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Overnight Call Center Team Leader Jobs (NOW HIRING)

Job Purpose The Call Center Team Lead is a motivated and team-oriented leader. The Team Leader will provide support to our agents, who will in turn assist VEI patient in inbound/outbound contact ...

Job Purpose The Call Center Team Lead is a motivated and team-oriented leader. The Team Leader will provide support to our agents, who will in turn assist VEI patient in inbound/outbound contact ...

Chesapeake, VA Are you a night owl ready to be a vital voice for businesses and healthcare providers? notifyMD is hiring Overnight Call Center Agents to join our supportive and compassionate team. We ...

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How much do overnight call center team leader jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for overnight call center team leader in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.48 per hour, depending on experience, location, and employer.
What cities are hiring for Overnight Call Center Team Leader jobs? Cities with the most Overnight Call Center Team Leader job openings:
What are the most commonly searched types of Call Center Team Leader jobs? The most popular types of Call Center Team Leader jobs are:
What states have the most Overnight Call Center Team Leader jobs? States with the most job openings for Overnight Call Center Team Leader jobs include:
Call Center Team Leader

Call Center Team Leader

Virginia Eye Institute

Richmond, VA • On-site

Full-time

Posted 3 days ago


Virginia Eye Institute rating

7.3

Company rating: 7.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz


Job description

The Virginia Eye Institute (VEI) is hiring! VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area.
We are searching for a full-time Call Center Team Lead to join our busy practice.
Job Purpose
The Call Center Team Lead is a motivated and team-oriented leader. The Team Leader will provide support to our agents, who will in turn assist VEI patient in inbound/outbound contact regarding scheduling of ophthalmic appointments.
Duties and Responsibilities
  • Contributes to the overall performance in the call center department through specific tasks including but not limited to:
    • Assist in hiring, training and coaching employees to deliver efficient, quality responses to patients
    • Monitor workflow process against productivity goals
    • Assist in maintaining technical competence of staff by helping identify needs and assist with regular training
    • Provide patients with excellent customer service
    • Run reports as requested by Management
    • Maintains confidentiality and adherence to all HIPAA requirements
    • Work with Call Center Manager to identify day-to-day call center needs and help establish priorities to meet organizational goals
  • Work on special projects as needed
  • Primary resource handing call escalations
  • Other duties as assigned
  • Oversee Customer Service team performance to identify, analyze, and resolve process and service problems
  • Troubleshoots issues and alerts
  • Contributes to the success and development of individual employees and team
  • Assist in the training and on-boarding of new employees
  • Ensure call center representatives are fully informed of all new information related to processes, procedures and client needs
  • Provide feedback on performance

What Virginia Eye Institute employees say

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