ZipRecruiter

Log In

1

Emergency Call Center Jobs (NOW HIRING)

Finger Lakes Health

Call Center Operator

Geneva, NY · On-site

CALL CENTER OPERATOR Schedule: * Tuesday and Wednesday Evenings 3p-11p * Thursday and Friday Nights ... emergency response center. Carries out general clerical duties. Provides exceptional customer ...

Hendall

Call Center Specialist

El Paso, TX

$18/hr

Prior call center experience, especially in behavioral health or child/family services ... emergency situations . * A mandatory 3-week training period (combination of webinars, self-paced ...

Hendall Inc

Call Center Specialist

El Paso, TX · On-site

$18/hr

Prior call center experience, especially in behavioral health or child/family services ... emergency situations . * A mandatory 3-week training period (combination of webinars, self-paced ...

Hendall Inc

Call Center Specialist

El Paso, TX · On-site

$18/hr

Prior call center experience, especially in behavioral health or child/family services ... emergency situations . * A mandatory 3-week training period (combination of webinars, self-paced ...

Addison Group

Dispatcher Call Center Agent

Dallas, TX · On-site

$21 - $23/hr

Dispatcher / Call Center Agent Location: Dallas, TX Work Schedule: 10-hour shifts, 40-hour week ... This role serves as a central point of contact for non-emergency and emergency maintenance requests ...

Addison Group

Dispatcher Call Center Agent

Dallas, TX · On-site

$21 - $23/hr

Dispatcher / Call Center Agent Location: Dallas, TX Work Schedule: 10-hour shifts, 40-hour week ... This role serves as a central point of contact for non-emergency and emergency maintenance requests ...

Addison Group

Dispatcher Call Center Agent

Dallas, TX · On-site

$21 - $23/hr

Dispatcher / Call Center Agent Location: Dallas, TX Work Schedule: 10-hour shifts, 40-hour week ... This role serves as a central point of contact for non-emergency and emergency maintenance requests ...

Adecco

Call Center Representatives

Boston, MA · On-site

$23 - $25/hr

Triage calls based on urgency, including emergency situations * Page on-call medical staff for ... Prior call center experience required * Medical call center experience preferred * Strong ...

Ellis Medicine

Call Center Representative

Schenectady, NY · On-site

$16.24 - $24.11/hr

Handles emergency situations and codes by following procedures Responsibilities: * Inputs accurate ... The Call Center Representative operates the Hospital/Physician's Answering Service communications ...

next page

Showing results 1-20

All JobsEmergency Call Center Jobs

Emergency Call Center information

See salary details

$10

$17

$25

How much do emergency call center jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for emergency call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is an Emergency Call Center job?

An Emergency Call Center job involves handling urgent calls from people in distress and dispatching the appropriate emergency services, such as police, fire, or medical assistance. Call takers must stay calm under pressure, quickly assess situations, and provide critical instructions to callers. Strong communication skills and the ability to multitask are essential. Emergency call centers operate 24/7, requiring employees to work various shifts, including nights, weekends, and holidays.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 dispatcher typically requires passing a written exam, background check, and training program, with some agencies preferring candidates with prior emergency services experience or certifications. The hiring process can be competitive due to the critical nature of the role and the need for strong communication and stress management skills.

How to become a 911 dispatcher with no experience?

To become a 911 dispatcher, candidates typically need a high school diploma or equivalent, complete a dispatcher training program, and pass a background check. Prior experience in customer service or emergency response can be helpful, but many agencies offer on-the-job training for new hires.

How much do emergency dispatchers get?

Emergency dispatchers typically earn a median annual salary of around $40,000 to $50,000, depending on experience, location, and employer. Salaries can increase with additional certifications, specialized training, and overtime shifts in high-demand areas.

What are the key skills and qualifications needed to thrive in the Emergency Call Center position, and why are they important?

To thrive as an Emergency Call Center professional, you need strong communication skills, a calm demeanor under pressure, and familiarity with emergency procedures, often supplemented by a high school diploma or equivalent. Proficiency with computer-aided dispatch (CAD) systems, multi-line phone operations, and sometimes certifications like CPR or Emergency Medical Dispatcher (EMD) are valuable. Exceptional multitasking abilities, empathy, and problem-solving skills help you stand out in this role. These competencies are essential for making quick, accurate decisions and providing critical support to individuals in emergency situations.

What are the typical work shifts and environment like for Emergency Call Center staff?

Emergency Call Center professionals typically work in high-stress, fast-paced environments that operate 24/7, including holidays and weekends. Shifts can vary widely, often including overnight and rotating schedules to ensure continuous service. Teamwork is crucial, as staff must coordinate closely with dispatchers, emergency responders, and supervisors to handle calls efficiently. The work involves long periods of sitting and using computers and phones, but provides a strong sense of accomplishment from assisting those in urgent need.

How much is the salary of a 911 dispatcher?

The average salary of a 911 dispatcher in the United States ranges from $35,000 to $55,000 per year, depending on experience, location, and agency. Many dispatchers work in shift environments and may need certification or training specific to emergency communication systems.
More about Emergency Call Center jobs
What cities are hiring for Emergency Call Center jobs? Cities with the most Emergency Call Center job openings:
What are the most commonly searched types of Emergency Call Center jobs? The most popular types of Emergency Call Center jobs are:
What states have the most Emergency Call Center jobs? States with the most job openings for Emergency Call Center jobs include:
What job categories do people searching Emergency Call Center jobs look for? The top searched job categories for Emergency Call Center jobs are:
Emergency Call Center jobs near you
Infographic showing various Emergency Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Operator

Call Center Operator

Finger Lakes Health

Geneva, NY • On-site

Full-time

Re-posted 21 days ago

Finger Lakes Health rating

5.4

Company rating: 5.4 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

CALL CENTER OPERATOR
Schedule:
  • Tuesday and Wednesday Evenings 3p-11p
  • Thursday and Friday Nights 11p-7a

FULL TIME 72 HRS/ 2 WEEKS
ON SITE - Geneva, NY
Under the supervision of the Director of Security, operates a Meridian I Telephone System console, performs duties for a 24-hour answering service, paging system, and emergency response center. Carries out general clerical duties. Provides exceptional customer service in a courteous and professional manner. Greets customers consistent with Healing Environment standards.
EDUCATION:
Minimum:
• High School Education
Preferred:
• Business or Office assistant degree
WORK EXPERIENCE:
Preferred:
• Experience as a switchboard operator
SKILLS:
Minimum:
• Requires a sensitive and reassuring approach to patients.
• Demonstrated ability to deal with the public in a professional and courteous manner, handle confidential information with discretion.
• Ability to perform multiple functions during stressful/busy periods in a calm and professional manner.
• Demonstrated ability to enhance the spirit of teamwork through effective role modeling.
• Excellent interpersonal skills
Preferred:
• Experience dealing with patients and/or emergency situations
LICENSE:
PROFESSIONAL CERTIFICATIONS:

What Finger Lakes Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply