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Card Services Jobs (NOW HIRING)

Card Services Representative 2 Business Unit: Operations Reports To: Supervisor of Card Services Position Overview: This position is primarily responsible for performing a variety of administrative ...

The card services specialist I is responsible for managing the daily operations for the credit card program, including but not limited to card and printer supply inventory management and distribution ...

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Card Services information

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$16

$24

$41

How much do card services jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for card services in the United States is $24.35, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.96 per hour, depending on experience, location, and employer.

What is a Card Services job?

A Card Services job involves handling credit, debit, and prepaid card transactions, account maintenance, and customer support. Employees in this role assist customers with card activations, disputes, lost or stolen cards, and account inquiries. They may also work with fraud prevention teams to ensure secure transactions. Strong attention to detail and customer service skills are essential in this position.

What are the key skills and qualifications needed to thrive in the Card Services position, and why are they important?

To excel in Card Services, you need strong analytical skills, attention to detail, and a solid understanding of financial products and payment processing systems, often supported by a background in banking or finance. Familiarity with card management platforms, fraud detection tools, and customer relationship management (CRM) software is typically required. Exceptional communication, problem-solving abilities, and a commitment to customer service set top performers apart. These skills are crucial for ensuring secure transactions, quick resolution of account issues, and a positive customer experience in a highly regulated environment.

What are typical daily responsibilities for someone working in Card Services?

Professionals in Card Services typically handle tasks such as processing card applications, investigating and resolving disputed transactions, monitoring accounts for fraudulent activity, and assisting customers with card-related issues. They may also collaborate with fraud prevention teams, IT support, and other departments to ensure seamless service delivery. The role often involves balancing administrative work with direct customer interaction, requiring both technical accuracy and strong interpersonal skills. This dynamic environment offers the opportunity to develop expertise in payment technology and customer support while contributing to the integrity and security of financial services.
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What are the most commonly searched types of Card Services jobs? The most popular types of Card Services jobs are:
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Card Services Specialist

University of Hawaii FCU

Honolulu, HI โ€ข On-site

$37K - $46K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago


Job description

DO YOU WANT TO MAKE A DIFFERENCE?
Join a spirited, dynamic team with Hawai`iโ€™s leading credit union as we make a difference in our community โ€“ providing financial value, exceptional service, and state-of-the-art convenience to our members.
Position Title: Electronic Services Specialist
Department:
Electronic Services
FLSA Classification:
Non-Exempt
Reports to:
Electronic Services Manager
Employee Benefits

One great perk of working at UHFCU is we offer on-demand pay through our financial wellness provider. With the on-demand pay benefit, you can have the money you've already earned when you need it, so your time and money can work better for you. Get early access and get paid without waiting for your paycheck.
In addition to competitive pay, we are proud to offer a comprehensive benefits package.
  • Medical Insurance which Includes Drug and Vision; Company pays 100% of Employee's Self-Coverage; PLUS, a Company Paid Subsidy Towards Family-Coverage
  • Dental Insurance; Company Pays 100% of Employee's Self-Coverage and Employee Pays for Low Cost Family-Coverage
  • Medical and Dental Plan Premium Waiver Option
  • 401(k) Retirement Plan with Employer Match and Non-Elective Contribution (NEC)
  • Eligible to Earn Thirty-Five (35+) Paid Days Off a Year
  • Vacation Cash-Out Program
  • Flexible Spending Accounts: Healthcare and Dependent Care (Pre-Tax Benefit)
  • Company Pays for Employee Group Basic Life With AD&D Insurance
  • Company Pays for Employee Long Term Disability Insurance
  • Voluntary Accident Recovery, Critical Illness + Cancer, and Hospital Insurance
  • Employee Assistance Program (EAP)
  • Employee Loan Discount
  • Company Subsidizes 50% for Adult Monthly Bus Pass
  • Cash Reward Employee Referral Program
  • Workiversary Cash Reward and Gifts
  • Internal and External Professional Development Opportunities
  • And Many More!


Position Purpose:

This position performs back-office support for electronic services provided by the credit union. The departmentโ€™s responsibilities include credit and debit cards, ACH, bill payment, remote deposit capture, account maintenance, audits, and a variety of other back-office functions.


Essential Functions:

  • Performs ACH processing, including exceptions and stop payments.
  • Performs processing for the debit/credit card programs, including handling exceptions and processing disputes.
  • Processes credit card payments.
  • Inputs travel notifications for debit and credit cards.
  • Monitors overdrawn accounts.
  • Performs account maintenance on active and closed accounts.
  • Responds to bill payment inquiries.
  • Performs other duties as assigned.


Performance Standards:

  • Meet strategic objective for service level (NPS).
  • Meets established deadlines.
  • Accurately process requests and transactions.
  • Work performed in a timely manner.
  • Member complaints kept to a minimum.
  • Disputes are resolved within established timeframes.
  • Reconciling items are resolved within established timeframes.
  • Follow-up performed in a timely manner.
  • No compliance issues.
  • No audit issues.


Qualifications:

Education/Certification:

High School degree or GED is required.

Required Knowledge:

Basic understanding of MS Office Suite is desired.

Basic knowledge of financial institution applications.

Experience Required:

Two years clerical/financial institution/operations & customer service experience.

Skills/Abilities:

Excellent verbal and written communication skills.

Good analytical, creative, and problem-solving skills.

Excellent computer skills.


Physical Activities and Requirements of this Position:

Repetitive Motion:

Movements frequently and regularly required using wrists, hands, and/or fingers.

Communication Skills:

Must frequently convey detailed or important instructions of ideas accurately and quickly.

Visual Abilities:

Average visual acuity necessary to read, prepare and inspect documents or products.

Hearing:

Able to hear average or normal conversations and receive information.

Physical Strength:

Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs.

Reasoning Ability:

Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.

Mathematics Ability:

Able to perform basic math skills including adding, subtracting, multiplying, and dividing using a calculator.

Language Ability:

Able to write and compose sentences using normal word order with present and past tenses, as well as a command of the English vocabulary.


Working Conditions:

Air-conditioned, smoke-free office setting.


Attendance Requirements:

Please note that scheduled attendance requirements may change due to business needs.


Business Hours:

Monday through Saturday. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.