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Emergency Call Center Jobs (NOW HIRING)

ITCON Services

Call Center Operator

Bethesda, MD

Call Center Operator Position We are seeking dedicated Call Center Operators to support emergency communication services for the National Institutes of Health (NIH) Call Center at the Center for ...

Ocean Bay LLC

Call Center Manager (3684)

Denver, CO · On-site

Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a 911 / Emergency Call Center Manager. Position Responsibilities: * Ensure that ...

Kennedy Services

Call Center Operator

Bethesda, MD · On-site

$16.50/hr

Experience supporting a government, healthcare, emergency response, or mission-critical call center environment * Experience with paging systems, emergency communications, or dispatch-related support

City of Dallas, TX

911 Call Analyst I

Dallas, TX · On-site

$47K - $53K/yr

Two (2) years of experience in customer service to include one or more of the following: heavy phone contact in an emergency call center, suicide hotline, client mediation, customer dispute, or ...

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Emergency Call Center information

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How much do emergency call center jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for emergency call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the highest paying call center job?

In call centers, supervisory or managerial roles such as Call Center Manager or Operations Manager tend to have the highest salaries, often exceeding $60,000 annually. Specialized roles like technical support or quality assurance managers may also earn higher wages, especially with relevant certifications and experience.

What is an Emergency Call Center job?

An Emergency Call Center job involves handling urgent calls from people in distress and dispatching the appropriate emergency services, such as police, fire, or medical assistance. Call takers must stay calm under pressure, quickly assess situations, and provide critical instructions to callers. Strong communication skills and the ability to multitask are essential. Emergency call centers operate 24/7, requiring employees to work various shifts, including nights, weekends, and holidays.

What jobs pay 2000 a day?

Jobs in high-level consulting, investment banking, or specialized medical fields can pay around $2,000 per day, often requiring advanced degrees, certifications, or significant experience. Freelance or contract roles in software development, project management, or executive consulting may also reach this earning level depending on expertise and client demand.

How much do 911 call dispatchers make?

911 call dispatchers typically earn a median annual salary of around $45,000 to $50,000, though this can vary based on location, experience, and certifications. Entry-level positions may start lower, while experienced dispatchers or those in high-cost areas can earn higher wages. Many dispatchers work in shifts, including nights and weekends, and require strong communication and multitasking skills.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 dispatcher typically requires passing a background check, completing training, and demonstrating strong communication skills. The hiring process can be competitive, and candidates often need to meet specific qualifications and certifications, such as emergency medical or law enforcement training. Physical and psychological assessments are also common parts of the selection process.

What are the key skills and qualifications needed to thrive in the Emergency Call Center position, and why are they important?

To thrive as an Emergency Call Center professional, you need strong communication skills, a calm demeanor under pressure, and familiarity with emergency procedures, often supplemented by a high school diploma or equivalent. Proficiency with computer-aided dispatch (CAD) systems, multi-line phone operations, and sometimes certifications like CPR or Emergency Medical Dispatcher (EMD) are valuable. Exceptional multitasking abilities, empathy, and problem-solving skills help you stand out in this role. These competencies are essential for making quick, accurate decisions and providing critical support to individuals in emergency situations.

What are the typical work shifts and environment like for Emergency Call Center staff?

Emergency Call Center professionals typically work in high-stress, fast-paced environments that operate 24/7, including holidays and weekends. Shifts can vary widely, often including overnight and rotating schedules to ensure continuous service. Teamwork is crucial, as staff must coordinate closely with dispatchers, emergency responders, and supervisors to handle calls efficiently. The work involves long periods of sitting and using computers and phones, but provides a strong sense of accomplishment from assisting those in urgent need.

More about Emergency Call Center jobs
What cities are hiring for Emergency Call Center jobs? Cities with the most Emergency Call Center job openings:
What are the most commonly searched types of Emergency Call Center jobs? The most popular types of Emergency Call Center jobs are:
What states have the most Emergency Call Center jobs? States with the most job openings for Emergency Call Center jobs include:
What job categories do people searching Emergency Call Center jobs look for? The top searched job categories for Emergency Call Center jobs are:
Emergency Call Center jobs near you
Infographic showing various Emergency Call Center job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Hybrid job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Operator

ITCON Services

Bethesda, MD

Other

Posted 15 days ago

Job description

Join Itcon Services

Are you a dependable, detail-oriented communicator who performs with calm and precision when it matters most? Join ITCON Services, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed customer expectations.

Call Center Operator Position

We are seeking dedicated Call Center Operators to support emergency communication services for the National Institutes of Health (NIH) Call Center at the Center for Information Technology (CIT) in Bethesda, MD. In this role, you'll serve as the first point of contact for incoming communications—managing high-volume calls and ensuring timely, accurate handling of both emergency and non-emergency requests in accordance with established protocols.

Available shift options include: 7:00 AM – 4:00 PM, 8:00 AM – 5:00 PM, 9:00 AM – 6:00 PM, 3:00 PM – 11:00 PM, and 11:00 PM – 7:00 AM, Monday through Friday.

If you thrive in a fast-paced, mission-driven environment and take pride in delivering exceptional service every time, we encourage you to apply.

What You'll Do
  • Serve as the first point of contact for incoming communications, answering and processing high-volume inbound and outbound calls
  • Perform emergency call handling, paging, and notification services with speed and accuracy
  • Provide directory assistance and call routing across NIH institutes
  • Support implementation of TTY services for hearing-impaired callers
  • Support implementation of language interpretation services
  • Use call center systems for call routing, messaging, and scheduling
  • Maintain accurate logs and documentation in accordance with established protocols
  • Follow all emergency and non-emergency procedures with consistency and professionalism
What You Bring
  • 2+ years of call center or customer service experience
  • Strong verbal communication skills with the ability to perform in a high-volume environment
  • Ability to follow established emergency and non-emergency protocols with precision
  • U.S. Citizenship required
  • Ability to obtain and maintain a Tier 2 (Public Trust) clearance
Preferred Qualifications
  • Telephony or switchboard experience
  • Experience in a medical or emergency call center environment
  • Familiarity with Avaya or similar call center platforms
Education Requirements
  • High school diploma or equivalent required
Additional Requirements

All personnel must successfully complete a Tier 2 Public Trust background investigation. On-site presence at the NIH facility in Bethesda, MD is required — remote work is not available for this role.

If you're ready to play a vital role in supporting the NIH research community and keeping critical communications running without interruption, apply today!

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