ZipRecruiter

Log In

1

Call Center Team Leader Jobs (NOW HIRING)

Window Nation

Call Center Team Lead

Fulton, MD · On-site

$53K - $57K/yr

Window Nation, the 3rd largest specialty remodeling company in the country, is searching for a Call Center Team Lead to oversee the day-to-day success of a thriving call center. This person will lead ...

Window Nation

Call Center Team Lead

Fulton, MD

$53K - $57K/yr

Window Nation, the 3rd largest specialty remodeling company in the country, is searching for a Call Center Team Lead to oversee the day-to-day success of a thriving call center. This person will lead ...

Xtend, Inc

Call Center Team Lead

Grand Rapids, MI

$16 - $18/hr

The Team Lead acts as a liaison to Contact Center management and assists them with special projects ... BASE (our internal software that is used throughout the industry) and other industry-leading tools.

MCI Careers

Call Center Team Lead

Wichita, KS · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... As a team coach and leader, you'll play a critical role in guiding your team's performance and ...

MCI

Call Center Team Lead

Wichita, KS · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... As a team coach and leader, you'll play a critical role in guiding your team's performance and ...

MCI Careers

Call Center Team Lead

Killeen, TX · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... As a team coach and leader, you'll play a critical role in guiding your team's performance and ...

Xtend Inc

Call Center Team Lead

Grand Rapids, MI

The Team Lead acts as a liaison to Contact Center management and assists them with special projects ... BASE (our internal software that is used throughout the industry) and other industry-leading tools.

MCI Careers

Call Center Team Lead

Killeen, TX · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... As a team coach and leader, you'll play a critical role in guiding your team's performance and ...

Mass Markets

Call Center Team Lead

Wichita, KS · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... As a team coach and leader, you'll play a critical role in guiding your team's performance and ...

MCI Careers

Call Center Team Lead

Wichita, KS · Remote

$15/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... As a team coach and leader, you'll play a critical role in guiding your team's performance and ...

MCI Careers

Call Center Team Lead

Killeen, TX · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... As a team coach and leader, you'll play a critical role in guiding your team's performance and ...

MCI Careers

Call Center Team Lead

Wichita, KS · On-site

$15/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... As a team coach and leader, you'll play a critical role in guiding your team's performance and ...

MCI Careers

Call Center Team Lead

Wichita, KS · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... As a team coach and leader, you'll play a critical role in guiding your team's performance and ...

Mass Markets

Call Center Team Lead

Killeen, TX · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... As a team coach and leader, you'll play a critical role in guiding your team's performance and ...

Cayuga Health System

Call Center Team Member

Ithaca, NY · On-site

$20 - $25.50/hr

Cayuga Health is the region's leading healthcare system, and most trusted driver of integrated ... Call Center Team Members must have excellent customer service skills and exceptional phone ...

next page

Showing results 1-20

All JobsCall Center Team Leader Jobs

Call Center Team Leader information

See salary details

$13

$22

$45

How much do call center team leader jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for call center team leader in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Team Leader, and why are they important?

To thrive as a Call Center Team Leader, you need strong leadership abilities, experience in customer service or call center environments, and often a relevant diploma or degree. Familiarity with call center software (like CRM systems), workforce management tools, and sometimes quality assurance certifications are typically required. Exceptional communication, conflict resolution, and motivational skills are vital for managing teams and driving high performance. These skills and qualifications ensure effective team oversight, enhanced service quality, and the achievement of organizational goals in a dynamic environment.

What Does a Call Center Team Leader Do?

A call center team leader oversees and monitors a group of call center employees. As a call center team leader, your job is to provide training and feedback for the team, ensure that the team goals are met, and make performance assessments for each member. Your duties also include discussing targets with the call center manager and relaying those to the team. Qualifications for the career include leadership skills, customer service experience, observational awareness, and the ability to speak clearly over the phone.

What are Call Center Team Leaders?

Call Center Team Leaders are responsible for supervising and guiding a team of call center agents to ensure they meet performance targets and deliver excellent customer service. They handle scheduling, training, and performance evaluations, as well as address any issues or escalations that arise during customer interactions. Team Leaders also play a key role in motivating staff, implementing process improvements, and reporting results to higher management. Their leadership helps maintain a productive and positive work environment within the call center.

What is the difference between Call Center Team Leader vs Call Center Supervisor?

AspectCall Center Team LeaderCall Center Supervisor
ResponsibilitiesLeading team, coaching agents, ensuring quality serviceOverseeing operations, managing team performance, reporting
CredentialsCustomer service experience, leadership skillsCustomer service background, leadership experience
Work EnvironmentFrontline team management, direct interaction with agentsSupervisory role, administrative oversight

The main difference is that a Call Center Team Leader focuses on guiding and coaching agents directly, while a Call Center Supervisor oversees broader operations and performance metrics. Both roles require customer service experience and leadership skills, but the Team Leader is more involved in day-to-day team support, whereas the Supervisor handles higher-level management tasks.

How does a Call Center Team Leader typically support team members in achieving performance targets?

A Call Center Team Leader plays a key role in supporting their team by providing regular coaching, conducting performance reviews, and offering constructive feedback. They monitor individual and group metrics, identify areas for improvement, and implement tailored training programs to help agents meet or exceed targets. Additionally, they foster a collaborative work environment by encouraging open communication, facilitating knowledge sharing, and resolving escalated customer issues. This hands-on support not only drives performance but also boosts team morale and professional development.
More about Call Center Team Leader jobs
What cities are hiring for Call Center Team Leader jobs? Cities with the most Call Center Team Leader job openings:
What are the most commonly searched types of Call Center Team Leader jobs? The most popular types of Call Center Team Leader jobs are:
Who are the top companies hiring for Call Center Team Leader jobs? The top employers for Call Center Team Leader jobs are:
What states have the most Call Center Team Leader jobs? States with the most job openings for Call Center Team Leader jobs include:
What job categories do people searching Call Center Team Leader jobs look for? The top searched job categories for Call Center Team Leader jobs are:
What are popular job titles related to Call Center Team Leader jobs? For Call Center Team Leader jobs, the most frequently searched job titles are:
Call Center Team Leader jobs near you
Infographic showing various Call Center Team Leader job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $47,765 per year, or $23 per hour.
Call Center Team Lead

Call Center Team Lead

Window Nation

Fulton, MD • On-site

$53K - $57K/yr

Full-time

Posted 5 days ago

Window Nation rating

9.0

Company rating: 9.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

1st of 47 rated home improvement suppliers and fitters

Job description

One Goal, One Passion - Growth is Everything at Window Nation
Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.
Window Nation, the 3rd largest specialty remodeling company in the country, is searching for a Call Center Team Lead to oversee the day-to-day success of a thriving call center. This person will lead by example to help ensure that all Call Center Agents are focused and driving towards the success of all established goals.
Core Role Responsibilities
  • Manage the flow of all inbound and outbound calls
  • Schedule and manage appointment availability in all markets
  • Create awareness and accountability of all Call Center Agent performance
  • Make executive decisions on lead eligibility by qualifying lead requirements
  • Ensure accuracy of the data entered into our system
  • Oversee escalated calls as needed
  • Assist with the implementation of new plans, objectives, and motivational tools
  • Develop and implement best team practices
  • Assist with your staff's ongoing development by hosting bi-weekly training sessions

Basic Qualifications
  • High School Diploma, GED, or equivalent
  • 1-3 years of supervisory or Team Lead experience

Preferred Qualifications
  • Expert proficiency in Microsoft Office
  • Experience with Salesforce is a plus
  • Ability to lead by example
  • Ability to multitask in a fast-paced environment
  • Self-motivated, analytical and data driven
  • Ability to work well under pressure and get the job done at all costs
  • Excellent written and verbal communication skills

$53,000 - $57,000 a year
#LI-EW1
Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team - one that makes good decisions, drives innovation, and delivers better business results.
At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply