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Credit Card Associate Jobs in Chicago, IL (NOW HIRING)

Sonepar Group

Credit Support - Addison IL

Addison, IL · On-site

$21.25 - $28.25/hr

... associates around the globe. Being "Powered by Difference" means we respect and value diverse ... Process daily and monthly credit card payments using stored credit card information in Eclipse and ...

Sonepar

Credit Support - Addison IL

Addison, IL · On-site

$21.25 - $28.25/hr

... associates around the globe. Being "Powered by Difference" means we respect and value diverse ... Process daily and monthly credit card payments using stored credit card information in Eclipse and ...

Sonepar

Credit Support - Addison IL

Addison, IL

$21.25 - $28.25/hr

... associates around the globe. Being "Powered by Difference" means we respect and value diverse ... Process daily and monthly credit card payments using stored credit card information in Eclipse and ...

Sonepar

Credit Support - Addison IL

Addison, IL · On-site

$21.25 - $28.25/hr

... associates around the globe. Being "Powered by Difference" means we respect and value diverse ... Process daily and monthly credit card payments using stored credit card information in Eclipse and ...

Robert Half

Accounting Associate

Chicago, IL · On-site

$70K - $85K/yr

Let's fix that. A high-End Investment firm is seeking a Accounting Associate. Perks include ... credit card processing. Responsibilities : * Oversee the application and research of client ...

Von Maur

LOSS PREVENTION ASSOCIATE

Glenview, IL · On-site

$21 - $23/hr

Loss Prevention Associate As a Loss Prevention Associate, you play an important role in protecting ... Conduct investigations including credit card and check fraud * Achieve individual case goals * Be ...

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All JobsCredit Card Associate JobsCredit Card Associate Jobs in Chicago, IL

Credit Card Associate information

What does a credit card associate do?

A Credit Card Associate typically helps customers with credit card applications, account management, and resolving issues related to credit card usage. They may work in customer service, assisting with inquiries about card benefits, payments, and disputes. Additionally, they often educate customers on responsible credit usage and may support fraud prevention efforts. Their goal is to ensure a positive customer experience while maintaining compliance with financial regulations.

What are the key skills and qualifications needed to thrive as a credit card associate?

To thrive as a Credit Card Associate, you need strong customer service skills, attention to detail, and a solid understanding of financial products, typically supported by a high school diploma or equivalent. Familiarity with CRM systems, payment processing platforms, and basic office software is important, and some roles may require knowledge of regulatory compliance. Excellent communication, problem-solving abilities, and patience help you excel when handling inquiries or resolving disputes. These skills ensure efficient service, customer satisfaction, and regulatory adherence in a competitive financial environment.

What are the typical challenges faced by a credit card associate in balancing customer satisfaction with company policies?

Credit Card Associates often encounter situations where they must enforce company policies, such as credit limits and fraud prevention measures, while still providing a positive customer experience. Navigating these scenarios requires strong communication skills to explain decisions clearly and empathy to address customer concerns. Associates must stay up-to-date on policy changes and use discretion when escalating issues to supervisors. Successfully balancing these responsibilities helps build trust with both customers and the company, and can open doors to advancement within the financial services sector.

What is the difference between Credit Card Associate vs Customer Service Representative?

AspectCredit Card AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking or finance experienceHigh school diploma; customer service experience beneficial
Work EnvironmentBank branches, financial institutions, call centersCall centers, retail stores, corporate offices
Employer & Industry UsageFinancial institutions, credit card companiesVarious industries including banking, retail, telecom
Common Search & ComparisonOften compared for customer interaction and financial knowledgeBroader customer support roles, less finance-specific

The main difference between a Credit Card Associate and a Customer Service Representative lies in their focus. Credit Card Associates primarily handle credit card accounts, offer financial advice, and process transactions within banking or credit companies. Customer Service Representatives provide general support across various industries, addressing customer inquiries and resolving issues. While both roles involve customer interaction, Credit Card Associates require more finance-specific knowledge and experience related to credit products.

What are the most commonly searched types of Credit Card jobs in Chicago, IL?

The most popular types of Credit Card jobs in Chicago, IL are:

Credit Card Associate jobs near you

Credit Support - Addison IL

Sonepar Group

Addison, IL • On-site

$21.25 - $28.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Credit Support - Addison IL

There's a place for you at Viking Electric. A career at Viking Electric is more than a job. You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Viking Electric offers electrical products and services to contractors. We operate throughout the Midwest and are part of the Sonepar group, the world's #1 electrical distributor with over 45,000 associates around the globe. Being "Powered by Difference" means we respect and value diverse perspectives. At Viking Electric, we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.

Credit Support Specialist

Location: Addison, IL (in office)

Job type: Full time

Schedule: Standard daytime hours, Monday-Friday

Base Salary: $21.25/hr - $28.25/hr *Compensation for this position includes hourly pay, short-term incentive bonus, and full benefits package offerings. The exact amount of base wage may vary based on experience and skills brought to the role.

What you'll do:

  • Provide support for the Credit Department, handling customer lien waivers, daily and monthly credit card payments, daily deposits, researching account information, processing forms and paperwork and other tasks assigned by the Credit Manager.
  • Respond to incoming customer calls and e-mails, in personal and department mailboxes, including working under the direction of the credit analysts and credit manager to fulfill customer requests as assigned.
  • Research and prepare all requested lien waivers, including follow-up, and file waivers in customer main files with supporting documentation.
  • Process daily and monthly credit card payments using stored credit card information in Eclipse and Billtrust system payments.
  • Forward backup documentation for payments to Shared Services for application and send receipts to customers.
  • Prepare and process daily cashbox deposit for department as needed.
  • Review and scan Tax Exemption Certificates into Eclipse. Contact customers for updated certificates when needed.
  • Assist the Credit Department with customer refund request, completion of vendor forms and requests, research disputed AR items, scanning documents, updating customer contact/email information and other duties as assigned.

What you bring:

  • High school diploma/GED required.
  • Two years of advanced education or a degree in accounting or general business are preferred.
  • 2+ years of office experience.
  • Accounting experience preferred.
  • Lien waiver experience preferred.
  • Must be authorized to work in the United States without VISA sponsorship now or in the future.

What we offer you:

  • Healthcare plans
  • Dental & vision
  • Paid time off
  • Paid parental leave
  • 401(k) retirement savings with company match
  • Professional and personal development programs
  • Tuition reimbursement
  • Opportunity to become a shareholder
  • Employer-paid short- and long-term disability
  • Employer-paid life insurance for spouse and dependents
  • Robust wellness program
  • Gym reimbursement
  • Employee Assistance Program (EAP)

We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.

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