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Call Center Team Leader Jobs (NOW HIRING)

Sears Holdings

Call Center Team Manager

Lake Mary, FL · On-site

Our call center leaders and professional support team members contribute to the success of our customer-focused organization through effective agent coaching and management, workforce planning ...

Cayuga Health System

Call Center Team Member

Ithaca, NY · On-site

$15 - $19.25/hr

Cayuga Health is the region's leading healthcare system, and most trusted driver of integrated ... Call Center Team Members must have excellent customer service skills and exceptional phone ...

MTM LLC

Call Center Manager

Miami, FL · On-site

Leadership & Team Management: Manage, lead, and motivate a team of call center agents focused on generating high-quality leads and driving new business for the company. Foster a culture of ...

Beltone

Team Leader / Contact Center

Parsippany, NJ · On-site

$55K - $60K/yr

Come join us as a Team Leader of our Call Center in Parsippany, NJ, where you can make a difference!!! The Team Leader will lead a group of call center agents and coach them to provide exceptional ...

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How much do call center team leader jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for call center team leader in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Team Leader, and why are they important?

To thrive as a Call Center Team Leader, you need strong leadership abilities, experience in customer service or call center environments, and often a relevant diploma or degree. Familiarity with call center software (like CRM systems), workforce management tools, and sometimes quality assurance certifications are typically required. Exceptional communication, conflict resolution, and motivational skills are vital for managing teams and driving high performance. These skills and qualifications ensure effective team oversight, enhanced service quality, and the achievement of organizational goals in a dynamic environment.

What Does a Call Center Team Leader Do?

A call center team leader oversees and monitors a group of call center employees. As a call center team leader, your job is to provide training and feedback for the team, ensure that the team goals are met, and make performance assessments for each member. Your duties also include discussing targets with the call center manager and relaying those to the team. Qualifications for the career include leadership skills, customer service experience, observational awareness, and the ability to speak clearly over the phone.

What are Call Center Team Leaders?

Call Center Team Leaders are responsible for supervising and guiding a team of call center agents to ensure they meet performance targets and deliver excellent customer service. They handle scheduling, training, and performance evaluations, as well as address any issues or escalations that arise during customer interactions. Team Leaders also play a key role in motivating staff, implementing process improvements, and reporting results to higher management. Their leadership helps maintain a productive and positive work environment within the call center.

What is the difference between Call Center Team Leader vs Call Center Supervisor?

AspectCall Center Team LeaderCall Center Supervisor
ResponsibilitiesLeading team, coaching agents, ensuring quality serviceOverseeing operations, managing team performance, reporting
CredentialsCustomer service experience, leadership skillsCustomer service background, leadership experience
Work EnvironmentFrontline team management, direct interaction with agentsSupervisory role, administrative oversight

The main difference is that a Call Center Team Leader focuses on guiding and coaching agents directly, while a Call Center Supervisor oversees broader operations and performance metrics. Both roles require customer service experience and leadership skills, but the Team Leader is more involved in day-to-day team support, whereas the Supervisor handles higher-level management tasks.

How does a Call Center Team Leader typically support team members in achieving performance targets?

A Call Center Team Leader plays a key role in supporting their team by providing regular coaching, conducting performance reviews, and offering constructive feedback. They monitor individual and group metrics, identify areas for improvement, and implement tailored training programs to help agents meet or exceed targets. Additionally, they foster a collaborative work environment by encouraging open communication, facilitating knowledge sharing, and resolving escalated customer issues. This hands-on support not only drives performance but also boosts team morale and professional development.
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Call Center Team Leader jobs near you
Infographic showing various Call Center Team Leader job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $47,765 per year, or $23 per hour.
Call Center Team Manager

Call Center Team Manager

Sears Holdings

Lake Mary, FL • On-site

Full-time

Posted 13 days ago

Transformco rating

5.0

Company rating: 5.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Company Description
Sears Holdings Customer Support Call Centers is our national support operation that provides inbound and outbound sales and services to customers. The network manages more than 130 million customer calls, letters and e-mails each year. Our Call Centers offers employment opportunities that support a variety of our businesses, including appliance protection plan sales, Sears.com and Kmart.com customer support, product repair scheduling, new product delivery and appliance parts sales. By providing comprehensive system, product, and soft-skills training, customer contact agents are fully prepared to serve customers. Our call center leaders and professional support team members contribute to the success of our customer-focused organization through effective agent coaching and management, workforce planning, staffing and training, and results-oriented data-driven initiatives.
Job Description
The Team Manager is responsible for providing excellent sales and customer service through development and performance management of team members by inspiring, monitoring, coaching, and providing feedback. This position promotes the sales of products, strengthens customer relationships, and mentors and coaches inside personnel. Additionally, this position performs administrative duties, including hiring, scheduling, performance managing, and application of organizational policies and procedures. This position also provides leadership by delegating and empowering associates, recognizing and rewarding customer centric and sales behaviors, and communicating openly with the team.
RESPONSIBILITIES: Directly supervises a team of call center agents in a service environment. Provides and documents performance feedback through side-by-side coaching, performance reviews and goal setting, quality monitoring, and deficiency management. Supports and communicates business goals, quality standards, processes and procedures, and policies. Administers motivational programs that include incentives, contests, and team performance programs. Participates in the interviewing process and makes hiring recommendations. Appropriately addresses human resources issues, such as attendance and interpersonal conflicts in the workplace; consults Department Manager and/or HR for guidance as needed. May handle escalated customer issues. //
Qualifications
REQUIREMENTS: Supervisory or demonstrated team leadership experience required. Call center and/or sales experience preferred. Proficiency in office software required, MS Word/Excel preferred. Willingness to relocate for future promotional opportunities preferred.
Additional Information
All your information will be kept confidential according to EEO guidelines.
COPY LINK or CLICK TO APPLY:
https://sjobs.brassring.com/1033/asp/tg/cim_jobdetail.asp?partnerid=455&siteid=185&areq=258796BR&codes

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About Transformco

Sourced by ZipRecruiter

Transformco is a paramount player in the retail industry within the US, with their Strategic business operations headquartered in Hoffman Estates, IL. The company was established with the purpose to enhance retail by embracing transformation and leveraging people, technology, and insights to give customers delightful shopping experiences. The vast array of products and services offered by Transformco includes appliances, tools, lawn and garden equipment, and automotive repair and maintenance goods.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Hoffman Estates, IL, US

Year founded

2019

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