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Credit Card Associate Jobs (NOW HIRING)

First Citizens

Special Assets Associate I

Santa Monica, CA · On-site

$63K - $95K/yr

Process Management - Assists in the review of the assigned portfolio for credit quality and credit risk rating accuracy and notes any policy exceptions. Requires underwriting skills on a variety of ...

Jobgether

Specialist, Credit Card Lending

$37K - $70K/yr

Specialist, Credit Card Lending This position is listed on behalf of a partner company, who manages ... associates when needed. * Identify opportunities to improve customer service, operational ...

Bmo

Specialist, Credit Card Lending

$37K - $70K/yr

May provide training and coaching to junior associates as needed. * Probes to understand customer ... Makes credit decisions / recommendations in accordance with sound credit-granting principles and in ...

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Credit Card Associate information

What does a credit card associate do?

A Credit Card Associate typically helps customers with credit card applications, account management, and resolving issues related to credit card usage. They may work in customer service, assisting with inquiries about card benefits, payments, and disputes. Additionally, they often educate customers on responsible credit usage and may support fraud prevention efforts. Their goal is to ensure a positive customer experience while maintaining compliance with financial regulations.

What are the key skills and qualifications needed to thrive as a credit card associate?

To thrive as a Credit Card Associate, you need strong customer service skills, attention to detail, and a solid understanding of financial products, typically supported by a high school diploma or equivalent. Familiarity with CRM systems, payment processing platforms, and basic office software is important, and some roles may require knowledge of regulatory compliance. Excellent communication, problem-solving abilities, and patience help you excel when handling inquiries or resolving disputes. These skills ensure efficient service, customer satisfaction, and regulatory adherence in a competitive financial environment.

What are the typical challenges faced by a credit card associate in balancing customer satisfaction with company policies?

Credit Card Associates often encounter situations where they must enforce company policies, such as credit limits and fraud prevention measures, while still providing a positive customer experience. Navigating these scenarios requires strong communication skills to explain decisions clearly and empathy to address customer concerns. Associates must stay up-to-date on policy changes and use discretion when escalating issues to supervisors. Successfully balancing these responsibilities helps build trust with both customers and the company, and can open doors to advancement within the financial services sector.

What is the difference between Credit Card Associate vs Customer Service Representative?

AspectCredit Card AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking or finance experienceHigh school diploma; customer service experience beneficial
Work EnvironmentBank branches, financial institutions, call centersCall centers, retail stores, corporate offices
Employer & Industry UsageFinancial institutions, credit card companiesVarious industries including banking, retail, telecom
Common Search & ComparisonOften compared for customer interaction and financial knowledgeBroader customer support roles, less finance-specific

The main difference between a Credit Card Associate and a Customer Service Representative lies in their focus. Credit Card Associates primarily handle credit card accounts, offer financial advice, and process transactions within banking or credit companies. Customer Service Representatives provide general support across various industries, addressing customer inquiries and resolving issues. While both roles involve customer interaction, Credit Card Associates require more finance-specific knowledge and experience related to credit products.

What cities are hiring for Credit Card Associate jobs?

Cities with the most Credit Card Associate job openings:

What are the most commonly searched types of Credit Card jobs?

The most popular types of Credit Card jobs are:

What states have the most Credit Card Associate jobs?

States with the most job openings for Credit Card Associate jobs include:

What are popular job titles related to Credit Card Associate jobs?

For Credit Card Associate jobs, the most frequently searched job titles are:

Credit Card Associate jobs near you
Infographic showing various Credit Card Associate job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Special Assets Associate I

Santa Monica, CA • On-site

First Citizens
See more jobs at First Citizensexternal

$63K - $95K/yr

Other

Posted 12 days ago

First Citizens Bank rating

7.3

Company rating: 7.3 out of 10

Based on 107 frontline employees who took The Breakroom Quiz

Job description

Overview

This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office.

Supports in the portfolio management of a variety of problem loans. Primary responsibilities will include underwriting / executing debt restructuring and portfolio management. The ideal candidate will have the ability to work in a dynamic / fast paced environment, managing a variety of deal stages and types, with a strong attention to detail.

Responsibilities & Qualifications

Duties & Responsibilities:

  • Underwriting: Process Management - Assists in the review of the assigned portfolio for credit quality and credit risk rating accuracy and notes any policy exceptions. Requires underwriting skills on a variety of technology/life sciences verticals as well as credit products. Prepares quarterly CLS/CLR packages as well as CLR minutes.
  • Reporting/Portfolio Management - Maintains credit files, monitors past dues, prepares underwriting packages, interfaces and collaborates with operations, and contacts clients to obtain financial information. Assists in the preparation of quarterly Individual Assessments.
  • Knowledge of Credit Policy, Risk Rating Matrices, and Bank systems - Must understand and have the ability to navigate a number of Bank systems.
  • Knowledge of Lending Products and Restructuring - May manage a small number of less complex accounts and/or charge-offs, including recommending and implementing strategies to mitigate loss and interacting with clients directly. Requires basic negotiation skills, basic understanding of workout strategies, and strong credit acumen.

Position Specific Skills:
Ability to review and analyze credit and financial information
Knowledge of financial principles and concepts

Qualifications:
Minimum Required Education and Experience: Bachelor's Degree OR High School Diploma or GED/Equivalent and 3 years' experience in Credit Training or Financial Analysis

Preferred Qualifications:

Preferred Area of Study: Accounting, Finance, or Credit

Preferred Area of Experience: Commercial Banking or Advisory

Additional Information

If hired in CA, the base pay for this position is generally between $66,000.00 to $98,000.00 per year. If hired in CO, the base pay for this position is generally between $63,000.00 to $95,000.00 per year. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

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