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Call Center Team Leader Jobs (NOW HIRING)

Gn

Team Leader / Contact Center

Parsippany, NJ

$55K - $60K/yr

Come join us as a Team Leader of our Call Center in Parsippany, NJ, where you can make a difference!!! The Team Leader will lead a group of call center agents and coach them to provide exceptional ...

Beltone

Team Leader / Contact Center

Parsippany, NJ · On-site

$55K - $60K/yr

Come join us as a Team Leader of our Call Center in Parsippany, NJ, where you can make a difference!!! The Team Leader will lead a group of call center agents and coach them to provide exceptional ...

Beltone

Team Leader / Contact Center

Parsippany, NJ

$55K - $60K/yr

Come join us as a Team Leader of our Call Center in Parsippany, NJ, where you can make a difference!!! The Team Leader will lead a group of call center agents and coach them to provide exceptional ...

NextDeavor Inc.

Call Center Manager

Omaha, NE · Remote

$100K - $130K/yr

... leadership. This is a Remote role supporting a distributed, multi-time-zone workforce. Here's How You'll Make an Impact on the Team * Lead day-to-day operations of a fully remote call center (inbound ...

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Call Center Team Leader information

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How much do call center team leader jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for call center team leader in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.48 per hour, depending on experience, location, and employer.

What is a call center team leader?

Call Center Team Leaders are responsible for supervising and guiding a team of call center agents to ensure they meet performance targets and deliver excellent customer service. They handle scheduling, training, and performance evaluations, as well as address any issues or escalations that arise during customer interactions. Team Leaders also play a key role in motivating staff, implementing process improvements, and reporting results to higher management. Their leadership helps maintain a productive and positive work environment within the call center.

What does a call center team leader do?

A call center team leader oversees and monitors a group of call center employees. As a call center team leader, your job is to provide training and feedback for the team, ensure that the team goals are met, and make performance assessments for each member. Your duties also include discussing targets with the call center manager and relaying those to the team. Qualifications for the career include leadership skills, customer service experience, observational awareness, and the ability to speak clearly over the phone.

How does a call center team leader typically support team members in achieving performance targets?

A Call Center Team Leader plays a key role in supporting their team by providing regular coaching, conducting performance reviews, and offering constructive feedback. They monitor individual and group metrics, identify areas for improvement, and implement tailored training programs to help agents meet or exceed targets. Additionally, they foster a collaborative work environment by encouraging open communication, facilitating knowledge sharing, and resolving escalated customer issues. This hands-on support not only drives performance but also boosts team morale and professional development.

What are the key skills and qualifications needed to thrive as a call center team leader, and why are they important?

To thrive as a Call Center Team Leader, you need strong leadership abilities, experience in customer service or call center environments, and often a relevant diploma or degree. Familiarity with call center software (like CRM systems), workforce management tools, and sometimes quality assurance certifications are typically required. Exceptional communication, conflict resolution, and motivational skills are vital for managing teams and driving high performance. These skills and qualifications ensure effective team oversight, enhanced service quality, and the achievement of organizational goals in a dynamic environment.

What is the difference between Call Center Team Leader vs Call Center Supervisor?

AspectCall Center Team LeaderCall Center Supervisor
ResponsibilitiesLeading team, coaching agents, ensuring quality serviceOverseeing operations, managing team performance, reporting
CredentialsCustomer service experience, leadership skillsCustomer service background, leadership experience
Work EnvironmentFrontline team management, direct interaction with agentsSupervisory role, administrative oversight

The main difference is that a Call Center Team Leader focuses on guiding and coaching agents directly, while a Call Center Supervisor oversees broader operations and performance metrics. Both roles require customer service experience and leadership skills, but the Team Leader is more involved in day-to-day team support, whereas the Supervisor handles higher-level management tasks.

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Call Center Team Leader jobs near you
Infographic showing various Call Center Team Leader job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,765 per year, or $23 per hour.

Cooperator Call Center Team Lead

Riverbay Corporation

Bronx, NY • On-site

$28.46/hr

Full-time

Re-posted 12 days ago

Job description

Essential Job Duties and Responsibilities:

 

  • Responsible for ensuring operations coverage for all shifts, providing leadership, mentoring, development and guides team to efficiently leverage the value of every call to maximize Cooperator experience.
  • Monitor service calls to observe employee professionalism, technical accuracy and conformity to company policies while tracking trends. 
  • Provide ongoing communication and follow-up to ensure representatives are fully informed of all new information related to process & procedures, customer needs and company-related issues, changes or actions.
  • Conduct training to improve key performance indicators (KPIs). 
  • Assist with contingency plans as needed; escalates and directs activities during systems problems, emergencies, etc.; identifies potential problems, troubleshoots, escalates issues to local and network management.
  • Maintains a professional working relationships with all company employees to foster aid promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
  • Provides updates regarding potential problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
  • Performs other duties and responsibilities as required. 


Educational Requirements:

 

  • Bachelor’s degree or equivalent experience 
  • High school Diploma or Equivalent required.   

Work Experience and Minimum Requirements:

 

  • Three years’ supervisory experience. 
  • Three years of Call Center experience.
  • Workforce management; forecasting, scheduling and real time operations management. 
  • Training, coaching and development experience required. 


Testing:


  • Drug screening, as permitted by, and consistent with, applicable law.

 

Physical Requirements: 

 

Persons performing service in this position classification may routinely exert up to 25 pounds of force to lift, carry, push, pull, or otherwise move objects. This type of work will involve regular walking or standing for extended periods of time. It may involve stooping or bending. Handling and working with various materials and objects are important aspects of this job.

Reasonable accommodations may be made to enable a person to perform the essential functions of the job.