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Entry Level Call Center Team Leader Jobs (NOW HIRING)

Job Purpose The Call Center Team Lead is a motivated and team-oriented leader. The Team Leader will provide support to our agents, who will in turn assist VEI patient in inbound/outbound contact ...

Job Purpose The Call Center Team Lead is a motivated and team-oriented leader. The Team Leader will provide support to our agents, who will in turn assist VEI patient in inbound/outbound contact ...

Ad hoc reporting and remediation * Assist the senior leadership team with interviewing and hiring ... To request an accommodation please call (855) 756-2007 and choose option 9. All information you ...

Ad hoc reporting and remediation * Assist the senior leadership team with interviewing and hiring ... To request an accommodation please call (855) 756-2007 and choose option 9. All information you ...

Entry-Level Call Center Agent

Dallas, TX · On-site

$13.10 - $17.25/hr

... growing team, and with our industry-leading training, you are sure to grow. We offer many ... POSITION OVERVIEW ENTRY-LEVEL CALL CENTER AGENT We are looking for call center agents to support ...

This is a hands-on leadership role responsible for coaching, training, and motivating our call center team while ensuring customers receive exceptional service throughout their buying journey. We ...

Entry-Level Call Center Agent

Farmers Branch, TX · On-site

$14.50 - $19/hr

... growing team, and with our industry-leading training, you are sure to grow. We offer many ... POSITION OVERVIEW ENTRY-LEVEL CALL CENTER AGENT We are looking for call center agents to support ...

Entry-Level Call Center Agent

Dallas, TX

$15 - $19.50/hr

Entry-Level Call Center Agent We are looking for call center agents to support inbound and outbound ... growing team, and with our industry-leading training, you are sure to grow. We offer many ...

Key Responsibilities: • Leadership & Team Management. • Lead, mentor, and coach Insurance ... and call center tools. • Utilize Microsoft Office Suite, including Excel, Word, Outlook, and ...

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Entry Level Call Center Team Leader information

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$13

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How much do entry level call center team leader jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for entry level call center team leader in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.48 per hour, depending on experience, location, and employer.
What are the most commonly searched types of Call Center Team Leader jobs? The most popular types of Call Center Team Leader jobs are:
Call Center Team Leader

Call Center Team Leader

esr

Richmond, VA

Other

Posted 17 days ago


Job description

The Virginia Eye Institute (VEI) is hiring!  VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area.

We are searching for a full-time Call Center Team Lead to join our busy practice.

Job Purpose 

The Call Center Team Lead is a motivated and team-oriented leader. The Team Leader will provide support to our agents, who will in turn assist VEI patient in inbound/outbound contact regarding scheduling of ophthalmic appointments.

Duties and Responsibilities

  • Contributes to the overall performance in the call center department through specific tasks including but not limited to:
    • Assist in hiring, training and coaching employees to deliver efficient, quality responses to patients
    • Monitor workflow process against productivity goals
    • Assist in maintaining technical competence of staff by helping identify needs and assist with regular training
    • Provide patients with excellent customer service
    • Run reports as requested by Management
    • Maintains confidentiality and adherence to all HIPAA requirements
    • Work with Call Center Manager to identify day-to-day call center needs and help establish priorities to meet organizational goals
  • Work on special projects as needed
  • Primary resource handing call escalations
  • Other duties as assigned
  • Oversee Customer Service team performance to identify, analyze, and resolve process and service problems
  • Troubleshoots issues and alerts
  • Contributes to the success and development of individual employees and team
  • Assist in the training and on-boarding of new employees
  • Ensure call center representatives are fully informed of all new information related to processes, procedures and client needs
  • Provide feedback on performance