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Debit Card Dispute Jobs (NOW HIRING)

OnPath Credit Union

Card Services Manager

Metairie, LA

$58K - $73K/yr

Oversee all card dispute operations, including debit card, credit card, ATM, and ACH disputes where applicable. * Manage dispute management systems, ensuring timely case resolution, regulatory ...

Axiom Bank

Fraud Operations Specialist

Maitland, FL · On-site

Support debit card dispute and chargeback processes, including claim intake, processor case updates, representment support, merchant or network responses, loss posting, and customer communication.

metrocu

Card Services Specialist

Chelsea, MA

... all credit, debit, and ATM/ITM operations. This position serves as a trusted problem-solver ... Responsibilities include operational processing, card dispute management, regulatory compliance ...

Metro Credit Union

Card Services Specialist

Chelsea, MA · On-site

$150/day

... all credit, debit, and ATM/ITM operations. This position serves as a trusted problem-solver ... Responsibilities include operational processing, card dispute management, regulatory compliance ...

Academy Bank

Dispute Center Spec I

Kearney, MO · On-site

$18/hr

Summary The Dispute Center Specialist I responds to inbound and outbound phone calls from clients regarding debit card and ATM transaction disputes. A successful Dispute Center Specialist I will ...

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How much do debit card dispute jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for debit card dispute in the United States is $22.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $22.12 per hour, depending on experience, location, and employer.

What is a Debit Card Dispute job?

A Debit Card Dispute job involves investigating and resolving customer disputes related to unauthorized or incorrect debit card transactions. Employees in this role review transaction details, gather necessary documentation, and follow banking regulations to determine the legitimacy of claims. They communicate with customers, merchants, and financial institutions to ensure fair outcomes. Accuracy, attention to detail, and knowledge of fraud prevention are essential skills for this position.

What is a card dispute job description?

A debit card dispute job involves investigating and resolving unauthorized or incorrect transactions on customer accounts. Employees in this role review transaction details, communicate with cardholders and merchants, and use banking software to process disputes and ensure accurate account activity. Strong attention to detail and knowledge of banking regulations are essential skills for this position.

Can I make disputes on a debit card?

A debit card dispute involves reporting unauthorized or incorrect transactions to your bank or card issuer. The issuer will investigate the claim, and if valid, may reverse the transaction or issue a refund. This process often requires providing supporting documentation and following the bank's dispute procedures.

How likely are you to win a debit card dispute?

As a debit card dispute specialist, your success depends on the evidence provided and the bank's policies. Generally, disputes are resolved in favor of the customer if there is clear proof of unauthorized or fraudulent transactions, but outcomes vary case by case. Familiarity with banking regulations and dispute procedures can improve your effectiveness in handling such cases.

What are the key skills and qualifications needed to thrive in the Debit Card Dispute position, and why are they important?

To excel in a Debit Card Dispute role, you should have strong analytical abilities, attention to detail, knowledge of banking regulations, and prior experience in financial services or customer support. Familiarity with dispute processing software, core banking systems, and regulatory compliance tools such as Reg E is often required. Excellent communication, problem-solving, and empathy are vital soft skills to effectively assist customers and resolve sensitive issues. These skills are essential for accurately investigating disputes, ensuring regulatory compliance, and providing a positive customer experience.

What jobs involve conflict resolution?

Jobs that involve conflict resolution include roles such as customer service representatives, mediators, human resources specialists, and dispute resolution officers. These positions require strong communication, negotiation skills, and often certification or training in conflict management. They are common in industries like finance, legal, healthcare, and social services.

What are the most common challenges faced in a Debit Card Dispute role?

Professionals in Debit Card Dispute positions often encounter challenges like managing high volumes of cases while maintaining accuracy under tight deadlines, dealing with complex or ambiguous transaction information, and consistently applying regulatory guidelines. The role also requires balancing the needs of customers—who may be frustrated or anxious about disputed transactions—while protecting the financial institution from potential fraud. Strong organization and multitasking skills help manage these demands, and ongoing training is typically provided to keep up with evolving industry requirements. Collaboration with compliance, fraud prevention, and customer service teams is common to ensure efficient resolution and adherence to policies.

More about Debit Card Dispute jobs
What cities are hiring for Debit Card Dispute jobs? Cities with the most Debit Card Dispute job openings:
What are the most commonly searched types of Debit Card Dispute jobs? The most popular types of Debit Card Dispute jobs are:
What states have the most Debit Card Dispute jobs? States with the most job openings for Debit Card Dispute jobs include:
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Debit Card Dispute jobs near you
Infographic showing various Debit Card Dispute job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 18% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $46,823 per year, or $22.5 per hour.

Card Services Manager

OnPath Credit Union

Metairie, LA

$58K - $73K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 4 days ago

Job description

At OnPath Credit Union, we share a passion for delivering exceptional service.
Your primary role will involve building relationships with our members, offering personalized solutions and identifying opportunities to help them achieve financial success.
If you thrive in an environment with team members who truly enjoy what they do and you are sales driven and motivated to succeed, then OnPath is the place for you!
Voted twelve years in a row as one of the Top 40 Places to Work by the Times Picayune, we offer:
Competitive Compensation
Impressive Benefits Package including Medical, Dental, Life Insurance, and 401(K) Plan
Paid Vacation, Wellness, Sick Time, and more!
Interested? Become part of the OnPath team that believes exceptional service defines the core of who we are.
We are looking for a Card Services Manager to join our team! The salary range for this position is $58,920.89 to $73,651.12 based on skills and experience. This position is classified as On-site.
SCOPE:
As a dedicated member of the OnPath FCU team, this role performs a variety of tasks that in partnership with the surrounding departments provide cost effective financial services for the benefit of our members who are our primary focus. Our core values are what make us E.P.I.I.C. We are Empathetic to the vast situations and needs of our members and to each other. We are Passionate about the financial growth and success of our members. We are Innovative in our ideas and goals to remain at the top of our class in financial services. Our Integrity is not an option. We require our employees to be honest and have strong moral principles. We are Committed to our promise to be the best financial advocates for our members and the communities we serve
ROLE:
The Card Services Manager provides leadership and strategic oversight for the Credit Union’s debit and credit card programs and Card Services Department. Responsible for leading staff, managing card operations, dispute systems, fraud mitigation, vendor relationships, regulatory compliance, and continuous process improvement.
MAJOR DUTIES AND RESPONSIBILITIES:
Leadership amp; Management
  • Manage, coach, mentor, and develop the Card Services team through performance management, training, and career development.
  • Establish departmental goals, performance metrics, and service standards that align with organizational objectives.
  • Conduct performance evaluations, provide ongoing coaching, and address employee performance issues when necessary.
  • Foster a collaborative, accountable, and member-focused culture.
  • Ensure adequate staffing, scheduling, cross-training, and succession planning within the department.
Card Program Management
  • Manage the Credit Union's debit and credit card programs from issuance through maintenance and ongoing program administration.
  • Oversee card production, instant issue processes, inventory management, reissuance programs, renewals, and card maintenance.
  • Evaluate and recommend enhancements to card products, services, and payment technologies to improve member experience and operational efficiency.
  • Monitor program performance, transaction trends, and key performance indicators.
Dispute amp; Fraud Management
  • Oversee all card dispute operations, including debit card, credit card, ATM, and ACH disputes where applicable.
  • Manage dispute management systems, ensuring timely case resolution, regulatory compliance, and accurate recordkeeping.
  • Monitor chargeback activity, representment processes, fraud trends, recoveries, and loss mitigation efforts.
  • Ensure provisional credits, claim investigations, and dispute resolutions are completed within required regulatory and network timeframes.
  • Analyze fraud trends and implement strategies to minimize fraud losses while protecting member accounts.
Compliance amp; Risk Management
  • Ensure compliance with applicable federal and state regulations, including Regulations E and Z, card network operating rules, and Credit Union policies.
  • Maintain department procedures and internal controls to support audit readiness and regulatory compliance.
  • Coordinate internal and external audits and implement corrective actions as needed.
  • Monitor operational risk and implement process improvements to reduce financial and compliance exposure.
Vendor amp; System Management
  • Serve as the primary administrator for dispute management platforms and card service systems.
  • Manage relationships with card processors, payment networks, fraud vendors, and third-party service providers.
  • Coordinate system upgrades, testing, implementations, and vendor initiatives.
  • Monitor vendor performance and service level agreements to ensure quality service delivery.
Operational Management
  • Develop, maintain, and improve departmental procedures, workflows, and quality assurance standards.
  • Prepare and analyze operational reports, management dashboards, fraud metrics, dispute statistics, and departmental performance indicators.
  • Identify opportunities for automation, process improvements, and operational efficiencies.
  • Manage department budgets, expenses, and vendor contracts as assigned.
Member Service
  • Resolve complex member issues and escalated complaints involving card services, disputes, fraud, and payment transactions.
  • Partner with branch and contact center leadership to ensure consistent service delivery and employee support.
  • Promote a culture focused on delivering exceptional member experiences while balancing operational risk.
Knowledge and Skills
Experience
  • Five to seven years of card services/electronic payments experience with at least three years of leadership experience.
  • Strong knowledge of debit and credit card operations, disputes, fraud, compliance, vendor management, and Microsoft Office.
Education/Certifications/Licenses
High school diploma or equivalent required;
Bachelor's degree preferred.
ADA Requirements
Physical Requirements
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 25 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
Mental and/or Emotional Requirements
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
Disclaimers
Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OnPath FCU is an EOE/M/F/Disability/Veteran

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