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Credit Card Associate Jobs in Illinois (NOW HIRING)

Heartland Bank and Trust Company

$21.49 - $24.54/hr

Min: $18.45, Mid: $21.49, Max: $24.54 A Brief Overview The Debit Card Services Associate analyzes ... Complete provisional credit to customer's accounts, if required, and help management decide on ...

Sonepar Group

Credit Support - Addison IL

Addison, IL · On-site

$21.25 - $28.25/hr

... associates around the globe. Being "Powered by Difference" means we respect and value diverse ... Process daily and monthly credit card payments using stored credit card information in Eclipse and ...

Sonepar

Credit Support - Addison IL

Addison, IL · On-site

$21.25 - $28.25/hr

... associates around the globe. Being "Powered by Difference" means we respect and value diverse ... Process daily and monthly credit card payments using stored credit card information in Eclipse and ...

Sonepar

Credit Support - Addison IL

Addison, IL · On-site

$21.25 - $28.25/hr

... associates around the globe. Being "Powered by Difference" means we respect and value diverse ... Process daily and monthly credit card payments using stored credit card information in Eclipse and ...

Sonepar

Credit Support - Addison IL

Addison, IL · On-site

$21.25 - $28.25/hr

... associates around the globe. Being "Powered by Difference" means we respect and value diverse ... Process daily and monthly credit card payments using stored credit card information in Eclipse and ...

THE SPORTS CARD ZONE LLC

Sales Associate

Shorewood, IL · On-site

$15 - $18/hr

As a Sales Associate, you will assist customers with their shopping needs and ensure an excellent ... Collect payments by cash and credit card * Issue receipts and refunds to customers * Take added ...

THE SPORTS CARD ZONE LLC

Sales Associate

Shorewood, IL · On-site

$15 - $18/hr

As a Sales Associate, you will assist customers with their shopping needs and ensure an excellent ... Collect payments by cash and credit card * Issue receipts and refunds to customers * Take added ...

THE SPORTS CARD ZONE LLC

Sales Associate

Shorewood, IL · On-site

$15 - $18/hr

As a Sales Associate, you will assist customers with their shopping needs and ensure an excellent ... Collect payments by cash and credit card * Issue receipts and refunds to customers * Take added ...

Robert Half

Accounting Associate

Chicago, IL · On-site

$70K - $85K/yr

Let's fix that. A high-End Investment firm is seeking a Accounting Associate. Perks include ... credit card processing. Responsibilities : * Oversee the application and research of client ...

Carle Health

Credit Balance Analyst 1

Champaign, IL · On-site

$16.29 - $26.39/hr

... drawers, credit card payments, and various payment issues. This position is required to meet ... Associate's Degree: Related Field; Experience In Lieu of Education, Work Experience: Healthcare ...

Carle Health

Credit Balance Analyst 1

Champaign, IL · On-site

$16.29 - $26.39/hr

... card payments, and various payment issues. This position is required to meet established timelines regarding credit balances. Qualifications Certifications: , Education: Associate's Degree: Related ...

Carle Health

Credit Balance Analyst 1

Champaign, IL · On-site

$16.29 - $26.39/hr

... drawers, credit card payments, and various payment issues. This position is required to meet ... Associate's Degree: Related Field; Experience In Lieu of Education, Work Experience:

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All JobsCredit Card Associate JobsCredit Card Associate Jobs in Illinois

Credit Card Associate information

What does a credit card associate do?

A Credit Card Associate typically helps customers with credit card applications, account management, and resolving issues related to credit card usage. They may work in customer service, assisting with inquiries about card benefits, payments, and disputes. Additionally, they often educate customers on responsible credit usage and may support fraud prevention efforts. Their goal is to ensure a positive customer experience while maintaining compliance with financial regulations.

What are the key skills and qualifications needed to thrive as a credit card associate?

To thrive as a Credit Card Associate, you need strong customer service skills, attention to detail, and a solid understanding of financial products, typically supported by a high school diploma or equivalent. Familiarity with CRM systems, payment processing platforms, and basic office software is important, and some roles may require knowledge of regulatory compliance. Excellent communication, problem-solving abilities, and patience help you excel when handling inquiries or resolving disputes. These skills ensure efficient service, customer satisfaction, and regulatory adherence in a competitive financial environment.

What are the typical challenges faced by a credit card associate in balancing customer satisfaction with company policies?

Credit Card Associates often encounter situations where they must enforce company policies, such as credit limits and fraud prevention measures, while still providing a positive customer experience. Navigating these scenarios requires strong communication skills to explain decisions clearly and empathy to address customer concerns. Associates must stay up-to-date on policy changes and use discretion when escalating issues to supervisors. Successfully balancing these responsibilities helps build trust with both customers and the company, and can open doors to advancement within the financial services sector.

What is the difference between Credit Card Associate vs Customer Service Representative?

AspectCredit Card AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking or finance experienceHigh school diploma; customer service experience beneficial
Work EnvironmentBank branches, financial institutions, call centersCall centers, retail stores, corporate offices
Employer & Industry UsageFinancial institutions, credit card companiesVarious industries including banking, retail, telecom
Common Search & ComparisonOften compared for customer interaction and financial knowledgeBroader customer support roles, less finance-specific

The main difference between a Credit Card Associate and a Customer Service Representative lies in their focus. Credit Card Associates primarily handle credit card accounts, offer financial advice, and process transactions within banking or credit companies. Customer Service Representatives provide general support across various industries, addressing customer inquiries and resolving issues. While both roles involve customer interaction, Credit Card Associates require more finance-specific knowledge and experience related to credit products.

What are the most commonly searched types of Credit Card jobs in Illinois?

The most popular types of Credit Card jobs in Illinois are:

What cities in Illinois are hiring for Credit Card Associate jobs?

Cities in Illinois with the most Credit Card Associate job openings:

Credit Card Associate jobs near you

Debit Card Services Associate

Heartland Bank and Trust Company

Quincy, IL

$21.49 - $24.54/hr

Full-time

Posted 12 days ago

Job description

Text "2672" to (309) 322-9911 to apply.

Wage Range: Min: $18.45, Mid: $21.49, Max: $24.54

A Brief Overview
The Debit Card Services Associate analyzes fraud, and non-fraud disputes and identifies potentially fraudulent situations. Responsible for processing the daily card control functions. Ensures efficiency and accuracy with the Bank's policies and procedures.
What you will do

  • Provide clear and concise debit dispute decisions within established guidelines.
  • Complete provisional credit to customer's accounts, if required, and help management decide on potential changes to fraud rules.
  • Answer inquiries received through help tickets and participate in Card Services phone queue.
  • Communicate effectively with branch staff to obtain information needed for supporting documentation for dispute creation with our debit card processor.
  • Monitor daily card order transmissions for errors and enter rush cards into CPI system.

Other Qualifications/Requirements

  • Maintain thorough knowledge of all governmental debit card regulations and Visa rules.
  • Maintain thorough knowledge of all internal and external software and processes used for debit card processing.
  • H.S. Diploma or GED preferred or equivalent combination of education and experience.

Who We Are

Heartland Bank and Trust Company is headquartered in Bloomington, Illinois. With 70+ locations throughout Illinois and Eastern Iowa, Heartland continues to grow and is committed to preserving strong ties to our communities, customers, employees, and shareholders.

Heartland Bank’s mission is to “create value for the customer, earn a profit for the Bank, and have fun doing it!” At Heartland, employees have the opportunity to make a difference every day.

What We Offer

At Heartland Bank, we offer a competitive benefits package to provide you with peace of mind. Click here to learn more about what benefits we have to offer.
Physical Demands

  • Regularly: Sitting, Feeling/Touching, Talking, Hearing, Vision - close peripheral, depth
  • Frequently: Standing, Walking, Grasping/Reaching - with arms and hands, Repetitive Motions
  • Occasionally: Climbing and/or Balancing, Stooping, Kneeling, Crouching, and/or Crawling, Lifting (30 lbs.)

Equal Opportunities and Accommodations Statement

Heartland Bank is deeply committed to creating a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or any other non-merit based or legally protected grounds.

Salary Disclaimer

The salary range represents the range of possible compensation at the time of posting. Heartland Bank considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The salary range minimum, midpoint, and maximum listed above represent a full range of career compensation growth over time in this position and pay grade. Starting pay typically starts between minimum and midpoint upon hire. The Bank offers compensation growth opportunities within its career architecture.

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