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Card Services Jobs in Wisconsin (NOW HIRING)

Nicolet National Bank

Merchant Services Associate

WI · On-site

The Merchant Services Associate helps support growth of the Bank's merchant card services portfolio while developing the consultative, sales, product, and relationship management skills needed to ...

landmarkcu

Debit Card Specialist

Brookfield, WI · On-site

Provides operational and member support for the debit card product by monitoring performance, resolving complex issues, and ensuring consistent service delivery. Supports reporting, process execution ...

UW Credit Union

Card Programs Specialist

Madison, WI · On-site

$21 - $28/hr

The Card Programs Specialist I is responsible for responding to inquiries and identifying solutions ... Develop internal help resources to support the acquisition and servicing of debit and credit cards.

UW Credit Union

Card Programs Specialist

Wauwatosa, WI · On-site

$21 - $27.75/hr

The Card Programs Specialist I is responsible for responding to inquiries and identifying solutions ... Develop internal help resources to support the acquisition and servicing of debit and credit cards.

Summit Credit Union

WI · On-site

$200 - $250/hr

Lead Strategic Growth by developing and executing strategies that achieve annual growth targets for deposits, credit card products, and payment services while supporting the credit union's overall ...

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All JobsCard Services JobsCard Services Jobs in Wisconsin

Card Services information

What is a card services?

A Card Services job involves handling credit, debit, and prepaid card transactions, account maintenance, and customer support. Employees in this role assist customers with card activations, disputes, lost or stolen cards, and account inquiries. They may also work with fraud prevention teams to ensure secure transactions. Strong attention to detail and customer service skills are essential in this position.

What does a card services do?

Professionals in Card Services typically handle tasks such as processing card applications, investigating and resolving disputed transactions, monitoring accounts for fraudulent activity, and assisting customers with card-related issues. They may also collaborate with fraud prevention teams, IT support, and other departments to ensure seamless service delivery. The role often involves balancing administrative work with direct customer interaction, requiring both technical accuracy and strong interpersonal skills. This dynamic environment offers the opportunity to develop expertise in payment technology and customer support while contributing to the integrity and security of financial services.

What are the key skills and qualifications needed to thrive in card services, and why are they important?

To excel in Card Services, you need strong analytical skills, attention to detail, and a solid understanding of financial products and payment processing systems, often supported by a background in banking or finance. Familiarity with card management platforms, fraud detection tools, and customer relationship management (CRM) software is typically required. Exceptional communication, problem-solving abilities, and a commitment to customer service set top performers apart. These skills are crucial for ensuring secure transactions, quick resolution of account issues, and a positive customer experience in a highly regulated environment.

What are the most commonly searched types of Card Services jobs in Wisconsin?

The most popular types of Card Services jobs in Wisconsin are:

What are popular job titles related to Card Services jobs in Wisconsin?

For Card Services jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Card Services jobs in Wisconsin look for?

The top searched job categories for Card Services jobs in Wisconsin are:

What cities in Wisconsin are hiring for Card Services jobs?

Cities in Wisconsin with the most Card Services job openings:

Card Services jobs near you
Infographic showing various Card Services job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

VP - Cards & Operational Support Services

BANK FIRST

Manitowoc, WI • On-site

Other

Posted 17 days ago

Job description

Status
Salary
Date Updated
July 2026
Position Summary
The Vice President, Card & Operational Support Services provides strategic leadership and executive oversight for the Bank's Card Services, Operational Support Services, and Fraud Prevention functions. This position is responsible for developing and executing the Bank's strategy for its debit and credit card portfolio while ensuring operational excellence across branch support services for approximately 50 retail locations.
Reporting to senior executive leadership, the Vice President oversees the Assistant Vice President of Operational Support Services and the Assistant Vice President of Fraud Prevention, providing direction for operational performance, customer experience, risk management, and continuous improvement. The role partners closely with Retail Banking, Operations, Treasury Management, Information Technology, Digital Banking, Marketing, Finance, Compliance, and Risk Management to deliver innovative payment solutions, protect customers from fraud, and provide best-in-class support to the Bank's branch network.
The Vice President is accountable for achieving strategic objectives related to portfolio growth, profitability, customer satisfaction, operational efficiency, regulatory compliance, and employee engagement.
Essential Duties and Responsibilities
Card Services Strategy & Portfolio Management
  • Develop and execute the strategic vision for the Bank's consumer and business debit and credit card programs.
  • Drive growth in card usage, transaction volume, interchange income, portfolio profitability, and customer engagement.
  • Evaluate emerging payment technologies and industry trends to position the Bank competitively in the evolving payments landscape.
  • Develop product enhancement strategies, customer acquisition initiatives, rewards programs, and card lifecycle management processes.
  • Partner with Marketing and Retail Banking to design campaigns that increase card activation, usage, and customer retention.
  • Monitor portfolio performance and establish key performance indicators to achieve financial and strategic objectives.

Card Operations Leadership
  • Provide executive oversight of all card operations, including issuance, servicing, dispute management, card production, vendor management, and operational support.
  • Ensure delivery of exceptional customer and branch service while maintaining operational efficiency.
  • Lead continuous improvement initiatives that simplify processes and enhance the customer experience.
  • Oversee relationships with card processors, payment networks, manufacturers, and strategic vendors to ensure service excellence and cost effectiveness.

Operational Support Services Leadership
  • Provide strategic oversight of all branch support operations through the Assistant Vice President of Field Support Services.
  • Ensure efficient management of:
    • Mail and courier operations
    • Branch equipment programs, including ATMs, cash counters, coin counters, and instant issue printers
    • Office and operational supply management
    • Card blank inventory and distribution
    • Branch operational logistics
  • Establish service standards and operational metrics that support a consistent branch experience.
  • Champion operational excellence through process automation, technology adoption, and continuous improvement initiatives.

Fraud Prevention Leadership
  • Provide executive oversight and strategic direction for the Bank's Fraud Prevention function through the Assistant Vice President of Fraud Prevention.
  • Ensure effective fraud detection, prevention, investigation, and customer protection strategies across deposit, debit card, credit card, digital banking, and payment channels.
  • Partner with Risk Management, Information Security, Compliance, and Operations to strengthen fraud controls while maintaining an exceptional customer experience.
  • Monitor fraud trends and emerging threats, implementing proactive mitigation strategies.

Leadership and Organizational Development
  • Lead, mentor, and develop department leadership, fostering a culture of accountability, innovation, collaboration, and continuous improvement.
  • Establish departmental goals aligned with the Bank's strategic plan.
  • Promote employee engagement, succession planning, leadership development, and talent retention.
  • Encourage cross-functional collaboration to improve organizational performance.

Strategic Planning and Project Leadership
  • Lead enterprise initiatives related to payments, operational support, fraud mitigation, branch expansion, acquisitions, and technology implementation.
  • Sponsor projects involving new branch openings, branch acquisitions, renovations, and operational modernization.
  • Evaluate operational opportunities that improve customer experience while reducing costs and operational risk.
  • Ensure successful execution of strategic initiatives through disciplined project governance.

Financial and Vendor Management
  • Develop and manage departmental operating and capital budgets.
  • Monitor financial performance and identify opportunities to improve operational efficiency and profitability.
  • Negotiate contracts and oversee strategic relationships with card processors, payment networks, equipment providers, courier services, and other operational vendors.
  • Evaluate vendor performance against established service level agreements.

Risk Management and Regulatory Compliance
  • Ensure compliance with all applicable banking regulations, payment network rules, consumer protection requirements, and Bank policies.
  • Maintain effective internal controls supporting card operations, fraud prevention, inventory management, and branch operational support.
  • Support internal and external audits by ensuring timely remediation of findings.
  • Promote a strong culture of operational risk awareness throughout the organization.

Executive Collaboration
  • Serve as a strategic advisor to executive leadership on payment strategy, operational support, fraud trends, and emerging technologies.
  • Collaborate with Retail Banking, Commercial Banking, Digital Banking, Operations, Finance, Technology, Marketing, Compliance, and Enterprise Risk to develop integrated business strategies.
  • Prepare executive presentations, business cases, performance reports, and strategic recommendations for senior leadership and Board committees as appropriate.

#INDBF
Qualifications
Education
  • Bachelor's degree in Business Administration, Finance, Operations Management, or a related field required.
  • Master's degree or MBA preferred.

Experience
  • Ten or more years of progressive leadership experience within financial services.
  • Significant experience managing card services, payments, retail banking operations, or operational support functions.
  • Minimum of five years leading multiple managers or department leaders.
  • Demonstrated success developing and executing strategic initiatives with measurable business results.
  • Experience managing large operational budgets, vendor relationships, and enterprise-wide projects.

Knowledge, Skills, and Abilities
  • Extensive knowledge of debit card, credit card, payments, and retail banking operations.
  • Strong understanding of payment networks, card processing, interchange economics, and emerging payment technologies.
  • Knowledge of fraud prevention strategies and operational risk management.
  • Exceptional strategic planning and organizational leadership skills.
  • Strong financial acumen with experience managing budgets and business performance.
  • Outstanding project and change management capabilities.
  • Excellent analytical and decision-making skills.
  • Superior communication, negotiation, and executive presentation skills.
  • Proven ability to build collaborative relationships across business lines and with executive leadership.
  • Strong commitment to customer experience, operational excellence, and continuous improvement.

Physical Requirements
  • Ability to travel regularly to branch locations, vendor meetings, conferences, and other Bank facilities.
  • Primarily office-based with periodic visits to operational and branch locations.

Success Measures
Success in this role is demonstrated through:
  • Sustainable growth and profitability of the Bank's debit and credit card portfolio.
  • Increased customer card activation, usage, and engagement.
  • Reduced fraud losses while maintaining an excellent customer experience.
  • High levels of branch satisfaction with Field Support Services.
  • Successful execution of strategic initiatives, branch expansion projects, and operational improvements.
  • Strong operational performance measured through service levels, efficiency metrics, and cost management.
  • Effective leadership, employee engagement, succession planning, and talent development.
  • Successful regulatory compliance and audit outcomes.
  • Strong partnerships with executive leadership, business units, and external vendors that support the Bank's long-term strategic objectives.

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