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Full Time Call Center Team Leader Jobs (NOW HIRING)

Sallie Mae

Call Center Team Leader

New Castle, DE · On-site

Ad hoc reporting and remediation * Assist the senior leadership team with interviewing and hiring ... To request an accommodation please call (855) 756-2007 and choose option 9. All information you ...

MCI Careers

Call Center Team Lead

Killeen, TX · On-site

As a team coach and leader, you'll play a critical role in guiding your team's performance and ... Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision ...

MCI Careers

Call Center Team Lead

Wichita, KS · Remote

As a team coach and leader, you'll play a critical role in guiding your team's performance and ... Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision ...

MCI Careers

Call Center Team Lead

Wichita, KS · On-site

$15/hr

As a team coach and leader, you'll play a critical role in guiding your team's performance and ... Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision ...

Storm Guard

Call Center Manager/Leader

Madison, WI · On-site

$30K - $100K/yr

Build a Team. Drive Results. Storm Guard Roofing & Construction - Madison, WI Base Pay ... Leadership Incentives We're looking for a high-performance Call Center Team Lead who doesn't just ...

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How much do full time call center team leader jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for full time call center team leader in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.48 per hour, depending on experience, location, and employer.

What is the difference between Full Time Call Center Team Leader vs Customer Service Supervisor?

AspectFull Time Call Center Team LeaderCustomer Service Supervisor
ResponsibilitiesOversees call center operations, manages team performance, ensures quality serviceSupervises customer service staff, handles escalations, improves service processes
Required SkillsLeadership, communication, problem-solving, call center software knowledgeCustomer service skills, leadership, conflict resolution, reporting
Work EnvironmentCall center setting, fast-paced, team-orientedOffice environment, team supervision, client interaction
Common UsageIndustry-wide, call center management rolesCustomer service departments, retail, telecom sectors

Both roles involve supervising customer service teams, requiring leadership and communication skills. The Call Center Team Leader focuses specifically on call center operations and team performance, while the Customer Service Supervisor may oversee broader customer service functions across various channels. The choice depends on the specific work environment and scope of responsibilities.

What cities are hiring for Full Time Call Center Team Leader jobs? Cities with the most Full Time Call Center Team Leader job openings:
What are the most commonly searched types of Call Center Team Leader jobs? The most popular types of Call Center Team Leader jobs are:
What states have the most Full Time Call Center Team Leader jobs? States with the most job openings for Full Time Call Center Team Leader jobs include:
Full Time Call Center Team Leader jobs near you
Call Center Team Leader

Call Center Team Leader

Virginia Eye Institute

Richmond, VA • On-site

Full-time

Posted 8 days ago

Job description

The Virginia Eye Institute (VEI) is hiring! VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area.
We are searching for a full-time Call Center Team Lead to join our busy practice.
Job Purpose
The Call Center Team Lead is a motivated and team-oriented leader. The Team Leader will provide support to our agents, who will in turn assist VEI patient in inbound/outbound contact regarding scheduling of ophthalmic appointments.
Duties and Responsibilities
  • Contributes to the overall performance in the call center department through specific tasks including but not limited to:
    • Assist in hiring, training and coaching employees to deliver efficient, quality responses to patients
    • Monitor workflow process against productivity goals
    • Assist in maintaining technical competence of staff by helping identify needs and assist with regular training
    • Provide patients with excellent customer service
    • Run reports as requested by Management
    • Maintains confidentiality and adherence to all HIPAA requirements
    • Work with Call Center Manager to identify day-to-day call center needs and help establish priorities to meet organizational goals
  • Work on special projects as needed
  • Primary resource handing call escalations
  • Other duties as assigned
  • Oversee Customer Service team performance to identify, analyze, and resolve process and service problems
  • Troubleshoots issues and alerts
  • Contributes to the success and development of individual employees and team
  • Assist in the training and on-boarding of new employees
  • Ensure call center representatives are fully informed of all new information related to processes, procedures and client needs
  • Provide feedback on performance

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