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Call Listener Jobs (NOW HIRING)

City of Amarillo

CALL CENTER AGENT

Amarillo, TX · On-site

$13.75 - $18/hr

They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful Call Center Agent, you ...

New

E-Solutions

Call Center Agent

South Charleston, WV · On-site

$13 - $17.25/hr

Demonstrate strong active listening and problem-solving skills. * Meet performance metrics including call quality, retention rate, and customer satisfaction. Required Experience Skills * Prior ...

Sstar

Call Center Specialist

Fall River, MA

$17 - $17.50/hr

Call Center Specialist Job Tracking ID: 512937-910458 Job Location: Fall River, MA Job Level ... Scheduling appointments Engaging in active listening with callers, confirming or clarifying ...

City of Amarillo, Texas

CALL CENTER AGENT

Amarillo, TX · On-site

$13.75 - $18/hr

They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful Call Center Agent, you ...

New

Global Channel Management

Call Center Rep

Phoenix, AZ · On-site

$16 - $19.75/hr

Call Center Rep Phoenix, Arizona, United States $ 18.00 - 19.00 (US Dollar) Call Center Rep needs 6 ... Good communication and listening skills. Able to accept constructive criticism. * Able to ...

City of Amarillo Texas

CALL CENTER AGENT

Amarillo, TX · On-site

$13.75 - $18/hr

They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful Call Center Agent, you ...

SSTAR

Call Center Specialist

Fall River, MA

$17 - $17.50/hr

The Call Center Specialist will be responsible for all incoming calls including triaging and ... Engaging in active listening with callers, confirming or clarifying information and ability to ...

SSTAR

Call Center Specialist

Fall River, MA

$17 - $17.50/hr

The Call Center Specialist will be responsible for all incoming calls including triaging and ... Engaging in active listening with callers, confirming or clarifying information and ability to ...

SSTAR

Call Center Specialist

Fall River, MA · On-site

$17 - $17.50/hr

The Call Center Specialist will be responsible for all incoming calls including triaging and ... Engaging in active listening with callers, confirming or clarifying information and ability to ...

SSTAR

Call Center Specialist

Fall River, MA · On-site

$17/hr

The Call Center Specialist will be responsible for all incoming calls including triaging and ... Engaging in active listening with callers, confirming or clarifying information and ability to ...

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Showing results 21-40

All JobsCall Listener Jobs

Call Listener information

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$10

$17

$25

How much do call listener jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for call listener in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
More about Call Listener jobs
What cities are hiring for Call Listener jobs? Cities with the most Call Listener job openings:
What states have the most Call Listener jobs? States with the most job openings for Call Listener jobs include:
What job categories do people searching Call Listener jobs look for? The top searched job categories for Call Listener jobs are:
Call Listener jobs near you
Infographic showing various Call Listener job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

CALL CENTER AGENT

City of Amarillo

Amarillo, TX • On-site

$13.75 - $18/hr

Other

Posted 2 days ago

New

City Of Amarillo rating

7.8

Company rating: 7.8 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

449th of 844 rated public administrative organizations

Job description

Call Center Agent

Under the direct supervision of the Call Center Supervisor, a Call Center Agent is an individual who works closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Agent may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful Call Center Agent, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Essential Responsibilities
  • Answers or makes calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responds efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engages in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Builds lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizes software, databases, scripts, and tools appropriately.
  • Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service.
  • Takes part in training and other learning opportunities to expand knowledge of company and position.
  • Adheres to all company policies and procedures.
  • ADA Profile: Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this position.

While performing the duties of this job, the employee is required to exert up to 10 pounds of force occasionally, and/or up to 5 pounds of force frequently, and/or up to 5 pounds of force constantly to move objects. The employee is also required to balance, crouch, feel, finger, handle, pull, push, reach, speak, stand, stoop, talk, see, and walk. Also requires the ability to make rational decisions and perform repetitive motions.

The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state, and local law. The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case-by-case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.

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