an excellent ... Collect payments by cash and credit card * Issue receipts and refunds to customers * Take added ...

Sales Associate

Westlake Village, CA · On-site

$14.75 - $20/hr

As a Sales Associate, you will assist customers with their shopping needs and ensure an excellent ... Collect payments by cash and credit card * Issue receipts and refunds to customers * Take added ...

As a Sales Associate, you will assist customers with their shopping needs and ensure an excellent ... Collect payments by cash and credit card * Issue receipts and refunds to customers * Take added ...

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Showing results 1-20

Credit Card Associate information

What does a credit card associate do?

A Credit Card Associate typically helps customers with credit card applications, account management, and resolving issues related to credit card usage. They may work in customer service, assisting with inquiries about card benefits, payments, and disputes. Additionally, they often educate customers on responsible credit usage and may support fraud prevention efforts. Their goal is to ensure a positive customer experience while maintaining compliance with financial regulations.

What are the key skills and qualifications needed to thrive as a credit card associate?

To thrive as a Credit Card Associate, you need strong customer service skills, attention to detail, and a solid understanding of financial products, typically supported by a high school diploma or equivalent. Familiarity with CRM systems, payment processing platforms, and basic office software is important, and some roles may require knowledge of regulatory compliance. Excellent communication, problem-solving abilities, and patience help you excel when handling inquiries or resolving disputes. These skills ensure efficient service, customer satisfaction, and regulatory adherence in a competitive financial environment.

What are the typical challenges faced by a credit card associate in balancing customer satisfaction with company policies?

Credit Card Associates often encounter situations where they must enforce company policies, such as credit limits and fraud prevention measures, while still providing a positive customer experience. Navigating these scenarios requires strong communication skills to explain decisions clearly and empathy to address customer concerns. Associates must stay up-to-date on policy changes and use discretion when escalating issues to supervisors. Successfully balancing these responsibilities helps build trust with both customers and the company, and can open doors to advancement within the financial services sector.

What is the difference between Credit Card Associate vs Customer Service Representative?

AspectCredit Card AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking or finance experienceHigh school diploma; customer service experience beneficial
Work EnvironmentBank branches, financial institutions, call centersCall centers, retail stores, corporate offices
Employer & Industry UsageFinancial institutions, credit card companiesVarious industries including banking, retail, telecom
Common Search & ComparisonOften compared for customer interaction and financial knowledgeBroader customer support roles, less finance-specific

The main difference between a Credit Card Associate and a Customer Service Representative lies in their focus. Credit Card Associates primarily handle credit card accounts, offer financial advice, and process transactions within banking or credit companies. Customer Service Representatives provide general support across various industries, addressing customer inquiries and resolving issues. While both roles involve customer interaction, Credit Card Associates require more finance-specific knowledge and experience related to credit products.

What are the most commonly searched types of Credit Card jobs in California?

The most popular types of Credit Card jobs in California are:

What cities in California are hiring for Credit Card Associate jobs?

Cities in California with the most Credit Card Associate job openings:

Credit Trainee

FERGUSON

Pomona, CA • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago


Ferguson Waterworks rating

9.1

Company rating: 9.1 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

26th of 421 rated retail wholesalers


Job description

Credit Trainee

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

We are excited to offer a great opportunity to join the credit team as a Credit Trainee!

We are seeking an early career professional with drive, a great attitude and willingness to learn our credit business. We will teach you everything you need to know to be successful in a long term and rewarding career with Ferguson!

Our Program:

The Credit Trainee program is designed to accelerate your career in credit by teaching you the basics. We will provide mentoring, coaching and on the job learning with a strong commitment by our credit leadership team to be there for you every step of the way!

This is an 8–12 month program where the associate is active in the operation of the business. This includes time in the warehouse, on the sales counter, riding with delivery drivers, shadowing operations, visiting and/or leading meetings with customer, and learning the technical aspect of the extension of trade credit.

The core competencies that will be taught are outlined below.

  • Systems and processes
  • Emotional Intelligence
  • Understanding of Sales Process
  • Collections Management
  • Credit Management
  • Customer Relations and Visitation
  • Secondary Security
  • Uniform Commercial Code
  • Financial Statement

Upon successful completion of the program, the associate will have an entry-level working knowledge of how to extend credit to the trade professional and build customer relationships.

Qualifications:
  • 0-3 years work experience post bachelor's degree or equivalent work experience in lieu of a bachelor's degree.
  • Ability and desire to work in a fast paced, customer service driven company with a strong desire to enter a career credit development program.
  • Strong communication and interpersonal skills including face-to-face conversations, conversations by phone, and presenting in front of groups.
  • Ability to build relationships with high emotional intelligence and people skills is a must.
  • Willingness to learn and be part of a team!

Career Path:

This is more than a job — it's the start of a career. We are preparing the associate to be a functioning Credit Manager. The Credit Manager will own a portfolio of accounts with millions in account receivable, where they will be responsible for the extension of credit and collection of the A/R. They will be expected to be engaged in the business, build relationships with customers and sales, visit customers on an ongoing basis, and grow business while achieving an acceptable return on receivables investment. The Credit Manager will report to the Area Credit Manager.

A successful and highly functioning Credit Manager will move forward into the Area Credit Manager role, where A/R responsibilities will increase and where there is an opportunity to manage people.

Location/Relocation:

Ferguson is a nationwide company. Your initial training location will be based in Pomona, CA for the first 8-12 months. You must be open to relocating after your training program. The ability to be open to living in a new location and being adventurous is required! We will provide a relocation allowance at that time. We can look at the region you prefer or if open across the US.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range:

$26.17 - $39.24

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information


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