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Call Center Team Leader Jobs (NOW HIRING)

MCI

Call Center Team Lead

Wichita, KS · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... As a team coach and leader, you'll play a critical role in guiding your team's performance and ...

MCI Careers

Call Center Team Lead

Killeen, TX · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... As a team coach and leader, you'll play a critical role in guiding your team's performance and ...

MCI Careers

Call Center Team Lead

Killeen, TX · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... As a team coach and leader, you'll play a critical role in guiding your team's performance and ...

MCI Careers

Call Center Team Lead

Killeen, TX · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... As a team coach and leader, you'll play a critical role in guiding your team's performance and ...

Xtend Inc

Call Center Team Lead

Grand Rapids, MI · On-site

The Team Lead acts as a liaison to Contact Center management and assists them with special projects ... BASE (our internal software that is used throughout the industry) and other industry-leading tools.

MCI Careers

Call Center Team Lead

Wichita, KS · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... As a team coach and leader, you'll play a critical role in guiding your team's performance and ...

Mass Markets

Call Center Team Lead

Killeen, TX · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... As a team coach and leader, you'll play a critical role in guiding your team's performance and ...

MCI Careers

Call Center Team Lead

Wichita, KS · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... As a team coach and leader, you'll play a critical role in guiding your team's performance and ...

MCI Careers

Call Center Team Lead

Wichita, KS · On-site

$15/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... As a team coach and leader, you'll play a critical role in guiding your team's performance and ...

MCI

Call Center Team Lead

Killeen, TX · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... As a team coach and leader, you'll play a critical role in guiding your team's performance and ...

Storm Guard

Call Center Manager/Leader

Madison, WI · On-site

$30K - $100K/yr

Build a Team. Drive Results. Storm Guard Roofing & Construction - Madison, WI Base Pay ... Leadership Incentives We're looking for a high-performance Call Center Team Lead who doesn't just ...

Cayuga Health System

Call Center Team Member

Ithaca, NY · On-site

$15.50 - $19.25/hr

Cayuga Health is the region's leading healthcare system, and most trusted driver of integrated ... Call Center Team Members must have excellent customer service skills and exceptional phone ...

Cayuga Health System

Call Center Team Member

Ithaca, NY · On-site

$20 - $25.50/hr

Cayuga Health is the region's leading healthcare system, and most trusted driver of integrated ... Call Center Team Members must have excellent customer service skills and exceptional phone ...

Sears Holdings

Call Center Team Manager

Lake Mary, FL · On-site

Our call center leaders and professional support team members contribute to the success of our customer-focused organization through effective agent coaching and management, workforce planning ...

Sears Holdings

Call Center Team Manager

Lake Mary, FL · On-site

Our call center leaders and professional support team members contribute to the success of our customer-focused organization through effective agent coaching and management, workforce planning ...

Cayuga Health System

Call Center Team Member

Ithaca, NY · On-site

$15 - $19.25/hr

Cayuga Health is the region's leading healthcare system, and most trusted driver of integrated ... Call Center Team Members must have excellent customer service skills and exceptional phone ...

Cayuga Health System

Call Center Team Member

Ithaca, NY · On-site

$20 - $25.50/hr

Cayuga Health is the region's leading healthcare system, and most trusted driver of integrated ... Call Center Team Members must have excellent customer service skills and exceptional phone ...

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Call Center Team Leader information

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How much do call center team leader jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for call center team leader in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Team Leader, and why are they important?

To thrive as a Call Center Team Leader, you need strong leadership abilities, experience in customer service or call center environments, and often a relevant diploma or degree. Familiarity with call center software (like CRM systems), workforce management tools, and sometimes quality assurance certifications are typically required. Exceptional communication, conflict resolution, and motivational skills are vital for managing teams and driving high performance. These skills and qualifications ensure effective team oversight, enhanced service quality, and the achievement of organizational goals in a dynamic environment.

What Does a Call Center Team Leader Do?

A call center team leader oversees and monitors a group of call center employees. As a call center team leader, your job is to provide training and feedback for the team, ensure that the team goals are met, and make performance assessments for each member. Your duties also include discussing targets with the call center manager and relaying those to the team. Qualifications for the career include leadership skills, customer service experience, observational awareness, and the ability to speak clearly over the phone.

What are Call Center Team Leaders?

Call Center Team Leaders are responsible for supervising and guiding a team of call center agents to ensure they meet performance targets and deliver excellent customer service. They handle scheduling, training, and performance evaluations, as well as address any issues or escalations that arise during customer interactions. Team Leaders also play a key role in motivating staff, implementing process improvements, and reporting results to higher management. Their leadership helps maintain a productive and positive work environment within the call center.

What is the difference between Call Center Team Leader vs Call Center Supervisor?

AspectCall Center Team LeaderCall Center Supervisor
ResponsibilitiesLeading team, coaching agents, ensuring quality serviceOverseeing operations, managing team performance, reporting
CredentialsCustomer service experience, leadership skillsCustomer service background, leadership experience
Work EnvironmentFrontline team management, direct interaction with agentsSupervisory role, administrative oversight

The main difference is that a Call Center Team Leader focuses on guiding and coaching agents directly, while a Call Center Supervisor oversees broader operations and performance metrics. Both roles require customer service experience and leadership skills, but the Team Leader is more involved in day-to-day team support, whereas the Supervisor handles higher-level management tasks.

How does a Call Center Team Leader typically support team members in achieving performance targets?

A Call Center Team Leader plays a key role in supporting their team by providing regular coaching, conducting performance reviews, and offering constructive feedback. They monitor individual and group metrics, identify areas for improvement, and implement tailored training programs to help agents meet or exceed targets. Additionally, they foster a collaborative work environment by encouraging open communication, facilitating knowledge sharing, and resolving escalated customer issues. This hands-on support not only drives performance but also boosts team morale and professional development.
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Call Center Team Leader jobs near you
Call Center Team Manager

Call Center Team Manager

Global Lending Services

Greenville, SC

Full-time

Posted 14 days ago

Global Lending Services rating

7.5

Company rating: 7.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Why GLS?

Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs. 

People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar. 

Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits: GLS offers the below great benefits for your amazing work!
o   Competitive base pay and performance bonuses, dependent on role
o   Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
o   401K with employer match and 100% immediate vesting
o   Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
o   Paid Volunteer Time Off (VTO) Annually
o   Tuition Reimbursement
o   Parental Leave
o   Business casual work environment

What does it mean to be a Call Center Team Manager at GLS?

The Call Center Team Manager is responsible for the management of all aspects of their assigned team. This position will manage and execute programs, policies, and systems to improve customer experience and business processes. In addition, this position will be responsible for hiring, training, developing, and motivating a team to achieve business goals and ensure compliance with policies. 

How will you drive value within the organization as a Call Center Team Manager?
  • Oversee an assigned segment of Operations activities to monitor performance, manage overall quality and customer experience, and continuously drive process improvement. Directly supervise employees
  • Exercise management authority concerning staffing, performance evaluations, and terminations.
  • Review and approve employee time sheets and requests for time off.
  • Motivate team members to ensure individual goals are met on a daily, weekly, monthly, and annual basis.
  • Conduct monthly coaching sessions with team members based on scorecard results, phone monitoring, and side by side floor observations
  • Review, analyze, and interpret reports to gauge team performance and develop collections call operations strategies for improvement
  • Conduct team meetings and continuous training sessions with respective team or the department
  • Support the development and maintenance of departmental operating procedures, including ensuring compliance with regulatory agencies, and communicate changes to team members as needed
  • Apply policies, procedures, and guidelines appropriately and exercise sound judgment to ensure consistency and compliance with company policies and regulatory agencies
  • Handle escalated calls and disputes and maintain professional phone etiquette skills 
What should you already know to be successful as a Call Center Team Manager?
  • Minimum of Bachelor’s degree required
  • Minimum of three (3) years’ experience in a supervisory or leadership position in loss prevention or a related field preferred
  • Minimum of three (3) years’ experience in a supervisory or leadership position in Operations or a related field preferred
  • Experience with consumer lending/auto financing preferred
  • Excellent sales/negotiations skills with an ability to think quickly in a dynamic environment to overcome objections
  • Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
  • Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
  • Team player that can adapt in a fast pace and changing environment
  • Strong verbal and written communication skills
  • Proficient computer skills 
Employment Requirements:
  • Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity
  • Remain in a stationary position up to 100% of the workday
  • Constantly operate a computer and other standard office equipment
  • Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects
  • Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling
Schedule:
  • This position is full-time
  • Regular, predictable attendance is required, including overtime hours as business demands dictate
  • Evening and weekend work may be required as job duties demand
2023 California Applicant Privacy Notice
GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees
Please visit www.glsauto.com for information about our great company and other amazing opportunities

 
Applicants have rights under Federal Employment Laws
Family and Medical Leave Act (FMLA) 
Equal Employment Opportunity (EEO) 
Employee Polygraph Protection Act (EPPA) 

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