Reviews and processes debit card disputes in accordance with REG E and Visa chargeback rights ... dispute investigation takes place. 5. Tracks fraudulent transactions through fraud management ...
Reviews and processes debit card disputes in accordance with REG E and Visa chargeback rights ... dispute investigation takes place. 5. Tracks fraudulent transactions through fraud management ...
Reviews and processes debit card disputes in accordance with REG E and Visa chargeback rights ... dispute investigation takes place. 5. Tracks fraudulent transactions through fraud management ...
Reviews and processes debit card disputes in accordance with REG E and Visa chargeback rights ... dispute investigation takes place. 5. Tracks fraudulent transactions through fraud management ...
Reviews and processes debit card disputes in accordance with REG E and Visa chargeback rights ... dispute investigation takes place. 5. Tracks fraudulent transactions through fraud management ...
Reviews and processes debit card disputes in accordance with REG E and Visa chargeback rights ... dispute investigation takes place. 5. Tracks fraudulent transactions through fraud management ...
Dispute Specialist I
Madison, WI · On-site
$28.03/hr
Dispute Specialist I Job Post Information* : Post End Date 8/28/2026 ID 2026-6163 Location ... City Madison Category Debit/Credit Card Services FTE 1.0 Schedule Monday-Friday 8:00am-5:45pm ...
Dispute Specialist I
Madison, WI · On-site
$28.03/hr
Dispute Specialist I Job Post Information* : Post End Date 8/28/2026 ID 2026-6163 Location ... City Madison Category Debit/Credit Card Services FTE 1.0 Schedule Monday-Friday 8:00am-5:45pm ...
Dispute Specialist I
$22.88/hr
The Dispute Specialist I/II is responsible for duties related to the analysis, processing, and ... Take ownership of credit card, debit card, and ATM consumer disputes and fraud claims. * Use ...
Dispute Specialist I
$22.88/hr
The Dispute Specialist I/II is responsible for duties related to the analysis, processing, and ... Take ownership of credit card, debit card, and ATM consumer disputes and fraud claims. * Use ...
Dispute Specialist I
Madison, WI · On-site
$22.88 - $28.03/hr
The Dispute Specialist I/II is responsible for duties related to the analysis, processing, and ... Take ownership of credit card, debit card, and ATM consumer disputes and fraud claims. * Use ...
Dispute Specialist I
Madison, WI · On-site
$22.88 - $28.03/hr
The Dispute Specialist I/II is responsible for duties related to the analysis, processing, and ... Take ownership of credit card, debit card, and ATM consumer disputes and fraud claims. * Use ...
The Dispute Specialist I/II is responsible for duties related to the analysis, processing, and ... Take ownership of credit card, debit card, and ATM consumer disputes and fraud claims. * Use ...
The Dispute Specialist I/II is responsible for duties related to the analysis, processing, and ... Take ownership of credit card, debit card, and ATM consumer disputes and fraud claims. * Use ...
Card Programs Specialist
Madison, WI · Hybrid
$20.50/hr
... support our debit and credit card products, as well as our ATMs. This role must develop and ... This position will also investigate and resolve consumer dispute claims to support the Card ...
Card Programs Specialist
Madison, WI · Hybrid
$20.50/hr
... support our debit and credit card products, as well as our ATMs. This role must develop and ... This position will also investigate and resolve consumer dispute claims to support the Card ...
Card Programs Specialist
Madison, WI · On-site
$20.50 - $23.99/hr
... support our debit and credit card products, as well as our ATMs. This role must develop and ... This position will also investigate and resolve consumer dispute claims to support the Card ...
Card Programs Specialist
Madison, WI · On-site
$20.50 - $23.99/hr
... support our debit and credit card products, as well as our ATMs. This role must develop and ... This position will also investigate and resolve consumer dispute claims to support the Card ...
Card Programs Specialist
$21 - $27.75/hr
... support our debit and credit card products, as well as our ATMs. This role must develop and ... This position will also investigate and resolve consumer dispute claims to support the Card ...
Card Programs Specialist
$21 - $27.75/hr
... support our debit and credit card products, as well as our ATMs. This role must develop and ... This position will also investigate and resolve consumer dispute claims to support the Card ...
Card Programs Specialist
$21 - $28/hr
... support our debit and credit card products, as well as our ATMs. This role must develop and ... This position will also investigate and resolve consumer dispute claims to support the Card ...
Card Programs Specialist
$21 - $28/hr
... support our debit and credit card products, as well as our ATMs. This role must develop and ... This position will also investigate and resolve consumer dispute claims to support the Card ...
Provide executive oversight of all card operations, including issuance, servicing, dispute ... Extensive knowledge of debit card, credit card, payments, and retail banking operations. * Strong ...
New
Provide executive oversight of all card operations, including issuance, servicing, dispute ... Extensive knowledge of debit card, credit card, payments, and retail banking operations. * Strong ...
New
Provide executive oversight of all card operations, including issuance, servicing, dispute ... Extensive knowledge of debit card, credit card, payments, and retail banking operations. * Strong ...
New
Provide executive oversight of all card operations, including issuance, servicing, dispute ... Extensive knowledge of debit card, credit card, payments, and retail banking operations. * Strong ...
New
... management, dispute handling, and regulatory reporting workflows. * Partnering with AML ... Debit, credit, prepaid, commercial, and private-label card fraud, Card-not-present fraud, Card ...
... management, dispute handling, and regulatory reporting workflows. * Partnering with AML ... Debit, credit, prepaid, commercial, and private-label card fraud, Card-not-present fraud, Card ...
... management, dispute handling, and regulatory reporting workflows. * Partnering with AML ... Debit, credit, prepaid, commercial, and private-label card fraud, Card-not-present fraud, Card ...
... management, dispute handling, and regulatory reporting workflows. * Partnering with AML ... Debit, credit, prepaid, commercial, and private-label card fraud, Card-not-present fraud, Card ...
Debit Card Dispute information
What is a debit card dispute?
A Debit Card Dispute job involves investigating and resolving customer disputes related to unauthorized or incorrect debit card transactions. Employees in this role review transaction details, gather necessary documentation, and follow banking regulations to determine the legitimacy of claims. They communicate with customers, merchants, and financial institutions to ensure fair outcomes. Accuracy, attention to detail, and knowledge of fraud prevention are essential skills for this position.
What are the key skills and qualifications needed to thrive in a debit card dispute role?
To excel in a Debit Card Dispute role, you should have strong analytical abilities, attention to detail, knowledge of banking regulations, and prior experience in financial services or customer support. Familiarity with dispute processing software, core banking systems, and regulatory compliance tools such as Reg E is often required. Excellent communication, problem-solving, and empathy are vital soft skills to effectively assist customers and resolve sensitive issues. These skills are essential for accurately investigating disputes, ensuring regulatory compliance, and providing a positive customer experience.
What are the most common challenges faced in a debit card dispute role?
Professionals in Debit Card Dispute positions often encounter challenges like managing high volumes of cases while maintaining accuracy under tight deadlines, dealing with complex or ambiguous transaction information, and consistently applying regulatory guidelines. The role also requires balancing the needs of customers—who may be frustrated or anxious about disputed transactions—while protecting the financial institution from potential fraud. Strong organization and multitasking skills help manage these demands, and ongoing training is typically provided to keep up with evolving industry requirements. Collaboration with compliance, fraud prevention, and customer service teams is common to ensure efficient resolution and adherence to policies.
How do disputes work with debit card disputes?
A debit card dispute involves a cardholder reporting unauthorized or incorrect transactions to their bank or financial institution. The bank investigates the claim, often requesting documentation from the cardholder, and may temporarily credit the account while resolving the issue. The process typically follows regulations such as the Electronic Fund Transfer Act and can take several weeks to complete.
What are the most commonly searched types of Debit Card Dispute jobs in Wisconsin?
The most popular types of Debit Card Dispute jobs in Wisconsin are:
What are popular job titles related to Debit Card Dispute jobs in Wisconsin?
For Debit Card Dispute jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Debit Card Dispute jobs in Wisconsin look for?
The top searched job categories for Debit Card Dispute jobs in Wisconsin are:
What cities in Wisconsin are hiring for Debit Card Dispute jobs?
Cities in Wisconsin with the most Debit Card Dispute job openings:
Debit Card Dispute Associate
Brookfield, WI • On-site
Landmark Credit Union
9.0
Based on 13 frontline employees who took The Breakroom Quiz
Great coworkers
People enjoy working here
Good employer
Recommended by parents
Respectful managers
Full-time
Posted 28 days ago
Job description
At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our culture of inclusion and collaboration enables us to support our members' financial wellbeing, positively impact the communities we serve, and help our associates grow their careers. Bring your authentic self to work as part of an organization where you'll feel valued for your unique qualities, are enabled to reach your full potential, and are recognized for your contributions to our success. We strive to ensure you feel empowered to grow and succeed, while also feeling valued and taken care of, as we all do our part to put people first. We invite you to learn more about this and other opportunities at Landmark Credit Union.
NATURE AND SCOPE
Reports to the Manager, Debit Disputes. Reviews and processes debit card disputes in accordance with REG E and Visa chargeback rights. Assists in fraud detection and mitigation in other delivery channels including, but not limited to, point of sale and e-commerce. Reviews and analyzes accounts and customer situations that may require specialized resolution.
REQUIREMENTS
1. High school diploma or equivalent, and a minimum one year financial industry experience with managing REG E claims and the chargeback process required.
2. Experience or ability to gain proficiency in all programs and systems used for this job.
3. Proficiency in dealing with customer issues in both a routine and complex environment.
4. Must have the ability to use independent judgment and discretion in various situations while maintaining a high degree of confidentiality.
5. Excellent verbal and written communication skills, problem solving skills, organizational skills and the ability to work independently.
6. Must develop a thorough understanding of company policies and procedures as they relate to this position. Must comply with all company policies and procedures and all job-related state and federal laws and regulations.
PRINCIPAL ACCOUNTABILITIES
1. Processes daily debit card claims to ensure compliance. Determines if claim is authorized or unauthorized and responds appropriately.
2. Works with merchants, branch staff and/or members to gather information as needed to make determinations on disputes.
3. Contacts cardholders to verify if transactions are valid. Responds to all calls, emails, and other correspondence to answer questions and resolve issues with disputes.
4. Drafts and sends notice to member indicating a provisional credit applied to their account while the dispute investigation takes place.
5. Tracks fraudulent transactions through fraud management system, and includes involved dollar amounts to show how much fraud was exposed, lost and/or prevented.
6. Conducts external research to ensure truthfulness of dispute claims, when needed.
7. Performs other duties as assigned.
EEO/Veterans/Disabled
NATURE AND SCOPE
Reports to the Manager, Debit Disputes. Reviews and processes debit card disputes in accordance with REG E and Visa chargeback rights. Assists in fraud detection and mitigation in other delivery channels including, but not limited to, point of sale and e-commerce. Reviews and analyzes accounts and customer situations that may require specialized resolution.
REQUIREMENTS
1. High school diploma or equivalent, and a minimum one year financial industry experience with managing REG E claims and the chargeback process required.
2. Experience or ability to gain proficiency in all programs and systems used for this job.
3. Proficiency in dealing with customer issues in both a routine and complex environment.
4. Must have the ability to use independent judgment and discretion in various situations while maintaining a high degree of confidentiality.
5. Excellent verbal and written communication skills, problem solving skills, organizational skills and the ability to work independently.
6. Must develop a thorough understanding of company policies and procedures as they relate to this position. Must comply with all company policies and procedures and all job-related state and federal laws and regulations.
PRINCIPAL ACCOUNTABILITIES
1. Processes daily debit card claims to ensure compliance. Determines if claim is authorized or unauthorized and responds appropriately.
2. Works with merchants, branch staff and/or members to gather information as needed to make determinations on disputes.
3. Contacts cardholders to verify if transactions are valid. Responds to all calls, emails, and other correspondence to answer questions and resolve issues with disputes.
4. Drafts and sends notice to member indicating a provisional credit applied to their account while the dispute investigation takes place.
5. Tracks fraudulent transactions through fraud management system, and includes involved dollar amounts to show how much fraud was exposed, lost and/or prevented.
6. Conducts external research to ensure truthfulness of dispute claims, when needed.
7. Performs other duties as assigned.
EEO/Veterans/Disabled
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