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Emergency Call Center Jobs (NOW HIRING)

HCSO

Emergency Call Taker Pre-Certified

Brookings, SD

$20.90 - $31.92/hr

Emergency Call Takers possessing a valid State of Florida 9-1-1 Public Safety Telecommunicator ... First Aid, Cardiopulmonary Resuscitation (CPR), and Florida Crime Information Center/National Crime ...

Goodwill Sacramento

Call Center Manager

Sacramento, CA · On-site

That's over 900,000 life-changing services including job training, emergency shelter for families ... Call Center Manager At Goodwill Industries ® Sacramento Valley & Northern Nevada, Inc. (Goodwill ...

GULF COAST

Call Center Specialist

Texas City, TX

$14.25 - $18/hr

Call Center Specialist GULF COAST CENTER - Job Title: Call Center Specialist Location: Galveston ... Required to report personnel leave, flex time and emergency leave to assigned supervisor * Strict ...

Finger Lakes Health

Call Center Operator

Geneva, NY · On-site

CALL CENTER OPERATOR Shift Hours: 7a-3:30pm FULL TIME 40 HRS/WEEK ON SITE - Geneva, NY Under the ... emergency response center. Carries out general clerical duties. Provides exceptional customer ...

Finger Lakes Health

Call Center Operator

Geneva, NY · On-site

CALL CENTER OPERATOR Shift Hours: 7a-3:30pm FULL TIME 40 HRS/WEEK ON SITE - Geneva, NY Under the ... emergency response center. Carries out general clerical duties. Provides exceptional customer ...

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How much do emergency call center jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for emergency call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the highest paying call center job?

In call centers, supervisory or managerial roles such as Call Center Manager or Operations Manager tend to have the highest salaries, often exceeding $60,000 annually. Specialized roles like technical support or quality assurance managers may also earn higher wages, especially with relevant certifications and experience.

What is an Emergency Call Center job?

An Emergency Call Center job involves handling urgent calls from people in distress and dispatching the appropriate emergency services, such as police, fire, or medical assistance. Call takers must stay calm under pressure, quickly assess situations, and provide critical instructions to callers. Strong communication skills and the ability to multitask are essential. Emergency call centers operate 24/7, requiring employees to work various shifts, including nights, weekends, and holidays.

What jobs pay 2000 a day?

Jobs in high-level consulting, investment banking, or specialized medical fields can pay around $2,000 per day, often requiring advanced degrees, certifications, or significant experience. Freelance or contract roles in software development, project management, or executive consulting may also reach this earning level depending on expertise and client demand.

How much do 911 call dispatchers make?

911 call dispatchers typically earn a median annual salary of around $45,000 to $50,000, though this can vary based on location, experience, and certifications. Entry-level positions may start lower, while experienced dispatchers or those in high-cost areas can earn higher wages. Many dispatchers work in shifts, including nights and weekends, and require strong communication and multitasking skills.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 dispatcher typically requires passing a background check, completing training, and demonstrating strong communication skills. The hiring process can be competitive, and candidates often need to meet specific qualifications and certifications, such as emergency medical or law enforcement training. Physical and psychological assessments are also common parts of the selection process.

What are the key skills and qualifications needed to thrive in the Emergency Call Center position, and why are they important?

To thrive as an Emergency Call Center professional, you need strong communication skills, a calm demeanor under pressure, and familiarity with emergency procedures, often supplemented by a high school diploma or equivalent. Proficiency with computer-aided dispatch (CAD) systems, multi-line phone operations, and sometimes certifications like CPR or Emergency Medical Dispatcher (EMD) are valuable. Exceptional multitasking abilities, empathy, and problem-solving skills help you stand out in this role. These competencies are essential for making quick, accurate decisions and providing critical support to individuals in emergency situations.

What are the typical work shifts and environment like for Emergency Call Center staff?

Emergency Call Center professionals typically work in high-stress, fast-paced environments that operate 24/7, including holidays and weekends. Shifts can vary widely, often including overnight and rotating schedules to ensure continuous service. Teamwork is crucial, as staff must coordinate closely with dispatchers, emergency responders, and supervisors to handle calls efficiently. The work involves long periods of sitting and using computers and phones, but provides a strong sense of accomplishment from assisting those in urgent need.

More about Emergency Call Center jobs
What cities are hiring for Emergency Call Center jobs? Cities with the most Emergency Call Center job openings:
What are the most commonly searched types of Emergency Call Center jobs? The most popular types of Emergency Call Center jobs are:
What states have the most Emergency Call Center jobs? States with the most job openings for Emergency Call Center jobs include:
What job categories do people searching Emergency Call Center jobs look for? The top searched job categories for Emergency Call Center jobs are:
Emergency Call Center jobs near you
Infographic showing various Emergency Call Center job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Hybrid job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Emergency Call Taker Pre-Certified

Hillsborough County Sheriff - Florida

Tampa, FL

$20.90 - $31.92/hr

Other

Posted 14 days ago

Job description

Why choose HCSO? We have a history of stability and excellence. We continue to maintain and cultivate the highest level of standards and professionalism. We are unlike any other. Join the HCSO family!
Compensation Range
$20.90-$31.92
Starting Salary Range
20.9-26.41
Job Description Summary
***Current starting hourly rate is $21.74***
Emergency Call Takers possessing a valid State of Florida 9-1-1 Public Safety Telecommunicator Certification will start at 5% above the minimum hourly rate.
Receive 9-1-1 calls, assess the calls, record information, and redirect the calls to an appropriate agency or a Sheriff's dispatcher. First Aid, Cardiopulmonary Resuscitation (CPR), and Florida Crime Information Center/National Crime Information Center (FCIC/NCIC) certifications must be obtained during the probationary period.
Job Description
Duties & Responsibilities
Duties may vary based on assignment.
  • Receive 9-1-1 calls, quickly and calmly assess the situation, enter information into the Computer Aided Dispatch (CAD) system for law enforcement dispatch, and/or redirect them to specific or alternate emergency responding agencies or departments.
  • Connect conference calls involving two or more parties to render timely emergency assistance and initiate emergency callbacks to obtain additional information or to follow-up on disconnected calls.
  • Create reports to identify incorrect location information received through the Automatic Location Information system in order to initiate corrective actions.
  • Pinpoint the location of emergency/non-emergency calls initiated from landlines or cellular phones using a Global Positioning System (GPS).
  • Research local, state, and federal law enforcement databases when information dictates or when requested to verify outstanding warrants, location history information, and other information and provide the information to the responding officer prior to arriving at the emergency location.
  • Type memoranda and report, duplicate or edit emergency call recordings in response to court subpoenas and public records requests and testify in court in order to provide an accurate account of information received from emergency/non-emergency calls for assistance.
  • Maintain records and reports including shift reports and operational logs.
  • Perform other related duties as required.
Knowledge, Skills & Abilities
  • Some knowledge of 9-1-1 system, effective communication techniques, audio communication equipment operation, and law enforcement terminology.
  • Some knowledge of Agency policies, procedures, and guidelines.
  • Some knowledge of computerized mapping systems and related software use and application.
  • Ability to respond to emergency situations in a calm and controlled manner.
  • Ability to accurately assess emergency information and make correct decisions.
  • Ability to operate computerized telephone equipment.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to follow oral and written instruction and to follow established procedures.
  • Ability to work under stressful conditions and maintain confidential information.
  • Ability to accurately sort, file, and retrieve material using alphabetical, numerical, or chronological systems.
Working Conditions
  • Work within an office environment within a law enforcement agency.
  • Frequent exposure to potentially distressing calls.
  • Stand/sit at a keyboard or workstation for prolonged periods.
  • May engage in light physical exertion (e.g., lifting, carrying, pushing and/or pulling of objects and materials up to 10 pounds).
  • Shift work: May work day or night shifts and non-standard hours/days including weekends and holidays.
  • Required to wear a Sheriff's Office provided uniform.
  • In the event of an emergency or disaster, may be required to respond promptly to duties and responsibilities as assigned by management chain, Division/District Commander, or the Sheriff (or their designee). Such assignments may be for before, during or after the emergency/disaster.
Minimum Education & Experience
  • A high school diploma or possession of a GED certificate.
  • Possession of a valid State of Florida 9-1-1 Public Safety Telecommunicator Certification.
  • One year of experience receiving and assessing calls for assistance.
OR
  • Successful completion of the Hillsborough County Sheriff's Office Emergency Call Taker Trainee status.
Required Pre-Employment Testing
  • Completion of pre-employment testing.
Additional Job Requirements
  • Attendance at the specified Sheriff's Office work location is required.
  • Depending on assignment, employees may be required to possess a valid Florida Driver License at time of employment. Driving history will be thoroughly reviewed and may be grounds for disqualification.
  • No visible tattoos on face, head, and neck. Tattoos determined to take away from the professional appearance of the Sheriff's Office must be covered with an appropriate white, black, or neutral covering.
  • No illegal drug sale within lifetime.
  • No illegal drug use within the past 36 months. No marijuana use within the last 12 months.
  • No felony convictions within lifetime.
  • No misdemeanor convictions involving perjury, false statement, or domestic violence within lifetime.
  • No dishonorable discharge from any branch of the United States Armed Forces, the United States Coast Guard, National Guard, or Reserve Forces.
  • Successful completion of a background investigation including criminal, reference, employment, and neighborhood checks; polygraph; medical evaluation; and drug screening.
  • Live within Hillsborough County or within Citrus, Hardee, Hernando, Lake, Manatee, Pasco, Pinellas, Polk, Sarasota, or Sumter County as long as the residence is located within the 60-mile parameter of Falkenburg Road Jail at the time of appointment/employment (certified only).

The duties and responsibilities on this job description represent the essential functions that an employee must be able to satisfactorily perform with or without reasonable accommodations. Reasonable accommodations shall be made upon request to enable employees with disabilities to perform the essential functions of their job, absent undue agency hardship. The Sheriff's Office retains the right to change or assign other duties to this job as necessary.
Preferred Qualifications
N/A
The Hillsborough County Sheriff's Office is an Equal Opportunity Employer, we believe that diversity and inclusion among our applicants and employees is critical to our success as a community partner. We seek to offer employment opportunities without regard to race, color, religion, sex, pregnancy, national origin, age, physical/mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and military/veteran status.

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