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Emergency Call Center Jobs in Florida (NOW HIRING)

Guardian Recovery

CALL CENTER REP

Delray Beach, FL · On-site

$14.50 - $18.75/hr

The Call Center Representative is responsible for screening and answering inquiries by telephone ... Knowledge of emergency procedures used in case of alcohol and/or drug overdose. * Knowledge of ...

Msmc

Patient Representative Call Center

Miami Beach, FL

$15.75 - $19.75/hr

... 7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being ... This role provides professional, empathetic service, utilizes call center and scheduling systems ...

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All JobsEmergency Call Center JobsEmergency Call Center Jobs in Florida

Emergency Call Center information

See Florida salary details

$8

$13

$18

How much do emergency call center jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for emergency call center in Florida is $13.39, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $14.38 per hour, depending on experience, location, and employer.

What is an emergency call center?

An Emergency Call Center job involves handling urgent calls from people in distress and dispatching the appropriate emergency services, such as police, fire, or medical assistance. Call takers must stay calm under pressure, quickly assess situations, and provide critical instructions to callers. Strong communication skills and the ability to multitask are essential. Emergency call centers operate 24/7, requiring employees to work various shifts, including nights, weekends, and holidays.

What are the key skills and qualifications needed to thrive in the emergency call center position?

To thrive as an Emergency Call Center professional, you need strong communication skills, a calm demeanor under pressure, and familiarity with emergency procedures, often supplemented by a high school diploma or equivalent. Proficiency with computer-aided dispatch (CAD) systems, multi-line phone operations, and sometimes certifications like CPR or Emergency Medical Dispatcher (EMD) are valuable. Exceptional multitasking abilities, empathy, and problem-solving skills help you stand out in this role. These competencies are essential for making quick, accurate decisions and providing critical support to individuals in emergency situations.

What are the typical work shifts and environment like for emergency call center staff?

Emergency Call Center professionals typically work in high-stress, fast-paced environments that operate 24/7, including holidays and weekends. Shifts can vary widely, often including overnight and rotating schedules to ensure continuous service. Teamwork is crucial, as staff must coordinate closely with dispatchers, emergency responders, and supervisors to handle calls efficiently. The work involves long periods of sitting and using computers and phones, but provides a strong sense of accomplishment from assisting those in urgent need.

Is it hard to be hired as an emergency call center?

Getting hired as an emergency call center operator typically requires good communication skills, the ability to handle stressful situations, and often a high school diploma or equivalent. Employers may also conduct background checks and provide training, but competition can vary depending on location and demand for emergency services.

Is it worth it to become an emergency call center dispatcher?

Emergency call center dispatchers play a critical role in emergency response by answering calls, gathering information, and coordinating services. The job often requires strong communication skills, the ability to work under pressure, and may involve shift work, including nights and weekends. It can offer stable employment and opportunities for training and advancement, but the work can be stressful and emotionally demanding.

What are the most commonly searched types of Emergency Call Center jobs in Florida?

The most popular types of Emergency Call Center jobs in Florida are:

What are popular job titles related to Emergency Call Center jobs in Florida?

For Emergency Call Center jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Emergency Call Center jobs in Florida look for?

The top searched job categories for Emergency Call Center jobs in Florida are:

What cities in Florida are hiring for Emergency Call Center jobs?

Cities in Florida with the most Emergency Call Center job openings:

Emergency Call Center jobs near you
Infographic showing various Emergency Call Center job openings in Florida as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $27,842 per year, or $13.4 per hour.

Call Center Operator PRN

Lone Peak Hospital

Pensacola, FL • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Call Center Operator PRN

Do you have the PRN career opportunities as a Call Center Operator PRN you want with your current employer? We have an exciting opportunity for you to join HCA Florida West Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary and Qualifications

Provide customer service in the Hospital Call Center, Front Desk, and Pavilion Front Desk. Answer and route incoming calls; take process and dispatch maintenance work orders, monitor hospital alarms and call codes. Provide Physician Paging service and take, process and route consults. Follows policies and procedures of West Florida Hospital. Participates in the Quality Improvement process and adheres to WFH standards of behavior.

What qualifications you will need:

  • Prior call center or customer service experience preferred
Benefits

HCA Florida West Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include some or all of the following:

  • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
  • Wellbeing support, including free counseling and referral services
  • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
  • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
  • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
  • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location and position.

HCA Florida West Hospital is a 515-bed facility. We are proud to be the area's leading health care facility in quality outcomes performance. We are the area's first Accredited Chest Pain Center and Breast Imaging Center of Excellence. Our hospital is the first in the state of Florida to have earned Atrial Fibrillation with Electrophysiology Services Accreditation. We have an Advanced Primary Stroke Center. We provide a specialized Emergency Department tailored to the needs of seniors and children. We have a Kid's ER dedicated to our youngest patients. We are the area's only comprehensive CARF-accredited physical rehabilitation hospital. Our facility has a behavioral health facility. We offer services including cardiology, cardiovascular surgery, oncology, and orthopedics. Other services that we offer include robotic-assisted surgery, critical care, and neurology/neurosurgery. We also offer urology, gastroenterology, obstetrics, and pulmonary and rehabilitative medicine.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do." - Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Call Center Operator PRN opening. We review all applications. Qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

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