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Call Center Team Leader Jobs (NOW HIRING)

Frank Gay Services

Call Center Lead

Orlando, FL · On-site

$1.0K/day

Frank Gay Contact Center Team Lead The Frank Gay Contact Center Team Lead is someone who can rally ... leadership or senior CSR experience preferred * Knowledge of the skilled trades industry (HVAC, ...

Call 4 Health

Team Lead Call Center Remote

Team Lead Call Center Remote The Team Lead's primary responsibility is to supervise the day-to-day ... Experience required includes leadership EHR/EMR systems remote call center. Equal Opportunity ...

Call 4 Health

Team Lead Call Center Remote

Team Lead Call Center Remote The Team Lead's primary responsibility is to supervise the day-to-day ... Experience required includes leadership EHR/EMR systems remote call center. Equal Opportunity ...

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How much do call center team leader jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for call center team leader in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Team Leader, and why are they important?

To thrive as a Call Center Team Leader, you need strong leadership abilities, experience in customer service or call center environments, and often a relevant diploma or degree. Familiarity with call center software (like CRM systems), workforce management tools, and sometimes quality assurance certifications are typically required. Exceptional communication, conflict resolution, and motivational skills are vital for managing teams and driving high performance. These skills and qualifications ensure effective team oversight, enhanced service quality, and the achievement of organizational goals in a dynamic environment.

What Does a Call Center Team Leader Do?

A call center team leader oversees and monitors a group of call center employees. As a call center team leader, your job is to provide training and feedback for the team, ensure that the team goals are met, and make performance assessments for each member. Your duties also include discussing targets with the call center manager and relaying those to the team. Qualifications for the career include leadership skills, customer service experience, observational awareness, and the ability to speak clearly over the phone.

What are Call Center Team Leaders?

Call Center Team Leaders are responsible for supervising and guiding a team of call center agents to ensure they meet performance targets and deliver excellent customer service. They handle scheduling, training, and performance evaluations, as well as address any issues or escalations that arise during customer interactions. Team Leaders also play a key role in motivating staff, implementing process improvements, and reporting results to higher management. Their leadership helps maintain a productive and positive work environment within the call center.

What is the difference between Call Center Team Leader vs Call Center Supervisor?

AspectCall Center Team LeaderCall Center Supervisor
ResponsibilitiesLeading team, coaching agents, ensuring quality serviceOverseeing operations, managing team performance, reporting
CredentialsCustomer service experience, leadership skillsCustomer service background, leadership experience
Work EnvironmentFrontline team management, direct interaction with agentsSupervisory role, administrative oversight

The main difference is that a Call Center Team Leader focuses on guiding and coaching agents directly, while a Call Center Supervisor oversees broader operations and performance metrics. Both roles require customer service experience and leadership skills, but the Team Leader is more involved in day-to-day team support, whereas the Supervisor handles higher-level management tasks.

How does a Call Center Team Leader typically support team members in achieving performance targets?

A Call Center Team Leader plays a key role in supporting their team by providing regular coaching, conducting performance reviews, and offering constructive feedback. They monitor individual and group metrics, identify areas for improvement, and implement tailored training programs to help agents meet or exceed targets. Additionally, they foster a collaborative work environment by encouraging open communication, facilitating knowledge sharing, and resolving escalated customer issues. This hands-on support not only drives performance but also boosts team morale and professional development.
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Call Center Team Leader jobs near you
Call Center Team Lead, Member Services - Archimedes SPBM

Call Center Team Lead, Member Services - Archimedes SPBM

Navitus Health Solutions

Brentwood, TN • On-site

Other

Posted 29 days ago

Job description


Call Center Team Lead, Member Services - Archimedes SPBM
Location
US-TN-Brentwood
ID
2026-6006
Category
Archimedes
Position Type
Full-Time
Remote
No
Company
Archimedes
About Us
Archimedes - Transforming the Specialty Drug Benefit - Archimedes is the industry leader in specialty drug management solutions. Founded with the goal of transforming the PBM industry to provide the necessary ingredients for the sustainability of the prescription drug benefit - alignment, value and transparency - Archimedes achieves superior results for clients by eliminating tightly held PBM conflicts of interest including drug spread, rebate retention and pharmacy ownership and delivering the most rigorous clinical management at the lowest net cost. .____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities.________We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap.
Pay Range
USD $0.00 - USD $0.00 /Yr.
STAR Bonus % (At Risk Maximum)
0.00 - Ineligible
Work Schedule Description (e.g. M-F 8am to 5pm)
Our Core Business Hours / Hybrid 3 Days
Overview

The Call Center Team Lead will assist the Call Center Supervisor in managing the performance of the call center to meet established SLA's in addition to assisting with both Inbound and Outbound calls. A deep understanding of Archimedes' culture and mission is vital to the success of this position.

Responsibilities

Essential Duties and Responsibilities (include but are not limited to):

    Ensures all external and internal customers receive the level of customer service required by Archimedes and serves as a representative of Archimedes to all external customers.
  • A Key element of this role is front-line call taking, ensuring that a deep understanding is gained of the customer experience. That understanding is used to constantly improve that experience.
  • Assists in the training and coaching of call center staff in understanding & completing their primary functions with the highest level of efficiency and accuracy.
  • Establishes and executes clear procedures, processes, and standards for production, productivity, quality, and customer-service.
  • Reports on trends on the call centers efficiency, customer service, and customer retention by collecting, analyzing, and summarizing data.
  • Ticket Management

Qualifications

Education, Experience, Skills:

  • 3+ years call center experience preferable
  • 1+ years of experience in Healthcare or Pharmacy Services (Excluding Home Healthcare)
  • 1+ years of prior Team Lead or management experience in a call center environment
  • Proven knowledge of Microsoft Excel, Word, Power Point, and Outlook
  • Ability to develop and interpret standard call center management metrics

Location : Address
5250 Virginia Way Ste 300
Location : City
Brentwood
Location : State/Province
TN
Location : Postal Code
37027
Location : Country
US

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