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Temp Call Center Team Leader Jobs (NOW HIRING)

esr

Call Center Team Leader

Richmond, VA · On-site

Job Purpose The Call Center Team Lead is a motivated and team-oriented leader. The Team Leader will provide support to our agents, who will in turn assist VEI patient in inbound/outbound contact ...

esr

Call Center Team Leader

Richmond, VA

Job Purpose The Call Center Team Lead is a motivated and team-oriented leader. The Team Leader will provide support to our agents, who will in turn assist VEI patient in inbound/outbound contact ...

Grote Automotive

Call Center Team Lead

Fort Wayne, IN · On-site

$20 - $25/hr

... on leadership role responsible for coaching, training, and motivating our call center team while ensuring customers receive exceptional service throughout their buying journey. We Offer: • ...

E-Solutions

Call Center Team Lead

Augusta, GA · On-site

Call Center Team Lead Skills: Lead, mentor, and coach Insurance Verification, Call Center Location ... Leadership & Team Management. Lead, mentor, and coach Insurance Verification Specialists to meet ...

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How much do temp call center team leader jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for temp call center team leader in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.48 per hour, depending on experience, location, and employer.

What is the difference between Temp Call Center Team Leader vs Temp Customer Service Supervisor?

AspectTemp Call Center Team LeaderTemp Customer Service Supervisor
CredentialsExperience in call center operations, leadership skillsCustomer service experience, leadership abilities
Work EnvironmentCall center setting, managing team performanceCustomer service department, overseeing service quality
Employer & Industry UsageCall centers, BPO companiesCustomer service departments across industries
Search & Comparison IntentUnderstanding team leadership roles in call centersDistinguishing supervisory roles in customer service

The Temp Call Center Team Leader primarily focuses on managing call center teams, ensuring performance metrics are met, and leading daily operations. The Temp Customer Service Supervisor also oversees customer service staff but may have a broader focus on service quality and customer satisfaction. Both roles require leadership skills and call center experience, but the Team Leader is more operationally focused, while the Supervisor emphasizes service standards.

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What states have the most Temp Call Center Team Leader jobs?

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Temp Call Center Team Leader jobs near you

Call Center Team Leader

esr

Richmond, VA • On-site

Full-time

Re-posted 19 days ago

Job description

The Virginia Eye Institute (VEI) is hiring!  VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area.

We are searching for a full-time Call Center Team Lead to join our busy practice.

Job Purpose 

The Call Center Team Lead is a motivated and team-oriented leader. The Team Leader will provide support to our agents, who will in turn assist VEI patient in inbound/outbound contact regarding scheduling of ophthalmic appointments.

Duties and Responsibilities

  • Contributes to the overall performance in the call center department through specific tasks including but not limited to:
    • Assist in hiring, training and coaching employees to deliver efficient, quality responses to patients
    • Monitor workflow process against productivity goals
    • Assist in maintaining technical competence of staff by helping identify needs and assist with regular training
    • Provide patients with excellent customer service
    • Run reports as requested by Management
    • Maintains confidentiality and adherence to all HIPAA requirements
    • Work with Call Center Manager to identify day-to-day call center needs and help establish priorities to meet organizational goals
  • Work on special projects as needed
  • Primary resource handing call escalations
  • Other duties as assigned
  • Oversee Customer Service team performance to identify, analyze, and resolve process and service problems
  • Troubleshoots issues and alerts
  • Contributes to the success and development of individual employees and team
  • Assist in the training and on-boarding of new employees
  • Ensure call center representatives are fully informed of all new information related to processes, procedures and client needs
  • Provide feedback on performance

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