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Call Listener Jobs (NOW HIRING)

City of Amarillo

CALL CENTER AGENT

Amarillo, TX · On-site

$13.75 - $18/hr

They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful Call Center Agent, you ...

New

E-Solutions

Call Center Agent

South Charleston, WV · On-site

$13 - $17.25/hr

Demonstrate strong active listening and problem-solving skills. * Meet performance metrics including call quality, retention rate, and customer satisfaction. Required Experience Skills * Prior ...

Sstar

Call Center Specialist

Fall River, MA

$17 - $17.50/hr

Call Center Specialist Job Tracking ID: 512937-910458 Job Location: Fall River, MA Job Level ... Scheduling appointments Engaging in active listening with callers, confirming or clarifying ...

Global Channel Management

Call Center Rep

Phoenix, AZ · On-site

$16 - $19.75/hr

Call Center Rep Phoenix, Arizona, United States $ 18.00 - 19.00 (US Dollar) Call Center Rep needs 6 ... Good communication and listening skills. Able to accept constructive criticism. * Able to ...

SSTAR

Call Center Specialist

Fall River, MA · On-site

$17 - $17.50/hr

The Call Center Specialist will be responsible for all incoming calls including triaging and ... Engaging in active listening with callers, confirming or clarifying information and ability to ...

SSTAR

Call Center Specialist

Fall River, MA

$17 - $17.50/hr

The Call Center Specialist will be responsible for all incoming calls including triaging and ... Engaging in active listening with callers, confirming or clarifying information and ability to ...

SSTAR

Call Center Specialist

Fall River, MA · On-site

$17/hr

The Call Center Specialist will be responsible for all incoming calls including triaging and ... Engaging in active listening with callers, confirming or clarifying information and ability to ...

SSTAR

Call Center Specialist

Fall River, MA · On-site

$17 - $17.50/hr

The Call Center Specialist will be responsible for all incoming calls including triaging and ... Engaging in active listening with callers, confirming or clarifying information and ability to ...

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All JobsCall Listener Jobs

Call Listener information

See salary details

$10

$17

$25

How much do call listener jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call listener in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
More about Call Listener jobs
What cities are hiring for Call Listener jobs? Cities with the most Call Listener job openings:
What states have the most Call Listener jobs? States with the most job openings for Call Listener jobs include:
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Call Listener jobs near you
Infographic showing various Call Listener job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Agent

E-Solutions

Augusta, GA • On-site

$14 - $18.50/hr

Other

Re-posted 10 days ago

Job description

Call Center Agent

Location: Augusta, GA 30907

Duration: Longterm Contract

The candidate should be comfortable working any shift from 8 AM EST – 8 PM EST (Monday-Friday) and mandatory 1-2 hours of overtime on Monday.

The candidate must have call center experience.

Job description:

  • Promote and retain products and services.
  • Experience in customer retention or sales and call center operations.
  • Prior experience in a call center environment is required.
  • Deliver excellent customer service over the phone.
  • Negotiate and process save/service order requests from customers.
  • Interact with customers patiently, tactfully, and efficiently.
  • Clearly explain applicable fees and adjustments to customers.
  • Offer product and service options tailored to customer needs.
  • Demonstrate active listening skills.
  • Follow structured call flows to enhance the customer experience.

Apply