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High school diploma or equivalent required; associate or bachelor's degree in Accounting, Finance ... Prior accounting, accounts payable, expense reporting, credit card administration, or related ...

Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet ...

Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet ...

Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet ...

Corporate Card Program Administrator Similar Job Titles: Sr Treasury Analyst Location : Dallas ... Associate Success - onboarding, training, and adoption Reporting & Analytics * Develop and ...

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Credit Card Associate information

What are the key skills and qualifications needed to thrive as a Credit Card Associate, and why are they important?

To thrive as a Credit Card Associate, you need strong customer service skills, attention to detail, and a solid understanding of financial products, typically supported by a high school diploma or equivalent. Familiarity with CRM systems, payment processing platforms, and basic office software is important, and some roles may require knowledge of regulatory compliance. Excellent communication, problem-solving abilities, and patience help you excel when handling inquiries or resolving disputes. These skills ensure efficient service, customer satisfaction, and regulatory adherence in a competitive financial environment.

What are the typical challenges faced by a Credit Card Associate in balancing customer satisfaction with company policies?

Credit Card Associates often encounter situations where they must enforce company policies, such as credit limits and fraud prevention measures, while still providing a positive customer experience. Navigating these scenarios requires strong communication skills to explain decisions clearly and empathy to address customer concerns. Associates must stay up-to-date on policy changes and use discretion when escalating issues to supervisors. Successfully balancing these responsibilities helps build trust with both customers and the company, and can open doors to advancement within the financial services sector.

What does a Credit Card Associate do?

A Credit Card Associate typically helps customers with credit card applications, account management, and resolving issues related to credit card usage. They may work in customer service, assisting with inquiries about card benefits, payments, and disputes. Additionally, they often educate customers on responsible credit usage and may support fraud prevention efforts. Their goal is to ensure a positive customer experience while maintaining compliance with financial regulations.

What is a credit card associate?

A credit card associate is a professional who works for financial institutions or credit card companies, assisting customers with account management, application processes, and inquiries. They often need strong communication skills and knowledge of credit products, and may use customer service tools to support clients effectively.

What is the difference between Credit Card Associate vs Customer Service Representative?

AspectCredit Card AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking or finance experienceHigh school diploma; customer service experience beneficial
Work EnvironmentBank branches, financial institutions, call centersCall centers, retail stores, corporate offices
Employer & Industry UsageFinancial institutions, credit card companiesVarious industries including banking, retail, telecom
Common Search & ComparisonOften compared for customer interaction and financial knowledgeBroader customer support roles, less finance-specific

The main difference between a Credit Card Associate and a Customer Service Representative lies in their focus. Credit Card Associates primarily handle credit card accounts, offer financial advice, and process transactions within banking or credit companies. Customer Service Representatives provide general support across various industries, addressing customer inquiries and resolving issues. While both roles involve customer interaction, Credit Card Associates require more finance-specific knowledge and experience related to credit products.

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What cities are hiring for Credit Card Associate jobs? Cities with the most Credit Card Associate job openings:
What are the most commonly searched types of Credit Card jobs? The most popular types of Credit Card jobs are:
What states have the most Credit Card Associate jobs? States with the most job openings for Credit Card Associate jobs include:
Credit Card & Accounting Specialist

Credit Card & Accounting Specialist

Hellas Construction

Cedar Park, TX • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

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Job description

Hellas, a TenCate company, specializes in the construction of sports facilities and synthetic sports surfaces, including fields, tracks, and related athletic infrastructure. As part of the broader TenCate organization, Hellas is committed to delivering high-quality products, reliable service, and innovative solutions to customers across the United States.

Hellas is seeking a detail-oriented and highly organized Credit Card & Accounting Specialist to join our Accounting team in Cedar Park, TX. This role will be responsible for managing the company credit card program, supporting expense reporting processes, maintaining accurate records, and assisting with accounting-related tasks as needed.

The ideal candidate will have a strong accounting foundation, excellent attention to detail, and the ability to work closely with employees across multiple departments to ensure company credit card activity, expense documentation, coding, reconciliations, and approvals are completed accurately and on time. This position requires fluency in both English and Spanish, as well as strong Microsoft Excel skills.

Key Responsibilities

  • Manage the company credit card program, including card issuance, updates, cancellations, limits, and user support.
  • Review, reconcile, and monitor company credit card activity to ensure accurate coding, documentation, and compliance with company policies.
  • Follow up with employees and managers regarding missing receipts, incomplete expense reports, coding questions, and approval delays.
  • Support expense reporting processes in Concur, including account setup, training, coding, approvals, reporting, and system uploads.
  • Assist with fraud claims, disputed charges, replacement cards, and related communication with credit card providers.
  • Maintain accurate records for credit card transactions, employee card assignments, approvals, and supporting documentation.
  • Prepare reports and reconciliations related to credit card activity, expense reporting, and assigned accounting functions.
  • Assist with accounting support tasks such as invoice review, account coding, journal entry support, account reconciliations, and month-end close activities as needed.
  • Partner with internal departments to answer questions, resolve issues, and ensure timely completion of required accounting documentation.
  • Support compliance with internal controls, company policies, and documentation requirements.
  • Handle confidential financial and employee information with professionalism and discretion.
  • Perform other related duties as assigned.

Qualifications

  • High school diploma or equivalent required; associate or bachelor’s degree in Accounting, Finance, Business, or a related field preferred.
  • Prior accounting, accounts payable, expense reporting, credit card administration, or related finance experience required.
  • Bilingual in English and Spanish required.
  • Strong Microsoft Excel skills required.
  • Experience with Concur or similar expense management systems preferred.
  • Experience with ERP or accounting systems preferred.
  • General understanding of accounting principles, coding, reconciliations, and financial documentation.
  • Strong attention to detail and ability to identify discrepancies or missing information.
  • Excellent organizational and follow-up skills with the ability to manage multiple priorities and deadlines.
  • Strong written and verbal communication skills with the ability to work across all levels of the company.
  • Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
  • Must be authorized to work in the United States without current or future sponsorship.

Equal Employment Opportunity

Hellas, a TenCate company, is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Company Description

Headquartered in Cedar Park, TX, Hellas is proud to be the largest sports construction contractor in the U.S. Specializing in the construction of sports facilities and synthetic surfaces, we manage all aspects of our business in-house, including artificial turf manufacturing, base construction, sports lighting, and the installation and maintenance of fields, tracks, and tennis courts. We pride ourselves on being a fully integrated sports construction company, which allows us to control every part of the process - from marketing and sales to project management, quality control, and warranties.