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Emergency Call Center Jobs (NOW HIRING)

Ocean Bay LLC

Call Center Manager (3684)

Denver, CO · On-site

Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a 911 / Emergency Call Center Manager. Position Responsibilities: * Ensure that ...

Kennedy Services

Call Center Operator

Bethesda, MD · On-site

$16.50/hr

Experience supporting a government, healthcare, emergency response, or mission-critical call center environment * Experience with paging systems, emergency communications, or dispatch-related support

McCarthy Tire

Call Center Representative

Wilkes Barre, PA · On-site

$15.25 - $19.25/hr

Remote Call Center * Must reside in (PA, NY, NJ, MD, VA, WV, NC, SC) Full The Remote Call Center ... Answer inbound emergency roadside service calls from commercial fleet customers. * Collect accurate ...

Goodwill Sacramento

Call Center Manager

Sacramento, CA · On-site

That's over 900,000 life-changing services including job training, emergency shelter for families ... Call Center Manager At Goodwill Industries ® Sacramento Valley & Northern Nevada, Inc. (Goodwill ...

Goodwill Sacramento

Call Center Manager

Sacramento, CA · On-site

That's over 900,000 life-changing services including job training, emergency shelter for families ... Call Center Manager At Goodwill Industries Sacramento Valley & Northern Nevada, Inc. (Goodwill) you ...

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Emergency Call Center information

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How much do emergency call center jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for emergency call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is an Emergency Call Center job?

An Emergency Call Center job involves handling urgent calls from people in distress and dispatching the appropriate emergency services, such as police, fire, or medical assistance. Call takers must stay calm under pressure, quickly assess situations, and provide critical instructions to callers. Strong communication skills and the ability to multitask are essential. Emergency call centers operate 24/7, requiring employees to work various shifts, including nights, weekends, and holidays.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 dispatcher typically requires passing a written exam, background check, and training program, with some agencies preferring candidates with prior emergency services experience or certifications. The hiring process can be competitive due to the critical nature of the role and the need for strong communication and stress management skills.

How to become a 911 dispatcher with no experience?

To become a 911 dispatcher, candidates typically need a high school diploma or equivalent, complete a dispatcher training program, and pass a background check. Prior experience in customer service or emergency response can be helpful, but many agencies offer on-the-job training for new hires.

How much do emergency dispatchers get?

Emergency dispatchers typically earn a median annual salary of around $40,000 to $50,000, depending on experience, location, and employer. Salaries can increase with additional certifications, specialized training, and overtime shifts in high-demand areas.

What are the key skills and qualifications needed to thrive in the Emergency Call Center position, and why are they important?

To thrive as an Emergency Call Center professional, you need strong communication skills, a calm demeanor under pressure, and familiarity with emergency procedures, often supplemented by a high school diploma or equivalent. Proficiency with computer-aided dispatch (CAD) systems, multi-line phone operations, and sometimes certifications like CPR or Emergency Medical Dispatcher (EMD) are valuable. Exceptional multitasking abilities, empathy, and problem-solving skills help you stand out in this role. These competencies are essential for making quick, accurate decisions and providing critical support to individuals in emergency situations.

What are the typical work shifts and environment like for Emergency Call Center staff?

Emergency Call Center professionals typically work in high-stress, fast-paced environments that operate 24/7, including holidays and weekends. Shifts can vary widely, often including overnight and rotating schedules to ensure continuous service. Teamwork is crucial, as staff must coordinate closely with dispatchers, emergency responders, and supervisors to handle calls efficiently. The work involves long periods of sitting and using computers and phones, but provides a strong sense of accomplishment from assisting those in urgent need.

How much is the salary of a 911 dispatcher?

The average salary of a 911 dispatcher in the United States ranges from $35,000 to $55,000 per year, depending on experience, location, and agency. Many dispatchers work in shift environments and may need certification or training specific to emergency communication systems.
More about Emergency Call Center jobs
What cities are hiring for Emergency Call Center jobs? Cities with the most Emergency Call Center job openings:
What are the most commonly searched types of Emergency Call Center jobs? The most popular types of Emergency Call Center jobs are:
What states have the most Emergency Call Center jobs? States with the most job openings for Emergency Call Center jobs include:
What job categories do people searching Emergency Call Center jobs look for? The top searched job categories for Emergency Call Center jobs are:
Emergency Call Center jobs near you
Infographic showing various Emergency Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Manager (3684)

Call Center Manager (3684)

Three Saints Bay, LLC

Denver, CO • On-site

Full-time

Posted 21 days ago

Job description

Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a 911 / Emergency Call Center Manager.
Position Responsibilities:
  • Ensure that proper training be provided pursuant to the requirements of the Call Center operations as outlined in the contract and certified training programs.
  • Review, as part of the process, all training requests (on or off site) based on needs for effective Call Center operations to include travel costs, accommodations, training fees, and any other related contractual costs.
  • Develop, execute, and track training opportunities as needed for contract employees.
  • Oversee and manage all aspects of employee conduct within the Call Center operations to include:
    • Performance Reviews.
    • Position Changes - (transfers, demotions, promotions).
    • Disciplinary and Performance Action Reviews - (Written and Verbal Warnings, Corrective Action Notices (CAN), Suspensions and/or Terminations).
  • Manage the hiring processes and procedures for all new employees.
  • Generate monthly progress reports and provide a status on all associated performance measures as required by contract.
  • Review of Corporate expenditure and billing documents and reconcile with billable time and attendance of personnel.
  • Review and approve reports for personnel time and attendance.
  • Oversee and manage the Dispatcher Shift Bid process and develop related rules associated with an effective method.
  • Provide Federal Management operational effectiveness reports for special operations throughout the contract option year (examples of, but not limited to: (Holiday Event staffing, Operation Blue Surge - Staffing and Statistics, Large Sporting Events, Civil Disobedience (protests/riots/rally's), Political Gatherings (DNC/RNC/Debates/Presidential Visits).
  • Optimize dispatch program performance through recommendations and procedures that may increase the efficiency of operations.
  • Recommend equipment needs and replacement.
  • Radio and phone reports.
  • Electronic file review for all dispatch personnel - quality assurance program.
  • Radio/Phone and Alarm reviews (daily)
  • Assist in ensuring staff is attaining the required goals for dispatch operations.
  • Attend supervisory strategy and performance meetings regarding all areas of Call Center operations.
  • Create and oversee the Performance Management Plan for all contract employees within the Call Center.
  • Review, approve and/or amend Performance Reviews for all Contract Employees.
  • Review and approve training processes, personnel scheduling and attendance, and training requests.
  • Address all SOP issues to include, but not limited to, training and testing topics.
  • Review and approve all new SOP's containing Call Center procedures and policies.
  • Oversee the collecting of statistics for the Call Center as required.
  • Conduct special projects to include:
    • Notification projects
    • NCIC issues
    • Hit confirmations.
    • Validations, and proper use reviews
  • Maintain 24-hour day connectivity, either personally or through a designee, with the Call Center to provide direction and/or insight on ongoing issues and/or emergencies.
  • Act as liaison between contract and Federal staff for all activities of contract personnel, as needed or directed by corporate or Federal staff.
  • Review and approve all disciplinary actions and make recommendations to corporate.
  • Maintain a working knowledge of the HVAC/CRAC unit systems used throughout the Call Center, for example, to include but not limited to, where the circuit breakers for the systems are located, and the service contractor's point of contact information.

Position Requirements:
  • High School diploma or GED
  • Any equivalent combination of education and experience that provides the applicant with the knowledge, skills and ability required to successfully perform the job. A typical way to obtain the knowledge and abilities would be:
  • At least 5-10 years of progressively responsible communications dispatching/supervisory experience in a comparable public safety dispatching center. Experience or other qualifications that demonstrate strong decision-making skills, excellent interpersonal communication and conflict resolution skills, and ability to successfully supervise, motivate, correct, train and evaluate assigned staff.
  • Knowledge of a 24-hour emergency communication center including familiarity with public safety functions and concerns and of the public safety communication's environment, demands, requirements and related laws, regulations, and systems.
  • Knowledge of principles and processes for providing customer services. This includes meeting established quality standards.
  • Industry Standard recognized cortication's relating to 911/Call Center Operator and/or Supervisor training.
  • Demonstrated ability to supervise a staff of 30-50 employees.

This position is located in Denver, CO.
Hiring Range: $75,000- $85,000.
VEVRAA Federal Contractor
Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.
We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

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